Six Sigma For It Management A Pocket Guide
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Six Sigma For It Management A Pocket Guide
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Author : Sven den Boer
language : en
Publisher: Van Haren
Release Date : 2011-03-03
Six Sigma For It Management A Pocket Guide written by Sven den Boer and has been published by Van Haren this book supported file pdf, txt, epub, kindle and other format this book has been release on 2011-03-03 with Education categories.
Six Sigma provides a quantitive methodology of continuous (process) improvement and cost reduction, by reducing the amount of variation in process outcomes.The production of a product, be it a tangible product like a car or a more abstract product like a service, consists of a series of processes. All processes consist of a series of steps, events, or activities. Six Sigma measures every step of the process by breaking apart the elements within each process, identifying the critical characteristics, defining and mapping the related processes, understanding the capability of each process, discovering the weak links, and then upgrading the capability of the process. It is only by taking these steps that a business can raise the high-water mark of its performance.IT is now a fundamental part of business and business processes; this book demonstrates how IT can be made to work as an enabler to better business processes, and how the Six Sigma approach can be used to provide a consistent framework for measuring process outcomes.ITIL defines the what of Service Management; Six Sigma defines the how of process improvement; together they are a perfect fit of improving the quality of IT service delivery and support. The Six Sigma approach also provides measures of process outcomes, and prescribes a consistent approach in how to use these metrics.This Pocket guide, provides a coherent view and guidance for using the Six Sigma approach successfully in IT service organisations. It particularly aims to merge ITIL and Six Sigma into a single approach for continuous improvement of IT service organizations.
Defining And Analyzing A Business Process
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Author : Jeffrey N. Lowenthal
language : en
Publisher: Quality Press
Release Date : 2002-06-30
Defining And Analyzing A Business Process written by Jeffrey N. Lowenthal and has been published by Quality Press this book supported file pdf, txt, epub, kindle and other format this book has been release on 2002-06-30 with Business & Economics categories.
Many references on Six Sigma stress the importance of defining processes. All too often, practitioners on a Six Sigma project rely on flowcharts for this crucial step. Unfortunately, flowcharts only show decision points, and the steps taken to reach those decisions are overlooked, including vital departmental interactions and communication patterns. This is the focus of Defining and Analyzing a Business Process: A Six Sigma Pocket Guide, which helps to fill the gaps found on flowcharts and provides a more complete big-picture view of the processes. This pocket guide details a methodology on how to analyze your existing processes. The book uses two distinct approaches: first a Business Interaction Model and second an Integrated Flow Diagram. Once the analysis phase is complete, the pocket guide presents a method on how to innovate your process to optimize its operation. The book moves away from the theory and jumps headlong into a systemic approach to change. As a pocket guide, it can easily be used as a reference or as a teaching aid, and is ideal for anyone who uses processes at any level.
Six Sigma Project Management
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Author : Jeffrey N. Lowenthal
language : en
Publisher: A S Q Quality Press
Release Date : 2001
Six Sigma Project Management written by Jeffrey N. Lowenthal and has been published by A S Q Quality Press this book supported file pdf, txt, epub, kindle and other format this book has been release on 2001 with Process control categories.
Six Sigma Project Management: a Pocket Guide provides a step-by-step approach to implementing a Six Sigma project, that can be easily applied within any type of organization. Author Jeffrey Lowenthal has written an easy to use, pocket-sized guidebook, specifically applying the practices of Six Sigma to project management. Based on the authores own experiences and case studies, Six Sigma Project Management: a Pocket Guide explains how to best manage projects using the Six Sigma initiative. At the heart of this book is the Six-Step Six Sigma Methodology, which serves as a roadmap for change, a sequential model that can be followed when deploying a sigma initiative within any company. This short and concise guide is straightforward and contains many graphics and flowcharts, which makes the information easy to follow and the book simple to use.
Rath Strong S Six Sigma Team Pocket Guide
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Author : Rath & Strong
language : en
Publisher: McGraw Hill Professional
Release Date : 2003-03-25
Rath Strong S Six Sigma Team Pocket Guide written by Rath & Strong and has been published by McGraw Hill Professional this book supported file pdf, txt, epub, kindle and other format this book has been release on 2003-03-25 with Business & Economics categories.
The companion follow-up to one of the bestselling Six Sigma books ever published An alarming number of Six Sigma projects are failing--not because of misuse of Six Sigma's statistical tools but because of internal politics and poor communication between team members and the rest of the organization. The Rath & Strong's Six Sigma Team Pocket Guide helps team leaders and members reverse this trend, explaining the interpersonal and political skills needed to make each Six Sigma project a success. Written in the "pocket guide" format that proved so successful with the first Rath &Strong guide, and based on the firm's popular Six Sigma training workshops, this handy reference will show Six Sigma team leaders and members how to: Get buy-in and cooperation from all levels of the organization Lead or participate in productive team meetings Plan the people/team side just as they would plan the technical side
The Asq Pocket Guide For The Certified Six Sigma Black Belt
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Author : T. M. Kubiak
language : en
Publisher: Quality Press
Release Date : 2013-10-15
The Asq Pocket Guide For The Certified Six Sigma Black Belt written by T. M. Kubiak and has been published by Quality Press this book supported file pdf, txt, epub, kindle and other format this book has been release on 2013-10-15 with Business & Economics categories.
Unlike other pocket guides, this guide is designed specifically to address topics that the author has found to cause problems, issues, and concerns for most Black Belts over the years. As such, its primary purpose is to serve as a useful reference guide for the Black Belt throughout his or her busy day, and particularly in meetings. Though not intended to be a tool guide like other pocket guides or a preparation guide for the ASQ certifications, it will nonetheless serve as a useful reference guide for both the ASQ Black Belt and Master Black Belt certification examinations. Black belts will enjoy reading this pocket guide and find it invaluable in their daily work.
