Succeeding As A Frontline Manager In Today S Organizations
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Succeeding As A Frontline Manager In Today S Organizations
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Author : Ronald R. Sims
language : en
Publisher: IAP
Release Date : 2021-01-01
Succeeding As A Frontline Manager In Today S Organizations written by Ronald R. Sims and has been published by IAP this book supported file pdf, txt, epub, kindle and other format this book has been release on 2021-01-01 with Business & Economics categories.
Succeeding as a Frontline Manager in Today’s Organizations, highlights the fact that as the world of work continues to change in response to a variety of trends, issues and opportunities, manages on the frontline will still be expected to see that their organizations operate both effectively and efficiently to not only survive but to thrive. To do this, frontline managers (FLMs) must continue to learn and develop their skills to get the organization’s work done through its people. This book examines both the traditional and contemporary skills todays frontline managers must have at a minimum and those they must successfully learn to implement to fulfill their critical roles and responsibilities. The book argues that FLMs will continue to play a critical role in helping their organizations pursue and achieve their strategic, tactical and operational goas efficiently and effectively. By focusing on the skills a good FLM needs, this book offers specificity on what the FLM and their organizations must do to increase the potential for the success of FLMs in having a positive influence on the organization overall by focusing both on results and the well-being of employees. The book examines not only looks at the essentials of effective management but discusses the importance of how one becomes and makes a smooth transition to the role of a FLM. In addition, the book examines the essential elements of management—planning, organizing, controlling, and leading—while also offering an in-depth look at the important role FLMs can and should play as it relates to ethics, building and leading effective teams, and safety and health. Each chapter offers insights into what FLMs can do to be effective in their work, particularly for those FLMs who want to continue to develop themselves as they play the different roles and exercise different skills in doing their jobs. In the end, this book is written for, those who are interested in increasing their understanding of the FLMs role, responsibilities and skills needed to be effective while also getting those who work for them to accomplish their work effectively, efficiently and productively on their own or as a member of a group or team.
The Ethically Responsible Organization
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Author : Ronald R. Sims
language : en
Publisher: IAP
Release Date : 2023-01-01
The Ethically Responsible Organization written by Ronald R. Sims and has been published by IAP this book supported file pdf, txt, epub, kindle and other format this book has been release on 2023-01-01 with Business & Economics categories.
Today’s businesses have an obligation to conduct themselves in an ethical and responsible manner at all times. Fortunately, many businesses have historically embraced the idea that they can operate in an ethically & responsible manner. However, there are way too many companies that are willing to cut corners and do whatever it takes to make a profit, thus contributing to the vortex of mistrust, distrust, misinformation, disinformation and less than full disclosures as a result of their unethical misconduct. This book takes the position that ‘enough is enough’ and argues that all businesses can and must be ethically responsible no matter its size or whether it operates locally or globally. The book describes the features of an ethically responsible (e.g., ethical and socially responsible) organization that is committed to always “doing the right things” which means they are committed to building, institutionalizing and sustaining an ethically oriented organizational culture. Ethical responsibility means maintaining —even improving— your bottom line, while setting a high bar for high ethical standards AND making a positive contribution to society. The book argues that organizations must be attentive to ensuring that the culture has as its core accountability, responsibility, and learning which means it invests in developing and expecting all of its employees to be fully engaged in making ethical decisions and being ethical leaders. The book also discusses what it means to be an ethically responsible global business, leader, middle manager, and lower level employee. The Ethically Responsible Organization provides a detailed look at the importance of organizations doing preventive work to avoid ethical falls or scandals and takes the position that if such a fall or scandal occurs then the company should seize the moment and learn from the experience by becoming a learning organization. The book also takes the position that an ethically responsible organization is already a learning organization where continuous inquiry, diagnosis, reflection, learning and self-correction is the keystone of the way it operates. Finally, the book offers some ideas on how organizations can reinforce and sustain themselves as ethically responsible businesses today and in the future by taking a strategic approach to ethics that includes constant and consistent ethics training and education for all its employees and partners. In the end, the purpose of the book is to continue to increase our understanding of why organizations stray from “doing the right things” and how a focus on being ethically responsible can position companies to avoid or quickly respond to any potential ethical misconduct or find themselves in the list of the years’ top ethical scandals. This book is written for all those who also take the stance that ‘enough is enough’ when it comes to the headlines of another failure because the organization’s leaders would not commit to being ethically responsible and find themselves in the throes of an ethical scandal and unable to recover from it – and like “Humpty Dumpty, all the kings horses and all the kings men the company can’t recover from what was a preventable ethical fall.”
