Taking Conversations From Difficult To Doable
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Taking Conversations From Difficult To Doable
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Author : Lynne Cunningham
language : en
Publisher:
Release Date : 2016-01-31
Taking Conversations From Difficult To Doable written by Lynne Cunningham and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2016-01-31 with Communication categories.
Have you ever dreaded holding a tough but necessary conversation with an employee, coworker, or boss? Do you put off such conversations for far too long? Have you ever launched into a difficult conversation without being well prepared, only to have the interaction spiral out of control? Most leaders will probably answer yes to at least one, if not all, of these questions. Taking Conversations from Difficult to Doable: 3 Models to Master Tough Conversations can help you "bite the bullet" and say what needs saying in the most effective possible way. Written by Lynne Cunningham, MPA, FACHE, this book explains why we shy away from these critical conversations and provides the tools and tactics to navigate them confidently and effectively Here's just a sampling of the book's insights: * What happens when we ignore situations that call for a difficult conversation* How to structure and execute a conversation with a peer, direct report, boss or physician * How to implement each of the three powerful conversation models detailed in the book so that the outcome is a "win-win"* Why practicing difficult conversations is so important (Cunningham provides common scenarios you and your team can modify and role play)* Why creating official Standards of Behavior at your organization provides a solid foundation for difficult conversations* What triangulation means, why it's harmful, and how to handle it when it happens* How to respond when a person's behavior doesn't change after a difficult conversationUnlike most books on this subject, Taking Conversations from Difficult to Doable is short and to the point with a focus on easy-to-understand tactics. Its style and length make it perfect for today's busy leaders. Best of all, it helps you master the right skills quickly--and once you've done this you'll find all your conversations become easier, less stressful and more successful.
Difficult Conversations
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Author : Douglas Stone
language : en
Publisher: Penguin
Release Date : 2023-08-22
Difficult Conversations written by Douglas Stone and has been published by Penguin this book supported file pdf, txt, epub, kindle and other format this book has been release on 2023-08-22 with Psychology categories.
The 10th-anniversary edition of the New York Times business bestseller-now updated with "Answers to Ten Questions People Ask" We attempt or avoid difficult conversations every day-whether dealing with an underperforming employee, disagreeing with a spouse, or negotiating with a client. From the Harvard Negotiation Project, the organization that brought you Getting to Yes, Difficult Conversations provides a step-by-step approach to having those tough conversations with less stress and more success. you'll learn how to: · Decipher the underlying structure of every difficult conversation · Start a conversation without defensiveness · Listen for the meaning of what is not said · Stay balanced in the face of attacks and accusations · Move from emotion to productive problem solving
The Art Of Handling Difficult Conversation
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Author : Sarah Taylor
language : en
Publisher:
Release Date : 2018-04-12
The Art Of Handling Difficult Conversation written by Sarah Taylor and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2018-04-12 with categories.
In this book, we will explore how you can handle difficult conversations. There are generally three types of difficult conversations: those that go badly, those that go very well, and those that are avoided. We're going to focus on having a successful conversation that not only achieves the desired outcome but enhances the relationship as well.In this book, I'll share with you specific tips and strategies for having difficult conversations. We'll cover the four phases of successful conversations and specific components of the conversation itself.We'll also look at when you have to initiate a difficult conversation, as well as when you're on the other side. This book will help you prepare step-by-step to have your conversation. In four-phase model that author describe, you'll discover the situations that lead up to difficult conversations, decide when the conversation is warranted, prepare for the interaction, and monitor outcomes to ensure success.Along the way, learn the secrets of turning difficult conversations into successful interactions that enhance communication and rapport. Improve both your professional and personal relationships, finding your way back from conflict through mutually successful outcomes.Topics include:1-What is a difficult conversation?2-Understanding why conversations go badly3-Changing your tipping point4-Building your stretegy5-Knowing your triggers6-Re-framing your adversary7-Being prepared for the conversation8-Taking responsibility
Listen
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Author : Jen Dalton
language : en
Publisher:
Release Date : 2020-12-07
Listen written by Jen Dalton and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2020-12-07 with categories.
Tough Conversations At Work
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Author : Sherry R Smith
language : en
Publisher: Independently Published
Release Date : 2018-12-16
Tough Conversations At Work written by Sherry R Smith and has been published by Independently Published this book supported file pdf, txt, epub, kindle and other format this book has been release on 2018-12-16 with Business & Economics categories.
Tough workplace conversations are difficult to handle, and this is why most of us try to avoid it. When you avoid tough conversation, you lean into vulnerability instead of doing good office work. If you have to deal with tough conversation regularly, then this book is for you. If you are looking for a complete tough conversation handbook, then this book offers a step-by-step approach to having those conversations with less stress and more success. This book offers a respectful and realistic approach on how to anticipate and engage in these encounters in a way that will achieve the best results for everyone involved.Whether you are an employee, coworker or the boss, you need to have tough conversations from time to time. This tough conversation guide can help you bite the bullet and say what needs saying. Unlike most books on the subject, this tough conversation guide is brief, to the point and easy to understand. This tough conversation book offers realistic and simple dialogues that employees and managers can use to facilitate direct, clear interactions with each other. One of the biggest obstacles of tough conversation is fear. Eliminating fear can make you better at tough conversation and this book shows you how to replace fear with courage and confidence.This book makes you confident and provides tools and tactics to navigate the tough conversation confidently and effectively. This solution-oriented, practical book describes some of the most common work-related communication problems most employees are likely to encounter. This tough conversation book is for both employees and managers who can use the guidance provided in the book to protect themselves and their organizations. Once you master the skills mentioned in this book, you will find all your conversations becoming easier, less stressful and more fruitful and productive.
