Service Quality In Leisure Events Tourism And Sport 2nd Edition
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Service Quality In Leisure Events Tourism And Sport 2nd Edition
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Author : John Buswell
language : en
Publisher: CABI
Release Date : 2016-12-20
Service Quality In Leisure Events Tourism And Sport 2nd Edition written by John Buswell and has been published by CABI this book supported file pdf, txt, epub, kindle and other format this book has been release on 2016-12-20 with Business & Economics categories.
Service quality is at the forefront of how the leisure, events, tourism and sport (LETS) sectors operate. An important consideration for any business, and therefore any student of the subject, this new edition of a successful textbook addresses the key points and principles of managing service quality across the industry sector. Considering the underpinning theory of service quality, this book informs the reader of the practical application of service quality management tools and techniques in an industry with distinctive features and challenges. An invaluable read for students within the LETS sectors, it also provides a useful refresher for practitioners working in the industry.
Service Quality Management In Hospitality Tourism And Leisure
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Author : Connie Mok
language : en
Publisher: Routledge
Release Date : 2013-01-11
Service Quality Management In Hospitality Tourism And Leisure written by Connie Mok and has been published by Routledge this book supported file pdf, txt, epub, kindle and other format this book has been release on 2013-01-11 with Business & Economics categories.
Does your staff deliver the highest quality service possible? Customers today expect a very high overall level of service in hospitality, tourism, and leisure. Competition in these fields will thus be driven by strategies focusing on quality of service to add value, as opposed to product or price differentiation. Service Quality Management in Hospitality, Tourism, and Leisure highlights concepts and strategies that will improve the delivery of hospitality services, and provides clear and simple explanations of theoretical concepts as well as their practical applications! Practitioners and educators alike will find this book to be invaluable in their businesses and in preparing students for the business world. This essential book provides you with clear, comprehensive explanations of theoretical concepts and methods that will give you the competitive edge in this fast-changing field. Topics covered include: services management marketing operations management human resources management service quality management Service Quality Management in Hospitality, Tourism, and Leisure brings together an array of pertinent materials that will measure and enhance customer satisfaction and help you provide superior hospitality services, and groups them in easy-to-use clusters for quick reference.
Service Quality In Leisure And Tourism
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Author : Christine Williams
language : en
Publisher:
Release Date :
Service Quality In Leisure And Tourism written by Christine Williams and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on with categories.
Research Methods For Leisure Recreation And Tourism 2nd Edition
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Author : Ercan Sirakaya-Turk
language : en
Publisher: CABI
Release Date : 2017-04-13
Research Methods For Leisure Recreation And Tourism 2nd Edition written by Ercan Sirakaya-Turk and has been published by CABI this book supported file pdf, txt, epub, kindle and other format this book has been release on 2017-04-13 with Business & Economics categories.
Describing the fundamental elements of research methods for leisure, recreation and tourism, this new edition of a popular textbook is updated throughout. It covers the measurement of variables, sampling, questionnaire design and evaluation methods, and also a wider discussion of writing proposals, communicating research findings, cross-cultural research, and the use of new technologies in conducting research. Written by internationally renowned researchers in an accessible style, this book introduces both undergraduate and graduate students to the vital skills they will need to succeed in the leisure, recreation, tourism and hospitality industries.
Leisure Sport And Tourism Politics Policy And Planning 4th Edition
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Author : A J Veal
language : en
Publisher: CABI
Release Date : 2017-05-05
Leisure Sport And Tourism Politics Policy And Planning 4th Edition written by A J Veal and has been published by CABI this book supported file pdf, txt, epub, kindle and other format this book has been release on 2017-05-05 with Business & Economics categories.
The gap between theory and practice in the leisure, sport and tourism studies areas seems to have widened as scholars have become more specialized. Nevertheless, it is imperative that students be as familiar as possible with a wide range of social and political theory, and also be able to reconcile that knowledge with their own current and future roles as practicing professionals. As well as extensive updating of sources, this new edition examines such topics as libertarianism, theocracy, anti-establishment politics, and the concept of generations. A new chapter presents discussions of a number of 'issues and challenges' facing the leisure, sport and tourism sector. Introducing the subject for undergraduate and postgraduate students of leisure, sport and tourism, this book is also a useful addition to the shelf of any policy maker or practitioner within the industries.
Food And Wine Tourism 2nd Edition
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Author : Erica Croce
language : en
Publisher: CABI
Release Date : 2017-04-13
Food And Wine Tourism 2nd Edition written by Erica Croce and has been published by CABI this book supported file pdf, txt, epub, kindle and other format this book has been release on 2017-04-13 with Business & Economics categories.
