Service Operation
DOWNLOAD
Download Service Operation PDF/ePub or read online books in Mobi eBooks. Click Download or Read Online button to get Service Operation book now. This website allows unlimited access to, at the time of writing, more than 1.5 million titles, including hundreds of thousands of titles in various foreign languages. If the content not found or just blank you must refresh this page
Service Operations Management Ebook O4
DOWNLOAD
Author : Robert Johnston
language : en
Publisher: Pearson Higher Ed
Release Date : 2012-08-07
Service Operations Management Ebook O4 written by Robert Johnston and has been published by Pearson Higher Ed this book supported file pdf, txt, epub, kindle and other format this book has been release on 2012-08-07 with Business & Economics categories.
This international market-leading book, aimed at both students and practising managers, provides a comprehensive and balanced introduction to service operations management. Building on the basic principles of operations management, the authors examine the operations decisions that managers face in controlling their resources and delivering services to their customers.
Service And Operations Management
DOWNLOAD
Author : Cengiz Haksever
language : en
Publisher: World Scientific Publishing Company
Release Date : 2017-12-26
Service And Operations Management written by Cengiz Haksever and has been published by World Scientific Publishing Company this book supported file pdf, txt, epub, kindle and other format this book has been release on 2017-12-26 with Business & Economics categories.
The purpose of this book is to provide cutting-edge information on service management such as the role services play in an economy, service strategy, ethical issues in services and service supply chains. It also covers basic topics of operations management including linear and goal programming, project management, inventory management and forecasting.This book takes a multidisciplinary approach to services and operational management challenges; it draws upon the theory and practice in many fields of study such as economics, management science, statistics, psychology, sociology, ethics and technology, to name a few. It contains chapters most textbooks do not include, such as ethics, management of public and non-profit service organizations, productivity and measurement of performance, routing and scheduling of service vehicles.An Instructor's Solutions Manual is available upon request for all instructors who adopt this book as a course text. Please send your request to [email protected].
Service Operation
DOWNLOAD
Author : Great Britain. Office of Government Commerce
language : en
Publisher: The Stationery Office
Release Date : 2007-05-30
Service Operation written by Great Britain. Office of Government Commerce and has been published by The Stationery Office this book supported file pdf, txt, epub, kindle and other format this book has been release on 2007-05-30 with Business & Economics categories.
This publication provides best-practice advise on all aspects of managing the day-to-day operation of an organisation's IT services. It encompasses and supersedes the operational aspects of the ITIL Service Support and Service Delivery publications and covers most of the scope of ICT Infrastructure Management. it also incorporates operational aspects from the Planning to Implement, Application Management, Software Asset Management and Security Management publications.
Food And Beverage Service Operation
DOWNLOAD
Author : Negi Jagmohan
language : en
Publisher: S. Chand Publishing
Release Date :
Food And Beverage Service Operation written by Negi Jagmohan and has been published by S. Chand Publishing this book supported file pdf, txt, epub, kindle and other format this book has been release on with Business & Economics categories.
Food and Beverage Service Operation
Public Service Operations Management
DOWNLOAD
Author : Zoe Radnor
language : en
Publisher: Routledge
Release Date : 2015-07-30
Public Service Operations Management written by Zoe Radnor and has been published by Routledge this book supported file pdf, txt, epub, kindle and other format this book has been release on 2015-07-30 with Business & Economics categories.
How do policy makers and managers square the circle of increasing demand and expectations for the delivery and quality of services against a backdrop of reduced public funding from government and philanthropists? Leaders, executives and managers are increasingly focusing on service operations improvement. In terms of research, public services are immature within the discipline of operations management, and existing knowledge is limited to government departments and large bureaucratic institutions. Drawing on a range of theory and frameworks, this book develops the research agenda, and knowledge and understanding in public service operations management, addressing the most pressing dilemmas faced by leaders, executives and operations managers in the public services environment. It offers a new empirical analysis of the impact of contextual factors, including the migration of planning systems founded on MRP/ERP and the adoption of industrial based improvement practices such as TQM, lean thinking and Six Sigma. This will be of interest to researchers, educators and advanced students in public management, service operations management, health service management and public policy studies.
Managing Service Operations
DOWNLOAD
Author : Bill Hollins
language : en
Publisher: SAGE
Release Date : 2006-09-18
Managing Service Operations written by Bill Hollins and has been published by SAGE this book supported file pdf, txt, epub, kindle and other format this book has been release on 2006-09-18 with Business & Economics categories.