Difficult Conversations How To Discuss What Matters Most
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Author : D. Stone
language : en
Publisher: Turtleback Books
Release Date : 1999-01-01
Difficult Conversations How To Discuss What Matters Most written by D. Stone and has been published by Turtleback Books this book supported file pdf, txt, epub, kindle and other format this book has been release on 1999-01-01 with categories.
21 Difficult Conversations
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Author : Dr Latha Vijaybaskar
language : en
Publisher: Independently Published
Release Date : 2019-01-15
21 Difficult Conversations written by Dr Latha Vijaybaskar and has been published by Independently Published this book supported file pdf, txt, epub, kindle and other format this book has been release on 2019-01-15 with Business & Economics categories.
What conversations do you find difficult? The answer might be different for each of us, but let's face it. We've all experienced difficult conversations. And what is a difficult conversation? If the conversation is emotional, high stakes, or challenging for at least one of the people involved, then it is difficult. Some are planned, and we dread the path, while some are spontaneous and catch us by surprise. You might be the initiator of a difficult conversation or the receiver. In her book, Dr. Latha Vijaybaskar helps you navigate 21 such difficult conversations. From saying a no, giving feedback, delivering bad news, turning debates to dialogues, to going back to an old, hurtful incidents and dealing with irrational and sometimes insensitive talk, this book is filled with life affirming primers. The most exciting part of the book is the "'exactly what to say'" section, weaving together the conceptual and the anecdotal with the practical and commonsensical. You'll learn to: 1. Live fully and not skirt around the perimeter of relationships. 2. Talk your differences and not avoid relationships because of a few small errors. 3. Say no and not feel bad, say sorry and smile, speak from the heart and be respected. 4. Connect with customers, colleagues, and friends at a far deeper level. Let's change the conversation!
Difficult Conversations
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Author : Douglas Stone
language : en
Publisher: Gardners Books
Release Date : 2000
Difficult Conversations written by Douglas Stone and has been published by Gardners Books this book supported file pdf, txt, epub, kindle and other format this book has been release on 2000 with Psychology categories.
What is a difficult conversation? Asking for a pay rise, saying 'no' to your boss or spouse, confronting a friend or neighbour, asking a difficult favour, apologizing. We all have conversations that we dread and find unpleasant. But can we develop the skills to make such situations less stressful and more productive? Based on fifteen years of research and consultations with thousands of people, DIFFICULT CONVERSATIONS pinpoints what works. Use this ground-breaking, step-by-step book to turnyour difficult conversations into positive, problem-solving experiences.
Difficult Conversations Summary
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Author : Douglas Stone
language : en
Publisher:
Release Date : 2007
Difficult Conversations Summary written by Douglas Stone and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2007 with categories.
Managing Difficult Conversations
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Author : Sorin Dumitrascu
language : en
Publisher:
Release Date : 2017-02-07
Managing Difficult Conversations written by Sorin Dumitrascu and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2017-02-07 with categories.
Preparing for difficult conversations is an important part of effective communication in the workplace. A difficult conversation is one where emotions are involved, there's an element of risk, and the exchange has the potential for confrontation.When you're preparing for a difficult conversation, don't avoid the situation. Make sure your goal for the conversation is clear, realistic, and relevant. And make sure to choose an appropriate time and place to have the conversation.There are four steps to changing a negative internal monologue to a positive internal monologue. Step one is to be aware of your negative inner voice. Step two is to consider both positive and negative possible outcomes of having the conversation. Step three is to focus on the goal of the conversation. And step four is to develop a positive internal monologue by reframing negative thoughts in a positive way.Preparing for a difficult conversation involves analyzing the practical and emotional levels of the conversation, and then planning your approach.Guidelines for analyzing the practical level are to consider the other person's perspective, consider your own viewpoint, make sure you understand the situation, make sure you don't assign blame, admit your mistakes, and reverse roles to consider the other side of things.Analyzing the emotional level involves managing both your emotions and the other person's emotions. Planning the conversation involves identifying your goal, outlining the structure of the conversation, and rehearsing the conversation.When you're preparing for a difficult conversation, it's imperative to examine your own attitude toward the conversation. Your mind-set is the logical thinking that determines how you interpret and respond to communication. The right mind-set will make it easier to communicate effectively and reach the goal of your conversation. The four qualities of an appropriate mind-set are being open-minded, collaborative, empathic, and engaged.Having a difficult conversation, and making it progress well, requires following a clear structure. It should also involve adopting an appropriate communication style to suit the individual and the context.There are five steps to creating progress in a difficult conversation. First, open with an agenda. Second, invite dialogue. Third, share views and perspectives to learn from each other. Fourth, look for a mutual understanding, and finally, design an action plan.Your communication style throughout the conversation is crucial to a positive outcome. It's important that you're clear and direct, and focus on the facts. You need to be honest and fair to your colleague. Also, be assertive but tactful, and listen effectively.Once a difficult conversation is opened well, the second step is inviting dialogue. This involves connecting with the other person by using strength-focused communication.Strength-focused communication can keep others engaged. This involves speaking to a person's strengths, acknowledging feelings, and understanding the benefits of another approach.