Human Resource Talent Development
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Author : Ronald R. Sims
language : en
Publisher: IAP
Release Date : 2023-01-01
Human Resource Talent Development written by Ronald R. Sims and has been published by IAP this book supported file pdf, txt, epub, kindle and other format this book has been release on 2023-01-01 with Business & Economics categories.
The rapidly transforming environment that we live in has made human resource development (HRD) all the more necessary for the success of today’s organizations. HRD initiatives help their organizations by developing employees who assist their organizations in not only surviving, but thriving in our increasingly global world. Today’s best practice or benchmarked organizations and their HRD professionals continue to recognize the importance of employee learning, knowledge, skills and motivation to organizational success. This recognition increasingly opens many doors as organizational leaders accept the fact that HRD initiatives can be used to ensure that organization members have what it takes to successfully meet the demands that confront them and their organizations. This book takes the position that HRD can demonstrate how their initiatives help to develop a superior workforce so that the organization and its individual employees can accomplish their strategic and operational goals in service to their clients or customers. This book is written with the belief that HRD professionals have many opportunities to learn, change and find ways both in and outside of the workplace to contribute to the development of learning organizations as we move further into the 21st century. A major point of this book is that HRD will continue to become more and more important to organizational success when one considers the increased responsibilities HRD professionals have taken on during and post- the COVID pandemic. The primary audience for this book is practicing HRM and HRD professionals, and other organizational leaders. The book provides proven ideas important to demonstrating the value of HRD. From a practical viewpoint, it is based on actual experience, a strong research base, and accepted practices presented in an easy to read form. A second target audience is students of HRD and HRM who are preparing for careers in this important field. This book will help them develop a solid foundation to the study of HRD practices or initiatives that are key to HRD success regardless of the type of organization. A third target audience is managers or leaders at all levels of an organization who are expected to take on a number of HRD responsibilities (e.g., as trainers, coaches, mentors, change agents, and so on) while regularly partnering with HRD professionals. It offers these individuals a firsthand look at what they should expect of their HRD functions or areas and how they can effectively work with HRD professionals in their organizations to achieve the organizations strategic goals by getting the most out of its human people.
The Customer Success Professional S Handbook
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Author : Ashvin Vaidyanathan
language : en
Publisher: John Wiley & Sons
Release Date : 2020-01-14
The Customer Success Professional S Handbook written by Ashvin Vaidyanathan and has been published by John Wiley & Sons this book supported file pdf, txt, epub, kindle and other format this book has been release on 2020-01-14 with Business & Economics categories.
The definitive “Customer Success Manager How-To-Guide” for the CSM profession from Gainsight, who brought you the market-leading Customer Success The Customer Success Manager has become a critical asset to organizations across the business landscape. As the subscription model has spread from the cloud and SaaS to more sectors of the economy, that pivotal role will only grow in importance. That’s because if you want to compete and thrive in this new environment, you need to put the customer at the center of your strategy. You need to recognize you’re no longer selling just a product. You’re selling an outcome. Customer Success Managers (CSM) are committed to capturing and delivering those outcomes by listening to their customers, understanding their needs, and adapting products and services to drive success. Although several existing resources address the customer success imperative, there is no authoritative instruction manual for the CSM profession—until now. The Customer Success Professional’s Handbook is the definitive reference book for CSMs and similar roles in the field. This practical, first-of-its-kind manual fills a significant gap in professional customer success literature, providing the knowledge every CSM needs to succeed—from the practitioner level all the way to senior leadership. The authors—acknowledged experts in building, training, and managing Customer Success teams—offer real-world guidance and practical advice for aspiring and experienced CSMs alike. The handbook is written by practioners for practioners. An indispensable resource for front-line Customer Success Managers, this much-needed book: Demonstrates how to build, implement, and manage a Customer Success team Helps new CSMs develop their skills and proficiency to be more employable and grow in their careers Provides clear guidance for managers on how to hire a stellar CSM Presents practical tactics needed to drive revenue growth during renewal, expansion, and customer advocacy opportunities Explains proven methods and strategies for mentoring CSMs throughout their careers Offers valuable insights from Gainsight, the Customer Success Company, and the broader customer success community with more than a dozen of the industry’s most respected leaders contributing their perspectives Currently, with over 70,000 open positions, Customer Success Manager in one of the fastest-growing jobs in the world. The Customer Success Professional’s Handbook: How to Thrive in One of the World's Fastest Growing Careers—While Driving Growth For Your Company will prove to be your go-to manual throughout every stage of your CSM career.
