Service Transformation
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Service Transformation
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Author : David Sir Varney
language : en
Publisher: The Stationery Office
Release Date : 2006-12-06
Service Transformation written by David Sir Varney and has been published by The Stationery Office this book supported file pdf, txt, epub, kindle and other format this book has been release on 2006-12-06 with Business & Economics categories.
The focus of this review is how to save government, citizen and business time and money by examining the scope of integrating front-line service delivery. The Service Sector is an important economic bulwark in a modern society, with technology revolutionizing the way service providers interact with customers. Yet, with the continued pace of social, demographic and technological change, public service delivery is facing an increasing challenge, with a gap developing between public and private service delivery. Central Government delivers such services through departments, whilst departments make use of agents or agencies alone or in co-operation with local government. Such a system develops a transactional relationship, that is, the department focuses on the specific customer need, but does not take account of the overview, that is the Government's relationship with the citizen, who may need multiple services, but has to contact the various but separate helplines, call centres, front-line offices and websites to obtain the relevant service they require. A similar situation seems to apply to business, with the need to provide the same data to different parts of government, for different services. The report believes that a much more fundamental and widespread change is necessary if the public service economy is to match the performance of the best service providers. The Service Sector should follow international developments and learn from other countries' experiences of creating a more responsive and integrated public service. This report focuses on the opportunities for change in the channels through which services are delivered to citizens and business, especially the development of single points of contact with government to meet a range of their needs and those of business. This report builds on those published by Sir Peter Gershon (ISBN 1845320328) and Sir Michael Lyons (ISBN 1845320093) in 2004 (available on HM Treasury website).
Digital Transformation And Public Services
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Author : Anthony Larsson
language : en
Publisher: Routledge
Release Date : 2019-10-08
Digital Transformation And Public Services written by Anthony Larsson and has been published by Routledge this book supported file pdf, txt, epub, kindle and other format this book has been release on 2019-10-08 with Business & Economics categories.
Through a series of studies, the overarching aim of this book is to investigate if and how the digitalization/digital transformation process affects various welfare services provided by the public sector, and the ensuing implications thereof. Ultimately, this book seeks to understand if it is conceivable for digital advancement to result in the creation of private/non-governmental alternatives to welfare services, possibly in a manner that transcends national boundaries. This study also investigates the possible ramifications of technological development for the public sector and the Western welfare society at large. This book takes its point of departure from the 2016 Organization for Economic Co-operation and Development (OECD) report that targets specific public service areas in which government needs to adopt new strategies not to fall behind. Specifically, this report emphasizes the focus on digitalization of health care/social care, education, and protection services, including the use of assistive technologies referred to as "digital welfare." Hence, this book explores the factors potentially leading to whether state actors could be overrun by other non-governmental actors, disrupting the current status quo of welfare services. The book seeks to provide an innovative, enriching, and controversial take on society at large and how various aspects of the public sector can be, and are, affected by the ongoing digitalization process in a way that is not covered by extant literature on the market. This book takes its point of departure in Sweden given the fact that Sweden is one of the most digitalized countries in Europe, according to the Digital Economy and Society Index (DESI), making it a pertinent research case. However, as digitalization transcends national borders, large parts of the subject matter take on an international angle. This includes cases from several other countries around Europe as well as the United States.
Digital Transformation And Innovative Services For Business And Learning
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Author : Sandhu, Kamaljeet
language : en
Publisher: IGI Global
Release Date : 2020-06-26
Digital Transformation And Innovative Services For Business And Learning written by Sandhu, Kamaljeet and has been published by IGI Global this book supported file pdf, txt, epub, kindle and other format this book has been release on 2020-06-26 with Business & Economics categories.
In a world dependent on digital technologies, business corporations continually try to stay ahead of their competitors by adopting the most updated technology into their business processes. Many companies are adopting digital transformation models, data analytics, big data, data empowerment, and data sharing as key strategies and as service disruptors for information delivery and record management. Higher education institutions have adopted digital service innovation as a core to driving their business processes. Such services are key to ensuring efficiency and improving organizational performance. Digital Transformation and Innovative Services for Business and Learning is a collection of innovative research on the latest digital services and their role in supporting the digital transformation of businesses and education. While highlighting topics including brand equality, digital banking, and generational workforce, this book is ideally designed for managers, executives, IT consultants, industry professionals, academicians, researchers, and students.
The Service State
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Author : Patrice Dutil
language : en
Publisher: University of Ottawa Press
Release Date : 2011-01-14
The Service State written by Patrice Dutil and has been published by University of Ottawa Press this book supported file pdf, txt, epub, kindle and other format this book has been release on 2011-01-14 with Political Science categories.
