Service With Integrity


Service With Integrity
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Integrity Service


Integrity Service
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Author : Ron Willingham
language : en
Publisher: Simon and Schuster
Release Date : 2005-10-03

Integrity Service written by Ron Willingham and has been published by Simon and Schuster this book supported file pdf, txt, epub, kindle and other format this book has been release on 2005-10-03 with Business & Economics categories.


Every company today recognizes the importance of good customer service and putting the customer first. Why, then, do service people so often treat us as though we're supposed to serve them, rather than the opposite? How often do we feel neglected, frustrated, or just plain unhappy -- wondering what happened to basic civility and common courtesy? Why do things seem to be getting worse rather than better? And how can businesses train employees to offer customers the courtesy and attention they are entitled to? Ron Willingham, whose seminars and training sessions have helped big companies around the world change their employees' behavior, offers a new and subtler way of looking at customer service. Instead of the traditional "paint an artificial smile on your face" approach, Integrity Service brings the whole person into the service experience, showing that good customer relationships grow from employees' beliefs about who they are and what's possible for them to achieve, what career rewards they deserve, and what value they can give customers. Integrity Service presents fundamental principles that lead to individual success and gives readers specific action guidelines for on and off the job. Willingham's documented success through his seminars and programs ensures that the hands-on help in this book will bring employees and managers to a new understanding of the nature of service. In a world of automated phone systems and constantly frustrated customers, Ron Willingham provides a proven program that empowers employees to provide the superior service that people really want and deserve.



Ethics And The Public Service


Ethics And The Public Service
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Author :
language : en
Publisher:
Release Date : 1980

Ethics And The Public Service written by and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 1980 with Political ethics categories.




Integrity In Public Life


Integrity In Public Life
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Author : Vernon White
language : en
Publisher: Haus Publishing
Release Date : 2019-10-15

Integrity In Public Life written by Vernon White and has been published by Haus Publishing this book supported file pdf, txt, epub, kindle and other format this book has been release on 2019-10-15 with Social Science categories.


Good governance is a fundamental value in the United Kingdom, and its citizens are entitled to expect that public officials, both elected and non-elected, behave according to the highest standards of ethical behavior. Of course, these aspirations alone are not enough to root out corruption in government. In order for integrity in public life to be maintained, the core principles underlying these expectations must be constantly examined and strengthened. This new volume, published in collaboration with the Westminster Abbey Institute, explores ways in which public service institutions can maintain integrity on both the institutional and the individual level. While keeping the power of the individual in mind, the authors also illustrate the critical role institutions play in upholding values when the moral compass of individuals in power fails. Integrity in Public Life provides an essential guide to integrity, seeking to answer the fundamentals of what integrity means in public life and why it holds such a critical role in the constitution of Britain.



Service With Integrity


Service With Integrity
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Author :
language : en
Publisher:
Release Date : 2008

Service With Integrity written by and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2008 with Christianity and politics categories.




Integrity In Health Care Institutions


Integrity In Health Care Institutions
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Author : Ruth Ellen Bulger
language : en
Publisher: University of Iowa Press
Release Date : 1990

Integrity In Health Care Institutions written by Ruth Ellen Bulger and has been published by University of Iowa Press this book supported file pdf, txt, epub, kindle and other format this book has been release on 1990 with Medical categories.




Integrity In His Service


Integrity In His Service
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Author : Ralph Champagne
language : en
Publisher:
Release Date : 2014-09-02

Integrity In His Service written by Ralph Champagne and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2014-09-02 with categories.




Service Integrity In Organizational Leadership And Management


Service Integrity In Organizational Leadership And Management
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Author : Kaziba Abdul Mpaata
language : en
Publisher:
Release Date : 2015

Service Integrity In Organizational Leadership And Management written by Kaziba Abdul Mpaata and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2015 with Integrity categories.




Police Integrity


Police Integrity
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Author : BPI Information Services
language : en
Publisher: Bpi Information Services
Release Date : 1997-01-01

Police Integrity written by BPI Information Services and has been published by Bpi Information Services this book supported file pdf, txt, epub, kindle and other format this book has been release on 1997-01-01 with categories.