`Bill Hollins continues his practical investigation of design in the service sector. In this new book with Sadie Shinkins, he provides a down to earth approach to an important topic in the field′ - Naomi Gornick, Honorary Professor, University of Dundee Guiding readers through each stage in the design and implementation of service operations, this book combines lively examples that are easy to relate to with clearly explained theory. Throughout, chapters contain pedagogical features that will help students to get the most from the ideas and examples being presented in the book. They include: - Chapter objectives; - Short cases; - Student exercises; - Chapter summaries; - Further reading section; - A glossary of key terms.
Introduction To The Itil Service Lifecycle
DOWNLOAD
Author : Office of Government Commerce
language : en
Publisher: The Stationery Office
Release Date : 2010-05-12
Introduction To The Itil Service Lifecycle written by Office of Government Commerce and has been published by The Stationery Office this book supported file pdf, txt, epub, kindle and other format this book has been release on 2010-05-12 with Business & Economics categories.
This official introduction is a gateway to ITIL. It explains the basic concept of IT Service Management (ITSM) and the place of ITIL, introducing the new lifecycle model, which puts into context all the familiar ITIL processes from the earlier books. It also serves to illuminate the background of thr new ITIL structure.This title introduces ITSM and ITIL, explains why the service lifecycle approach is best practice in today's ITSM, and makes a persuasive case for change.After showing high level process models, it takes the reader through the main principles that govern the new version: lifecycle stages, governance and decision making, then the principles behind design and deployment, and operation and optimisation.
Towards A Service Based Internet
DOWNLOAD
Author : Petri Mähönen
language : en
Publisher: Springer Science & Business Media
Release Date : 2008-12
Towards A Service Based Internet written by Petri Mähönen and has been published by Springer Science & Business Media this book supported file pdf, txt, epub, kindle and other format this book has been release on 2008-12 with Business & Economics categories.
This volume constitutes the refereed proceedings of the First European Conference, ServiceWave 2008, held in Madrid, Spain, in December 2008. The 28 revised full papers presented were carefully reviewed and selected from 102 initial submissions. The papers are organized in topical sections on adaption/monitoring, model driven architecture, network services, service oriented architecture, business process management, deployment/invocation, security, workflow as well as SLA/QoS.
Agile Project And Service Management
DOWNLOAD
Author : Dorothy J. Tudor
language : en
Publisher: The Stationery Office
Release Date : 2010-07-28
Agile Project And Service Management written by Dorothy J. Tudor and has been published by The Stationery Office this book supported file pdf, txt, epub, kindle and other format this book has been release on 2010-07-28 with Business & Economics categories.
The failure effectively to sustain IT systems and react to change - due to the huge investments that organisations make in these systems - is likely to impact on an organisation's bottom line. This means that an ad hoc approach to IT Service management is not an option. It is vital to focus on business value, good ROI, speed to market, and delivery of solutions in response to change. Agile approaches mean an incremental method to change, early delivery of business value, and collaborative work towards change. Understanding and employing ITIL, PRINCE2, and DSDM together can provide the potential for a well run infrastructure which is responsive to change and will not halt progress. This publication offers practical guidance on how to deliver an IT Service by employing ITIL, PRINCE2, and DSDM Atern together and provides an overview of all three approaches, and describes the benefits of each. It also describes the issues that arise from implementing ITIL, the structure and content of PRINCE2, the breadth of DSDM and how they fit together, where the common areas sit, and where the specialities for each exist.
Customer Processes In Business To Business Service Transactions
DOWNLOAD
Author : Janine Frauendorf
language : en
Publisher: Springer Science & Business Media
Release Date : 2007-12-08
Customer Processes In Business To Business Service Transactions written by Janine Frauendorf and has been published by Springer Science & Business Media this book supported file pdf, txt, epub, kindle and other format this book has been release on 2007-12-08 with Business & Economics categories.
Services cannot be produced without customer participation. This aspect involves significant consequences for services management. The integration of the customer and the integration of the external resources that customers need to provide require comprehensive means to coordinate the activities of suppHers and customers. Services management Hterature is based on the idea that the success of service companies mainly depends on an effective and efficient design of supplier and customer interfaces. As a result, academic and practice-oriented service management problems are concerned with managing service processes. However, most approaches are focused on the supplier process side. Here, numerous concepts as well as IT supported tools for service process documentation and service process management have been developed. Customer processes, on the contrary, have mostly been ignored even though it is obvious that they have a high impact on the overall success of the service process. The present work is a major step forward to close that research gap. The author analyses the customer influence on efficiency and effectiveness of the service process depending on the customer's service process knowledge. The empirical data of the thesis was gained from a practice study: it was made in cooperation with a corporate division of T-Systems International that provides business customers with virus wall and firewall service packages for data network security. The study is based on the assumption that service customers have a script, i. e. a relatively precise image of the structure and process of the service transaction.