Scaling For Success
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Author : T. Brad Harris
language : en
Publisher: Columbia University Press
Release Date : 2021-07-06
Scaling For Success written by T. Brad Harris and has been published by Columbia University Press this book supported file pdf, txt, epub, kindle and other format this book has been release on 2021-07-06 with Business & Economics categories.
Managing a high-growth organization requires both strategy and adaptability. Unfortunately, start-up founders and executives seeking to scale up to the next level find all too frequently that growth turns into chaos. Rather than laying the groundwork for the future, organizations get stuck by covering up complex problems with unsustainable band-aids and duct-tape fixes, implementing anecdote-based solutions from the latest tech-industry unicorns or leadership books, and relying on too much on-the-fly learning from inexperienced managers. This book is the definitive guide for leaders of high-growth organizations seeking to understand and execute the people-management principles that are essential to continued success. Combining a wealth of practical experience, well-grounded academic research, and easy-to-apply frameworks, Andrew Bartlow and T. Brad Harris offer a practical toolkit that founders, functional leaders, and managers of people can use to rethink their practices to meet their organizations’ needs. They help readers identify the core people-management programs and practices that are best for an organization at its current stage and size while also supporting a foundation for continued development and the capacity to adapt to inevitable surprises. Practical, actionable, and supplemented with numerous diagnostic tools and illustrative examples, Scaling for Success is a must-have playbook for organizational leaders pursuing smart and sustainable growth.
Predictable Success
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Author : Les McKeown
language : en
Publisher: Greenleaf Book Group
Release Date : 2010
Predictable Success written by Les McKeown and has been published by Greenleaf Book Group this book supported file pdf, txt, epub, kindle and other format this book has been release on 2010 with Business & Economics categories.
Presents advice on ways to inspire confidence in management and achieve lasting success in an organization.
The Win Win Workplace
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Author : Angela Jackson
language : en
Publisher: Berrett-Koehler Publishers
Release Date : 2025-03-11
The Win Win Workplace written by Angela Jackson and has been published by Berrett-Koehler Publishers this book supported file pdf, txt, epub, kindle and other format this book has been release on 2025-03-11 with Business & Economics categories.
An instant New York Times bestseller! Do you want the key to driving equity and skyrocketing profits? It's simple: hand over control to your workers. Discover 9 strategies to create better, healthier workplaces, grounded in evidence-based research. This revolutionary guide aims to revolutionize the workplace for justice, equity, and profitability by handing the reins over to the real drivers of success: the workers. Based on research from over 1,200 companies, including WalMart, Google, and JPMorgan Chase, this book follows real-world cases from companies where employees evolved from silent contributors to masterminds steering corporate strategies. These cases are the vanguard of a vibrant era in which workers will be the architects of their destinies, shaping not just their own careers but the entire trajectories of their organizations. Her work has quantified the financial impact investing in people can have on an organization- the first reliable calculation in the literature of talent retention. From this research, 9 key strategies emerged: •Centering employee voices •Mutualistic working relationships •Intersectional inclusion strategies •Reimaging employee benefits •Frontline leader driven strategies •Hire STARS •Develop deep talent benches •Human capital reporting as a competitive strategy •Distributed leadership This book goes deeper to show how these strategies are working in the real-world today. When workers have stakes, everyone scores: businesses surge, and teams ride a high they've never felt before. This is a win-win proposition: both management and labor win when you put people first.