Handbook On Continuous Improvement Transformation
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Author : Aristide van Aartsengel
language : en
Publisher: Springer Science & Business Media
Release Date : 2013-04-11
Handbook On Continuous Improvement Transformation written by Aristide van Aartsengel and has been published by Springer Science & Business Media this book supported file pdf, txt, epub, kindle and other format this book has been release on 2013-04-11 with Business & Economics categories.
This handbook provides a comprehensive and detailed framework for the implementation of "Continuous Improvement" and Lean Six Sigma in a professional project management environment. For this purpose the book brings together Lean Six Sigma and the PMBOK standard for project management. It provides an integrated approach, which can be used for both transactional and manufacturing businesses to better define ways to reduce costs, enhance processes ,and achieve faster implementation and new product or service development. The reader is guided carefully and reliably through the detailed procedures introduced in this book using a comprehensive, conceptual and practical well-balanced approach.
Rath Strong S Six Sigma Pocket Guide
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Author : Rath
language : en
Publisher: Rath & Strong
Release Date : 2002
Rath Strong S Six Sigma Pocket Guide written by Rath and has been published by Rath & Strong this book supported file pdf, txt, epub, kindle and other format this book has been release on 2002 with Industrial project management categories.
Rath Strong S Workout For Six Sigma Pocket Guide
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Author : Rath & Strong
language : en
Publisher: McGraw Hill Professional
Release Date : 2005-03-02
Rath Strong S Workout For Six Sigma Pocket Guide written by Rath & Strong and has been published by McGraw Hill Professional this book supported file pdf, txt, epub, kindle and other format this book has been release on 2005-03-02 with Business & Economics categories.
TWO PROVEN TOOLS FOR SUCCESS IN ONE STEP-BY-STEP POCKET GUIDE Whether you've been using Six Sigma for years or are just starting to, you know it takes hard work to get it right. But WorkOut, developed by General Electric, can increase Six Sigma's success. Rath & Strong's WorkOut for Six Sigma Pocket Guide shows you how, with an action-ready game plan that you can apply to your initiative - right now. Learn how to: Set the stage for Six Sigma's success Find out if you're in trouble - and get back on track Make a good Six Sigma initiative even better See actual results--in less than three months "If you want to bring the power of WorkOut to Six Sigma, this pocket guide is an invaluable tool."--Ron Ashkenas, co-author of The GE Work-Out Six Sigma: A data-driven approach to meeting customer requirements, solving process problems, and achieving bottom-line results. WorkOut: The revolutionary problem-solving program that brings management and workers together to bust bureaucracy. Companies worldwide use Six Sigma to measure and improve performance. Others use WorkOut to get quick bottom-line results and empower their workforce. But few enjoy the enormous success General Electric achieved by combining these approaches. Rath & Strong shows you how to get that synergy, with a handy pocket guide full of charts, checklists, assessment tools, and cases that help you: Prepare for, reenergize, or enhance a Six Sigma initiative Use a fast, simple alternative to Six Sigma Make your culture more participative, data-driven, and customer-focused Engage your front-line workers in Six Sigma
Six Sigma For Managers
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Author : Greg Brue
language : en
Publisher: McGraw Hill Professional
Release Date : 2002-02-22
Six Sigma For Managers written by Greg Brue and has been published by McGraw Hill Professional this book supported file pdf, txt, epub, kindle and other format this book has been release on 2002-02-22 with Business & Economics categories.
THE BRIEFCASE BOOKS SERIES Now translated into nine languages! This reader-friendly, icon-rich series is must reading for all managers at every level. All managers, whether brand new to their positions or well established in the corporate hierarchy, can use a little "brushing up" now and then. The skills-based Briefcase Books series is filled with ideas and strategies to help managers become more capable, efficient, effective, and valuable to their corporations. Six Sigmaone of the hottest topics in today's manufacturing circlesis a statistical concept that characterizes nearly zero defects in any process. But its successful implementation involves a whole new set of management practices. Six Sigma for Managers will help managers better understand this concept and how to facilitate the learning, cooperation, skills improvement, and commitment required to make Six Sigma processes a reality in any organization.
Six Sigma For It Management
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Author : itSMF the IT Service Management Forum
language : en
Publisher: Van Haren
Release Date : 2006-07-13
Six Sigma For It Management written by itSMF the IT Service Management Forum and has been published by Van Haren this book supported file pdf, txt, epub, kindle and other format this book has been release on 2006-07-13 with Education categories.
Note: This book is available in several languages: Chinese, English. This is the first book to provide a coherent view and guidance for using the Six Sigma approach successfully in IT service organisations. It particularly aims to merge ITIL and Six Sigma into a single approach for continuous improvement of IT service organisations. Six Sigma provides a quantitative methodology of continuous (process) improvement and cost reduction, by reducing the amount of variation in process outcomes. The production of a product, be it a tangible product like a car or a more abstract product like a service, consists of a series of processes. All processes consist of a series of steps, events, or activities. Six Sigma measures every step of the process by breaking apart the elements within each process, identifying the critical characteristics, defining and mapping the related processes, understanding the capability of each process, discovering the weak links, and then upgrading the capability of the process. It is only by taking these steps that a business can raise the ‘high-water mark’ of its performance. IT is now a fundamental part of business and business processes; this book demonstrates how IT can be made to work as an enabler to better business processes, and how the Six Sigma approach can be used to provide a consistent framework for measuring process outcomes. ITIL defines the ‘what’ of Service Management; Six Sigma defines the "how" process improvement; together they are a perfect fit of improving the quality of IT service delivery and support. The Six Sigma approach also provides measures of process outcomes, and prescribes a consistent approach in how to use these metrics.