Spanish And English In U S Service Encounters
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Spanish And English In U S Service Encounters
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Author : Laura Callahan
language : en
Publisher:
Release Date : 2009
Spanish And English In U S Service Encounters written by Laura Callahan and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2009 with Code switching (Linguistics) categories.
Service encounters involve communication between strangers. Communication - or, at times, miscommunication - between strangers who come from different groups can foster the formation of stereotypes. This is therefore an area of particular relevance for investigation. Using service encounters as a vehicle, Callahan examines Spanish as social capital in the United States, focusing on who may use this language and under what circumstances. This book contributes to an examination of Spanish in the United States as a language of selected uses and selected users, along with the factors that can influence United States Latinos acceptance of its use by other Latinos and by non-Latinos.
Spanish And English In U S Service Encounters
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Author : Laura Callahan
language : en
Publisher: Springer
Release Date : 2009-02-16
Spanish And English In U S Service Encounters written by Laura Callahan and has been published by Springer this book supported file pdf, txt, epub, kindle and other format this book has been release on 2009-02-16 with Social Science categories.
Service encounters involve communication between strangers. Communication - or, at times, miscommunication - between strangers who come from different groups can foster the formation of stereotypes. This is therefore an area of particular relevance for investigation. Using service encounters as a vehicle, Callahan examines Spanish as social capital in the United States, focusing on who may use this language and under what circumstances. This book contributes to an examination of Spanish in the United States as a language of selected uses and selected users, along with the factors that can influence United States Latinos acceptance of its use by other Latinos and by non-Latinos.
The Language Of Service Encounters
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Author : J. César Félix-Brasdefer
language : en
Publisher: Cambridge University Press
Release Date : 2015-04-30
The Language Of Service Encounters written by J. César Félix-Brasdefer and has been published by Cambridge University Press this book supported file pdf, txt, epub, kindle and other format this book has been release on 2015-04-30 with Language Arts & Disciplines categories.
A comprehensive account of face-to-face interactions in commercial and non-commercial service encounter settings.
Spanish And Portuguese Across Time Place And Borders
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Author : L. Callahan
language : en
Publisher: Springer
Release Date : 2015-12-17
Spanish And Portuguese Across Time Place And Borders written by L. Callahan and has been published by Springer this book supported file pdf, txt, epub, kindle and other format this book has been release on 2015-12-17 with Language Arts & Disciplines categories.
Spanish and Portuguese Across Time covers a diverse range of topics with a common focus, on the dynamic nature of languages and the social forces that shape them across time, place, and borders, and demonstrates how linguistic principles can offer productive angles to the study of literature.
The Routledge Handbook Of Language In The Workplace
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Author : Bernadette Vine
language : en
Publisher: Routledge
Release Date : 2017-08-09
The Routledge Handbook Of Language In The Workplace written by Bernadette Vine and has been published by Routledge this book supported file pdf, txt, epub, kindle and other format this book has been release on 2017-08-09 with Language Arts & Disciplines categories.
The Routledge Handbook of Language in the Workplace provides a comprehensive survey of linguistic research on language in the workplace written by top scholars in the field from around the world. The Handbook covers theoretical and methodological approaches, explores research in different types of workplace settings, and examines some key areas of workplace talk that have been investigated by workplace researchers. Issues of identity have become a major focus in recent workplace research and the Handbook highlights some core issues of relevance in this area, such as gender, leadership, and intercultural communication. As the field has developed, applications of workplace research for both native and non-native speakers have emerged. Insights can inform and improve input from practitioners training workers in a range of fields and across a variety of contexts, and the Handbook foregrounds some of the ways workplace research can do this. This is an invaluable resource for researchers and graduate students interested in learning more about workplace discourse.
Researching Sociopragmatic Variability
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Author : K. Beeching
language : en
Publisher: Springer
Release Date : 2015-09-29
Researching Sociopragmatic Variability written by K. Beeching and has been published by Springer this book supported file pdf, txt, epub, kindle and other format this book has been release on 2015-09-29 with Psychology categories.
