Strategien Und Instrumente Zur Erh Hung Der Kundenbindung Im Mehrstufigen Vertrieb Von Fast Moving Consumer Goods
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Strategien Und Instrumente Zur Erh Hung Der Kundenbindung Im Mehrstufigen Vertrieb Von Fast Moving Consumer Goods
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Author : Thorsten Meifert
language : de
Publisher: diplom.de
Release Date : 2004-12-14
Strategien Und Instrumente Zur Erh Hung Der Kundenbindung Im Mehrstufigen Vertrieb Von Fast Moving Consumer Goods written by Thorsten Meifert and has been published by diplom.de this book supported file pdf, txt, epub, kindle and other format this book has been release on 2004-12-14 with Business & Economics categories.
Inhaltsangabe:Problemstellung: Der Begriff Kundenbindung beinhaltet sehr viel mehr, als dass was innerhalb der quantitativen Möglichkeiten dieser Arbeit hat erarbeitet werden können. Es ist ein derartig weites Feld, dass in dieser Arbeit nur ein ausgewählter Teil der Instrumente behandelt werden konnte. Kundenbindung ist ein spannendes und sehr interessantes Gebiet, dem mit Sicherheit in Zukunft noch stärkere Aufmerksamkeit zuteil werden wird. Das Ende der Entwicklung von neuen, immer individuelleren Kundenbindungsinstrumenten ist nicht absehbar, soll es auch gar nicht, denn mit den Ansprüchen, Erwartungen und Gewohnheiten der Konsumenten werden sich die Instrumente zur Erhöhung der Kundenbindung immer anpassen. Eines ist jedoch schon gewiss, die Ansprache des Kunden, der Kontakt, der Dialog muss und wird individueller gestaltet werden müssen. Der Kunde muss das Gefühl vermittelt bekommen, er und nur er wird jetzt hier mit diesem Brief, Email, dem Telefonat persönlich und kundengerecht angesprochen und der Anbieter macht sich scheinbar sichtlich Mühe, den Kunden zu gewinnen, zu halten und nicht zu verlieren. Die Anforderungen an die Mitarbeiter werden auch in Zukunft weiter steigen, hin zum unternehmerisch denkenden Mitarbeiter, der unbürokratisch, fachlich und sozial kompetent zum Beispiel die geäußerten Bedürfnisse, Beschwerden der Kunden verantwortungsvoll und im Sinne des Kunden schnell umsetzt. Es bleibt abzuwarten, welche Kundenbindungsinstrumente in Zukunft an Bedeutung gewinnen und welche aufgrund sich ändernder Ansprüche der Kunden an Bedeutung verlieren werden und gar gänzlich verschwinden. Inhaltsverzeichnis:Inhaltsverzeichnis: Eidesstattliche Erklärung3 1.Vorwort4 2.Kundenbindung5 2.1Definitionen und Abgrenzung5 2.2Historische Entwicklung der Kundenbindung7 2.3Nutzen von Kundenbindung8 2.4Gesichtspunkte der zielgruppenspezifischen Kundenbindung11 3.Zusammenhang von Kundenzufriedenheit und Kundenbindung14 3.1Kenntnisstand der Kundenzufriedenheitsforschung14 3.2Auswirkungen von Kunden(un)zufriedenheit16 3.3Verhaltenstheoretische Grundlagen19 3.3.1Theorie der kognitiven Dissonanz19 3.3.2Lerntheorie20 3.3.3Die Risikotheorie20 4.Strategien der Kundenbindung21 4.1Grundgedanke der Kundenbindungsstrategien21 4.1.1Kundenbeziehungslebenszyklus23 4.1.2Verbundenheitsstrategie24 4.1.3Gebundenheitsstrategie25 4.1.4Offensivstrategien25 4.1.5Defensivstrategien26 5.Instrumente der [...]
Kundenbindung
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Author :
language : de
Publisher:
Release Date : 2002
Kundenbindung written by and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2002 with categories.