In the past ten years, Canadians have witnessed a renaissance in the delivery of government services. New service organizations are cropping up across the country and accomplishing extraordinary things. Efforts are being made to consult citizens on how to improve and integrate services. Considerable resources are being invested in measuring and showcasing performance improvement. This book probes the central dimensions of service reform efforts from a variety of perspectives and answers some pressing questions: How can we make better decisions about service delivery? How should we measure service delivery performance? How should we engage users of government services? How can we create a service culture? How can we use the internet more effectively? Approaching service delivery as not merely technical but inherently political and controversial, the authors look beyond the rhetoric to see what has actually been achieved and what obstacles confront further improvements.
Customer Driven Transformation
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Author : Joe Heapy
language : en
Publisher: Kogan Page Publishers
Release Date : 2018-07-03
Customer Driven Transformation written by Joe Heapy and has been published by Kogan Page Publishers this book supported file pdf, txt, epub, kindle and other format this book has been release on 2018-07-03 with Business & Economics categories.
Service design is the activity of utilizing resources and people to build and sustain services that not only meet customers' needs, but also add that little bit of magic or true competitive advantage. In an overcrowded marketplace there is often little opportunity to break away from the pack and influence customer perceptions; Customer-Driven Transformation demonstrates how to use design thinking as a driver for organizational change to translate your vision into compelling services that will delight your customers. How did companies like Netflix, Airbnb and Uber revolutionize industries and win loyal followers? They started here. By thinking about what customers need foremost, you can reinvent your value proposition and deliver services that work. Customer-Driven Transformation shows how to instill an outside-in approach to strategy, moving away from management that's technology, marketing or resource optimization-led, towards being customer-inspired and experimental with innovation. It is a practical guide for any business to lead a transformational programme and use design thinking to change how services are created, ensuring they are expertly designed, elegant in use and advance in customer-mindedness. With ground-breaking case studies from the likes of E.On Energy, Hyundai Motor Company and Bupa, this cutting-edge book will empower companies to take control of customer experience and deliver long-lasting and impactful change. Focusing on one of the hottest management topics, it is an inspiring read for any business leader to understand how to reinvent their value proposition, gain market share and win customers.
The Future Of Service Post Covid 19 Pandemic Volume 2
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Author : Jungwoo Lee
language : en
Publisher: Springer Nature
Release Date : 2021-02-10
The Future Of Service Post Covid 19 Pandemic Volume 2 written by Jungwoo Lee and has been published by Springer Nature this book supported file pdf, txt, epub, kindle and other format this book has been release on 2021-02-10 with Business & Economics categories.
This book adds to the discussion from Volume 1 by providing insights and stimulating new thinking about the changing nature of services and marketing, service work and workers, and service experiences during and after the COVID-19 pandemic in 2020, particularly focusing on services marketing. This book serves as a useful resource for business practitioners and academics in the areas of service management and marketing responses during a pandemic. Each chapter deals with specific current issues within these industries due to COVID-19 and issues that will come up post-pandemic. As COVID-19 is expected to change the service practice and promote the utilization of novel methods, such as untact marketing, untact service, telecommuting, alternative work arrangements, job crafting, and new work skills, a range of examples and cases are provided to elaborate on applying these emerging new concepts within the service sector.
Telecom Extreme Transformation
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Author : Kaveh Hushyar
language : en
Publisher: CRC Press
Release Date : 2021-07-28
Telecom Extreme Transformation written by Kaveh Hushyar and has been published by CRC Press this book supported file pdf, txt, epub, kindle and other format this book has been release on 2021-07-28 with Technology & Engineering categories.
The extreme transformation from a traditional Communication Service Provider (CSP) to a Digital Service Provider (DSP) status is covered in this book, specifically: Redefinition of the offerings of "connectivity services" to "digital services"; unification of legacy redundant networks into one; Redefinition of the measurements to customer-centric QoE for all digital and connectivity services; the Best-in-Industry processes and practices to ensure a sustainable network performance at a competitively operational efficiency; a Service-over-IP (SoIP) platform to enable the introduction of unified new services with a time-to-market urgency; the regulatory arrangement for content purification, to liberalize CSPs to become DSPs; an architecture for data mining and analytics; and a migration plan from a CSP to a DSP status. The book is recommended for telecom and digital service professionals planning to embark on transformational projects; telecom and technology equipment manufacturers to help with product development for a DSP status; institutional investors to evaluate and establish their investment decisions; telecom management consultants to help with a solid benchmark for transformation engagement; university students, majoring in telecommunication and technology products as a guide for career planning.
Service Availability
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Author : Dave Penkler
language : en
Publisher: Springer Science & Business Media
Release Date : 2006-12-14
Service Availability written by Dave Penkler and has been published by Springer Science & Business Media this book supported file pdf, txt, epub, kindle and other format this book has been release on 2006-12-14 with Business & Economics categories.
This book constitutes the thoroughly refereed post-proceedings of the Third International Service Availability Symposium, ISAS 2006, held in Helsinki, Finland, in May 2006. The 19 revised full papers cover availability modeling, estimation and analysis, dependability techniques and their applications, performability: measurements and assessments, service availability standards: experience reports and futures.