Researching Sociopragmatic Variability showcases a range of research approaches to the study of speech acts and pragmatic markers across different languages and varieties of a language, investigating native and non-native usages and variation across gender, situation and addressee.
Spanish And Portuguese Across Time Place And Borders
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Author : L. Callahan
language : en
Publisher: Palgrave Macmillan
Release Date : 2014-03-21
Spanish And Portuguese Across Time Place And Borders written by L. Callahan and has been published by Palgrave Macmillan this book supported file pdf, txt, epub, kindle and other format this book has been release on 2014-03-21 with Language Arts & Disciplines categories.
Spanish and Portuguese Across Time covers a diverse range of topics with a common focus, on the dynamic nature of languages and the social forces that shape them across time, place, and borders, and demonstrates how linguistic principles can offer productive angles to the study of literature.
Technology Mediated Service Encounters
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Author : Pilar Garcés-Conejos Blitvich
language : en
Publisher: John Benjamins Publishing Company
Release Date : 2019-01-10
Technology Mediated Service Encounters written by Pilar Garcés-Conejos Blitvich and has been published by John Benjamins Publishing Company this book supported file pdf, txt, epub, kindle and other format this book has been release on 2019-01-10 with Language Arts & Disciplines categories.
The chapters in this collection, authored by renowned scholars, address a gap in the literature by focusing on the consequences that outsourcing, among other globalized economic practices, and remediation by new technologies have had on the service encounters genre (SE). From both a multilingual and a multidisciplinary perspective, this collection explores the development of technological applications and professional best practices as well as call centre interaction, e-commerce, and e-word of mouth. More specifically, the papers in this volume report on technology developed to support SEs and how this technology influences service providers and their allowable linguistic contributions. Further, this collection provides valuable insights on the language and strategic behaviour deployed in less researched kinds of SEs, gives special attention to how technology impacts the interface between the transactional and interactional goals of SEs, and thus has real world applications.
A Multidisciplinary Approach To Service Encounters
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Author : María de la O Hernández-López
language : en
Publisher: BRILL
Release Date : 2015-05-19
A Multidisciplinary Approach To Service Encounters written by María de la O Hernández-López and has been published by BRILL this book supported file pdf, txt, epub, kindle and other format this book has been release on 2015-05-19 with Language Arts & Disciplines categories.
In A Multidisciplinary Approach to Service Encounters, María de la O Hernández-López and Lucía Fernández-Amaya have joined marketing researchers and linguists to provide the tools to understand consumers’ communication in different professional settings. Service encounters have been widely studied due to the fact that the communicative exchange between the customer and the server is essential for the success of the service encounter itself. In this volume, the role of language, linguistics and communication is examined in an area of research that has traditionally been related to business and marketing. This is achieved through the presentation of works from a variety of perspectives that may help to advance in this particular context and also contribute to improving communication in service encounters.
Learning Pragmatics From Native And Nonnative Language Teachers
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Author : Andrew D. Cohen
language : en
Publisher: Multilingual Matters
Release Date : 2018-05-25
Learning Pragmatics From Native And Nonnative Language Teachers written by Andrew D. Cohen and has been published by Multilingual Matters this book supported file pdf, txt, epub, kindle and other format this book has been release on 2018-05-25 with Language Arts & Disciplines categories.
This book deals with intercultural pragmatics and how both nonnative teachers (NNTs) and native teachers (NTs) may enhance their classroom instruction regarding target language (TL) pragmatics. It focuses primarily on the experiences of instructors as they teach their learners about the pragmatics of the TL, both in second and foreign language learning settings. It makes clear that there are aspects of teaching pragmatics where it may help to be an NT and other areas where it may help to be an NNT and proposes creative ideas that both sets of teachers may draw on to compensate for gaps in their knowledge. Further themes in the book include ideas for motivating students who want to learn about pragmatics, the role of technology in teaching and learning pragmatics, the role of learning strategies, the assessment of pragmatics and ways to research pragmatics. The book will be of interest to teachers, teacher educators and students interested in researching and improving the teaching of pragmatics.