This established textbook explores how regions, and food industry, travel and hospitality companies present themselves to tourists experiencing the culture, history and ambience of a location through the food and wine it produces. It provides practical suggestions and guidelines for establishing a food-related tourism destination and business, discussing the environment, understanding the food tourist, supply issues, tours and tasting sessions, themed itineraries, planning and developing the tourist product, marketing and best practice strategies. It also includes numerous case studies from around the world and plentiful pedagogical features to aid student learning. If food and wine tourism is well planned, managed and controlled, it can become a real economic resource. Suitable for students in tourism and leisure subjects, the practical application provided in this book also makes it an ideal resource for those operating in the food and wine sector.
Service Quality In Leisure And Tourism
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Author : Andrea Krauz
language : en
Publisher:
Release Date : 2016-09-15
Service Quality In Leisure And Tourism written by Andrea Krauz and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2016-09-15 with categories.
Tourism has been one of the world's fastest growing industries, and there are large societies entirely dependent upon the visitor for their sustenance. The quality of service in hotel industry is an important factor of successful business. The existing trend of complete quality management in hotel industry ensures the achievement of competitive advantage of hotel companies and is therefore the subject of contemporary research into service quality in hotel industry. Much of the attention given to service quality is motivated by the premise that it will increase customer satisfaction and ultimately lead to better financial performance. The quality of products and services has also been related to external indicators of customer satisfaction such as complaints, warranty, litigation and market share. Satisfied customers often lead to loyal customers who continuously repurchase the product or service. However, all organizations are dependent upon repeat purchases that lead to higher profitability. Empirical evidence suggests that customer satisfaction mediates the relationship between service quality and firm performance. Service Quality in Leisure and Tourism aims to develop an awareness of the underpinning theories of quality as applicable to leisure and tourism. It deals with the impact of service quality in tourism and customer satisfaction; presents the theoretical model of the research indicating the dimensions of quality in tourism. It shows that such dimensions as Quality of accessibility, accommodation, venue and their components contribute directly in satisfaction of tourists, their intend to return and eventually development of tourism industry in a region.Delivering high quality service within the hospitality industry positively influences a customer's perception of value. Tourist satisfaction is the result of the interaction between a tourist's experience in the destination area and his or her previous expectations about the destination. Satisfying the tourist is critical because it has an effect on the expectations and intentions for the customer's next destination purchasing decision. Practitioners and educators alike will find this book to be invaluable in their businesses and in preparing students for the business world.
Practical Tourism Research 2nd Edition
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Author : Stephen L J Smith
language : en
Publisher: CABI
Release Date : 2016-12-19
Practical Tourism Research 2nd Edition written by Stephen L J Smith and has been published by CABI this book supported file pdf, txt, epub, kindle and other format this book has been release on 2016-12-19 with Business & Economics categories.
Training in research methods is increasingly important for students of tourism, and this broad, accessible textbook outlines the concepts and tools essential to understand, manage, and conduct research. Taking a practical approach throughout, this new edition provides advice on the use and cautions associated with some of the more common research designs and tools used by tourism researchers. Also including an increased use of handy pedagogical features to aid learning, this new edition is an essential overview for undergraduate and postgraduate students of tourism research, as well as a useful resource for researchers, consultants and managers.
Tourism Information Technology 3rd Edition
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Author : Pierre J Benckendorff
language : en
Publisher: CABI
Release Date : 2019-02-21
Tourism Information Technology 3rd Edition written by Pierre J Benckendorff and has been published by CABI this book supported file pdf, txt, epub, kindle and other format this book has been release on 2019-02-21 with Business & Economics categories.
Fully updated, this new edition covers IT applications and social media across the industry, including airlines, travel intermediaries, accommodation, food service, destinations, events and entertainment. Organized around the visitor journey, it considers how tourists use technologies for decision making before, during and after their travels.
Events And Infrastructures
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Author : Barbara Grabher
language : en
Publisher: Taylor & Francis
Release Date : 2024-05-13
Events And Infrastructures written by Barbara Grabher and has been published by Taylor & Francis this book supported file pdf, txt, epub, kindle and other format this book has been release on 2024-05-13 with Business & Economics categories.
Innovative and the first of its kind, this informative and multidisciplinary book explores the socio-cultural significance inherent in event infrastructures. While mainstream event management literature addresses event infrastructures mainly through its operational relevance, this carefully compiled edited volume takes infrastructures as an analytical point in respect to its social, political, economic and cultural potential of the study of events. Borrowing from the ongoing social scientific debates on the geography, sociology and anthropology of infrastructures, critical questions are posed in relation to the event contexts. With references to events in Argentina, Malawi, Spain and the UK, among others, the volume combines an international perspective with a highly relevant subject for contemporary event management education. By bringing together theoretical as well as empirical readings on the question of event infrastructures from a critical point of view, the debates are relevant to practitioners and researchers as well as undergraduate and postgraduate students in the field of events, leisure, tourism, anthropology, sociology, geography and urban planning – among others.