The End Of Advertising As We Know It
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Author : Sergio Zyman
language : en
Publisher: John Wiley & Sons
Release Date : 2002
The End Of Advertising As We Know It written by Sergio Zyman and has been published by John Wiley & Sons this book supported file pdf, txt, epub, kindle and other format this book has been release on 2002 with Business & Economics categories.
The author looks at TV spots, branding, packaging, celebrity spokespeople, sponsorships, publicity and customer service.
Business Development
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Author : Andreas Kohne
language : en
Publisher: Springer
Release Date : 2019-02-04
Business Development written by Andreas Kohne and has been published by Springer this book supported file pdf, txt, epub, kindle and other format this book has been release on 2019-02-04 with Computers categories.
The book provides a compact overview of the increasingly important topic of Business Development (BD). The author not only describes the role of the Business Development Manager and its tasks, but also shows how Business Development can be integrated organizationally into a company. In addition, a prototypical Business Development Process is presented in concrete terms and explained using a case study. The book shows why enterprises fail, deals with new creative techniques such as Hackthons and dedicates itself more comprehensively than so far to the topic of communication in the course of changes.The book helps all, which want to introduce and/or optimize Business Development in the enterprise as responsible ones or work in the future in this range.
The Process Of Business Model Innovation
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Author : Georg Stampfl
language : en
Publisher: Springer
Release Date : 2015-12-03
The Process Of Business Model Innovation written by Georg Stampfl and has been published by Springer this book supported file pdf, txt, epub, kindle and other format this book has been release on 2015-12-03 with Business & Economics categories.
Georg Stampfl explores in detail the nature of business model innovation processes in established companies from the organizational and the individual perspective. He outlines when and why the process of business model innovation is started, how the process of business model innovation unfolds and what contributes to or inhibits success. Moreover, the author investigates how individuals discover new business models and how innovation teams collaborate in business model innovation projects. Based on these insights the author provides helpful guidelines on how companies can tackle the business model innovation challenge.
Sustainable Business Development
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Author : David L. Rainey
language : en
Publisher: Cambridge University Press
Release Date : 2010-05-20
Sustainable Business Development written by David L. Rainey and has been published by Cambridge University Press this book supported file pdf, txt, epub, kindle and other format this book has been release on 2010-05-20 with Business & Economics categories.
In a turbulent business environment, leaders must begin to think more broadly about what a corporation is and how it can create a richer future. With the globalisation of the world's economies, the intensification of competition, and quantum leaps in technological development, the insular and static strategic thinking of many global corporations has become inadequate for understanding the business environment and determining strategic direction. This 2006 book provides comprehensive and practical analysis of what sustainable business development (SBD) is and how companies can use it to make a significant difference. Case studies of companies in the US, Europe, the Pacific Rim and South America demonstrate that achieving innovation and integration depends on a comprehensive understanding of all of the forces which drive change and responding to them with fresh ways of strategic thinking. It is compulsory reading for MBA students and executives as well as professional readers.
Managing The Multinationals
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Author : Anne-Wil Harzing
language : en
Publisher: Edward Elgar Publishing
Release Date : 1999
Managing The Multinationals written by Anne-Wil Harzing and has been published by Edward Elgar Publishing this book supported file pdf, txt, epub, kindle and other format this book has been release on 1999 with Comparative management categories.
Harzing (international management, U. of Bradford, UK) uses data from over 100 multinationals, headquartered in nine different countries, to examine the ways multinational corporations operate in the age of globalization. The book covers such topics as the structure and strategy of multinationals, the role of expatriates in controlling subsidiaries, the international transfer of managers, and international human resource management. Annotation copyrighted by Book News, Inc., Portland, OR
Sustainable Entrepreneurship
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Author : Christina Weidinger
language : en
Publisher: Springer Science & Business Media
Release Date : 2013-08-13
Sustainable Entrepreneurship written by Christina Weidinger and has been published by Springer Science & Business Media this book supported file pdf, txt, epub, kindle and other format this book has been release on 2013-08-13 with Business & Economics categories.