Policing in a democracy requires high levels of integrity if it is to be acceptable to the people. Historically, in the United States, there have been many times when public trust in the integrity of the police has been questioned. In July 1996 the National Symposium on Police Integrity took place. The noteworthy participants agreed that understanding how to establish & maintain integrity was a common concern for law enforcement. What followed was an intense brainstorming session. This report represents the thinking that took place there. A must read for anyone in law enforcement. Extensive bibliography.



Integrity In The Service Of The Church


Integrity In The Service Of The Church
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Author : National Committee for Professional Standards
language : en
Publisher:
Release Date : 2011

Integrity In The Service Of The Church written by National Committee for Professional Standards and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2011 with Clergy categories.




Upsc Civil Services Mains Exam General Studies Paper Iv Ethics Integrity And Aptitude


Upsc Civil Services Mains Exam General Studies Paper Iv Ethics Integrity And Aptitude
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Author : R P Meena
language : en
Publisher: New India Publication
Release Date :

Upsc Civil Services Mains Exam General Studies Paper Iv Ethics Integrity And Aptitude written by R P Meena and has been published by New India Publication this book supported file pdf, txt, epub, kindle and other format this book has been release on with Art categories.


General Studies Paper-4 Syllabus for UPSC Civil Services Mains Exam consists of the below major areas: Ethics, Integrity, and Aptitude. Details of the syllabus as provided by UPSC is as below: This paper will include questions to test the candidates’ attitude and approach to issues relating to integrity, probity in public life and his problem-solving approach to various issues and conflicts faced by him in dealing with society. Questions may utilize the case study approach to determine these aspects. The following broad areas will be covered: GENERAL STUDIES PAPER-4 SYLLABUS FOR UPSC CIVIL SERVICES MAINS Ethics and Human Interface: Essence, determinants and consequences of Ethics in human actions; dimensions of ethics; ethics in private and public relationships. Human Values – lessons from the lives and teachings of great leaders, reformers and administrators; role of family, society and educational institutions in inculcating values. Attitude: content, structure, function; its influence and relation with thought and behaviour; moral and political attitudes; social influence and persuasion. Aptitude and foundational values for Civil Service, integrity, impartiality and non-partisanship, objectivity, dedication to public service, empathy, tolerance and compassion towards the weaker sections. Emotional intelligence-concepts, and their utilities and application in administration and governance. Contributions of moral thinkers and philosophers from India and the world. Public/Civil service values and Ethics in Public administration: Status and problems; ethical concerns and dilemmas in government and private institutions; laws, rules, regulations and conscience as sources of ethical guidance; accountability and ethical governance; strengthening of ethical and moral values in governance; ethical issues in international relations and funding; corporate governance. Probity in Governance: Concept of public service; Philosophical basis of governance and probity; Information sharing and transparency in government, Right to Information, Codes of Ethics, Codes of Conduct, Citizen’s Charters, Work culture, Quality of service delivery, Utilization of public funds, challenges of corruption. Case Studies on the above issues. Ethics, Integrity and Aptitude Emotional intelligence-concepts, and their utilities and application in administration and governance Probity in Governance Probity in Governance: Right to Information Probity in Governance: Philosophical Basis of Governance and Probity Information sharing and transparency in government Concept of public service Codes of Conduct Challenges of corruption Citizen’s Charters Utilization of public funds Ethics and Human Interface: Essence, determinants and consequences of Ethics in human actions Ethics in private and public relationships Attitude: content, structure, function; its influence and relation with thought and behaviour Contributions of moral thinkers and philosophers from India and world Accountability and ethical governance Aptitude and foundational values for Civil Service , integrity, impartiality and non-partisanship, objectivity, dedication to public service, empathy, tolerance and compassion towards the weaker sections. Strengthening of ethical and moral values in governance Ethical concerns and dilemmas in government and private institutions Corporate governance Dimensions of ethics Public/Civil service values and Ethics in Public administration: Status and problems Laws, rules, regulations and conscience as sources of ethical guidance Moral and political attitudes Human Values: role of family, society and educational institutions in inculcating values Social influence and persuasion Codes of Ethics Ethical Issues in International Relations and Funding