Take G R E A T C A R E The Ultimate Guide To Great Customer Service
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Take G R E A T C A R E The Ultimate Guide To Great Customer Service
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Author : Gerard Assey
language : en
Publisher: Gerard Assey
Release Date : 2023-04-13
Take G R E A T C A R E The Ultimate Guide To Great Customer Service written by Gerard Assey and has been published by Gerard Assey this book supported file pdf, txt, epub, kindle and other format this book has been release on 2023-04-13 with Business & Economics categories.
No business today can afford to ignore two very important people -2C’s: Your Customer and Your Competitor! The person in front of you is your Customer, and if this person is not treated well, then the person behind you (Your Competitor!) is waiting to grab him as he drops from your list! Therefore knowing how to win and retain customers is the single most important business skill that anyone can learn. The business world makes way for the person who brings in the business and the money…and that’s the person who wins and keeps customers. In today’s service-oriented economy, excellent service is more than a competitive weapon-it’s a survival skill but distressingly only a few organizations are really delighting their customers. Rest assured that if you don’t provide this excellent service, someone else would! “TAKE G.R.E.A.T C.A.R.E!- The Ultimate Guide to Great Customer Service” will help you do just that! It will help create a memorable experience for every customer, by exceeding expectations and going beyond satisfying their needs- making it easy to do business…thereby making everybody win! The Customer, your Company and the Employees! KEY Contents in the Book 1. The Importance and Benefits of Providing Great Customer Service 2. How Customers are lost! 3. How valuable are Customers and what do they really want 4. YOU are the KEY! Attributes of a Customer Service Professional 5. Conducting and Presenting Yourself as a Customer Service Professional! 6. Steps to a Professional Customer Service Call 7. Professional Telephone Skills 8. Handling Complaints and Irate Customers 9. Steps to Improving your Service-Setting Standards 10. Learning to Manage Stress for continued Success 11. A Final Word! 12. About the Author
The Ultimate Guide To Rulerwork Quilting
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Author : Amanda Murphy
language : en
Publisher: C&T Publishing Inc
Release Date : 2020-04-25
The Ultimate Guide To Rulerwork Quilting written by Amanda Murphy and has been published by C&T Publishing Inc this book supported file pdf, txt, epub, kindle and other format this book has been release on 2020-04-25 with Crafts & Hobbies categories.
Discover how to use quilting rulers to their fullest and achieve the quilting you want every time. Straight lines, curves . . . there are rulers for every kind of quilting! Amanda Murphy shares an in-depth guide to everything you need to know about rulerwork quilting on both domestic and longarm machines. With recommendations for choosing templates and feet, this technical guide is great on its own, but also makes the perfect sidekick to Murphy’s popular Rulerwork Quilting Idea Book. Plan your quilting to perfection and learn to combine rulerwork with free-motion quilting. Watch your quilting aesthetic begin to evolve; helpful photos show you how to execute quilting designs with basic straight-line and circle rulers, as well as specialty shapes like waves, clamshells, and feathers! Become a rulerwork expert! Achieve the quilting you want every time Work on your longarm or domestic sewing machine, with troubleshooting and ergonomic tips for each Buy the right rulers and feet, plan the quilting, and execute rulerwork with finesse
The Ultimate Glue Guide
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Author : Annye Driscoll
language : en
Publisher: C&T Publishing Inc
Release Date : 2024-02-25
The Ultimate Glue Guide written by Annye Driscoll and has been published by C&T Publishing Inc this book supported file pdf, txt, epub, kindle and other format this book has been release on 2024-02-25 with Crafts & Hobbies categories.
A practical reference guide to keep essential glue information handy. Get your hands on this ultimate guide that will get you through all the essentials of gluing, no matter which material you are working with. From metals, plastics, painted surfaces, and all sorts of fabrics, the materials used in our homes and in cosplay are wide-ranging, and new materials appear on the market frequently. Award-winning foam smith, sewist, and propmaker Annye Driscoll (Maker Fishmeal) help you sort through all the clutter and choose the right glue for your next cosplay or costume project. For ease of travel, Annye offers a pocket-sized guide with information on glues for various cosplay applications. A pocket-sized guide to what glue to use for successful gluing, even when adhering to two or more different materials. Learn alternative uses for glues such as primers, sealers, adding texture, and gap filling, and find out which glues can be used for non-traditional applications. Easy-to-use tables allow you to find the right product quickly, and the in-depth information later in the book helps ensure your pieces stay together.
Mastering Professional Help Desk Skills A Comprehensive Guide For Customer Service Excellence
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Author : Gerard Assey
language : en
Publisher: Gerard Assey
Release Date : 2024-03-11
Mastering Professional Help Desk Skills A Comprehensive Guide For Customer Service Excellence written by Gerard Assey and has been published by Gerard Assey this book supported file pdf, txt, epub, kindle and other format this book has been release on 2024-03-11 with Business & Economics categories.