Sustainable Entrepreneurship stands for a business driven concept of sustainability which focusses on increasing both social as well as business value - so called Shared Value. This book shows why and how this unique concept has the potential to become the most recognised strategic management approach in our times. It aims to point out the opportunities that arise from putting sustainable entrepreneurship into practice. At the same time, this book is a wake-up call for all those companies and decision makers who underestimated Sustainable Entrepreneurship before or who are simply not aware of its greater dimension. Well structured chapters from different academic and business perspectives clearly outline how Sustainable Entrepreneurship contributes to solving the world's most challenging problems, such as Climate Change, Finance Crisis and Political Uncertainty, as well as to ensuring business success. The book provides a framework of orientation where the journey might go: What can a successful concept of SE look like? What are the key drivers for its realisation? What is the role of business in shaping the future of our society? The book also presents best practices and provides unique learnings as well as business insights from the international Sustainable Entrepreneurship Award (www.se-award.org). The Sustainable Entrepreneurship Award (short SEA) is an award for companies today who are thinking about tomorrow by making sustainable business practices an integral part of their corporate culture. Companies that receive the SEA are being recognised for the vision they have shown in combining economic and sustainable responsibility.
Elementary Probability Theory
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Author : Kai Lai Chung
language : en
Publisher: Springer Science & Business Media
Release Date : 2012-11-12
Elementary Probability Theory written by Kai Lai Chung and has been published by Springer Science & Business Media this book supported file pdf, txt, epub, kindle and other format this book has been release on 2012-11-12 with Mathematics categories.
This book provides an introduction to probability theory and its applications. The emphasis is on essential probabilistic reasoning, which is illustrated with a large number of samples. The fourth edition adds material related to mathematical finance as well as expansions on stable laws and martingales. From the reviews: "Almost thirty years after its first edition, this charming book continues to be an excellent text for teaching and for self study." -- STATISTICAL PAPERS
The Value Profit Chain
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Author : James L. Heskett
language : en
Publisher: Simon and Schuster
Release Date : 2010-05-11
The Value Profit Chain written by James L. Heskett and has been published by Simon and Schuster this book supported file pdf, txt, epub, kindle and other format this book has been release on 2010-05-11 with Business & Economics categories.
James Heskett, Earl Sasser, and Leonard Schlesinger reveal powerful new evidence that paying close attention to the employee-customer relationship will enable any organization to be a low-cost provider and achieve superior results -- proving that you can have it all, a goal thought inadvisable just a few short years ago. At the heart of this bold assertion is the authors' indisputable conclusion supported by thirty-one years of groundbreaking research: today's employee satisfaction, loyalty, and commitment strongly influences tomorrow's customer satisfaction, loyalty, and commitment and ultimately the organization's profit and growth -- a quantifiable set of associations the authors call the value profit chain. In what may be the most far-reaching study ever undertaken of the strategic importance of the employee-customer relationship, Heskett, Sasser, and Schlesinger offer profound new insights into the life-long value of both employees and customers and the increasingly important concept of employee-relationship management. Readers will discover how organizations as diverse as aluminum maker Alcoa, travel agency Rosenbluth International, and the Willow Creek Community Church treat employees like customers (in the case of Willow Creek, volunteers as well). Conversely, the authors show how advertising agency Merkley Newman Harty and financial services provider ING Direct treat customers like employees, pursuing the ones they want most. At the Vanguard Group, Cisco Systems, and Southwest Airlines, both practices are common. The authors explain how these organizations and many others -- whether large or small, public or private, or not-for-profit -- achieve profitability and growth or the equivalent by leveraging results and process quality to deliver differentiated products and services at the lowest cost. Timely, essential, and important reading, The Value Profit Chain should be readily accessible on the desk of every forward-thinking manager.