South Africa S Bpo Service Advantage
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South Africa S Bpo Service Advantage
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Author : Leslie P. Willcocks
language : en
Publisher: Springer
Release Date : 2016-01-12
South Africa S Bpo Service Advantage written by Leslie P. Willcocks and has been published by Springer this book supported file pdf, txt, epub, kindle and other format this book has been release on 2016-01-12 with Business & Economics categories.
Since 2007, South Africa has been one of the world's upcoming Business Process Outsourcing (BPO) offshore destinations. This book is based on the authors' most recent research into high performance BPO globally and new research streams specifically on South Africa.
Nine Keys To World Class Business Process Outsourcing
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Author : Mary Lacity
language : en
Publisher: Bloomsbury Publishing
Release Date : 2015-04-23
Nine Keys To World Class Business Process Outsourcing written by Mary Lacity and has been published by Bloomsbury Publishing this book supported file pdf, txt, epub, kindle and other format this book has been release on 2015-04-23 with Business & Economics categories.
Business Process Outsourcing (BPO)-the sourcing of business services through external third parties-is a global phenomenon, which generated nearly $300 billion worldwide in 2012. BPO is highly IT-enabled, and on a growth trajectory that impacts across functions of major, medium and small enterprises, including procurement, human resources, accounting and finance, sales, marketing, legal, asset management and key administrative processes. Despite this size and spread, BPO services and the ability of clients to manage their providers, are still evolving and have a mixed record. In the course of their research, the authors have found only 20% of outsourcing arrangements are world-class performers. A further 25% are 'good', 40% are 'OK' and 15% are 'poor'. This book pinpoints and describes in detail the effective practices that characterize the top global BPO performers, including Microsoft, BP, EMC and TalkTalk. The authors provide case illustrations and examples throughout of how world-class practices were generated and evolved, and how they can be applied to real life settings and problem areas.
Socially Responsible Outsourcing
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Author : Brian Nicholson
language : en
Publisher: Springer
Release Date : 2017-07-15
Socially Responsible Outsourcing written by Brian Nicholson and has been published by Springer this book supported file pdf, txt, epub, kindle and other format this book has been release on 2017-07-15 with Business & Economics categories.
Socially Responsible Outsourcing is an edited collection that focus on the topic of socially responsible outsourcing (SRO) including research frameworks, rich case studies, and an SRO agenda for the future.
Materiality Rules And Regulation
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Author : Giovan Francesco Lanzara
language : en
Publisher: Springer
Release Date : 2016-02-20
Materiality Rules And Regulation written by Giovan Francesco Lanzara and has been published by Springer this book supported file pdf, txt, epub, kindle and other format this book has been release on 2016-02-20 with Business & Economics categories.
Materiality, Rules and Regulation: New Trend in Management and Organization Studies concentrates on the relationship of rules and regulation to the materiality of artefacts, practices, and organizations. It combines the recent scholarly interest on sociomateriality with a focus on regulation and rules.
The Rise Of Legal Services Outsourcing
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Author : Mary Lacity
language : en
Publisher: A&C Black
Release Date : 2014-04-24
The Rise Of Legal Services Outsourcing written by Mary Lacity and has been published by A&C Black this book supported file pdf, txt, epub, kindle and other format this book has been release on 2014-04-24 with Business & Economics categories.
As a market estimated to be worth $2.4 billion globally and growing rapidly, all legal firms and in-house counsels will need to consider the opportunities and risks afforded by Legal Process Outsourcing (LPO).
Information Systems Outsourcing
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Author : Rudy Hirschheim
language : en
Publisher: Springer
Release Date : 2014-08-12
Information Systems Outsourcing written by Rudy Hirschheim and has been published by Springer this book supported file pdf, txt, epub, kindle and other format this book has been release on 2014-08-12 with Business & Economics categories.
This book attempts to synthesize research that contributes to a better understanding of how to reach sustainable business value through information systems (IS) outsourcing. Important topics in this realm are how IS outsourcing can contribute to innovation, how it can be dynamically governed, how to cope with its increasing complexity through multi-vendor arrangements, how service quality standards can be met, how corporate social responsibility can be upheld and how to cope with increasing demands of internationalization and new sourcing models, such as crowdsourcing and platform-based cooperation. These issues are viewed from either the client or vendor perspective, or both. The book should be of interest to all academics and students in the fields of Information Systems, Management and Organization as well as corporate executives and professionals who seek a more profound analysis and understanding of the underlying factors and mechanisms of outsourcing.