‘Mastering Professional Help Desk Skills: A Comprehensive Guide for Customer Service Excellence.’ is a comprehensive book designed to empower help desk professionals, customer service representatives, and CS Engineers with the essential skills needed for success in personal, telephone, and internet interactions. From the significance of first impressions to the intricacies of complaint handling, the book explores the art of customer service. It emphasizes the human element, going beyond technicalities to cultivate a customer-centric mindset. Readers will discover practical insights, real-world examples, and actionable strategies to enhance their communication, problem-solving, and stress management abilities. Through a structured approach, the book provides tools, action plans, and a commitment to continuous improvement, fostering a culture of excellence. This guide is a roadmap for individuals seeking to not only meet but exceed customer expectations, ultimately contributing to the success of their teams and organizations. The Book covers: Preface Crafting Lasting Impressions in Customer Service The Importance of Customer Service Key Benefits of Providing Excellent Customer Service The Roles, Responsibilities & Functions of a HELP DESK Professional KEY Attributes, Traits and Qualities of Help Desk Professionals Telephone Techniques and Skills Pre-Call Planning and Preparation During the Call: Steps to a Professional Service Call Effective Questioning and Listening Skills Open-ended Questions to get to the Root of Issues in Various Categories of Industries Steps to be a Good Listener Handling Complaints and Angry Customers Resolving Complaints Effectively Empowering Frontline Staff to Resolve Issues Personal (Face to Face) Interaction Ensuring Proper Grooming and Presenting a Professional Image Customer Care Skills Internet Interaction (Email) Professional DO’s & DON’T’s of Emailing Continuous Improvement and Teamwork Coping with Stress in the Service Industry Teamwork in Customer Service Understanding Customer Behavior A Personality Assessment for Customer Service Staff Identifying Different Customer Types Managing Difficult People and Sensitive Situations Understanding Users and Categorizing Them Typical Incident Management Process Implementing a Successful Help Desk Skills Initiative: Action Plan Empowering Help Desk Professionals for Excellence in Customer Service Conclusion: Elevating Your Helpdesk Journey About the Author
Leadership Ultimate Guide To Beeing A Successful And Charismatic Leader Learn Team Building And Employee Management Skills At Workplace
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Author : Shawn Verner
language : en
Publisher: Shawn Verner
Release Date : 2022-06-23
Leadership Ultimate Guide To Beeing A Successful And Charismatic Leader Learn Team Building And Employee Management Skills At Workplace written by Shawn Verner and has been published by Shawn Verner this book supported file pdf, txt, epub, kindle and other format this book has been release on 2022-06-23 with Self-Help categories.
This book contains proven steps and strategies on how to awaken, utilize, and maximize the natural leadership potential that you possess. Leadership opportunities are not just confined in the workplace. Each day, in common life situations, a couple of leadership opportunities actually present themselves to you. To be a leader is to be responsible for your domain, whether that is the office, your team, your business, your field of study, your home, or your neighborhood. Contrary to what most people believe, leadership doesn’t come from a position, a title, or even a crown. It is not who you are that makes you a leader. It’s what you do, and more importantly, it’s how you do it. Each time you make a decision about your life, you practice leadership. You actually become a leader each time you influence someone towards a certain path. In this book you’ll discover: The one essential every team needs and can’t exist without Why you should absolutely be throwing more work parties The top 8 things that derail strong teams and how you can avoid them Why a great leader should be “non-existent” Groundbreaking data around the rise in emotional intelligence and how you can train your own EQ The secret weapon to establish trust in a team Scientific insight into how team diversity will increase productivity The most important qualities of a leader and how you can train them in just minutes a day … and so much more. Effective coaching is the art, science and practice of personal and professional development, of changing lives completely and also of helping people to deal with problems, fears, transition and change. Coaching came as a fundamental solution for improving people's effectiveness and performance, and helping them achieve their full potential. This book provides useful techniques and methods of developing people's skills and abilities and of boosting performance. Get the book today!!
Ultimate Guide To Sewing Machine Feet
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Author : Shelley Scott-Tobisch
language : en
Publisher: C&T Publishing Inc
Release Date : 2025-01-25
Ultimate Guide To Sewing Machine Feet written by Shelley Scott-Tobisch and has been published by C&T Publishing Inc this book supported file pdf, txt, epub, kindle and other format this book has been release on 2025-01-25 with Crafts & Hobbies categories.
Become an expert in using your sewing machine feet for various applications! Based on the popular class offered by Shelley Scott-Tobisch and Bernie Tobisch, the dynamic duo returns to teach you how to correctly select the right sewing foot for the job, use it for various applications, and troubleshoot common pitfalls. Whether you are a beginner or a seasoned crafter, this comprehensive guide offers everything you need to know to do more than you ever imagined with feet you probably already own!
Cosplayer S Ultimate Guide To Eva Foam
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Author : Beverly Downen
language : en
Publisher: C&T Publishing Inc
Release Date : 2022-11-25
Cosplayer S Ultimate Guide To Eva Foam written by Beverly Downen and has been published by C&T Publishing Inc this book supported file pdf, txt, epub, kindle and other format this book has been release on 2022-11-25 with Crafts & Hobbies categories.
