Service Operation
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Service Operation
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Author : Great Britain. Office of Government Commerce
language : en
Publisher: The Stationery Office
Release Date : 2007-05-30
Service Operation written by Great Britain. Office of Government Commerce and has been published by The Stationery Office this book supported file pdf, txt, epub, kindle and other format this book has been release on 2007-05-30 with Business & Economics categories.
This publication provides best-practice advise on all aspects of managing the day-to-day operation of an organisation's IT services. It encompasses and supersedes the operational aspects of the ITIL Service Support and Service Delivery publications and covers most of the scope of ICT Infrastructure Management. it also incorporates operational aspects from the Planning to Implement, Application Management, Software Asset Management and Security Management publications.
Food And Beverage Service Operation
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Author : Negi Jagmohan
language : en
Publisher: S. Chand Publishing
Release Date :
Food And Beverage Service Operation written by Negi Jagmohan and has been published by S. Chand Publishing this book supported file pdf, txt, epub, kindle and other format this book has been release on with Business & Economics categories.
Food and Beverage Service Operation
Managing Service Operations
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Author : Bill Hollins
language : en
Publisher: SAGE
Release Date : 2006-09-18
Managing Service Operations written by Bill Hollins and has been published by SAGE this book supported file pdf, txt, epub, kindle and other format this book has been release on 2006-09-18 with Business & Economics categories.
`Bill Hollins continues his practical investigation of design in the service sector. In this new book with Sadie Shinkins, he provides a down to earth approach to an important topic in the field′ - Naomi Gornick, Honorary Professor, University of Dundee Guiding readers through each stage in the design and implementation of service operations, this book combines lively examples that are easy to relate to with clearly explained theory. Throughout, chapters contain pedagogical features that will help students to get the most from the ideas and examples being presented in the book. They include: - Chapter objectives; - Short cases; - Student exercises; - Chapter summaries; - Further reading section; - A glossary of key terms.
Introduction To The Itil Service Lifecycle
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Author : Office of Government Commerce
language : en
Publisher: The Stationery Office
Release Date : 2010-05-12
Introduction To The Itil Service Lifecycle written by Office of Government Commerce and has been published by The Stationery Office this book supported file pdf, txt, epub, kindle and other format this book has been release on 2010-05-12 with Business & Economics categories.
This official introduction is a gateway to ITIL. It explains the basic concept of IT Service Management (ITSM) and the place of ITIL, introducing the new lifecycle model, which puts into context all the familiar ITIL processes from the earlier books. It also serves to illuminate the background of thr new ITIL structure.This title introduces ITSM and ITIL, explains why the service lifecycle approach is best practice in today's ITSM, and makes a persuasive case for change.After showing high level process models, it takes the reader through the main principles that govern the new version: lifecycle stages, governance and decision making, then the principles behind design and deployment, and operation and optimisation.
Towards A Service Based Internet
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Author : Petri Mähönen
language : en
Publisher: Springer Science & Business Media
Release Date : 2008-12
Towards A Service Based Internet written by Petri Mähönen and has been published by Springer Science & Business Media this book supported file pdf, txt, epub, kindle and other format this book has been release on 2008-12 with Business & Economics categories.
This volume constitutes the refereed proceedings of the First European Conference, ServiceWave 2008, held in Madrid, Spain, in December 2008. The 28 revised full papers presented were carefully reviewed and selected from 102 initial submissions. The papers are organized in topical sections on adaption/monitoring, model driven architecture, network services, service oriented architecture, business process management, deployment/invocation, security, workflow as well as SLA/QoS.
Agile Project And Service Management
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Author : Dorothy J. Tudor
language : en
Publisher: The Stationery Office
Release Date : 2010-07-28
Agile Project And Service Management written by Dorothy J. Tudor and has been published by The Stationery Office this book supported file pdf, txt, epub, kindle and other format this book has been release on 2010-07-28 with Business & Economics categories.
The failure effectively to sustain IT systems and react to change - due to the huge investments that organisations make in these systems - is likely to impact on an organisation's bottom line. This means that an ad hoc approach to IT Service management is not an option. It is vital to focus on business value, good ROI, speed to market, and delivery of solutions in response to change. Agile approaches mean an incremental method to change, early delivery of business value, and collaborative work towards change. Understanding and employing ITIL, PRINCE2, and DSDM together can provide the potential for a well run infrastructure which is responsive to change and will not halt progress. This publication offers practical guidance on how to deliver an IT Service by employing ITIL, PRINCE2, and DSDM Atern together and provides an overview of all three approaches, and describes the benefits of each. It also describes the issues that arise from implementing ITIL, the structure and content of PRINCE2, the breadth of DSDM and how they fit together, where the common areas sit, and where the specialities for each exist.
