Stay Relevant To Stay Profitable Service Transformation Strategies To Grow Your Customers In Unprecedented Times
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Stay Relevant To Stay Profitable Service Transformation Strategies To Grow Your Customers In Unprecedented Times
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Author : Neeta Lachmandas-sakellariou
language : en
Publisher: World Scientific
Release Date : 2023-09-13
Stay Relevant To Stay Profitable Service Transformation Strategies To Grow Your Customers In Unprecedented Times written by Neeta Lachmandas-sakellariou and has been published by World Scientific this book supported file pdf, txt, epub, kindle and other format this book has been release on 2023-09-13 with Business & Economics categories.
Service transformation is about ensuring that you stay relevant to your consumers. The world is seeing unprecedented change and your customers are also changing alongside this. How do you stay relevant to them so that they stay loyal to you?Whether it is technological disruption or the Covid-19 pandemic that has engulfed communities across the globe, businesses are being forced to take a closer look at how they survive, thrive, and generate new value. If history has taught us anything, it is that discontinuity is a part and parcel of the business cycle.The first part of the book provides a macro perspective. What are the trends that are going to have significant impact on consumption in the years to come? In tandem, it explores concepts like customer satisfaction and using data.The second part of the book is about zooming in and details putting transformation initiatives in place through a framework (Explore, Engage and Expand) that looks at the key components of embarking on transformation. For example, understanding customers and their service journeys. How do you write the brief in a way that allows fresh ideas? How do you test ideas before investing capital in production? What are some of the considerations before you can roll out or scale your new idea.Finally, the third part of the book focuses on the core of creating a strong and sustainable business. This includes understanding customer's expectations, ensuring you deliver what is promised, understanding where the service processes fail and the role that leadership and culture play in building a business that is able to change with adapt to changing times.
Digital And Social Media Marketing
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Author : Nripendra P. Rana
language : en
Publisher: Springer Nature
Release Date : 2019-11-11
Digital And Social Media Marketing written by Nripendra P. Rana and has been published by Springer Nature this book supported file pdf, txt, epub, kindle and other format this book has been release on 2019-11-11 with Business & Economics categories.
This book examines issues and implications of digital and social media marketing for emerging markets. These markets necessitate substantial adaptations of developed theories and approaches employed in the Western world. The book investigates problems specific to emerging markets, while identifying new theoretical constructs and practical applications of digital marketing. It addresses topics such as electronic word of mouth (eWOM), demographic differences in digital marketing, mobile marketing, search engine advertising, among others. A radical increase in both temporal and geographical reach is empowering consumers to exert influence on brands, products, and services. Information and Communication Technologies (ICTs) and digital media are having a significant impact on the way people communicate and fulfil their socio-economic, emotional and material needs. These technologies are also being harnessed by businesses for various purposes including distribution and selling of goods, retailing of consumer services, customer relationship management, and influencing consumer behaviour by employing digital marketing practices. This book considers this, as it examines the practice and research related to digital and social media marketing.
Turn Local Businesses Into Gold Mines The Offline To Online Profit Formula
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Author : Simon Schroth
language : en
Publisher: Recorded Books
Release Date : 2025-04-02
Turn Local Businesses Into Gold Mines The Offline To Online Profit Formula written by Simon Schroth and has been published by Recorded Books this book supported file pdf, txt, epub, kindle and other format this book has been release on 2025-04-02 with Business & Economics categories.
In the digital age, even local businesses need an online presence to thrive. Turn Local Businesses into Gold Mines shows you how to take your brick-and-mortar business and transform it into an online powerhouse. This book offers a step-by-step blueprint for taking local businesses online, expanding their reach, and unlocking new profit opportunities. Learn how to build a strong digital presence, engage customers online, and leverage digital marketing strategies to drive foot traffic and sales. Whether you own a restaurant, a retail shop, or any other local business, this book provides you with the strategies to seamlessly transition to the online world and unlock exponential growth.
The Smart Way To Build Wealth In Business How To Create Profitable Ventures
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Author : Silas Mary
language : en
Publisher: Recorded Books
Release Date : 2025-02-14
The Smart Way To Build Wealth In Business How To Create Profitable Ventures written by Silas Mary and has been published by Recorded Books this book supported file pdf, txt, epub, kindle and other format this book has been release on 2025-02-14 with Business & Economics categories.
Building wealth through business is a powerful way to achieve financial freedom and independence. This book outlines the smart strategies and proven approaches to creating profitable ventures that generate consistent income. From identifying high-margin opportunities to optimizing business operations, you’ll learn how to build a business that not only survives but thrives financially. Success in business is built on smart financial management and a deep understanding of how to grow profitability. This book provides a step-by-step guide to help you build wealth by creating a profitable business model, scaling effectively, and making strategic decisions that lead to long-term financial success. Whether you’re starting a new business or looking to grow an existing one, this book will show you how to build a venture that creates lasting wealth.
10 Steps To A Digital Practice In The Cloud
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Author : John H. Higgins
language : en
Publisher: John Wiley & Sons
Release Date : 2017-05-15
10 Steps To A Digital Practice In The Cloud written by John H. Higgins and has been published by John Wiley & Sons this book supported file pdf, txt, epub, kindle and other format this book has been release on 2017-05-15 with Business & Economics categories.