Unlock the unlimited possibilities of EVA foam! Turn your wildest costume dreams into reality! Whether you are a master-level cosplayer or brand-new to making costumes and props, this is the ultimate reference guide to using different kinds of EVA foam and other up-to-date materials and to make epic costumes, props, accessories, and other projects out of this world! If you want to create your own high quality props, EVA foam is the way to go — it is a rubber-like thermoplastic that is both easy to work with, durable, and lightweight. You can build an entire costume with EVA foam — shields, armor, helmet, weapons — without getting weighed down. Knowledge at your fingertips! This comprehensive guidebook - take it with you to shop for materials, write notes and bookmark your favorite chapters, and use it right at your workstation Expand your cosplay skills with the latest industry techniques and materials, step-by-step tutorials, and 4 projects to get you started Create patterns for perfectly fitting costumes and accessories every time and use the patterns included to guide the way
Planet Friendly Choices A Comprehensive Guide To Sustainable Living
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Author : Pasquale De Marco
language : en
Publisher: Pasquale De Marco
Release Date : 2025-07-14
Planet Friendly Choices A Comprehensive Guide To Sustainable Living written by Pasquale De Marco and has been published by Pasquale De Marco this book supported file pdf, txt, epub, kindle and other format this book has been release on 2025-07-14 with Social Science categories.
In a world facing unprecedented environmental challenges, "Planet-Friendly Choices" emerges as a beacon of hope, guiding readers towards a sustainable and fulfilling lifestyle. This comprehensive guide empowers individuals to make informed choices that align with the well-being of the planet, fostering a harmonious relationship between humanity and the natural world. Delving into the intricate web of environmental issues, the book unveils the profound impact of our actions on the planet. It offers practical and actionable steps to reduce carbon footprint, embrace sustainable food practices, and adopt eco-friendly fashion and beauty routines. Moreover, it explores the concept of sustainable homes, highlighting energy-efficient appliances, responsible building materials, and water conservation techniques. Recognizing the transformative power of collective action, the book emphasizes the role of communities in driving sustainable change. It advocates for local initiatives, partnerships, and educational programs that foster a culture of sustainability. It also explores the role of advocacy and education in raising awareness, promoting policy changes, and empowering consumers to make informed choices. Navigating the complexities of greenwashing and misinformation is also addressed, providing readers with the skills to critically evaluate sustainability claims and support organizations that promote transparency and accountability. The book concludes with an inspiring vision of a sustainable future, emphasizing the role of technology, innovation, and collaboration in creating a world where environmental stewardship and human well-being coexist harmoniously. With its engaging narrative and accessible approach, "Planet-Friendly Choices" is an indispensable resource for anyone seeking to live a more sustainable and responsible life. It is a call to action, urging readers to become agents of change and contribute to a future where the planet and its inhabitants thrive together. If you like this book, write a review!
The Ultimate Guide To Transfer Artist Paper
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Author : Lesley Riley
language : en
Publisher: C&T Publishing Inc
Release Date : 2021-04-25
The Ultimate Guide To Transfer Artist Paper written by Lesley Riley and has been published by C&T Publishing Inc this book supported file pdf, txt, epub, kindle and other format this book has been release on 2021-04-25 with Crafts & Hobbies categories.
TAP into your creativity! Get inspired with the ultimate guide to Lesley Riley’s best-selling TAP Transfer Artist Paper! Create innovative projects by transferring photos and art onto your surface of choice. Learn the artful process of transferring onto fabric, paper, canvas, wood, metal, mica, glass, Lutradur, kraft•tex, cork, leather, encaustic, and polymer clay—as well as how to paint, draw, color, and layer on TAP. There’s no end to the mixed-media crafts you can create! TAP is a premium-quality paper that makes for excellent gifts, mementos, decoration, and more. Don’t miss out on all the fun: start TAP’ing into the endless craft possibilities! Discover techniques and valuable tips and tricks for transferring photos and art onto a variety of surfaces Includes 15 original TAP projects to help crafters think outside the box New and improved TAP formula is easy to use and printer-friendly with crisp and colorfast results
Fun And Exciting Party Games For Kids The Ultimate Guide To Birthdays Celebrations And Memorable Parties
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Author : Gerard Assey
language : en
Publisher: Gerard Assey
Release Date : 2024-08-05
Fun And Exciting Party Games For Kids The Ultimate Guide To Birthdays Celebrations And Memorable Parties written by Gerard Assey and has been published by Gerard Assey this book supported file pdf, txt, epub, kindle and other format this book has been release on 2024-08-05 with Games & Activities categories.
Make every party for children unforgettable with "Fun and Exciting Party Games for Kids- The Ultimate Guide to Birthdays, Celebrations, and Memorable Parties" This master guide is packed with 50 thrilling games designed to bring joy, laughter, and excitement to any celebration. From creative crafts and silly challenges to adventurous hunts and playful competitions, this book has something for every age group and occasion. Easy-to-follow instructions and tips ensure smooth organization, allowing parents and party planners to create a seamless and delightful experience. Whether it's a birthday bash, holiday festivity, or any gathering, transform it into a magical event with these engaging activities. With this book, you’ll turn ordinary parties into extraordinary memories, ensuring that every child leaves with a smile and every host feels the joy of a successful event. Dive into this treasure trove of fun and make your next party the best one yet!