Customer Processes In Business To Business Service Transactions
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Author : Janine Frauendorf
language : en
Publisher: Springer Science & Business Media
Release Date : 2007-12-08
Customer Processes In Business To Business Service Transactions written by Janine Frauendorf and has been published by Springer Science & Business Media this book supported file pdf, txt, epub, kindle and other format this book has been release on 2007-12-08 with Business & Economics categories.
Services cannot be produced without customer participation. This aspect involves significant consequences for services management. The integration of the customer and the integration of the external resources that customers need to provide require comprehensive means to coordinate the activities of suppHers and customers. Services management Hterature is based on the idea that the success of service companies mainly depends on an effective and efficient design of supplier and customer interfaces. As a result, academic and practice-oriented service management problems are concerned with managing service processes. However, most approaches are focused on the supplier process side. Here, numerous concepts as well as IT supported tools for service process documentation and service process management have been developed. Customer processes, on the contrary, have mostly been ignored even though it is obvious that they have a high impact on the overall success of the service process. The present work is a major step forward to close that research gap. The author analyses the customer influence on efficiency and effectiveness of the service process depending on the customer's service process knowledge. The empirical data of the thesis was gained from a practice study: it was made in cooperation with a corporate division of T-Systems International that provides business customers with virus wall and firewall service packages for data network security. The study is based on the assumption that service customers have a script, i. e. a relatively precise image of the structure and process of the service transaction.
Itil Foundation Exam Study Guide
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Author : Liz Gallacher
language : en
Publisher: John Wiley & Sons
Release Date : 2012-10-15
Itil Foundation Exam Study Guide written by Liz Gallacher and has been published by John Wiley & Sons this book supported file pdf, txt, epub, kindle and other format this book has been release on 2012-10-15 with Computers categories.
Everything you need to prepare for the ITIL exam – Accredited to 2011 syllabus The ITIL (Information Technology Infrastructure Library) exam is the ultimate certification for IT service management. This essential resource is a complete guide to preparing for the ITIL Foundation exam and includes everything you need for success. Organized around the ITIL Foundation (2011) syllabus, the study guide addresses the ITIL Service Lifecycles, the ITIL processes, roles, and functions, and also thoroughly explains how the Service Lifecycle provides effective and efficient IT services. Offers an introduction to IT service management and ITIL V3 service strategy Highlights the topics of service design and development and the service management processes Reviews the building, testing, authorizing, documenting, and implementation of new and changed services into operation Addresses creating and maintaining value for customers through monitoring and improving services, processes, and technology Download valuable study tools including practice exams, flashcards, a glossary of key terms and more. If you prefer self-study over the more expensive training course, but you don't want to skimp on information or preparation, then this study guide is for you.
The Official Introduction To The Itil Service Lifecycle
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Author : OGC - Office of Government Commerce
language : en
Publisher: The Stationery Office
Release Date : 2007-05-30
The Official Introduction To The Itil Service Lifecycle written by OGC - Office of Government Commerce and has been published by The Stationery Office this book supported file pdf, txt, epub, kindle and other format this book has been release on 2007-05-30 with Business & Economics categories.
ITIL was created by the UK government in the 1980s as an efficiency-improving initiative. This text gives an essential guide to the overall structure of ITIL and an outline of its principles.
5g Core Networks
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Author : Stefan Rommer
language : en
Publisher: Academic Press
Release Date : 2019-11-14
5g Core Networks written by Stefan Rommer and has been published by Academic Press this book supported file pdf, txt, epub, kindle and other format this book has been release on 2019-11-14 with Computers categories.
5G Core Networks: Powering Digitalization provides an overview of the 5G Core network architecture, as well as giving descriptions of cloud technologies and the key concepts in the 3GPP rel-15/16 specifications. Written by the authors who are heavily involved in development of the 5G standards and who wrote the successful book on EPC and 4G Packet Networks, this book provides an authoritative reference on the technologies and standards of the 3GPP 5G Core network. Content includes: - An overview of the 5G Core Architecture - The Stand-Alone and Non-Stand-Alone Architectures - Detailed presentation of 5G Core key concepts - An overview of 5G Radio and Cloud technologies Learn - The differences between the 5G Core network and previous core network generations - How the interworking with previous network standards is defined - Why certain functionality has been included and what is beyond the scope of 5G Core - How the specifications relate to state-of-the-art web-scale concepts and virtualization technologies - Details of the protocol and service descriptions - Examples of network deployment options - Provides a clear, concise and comprehensive view of 5GS/5GC - Written by established experts in the 5GS/5GC standardization process, all of whom have extensive experience and understanding of its goals, history and vision - Covers potential service and operator scenarios for each architecture - Explains the Service Based Architecture, Network Slicing and support of Edge Computing, describing the benefits they will bring - Explains what options and parts of the standards will initially be deployed in real networks, along with their migration paths