Technology Mediated Service Encounters
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Technology Mediated Service Encounters
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Author : Pilar Garcés-Conejos Blitvich
language : en
Publisher: John Benjamins Publishing Company
Release Date : 2019-01-10
Technology Mediated Service Encounters written by Pilar Garcés-Conejos Blitvich and has been published by John Benjamins Publishing Company this book supported file pdf, txt, epub, kindle and other format this book has been release on 2019-01-10 with Language Arts & Disciplines categories.
The chapters in this collection, authored by renowned scholars, address a gap in the literature by focusing on the consequences that outsourcing, among other globalized economic practices, and remediation by new technologies have had on the service encounters genre (SE). From both a multilingual and a multidisciplinary perspective, this collection explores the development of technological applications and professional best practices as well as call centre interaction, e-commerce, and e-word of mouth. More specifically, the papers in this volume report on technology developed to support SEs and how this technology influences service providers and their allowable linguistic contributions. Further, this collection provides valuable insights on the language and strategic behaviour deployed in less researched kinds of SEs, gives special attention to how technology impacts the interface between the transactional and interactional goals of SEs, and thus has real world applications.
Remote Service Technology Perception And Its Impact On Customer Provider Relationships
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Author : Stefanie Paluch
language : en
Publisher: Springer Science & Business Media
Release Date : 2011-10-01
Remote Service Technology Perception And Its Impact On Customer Provider Relationships written by Stefanie Paluch and has been published by Springer Science & Business Media this book supported file pdf, txt, epub, kindle and other format this book has been release on 2011-10-01 with Business & Economics categories.
Stefanie Paluch employs multiple qualitative methods to explore the perception of remote services and its impact on customer-provider relationships in USA, Germany and Sweden. She develops a comprehensive model about customers’ holistic remote service experience and derives theoretical propositions that reflect main influence factors.
Information And Communication Technologies In Tourism 2022
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Author : Jason L. Stienmetz
language : en
Publisher: Springer Nature
Release Date : 2022
Information And Communication Technologies In Tourism 2022 written by Jason L. Stienmetz and has been published by Springer Nature this book supported file pdf, txt, epub, kindle and other format this book has been release on 2022 with Electronic books categories.
This open access book presents the proceedings of the International Federation for IT and Travel & Tourism (IFITT)’s 29th Annual International eTourism Conference, which assembles the latest research presented at the ENTER2022 conference, which will be held on January 11–14, 2022. The book provides an extensive overview of how information and communication technologies can be used to develop tourism and hospitality. It covers the latest research on various topics within the field, including augmented and virtual reality, website development, social media use, e-learning, big data, analytics, and recommendation systems. The readers will gain insights and ideas on how information and communication technologies can be used in tourism and hospitality. Academics working in the eTourism field, as well as students and practitioners, will find up-to-date information on the status of research.
Service Strategy
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Author : Great Britain. Office of Government Commerce
language : en
Publisher: The Stationery Office
Release Date : 2007-05-30
Service Strategy written by Great Britain. Office of Government Commerce and has been published by The Stationery Office this book supported file pdf, txt, epub, kindle and other format this book has been release on 2007-05-30 with Business & Economics categories.
Management, Computers, Computer networks, Information exchange, Data processing, IT and Information Management: IT Service Management
Acceptance Of Remote Services
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Author : Nancy Wünderlich
language : de
Publisher: Springer-Verlag
Release Date : 2010-08-09
Acceptance Of Remote Services written by Nancy Wünderlich and has been published by Springer-Verlag this book supported file pdf, txt, epub, kindle and other format this book has been release on 2010-08-09 with Business & Economics categories.
Nancy V. Wünderlich employs a multi-method approach comprising an international qualitative study in Germany, USA and China and a longitudinal quantitative study to analyze remote services. She develops the Interactive Technology-Mediated Service Model (ITSUM) to provide a comprehensive approach of explaining both initial acceptance and repeated, continued usage of remote services in organizations.