Improve the quality, efficiency, and profitability of the services you offer your clients. In today's marketplace, leveraging technology and cloud-based solutions to automate data processing and other low-value work is essential to running an efficient and profitable CPA practice. Given the pace of change, it’s also too easy to feel overwhelmed by the abundance of choices and make bad decisions that cost you time and money. 10 Steps to a Digital Practice in the Cloud will help you clear a path for your firm’s success. This popular how-to guide is your roadmap to building your successful practice in the cloud in just 10 steps. You’ll get practical, comprehensive information with step-by-step instructions, covering areas such as: Infrastructure Scanning Solutions Document Management Client Portals Workflow Management Cloud-based Client Accounting Systems Security Disaster Recovery And more! Authors John Higgins and Bryan Smith guide you through each step, helping you implement best practices in each area, select the right solutions for your firm, and better serve your clients. They also include several real-world CPA firm case studies to illustrate how other firms have saved time and money while making their firms run more efficiently by moving to a digital practice model. This second edition is updated to reflect the current state of the market and the technology solutions available for cloud-based server infrastructure, personal computers and software, mobile computing, scanning, client portals, document management, workflow, cloud accounting and more. Use it to develop your technology plan and make a valuable investment in your firm’s future.
Attract Retain And Develop
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Author : Nicholas Wyman
language : en
Publisher: Greenleaf Book Group
Release Date : 2025-04-08
Attract Retain And Develop written by Nicholas Wyman and has been published by Greenleaf Book Group this book supported file pdf, txt, epub, kindle and other format this book has been release on 2025-04-08 with Business & Economics categories.
From an award-winning chef turned workforce practitioner, the fresh approach to hiring and retention that you hunger for. As a hiring manager or business owner, you feel the strain of technology-driven skill transformations, economic uncertainty, and generational shifts. Now more than ever, leaders must close the gap between what companies need to be efficient and what employees need for meaningful work-life harmony. Attract, Retain, and Develop is a recipe for holistic workforce development. Fusing his experience in world-class kitchens with real-world business acumen, author Nick Wyman offers key ingredients for redefining the future of work, inviting you to: Disrupt. Discover how and why you should embrace change through disrupting common workplace patterns. Thrive. Create a work environment where innovation and well-being go hand-in-hand. Evolve. Explore the merits of fostering team development of new skills. Connect.Attract, Retain, and Develop reminds us that human connection is irreplaceable and that it is possible to forge real, lasting relationships in the workplace. Work should be a place where everyone thrives. Wyman champions tactics like mentorship, apprenticeship, and agile adaptation of technology, providing you with the tools to build a workplace where employees feel heard, challenged, and passionately connected to their roles.
Beyond Digital
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Author : Paul Leinwand
language : en
Publisher: Harvard Business Press
Release Date : 2022-01-04
Beyond Digital written by Paul Leinwand and has been published by Harvard Business Press this book supported file pdf, txt, epub, kindle and other format this book has been release on 2022-01-04 with Business & Economics categories.
Two world-renowned strategists detail the seven leadership imperatives for transforming companies in the new digital era. Digital transformation is critical. But winning in today's world requires more than digitization. It requires understanding that the nature of competitive advantage has shifted—and that being digital is not enough. In Beyond Digital, Paul Leinwand and Matt Mani from Strategy&, PwC's global strategy consulting business, take readers inside twelve companies and how they have navigated through this monumental shift: from Philips's reinvention from a broad conglomerate to a focused health technology player, to Cleveland Clinic's engagement with its broader ecosystem to improve and expand its leading patient care to more locations around the world, to Microsoft's overhaul of its global commercial business to drive customer outcomes. Other case studies include Adobe, Citigroup, Eli Lilly, Hitachi, Honeywell, Inditex, Komatsu, STC Pay, and Titan. Building on a major new body of research, the authors identify the seven imperatives that leaders must follow as the digital age continues to evolve: Reimagine your company's place in the world Embrace and create value via ecosystems Build a system of privileged insights with your customers Make your organization outcome-oriented Invert the focus of your leadership team Reinvent the social contract with your people Disrupt your own leadership approach Together, these seven imperatives comprise a playbook for how leaders can define a bolder purpose and transform their organizations.
Unchained Value
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Author : Mary J. Cronin
language : en
Publisher:
Release Date : 2000
Unchained Value written by Mary J. Cronin and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2000 with Electronic commerce categories.
The Granularity Of Growth
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Author : Patrick Viguerie
language : en
Publisher: John Wiley & Sons
Release Date : 2011-01-13
The Granularity Of Growth written by Patrick Viguerie and has been published by John Wiley & Sons this book supported file pdf, txt, epub, kindle and other format this book has been release on 2011-01-13 with Business & Economics categories.
While growth is a top priority for companies of all sizes, it can be extremely difficult to create and maintain—especially in today’s competitive business environment. The Granularity of Growth will put you in a better position to succeed as it reveals why growth is so important, what enables certain companies to grow so spectacularly, and how to ensure that growth comes from multiple sources as you take both a broad and a granular view of your markets.
Postmasters Advocate
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Author :
language : en
Publisher:
Release Date : 2003
Postmasters Advocate written by and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2003 with Postal service categories.