Handbook Of Research On Museum Management In The Digital Era
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Author : Bifulco, Francesco
language : en
Publisher: IGI Global
Release Date : 2022-03-25
Handbook Of Research On Museum Management In The Digital Era written by Bifulco, Francesco and has been published by IGI Global this book supported file pdf, txt, epub, kindle and other format this book has been release on 2022-03-25 with Business & Economics categories.
While digital tools are not new to museum management, more activities are being performed through their use in order to attract visitors, enrich the cultural experience, vary the experience context, and innovate the cultural industry. However, these tools need to be tested in order to understand the effects they have on both museum offerings and visitors. Further perspectives and insights are needed on the implementation of these digital instruments in museums. The Handbook of Research on Museum Management in the Digital Era combines theoretical efforts and empirical research to contribute to the debate on museum management in a digital context. It further observes, tracks, and assesses the ongoing changes brought on by digital solutions. Covering topics such as organizational change catalysts, sustainability of cultural heritage, and phygital experience, this book is an excellent resource for museum managers, museum curators, computer specialists, students and educators of higher education, researchers, and academicians.
The Routledge Handbook On Cities Of The Global South
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Author : Susan Parnell
language : en
Publisher: Routledge
Release Date : 2014-03-26
The Routledge Handbook On Cities Of The Global South written by Susan Parnell and has been published by Routledge this book supported file pdf, txt, epub, kindle and other format this book has been release on 2014-03-26 with Architecture categories.
The renaissance in urban theory draws directly from a fresh focus on the neglected realities of cities beyond the west and embraces the global south as the epicentre of urbanism. This Handbook engages the complex ways in which cities of the global south and the global north are rapidly shifting, the imperative for multiple genealogies of knowledge production, as well as a diversity of empirical entry points to understand contemporary urban dynamics. The Handbook works towards a geographical realignment in urban studies, bringing into conversation a wide array of cities across the global south – the ‘ordinary’, ‘mega’, ‘global’ and ‘peripheral’. With interdisciplinary contributions from a range of leading international experts, it profiles an emergent and geographically diverse body of work. The contributions draw on conflicting and divergent debates to open up discussion on the meaning of the city in, or of, the global south; arguments that are fluid and increasingly contested geographically and conceptually. It reflects on critical urbanism, the macro- and micro-scale forces that shape cities, including ideological, demographic and technological shifts, and constantly changing global and regional economic dynamics. Working with southern reference points, the chapters present themes in urban politics, identity and environment in ways that (re)frame our thinking about cities. The Handbook engages the twenty-first-century city through a ‘southern urban’ lens to stimulate scholarly, professional and activist engagements with the city.
Dynamic Innovation In Outsourcing
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Author : Leslie P. Willcocks
language : en
Publisher: Springer
Release Date : 2018-05-07
Dynamic Innovation In Outsourcing written by Leslie P. Willcocks and has been published by Springer this book supported file pdf, txt, epub, kindle and other format this book has been release on 2018-05-07 with Business & Economics categories.
This book is a guide for achieving innovation through outsourcing. Unpacking the various challenges faced by client firms and suppliers, the authors take the reader through the innovation lifecycle and devise a clear plan to achieve valuable results. Offering practical frameworks and tools to ensure informed decision-making at every stage, this book also includes collaborative structures and metrics to measure outcomes. Written by leading figures in the area of outsourcing, this book offers both the academic rigor and the hands-on experience based on dozens of cases that walk the reader from the very beginning of the outsourcing journey to the successful delivery of transformative innovations.
The Handbook Of Global Outsourcing And Offshoring
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Author : Ilan Oshri
language : en
Publisher: Springer Nature
Release Date : 2022-11-10
The Handbook Of Global Outsourcing And Offshoring written by Ilan Oshri and has been published by Springer Nature this book supported file pdf, txt, epub, kindle and other format this book has been release on 2022-11-10 with Business & Economics categories.
Global sourcing is a complex area, and one that managers must get to grips with as business investment in outsourcing continues to climb. This book provides invaluable guidance for the reader, walking them through the fundamentals of global sourcing to very recent trends, including intelligent automation, cloud services and crowdsourcing. Replete with key examples and cases, it allows students and managers alike to relate academic theory to practice, acting as a roadmap to a rapidly evolving field. For the last decade, the authors have studied the full spectrum of activities involved in global sourcing from both client, supplier and advisory viewpoints. Their research has shown that while more firms engage in global sourcing activities, many of them are still struggling to extract value from sourcing relationships. While past research has produced numerous practical frameworks regarding the management of global sourcing of services, little of this insight has been put into practice. This book addresses such shortcomings by exploring the impact of theory on practice. It is important reading for any academic, student or practitioner concerned with global sourcing either from the client or supplier perspective.