Digital Technology In Service Encounters
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Author : Sonja Christ-Brendemühl
language : en
Publisher: Springer Nature
Release Date : 2022-06-27
Digital Technology In Service Encounters written by Sonja Christ-Brendemühl and has been published by Springer Nature this book supported file pdf, txt, epub, kindle and other format this book has been release on 2022-06-27 with Business & Economics categories.
Digital technology is disrupting the prerequisites for most firms in the service industry and frequently forces them to reassess the ratio of human interaction and technology use in service encounters. To retain competitiveness, it seems mandatory to increase service encounter efficiency by embedding digital technology into the existing processes. However, there is little empirical evidence on how such technological implementations affect the sentiments, attitudes, and behaviors of frontline employees. Likewise, research on interrelated customer responses is scarce. To address this matter, this book presents four distinct yet related studies to investigate the impact of digital technology on frontline employees, customers, and ultimately service firms. The results and implications provide meaningful insights for theory and practice.
A Study Guide To Service Catalogue From The Principles Of Itil V3
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Author : Hank Marquis
language : en
Publisher: The Stationery Office
Release Date : 2010
A Study Guide To Service Catalogue From The Principles Of Itil V3 written by Hank Marquis and has been published by The Stationery Office this book supported file pdf, txt, epub, kindle and other format this book has been release on 2010 with Computer networks categories.
IT services are prevalent throughout virtually all businesses. Most enterprises and many government functions are totally dependent upon reliable and responsive IT services to underpin vital business, community and social functions. IT services have become mainstream and managing them to deliver value it the core message of ITIL V3, and the emphasis in ITIL V3 on service catalogue management is a direct result of the growing requirement for business and IT to work together sharing data, information and knowledge about demand for services, service capabilities and patterns of business activity. The Service Catalogue Management process is now a very important management field complete with its own terminology and vital concepts. This study guide outlines the concepts and principles underlying the service catalogue; discusses a project plan approach and reporting considerations; describes the value of a sound business case and the key relationships and touch points in the service catalogue management process.
The Service Encounter
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Author : John A. Czepiel
language : en
Publisher: Free Press
Release Date : 1985
The Service Encounter written by John A. Czepiel and has been published by Free Press this book supported file pdf, txt, epub, kindle and other format this book has been release on 1985 with Customer relations categories.
Friendship And Technology
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Author : Tiffany A. Petricini
language : en
Publisher: Routledge
Release Date : 2022-03-02
Friendship And Technology written by Tiffany A. Petricini and has been published by Routledge this book supported file pdf, txt, epub, kindle and other format this book has been release on 2022-03-02 with Family & Relationships categories.
This book explores the nature of technology – participatory media in particular – and its effects on our friendships and our fundamental sense of togetherness. Situating the notion of friendship in the modern era, the author examines the possibilities and challenges of technology on our friendships. Taking a media ecology approach to interpersonal communication, she looks at issues around phenomenology, recognition of friends as unique, hermeneutics in a digital world and mediated communication, social dimensions of time and space, and communication ethics. Examining friendship as a communicative phenomenon and exploring the ways in which it is created, sustained, managed, produced, and reproduced, this book will be relevant to scholars and students of interpersonal communication, mediated communication, communication theory and philosophy, and media ecology. This book is freely available as a downloadable Open Access PDF under a Creative Commons Attribution-Non Commercial-No Derivatives 4.0 license. https://www.taylorfrancis.com/books/mono/10.4324/9781003188810/friendship-technology-tiffany-petricini
Handbook Of Service Marketing Research
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Author : Roland T. Rust
language : en
Publisher: Edward Elgar Publishing
Release Date : 2014-02-28
Handbook Of Service Marketing Research written by Roland T. Rust and has been published by Edward Elgar Publishing this book supported file pdf, txt, epub, kindle and other format this book has been release on 2014-02-28 with Business & Economics categories.
The Handbook of Service Marketing Research brings together an all-star team of leading researchers in service marketing to explore many of the hottest topics in service marketing today. Cutting-edge topics include: customer relationships and loy