Leadership
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Author : Robert N. Lussier
language : en
Publisher: SAGE Publications
Release Date : 2022-02-15
Leadership written by Robert N. Lussier and has been published by SAGE Publications this book supported file pdf, txt, epub, kindle and other format this book has been release on 2022-02-15 with Business & Economics categories.
Leadership: Theory, Application, and Skill Development offers an applied introduction to leadership theories and concepts. Bestselling authors Robert N. Lussier and Christopher F. Achua use current, real-world examples and step-by-step behavioral models to help prepare readers for a wide range of leadership situations and challenges. The Seventh Edition equips students with the leadership skills they need to thrive in today′s business world with 23 new cases profiling a diverse group of leaders as well as new coverage of crisis leadership, servant leadership, social impact, and high-performing organizations. This title is accompanied by a complete teaching and learning package.
The Asq Certified Manager Of Quality Organizational Excellence Handbook
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Author : Sandra L Furterer
language : en
Publisher: Quality Press
Release Date : 2021-01-25
The Asq Certified Manager Of Quality Organizational Excellence Handbook written by Sandra L Furterer and has been published by Quality Press this book supported file pdf, txt, epub, kindle and other format this book has been release on 2021-01-25 with Business & Economics categories.
This handbook is a comprehensive reference designed to help professionals address organizational issues from the application of the basic principles of management to the development of strategies needed to deal with today’s technological and societal concerns. The fifth edition of the ASQ Certified Manager of Quality/Organizational Excellence Handbook (CMQ/OE) has undergone some significant content changes in order to provide more clarity regarding the items in the body of knowledge (BoK). Examples have been updated to reflect more current perspectives, and new topics introduced in the most recent BoK are included as well. This handbook addresses: • Historical perspectives relating to the continued improvement of specific aspects of quality management • Key principles, concepts, and terminology • Benefits associated with the application of key concepts and quality management principles • Best practices describing recognized approaches for good quality management • Barriers to success, common problems you may encounter, and reasons why some quality initiatives fail • Guidance for preparation to take the CMQ/OE examination A well-organized reference, this handbook will certainly help individuals prepare for the ASQ CMQ/OE exam. It also serves as a practical, day-to-day guide for any professional facing various quality management challenges.
Organizational Behaviour A Modern Approach
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Author : Kumar Arun & Meenakshi N.
language : en
Publisher: Vikas Publishing House
Release Date : 2009-11-01
Organizational Behaviour A Modern Approach written by Kumar Arun & Meenakshi N. and has been published by Vikas Publishing House this book supported file pdf, txt, epub, kindle and other format this book has been release on 2009-11-01 with Business & Economics categories.
Organizational Behaviour As A Management Discipline Is A Fascinating Subject And Is Becoming Increasingly Important As People With Diverse Backgrounds And Cultural Values Have To Work Together Effectively And Efficiently. This Book Addresses All The Issues That Come In To Play In An Organization In Today S Global Economy. It Has A Novel Orientation And Its Primary Aim Is To Let Practitioners And Students Know The Latest And Best Trends In Organizational Behaviour. This Book Prescribes Methods To Manage Employees And Suggests That The Management Takes Responsibility For Everything That Might Adversely Affect An Employee S Capacity To Work Creatively And Intelligently, Irrespective Of The Place Inside The Organization Or Outside It. The Focus Of The Book Is On Holistic Development Of The Individual. Peeping Into The Human Mind, It Shows How Organizations Can Tap The Passions And Fears Of Their Employees To Make Them More Creative And Productive. The Book Prescribes A Democratic And Inclusive Management Stye. A Special Feature Of This Book Is That There Is An Innovative Integration Of Chapter Objectives And Summaries Leading To Analysis Through Caselets. Every Point In The Objectives Has Corresponding Text And Is Supplemented By A Case. Going Through This Book Will Be A Personally Fulfilling Experience And Maybe It Succeeds To Make The Readers Better Human Beings, Better Teachers, Better Friends And May Be Even Better Managers.