Service Oriented Modeling
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Author : Michael Bell
language : en
Publisher: John Wiley & Sons
Release Date : 2017-11-14
Service Oriented Modeling written by Michael Bell and has been published by John Wiley & Sons this book supported file pdf, txt, epub, kindle and other format this book has been release on 2017-11-14 with Business & Economics categories.
Answers to your most pressing SOA development questions How do we start with service modeling? How do we analyze services for better reusability? Who should be involved? How do we create the best architecture model for our organization? This must-read for all enterprise leaders gives you all the answers and tools needed to develop a sound service-oriented architecture in your organization. Praise for Service-Oriented Modeling Service Analysis, Design, and Architecture "Michael Bell has done it again with a book that will be remembered as a key facilitator of the global shift to Service-Oriented Architecture. . . . With this book, Michael Bell provides that foundation and more-an essential bible for the next generation of enterprise IT." -Eric Pulier, Executive Chairman, SOA Software "Michael Bell's insightful book provides common language and techniques for business and technology organizations to take advantage of the SOA paradigm. By focusing modeling techniques on the business problem, Bell provides a way for professionals to work throughout the life cycle to create reusable and enduring services." -Mike Zbranak, CIO, Chase Card Services "This book will become an imperative business and technology service-oriented modeling recipe for any manager, architect, modeler, analyst, and developer in today's software development industry." -Jeff Schneider, CEO, MomentumSI "'Innovative' and 'groundbreaking' are words that best describe Michael Bell's Service-Oriented Modeling. It depicts a true service modeling approach that elegantly closes a clear and critical service modeling gap in the SOA industry. This holistic book ties these concepts together using real-world examples across a service life cycle that transitions services from ideas and concepts into production assets that deliver business value. A must-read for business and technical SOA practitioners." -Eric A. Marks, CEO, AgilePath Corporation "As hot as SOA is today, many business and technology professionals still find it challenging to mind the gap between their disparate methodologies and objectives. Herein Michael Bell speaks clearly to both camps in straightforward language, outlining disciplines each can use to communicate effectively and advance the realization of corporate aims. This book is a bible for all who seek to drive business/technology into the future." -Mark Edward Goodrich, Director, Investing Product Management, Reuters Media "This book takes senior IT architects and systems designers into the depths of modeling for SOA, with a fresh new perspective on tools, terminology, and how to turn the theory into practice. His full life-cycle approach balances process, control, and accountability to align all the participants in the delivery pipeline-clearing the road for successful SOA business solutions." -Phil Gilligan, Chief Technology Officer, EBS
A Hetero Functional Graph Theory For Modeling Interdependent Smart City Infrastructure
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Author : Wester C. H. Schoonenberg
language : en
Publisher: Springer
Release Date : 2018-11-30
A Hetero Functional Graph Theory For Modeling Interdependent Smart City Infrastructure written by Wester C. H. Schoonenberg and has been published by Springer this book supported file pdf, txt, epub, kindle and other format this book has been release on 2018-11-30 with Technology & Engineering categories.
Cities have always played a prominent role in the prosperity of civilization. Indeed, every great civilization we can think of is associated with the prominence of one or more thriving cities. And so understanding cities -- their inhabitants, their institutions, their infrastructure -- what they are and how they work independently and together -- is of fundamental importance to our collective growth as a human civilization. Furthermore, the 21st century “smart” city, as a result global climate change and large-scale urbanization, will emerge as a societal grand challenge. This book focuses on the role of interdependent infrastructure systems in such smart cities especially as it relates to timely and poignant questions about resilience and sustainability. In particular, the goal of this book is to present, in one volume, a consistent Hetero-Functional Graph Theoretic (HFGT) treatment of interdependent smart city infrastructures as an overarching application domain of engineering systems. This work may be contrasted to the growing literature on multi-layer networks, which despite significant theoretical advances in recent years, has modeling limitations that prevent their real-world application to interdependent smart city infrastructures of arbitrary topology. In contrast, this book demonstrates that HFGT can be applied extensibly to an arbitrary number of arbitrarily connected topologies of interdependent smart city infrastructures. It also integrates, for the first time, all six matrices of HFGT in a single system adjacency matrix. The book makes every effort to be accessible to a broad audience of infrastructure system practitioners and researchers (e.g. electric power system planners, transportation engineers, and hydrologists, etc.). Consequently, the book has extensively visualized the graph theoretic concepts for greater intuition and clarity. Nevertheless, the book does require a common methodological base of its readers and directs itself to the Model-Based Systems Engineering (MBSE) community and the Network Science Community (NSC). To the MBSE community, we hope that HFGT will be accepted as a quantification of many of the structural concepts found in model-based systems engineering languages like SysML. To the NSC, we hope to present a new view as how to construct graphs with fundamentally different meaning and insight. Finally, it is our hope that HFGT serves to overcome many of the theoretical and modeling limitations that have hindered our ability to systematically understand the structure and function of smart cities.