Taking Your Customer Caretm To The Next Level
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Taking Your Customer Caretm To The Next Level
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Author : Steve Brubaker
language : en
Publisher: AuthorHouse
Release Date : 2015-08-28
Taking Your Customer Caretm To The Next Level written by Steve Brubaker and has been published by AuthorHouse this book supported file pdf, txt, epub, kindle and other format this book has been release on 2015-08-28 with Business & Economics categories.
Companies spend big money and significant resources to acquire new customers, but they tend to give little thought on how to keep their business. Thats a big mistake! Nadji Tehrani and Steve Brubaker, both Customer Care experts, explore how to go the extra mile in keeping customers happy. Whether you work at a startup or an established organization, youll find proven strategies that will help you: define and deliver extraordinary Customer Care; duplicate the practices of companies that provide great customer service; avoid practices of companies that have failed to deliver on their promises; devote more resources to keeping current customers happy. develop incentives, policies, and training to encourage staff to solve problems. Examples from companies such as Ace Hardware, Amazon, American Express, Apple, Disney, The Ritz-Carlton, Starbucks, Southwest Airlines, Wine Enthusiast, and Zappos make this an essential guide for any professional who wants to forge stronger relationships with customers. Everyone knows that its far less expensive to keep existing customers than it is to win and onboard new ones. Thats just one of the many reasons to learn the lessons in Taking Your Customer Care to the Next Level.
Rockstar Service Rockstar Profits
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Author : David Brownlee
language : en
Publisher: Morgan James Publishing
Release Date : 2019-03-05
Rockstar Service Rockstar Profits written by David Brownlee and has been published by Morgan James Publishing this book supported file pdf, txt, epub, kindle and other format this book has been release on 2019-03-05 with Business & Economics categories.
RockStar Service, Rockstar Profits reveals a new, fast, easy way to increase revenues, grow a business, and create loyal customers for life. Imagine for a moment that your favorite artist, musician, group or rock star came into your office or called you today requesting your product or service. What would you say to them? What would you do to serve them? Now ask yourself: When was the last time I treated a customer or a client like a rock star? What would it do for your business if you treat every customer and client like a rock star? Rockstar Service, Rockstar Profits shows business owners, executives, customer service reps, and others a more effective way for their team to deliver world-class, rockstar customer service to their customers. Inside, business coach David Brownlee teaches how to build rapport in 60 seconds or less, create customized customer service strategies to implement immediately, and how to look at customers in a new light. Rockstar Service, Rockstar Profits reveals how to increase revenues, grow a business, and create raving fans—clients that will never leave.
Take Your Business To The Next Level
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Author : Glen Michaelides
language : en
Publisher: Global Publishing Group
Release Date : 2017-04-01
Take Your Business To The Next Level written by Glen Michaelides and has been published by Global Publishing Group this book supported file pdf, txt, epub, kindle and other format this book has been release on 2017-04-01 with Business & Economics categories.
Proven success formulas and strategies to become great leaders and successful entrepreneurs. International author and leading authority on business and transformational change Glen Michaelides shares his secret "In the Trenches" powerful tools and strategies used in his own multi-million dollar businesses giving you the "Behind the Curtain Look" generally only reserved for the rich, creating an unfair advantage for your business and ultimately your life. You'll learn:- Essential strategies to harness the power of thoughts for maximum results and creating a compelling future- How to stop sabotaging your success and how to overcome this dangerous mistake- 7 proven steps to driving a hype of activity into your business that could translate into millions of dollars in your bank account- The little known psychological effect of gaining clarity and learn how to harness this to get exactly what you want- How to position yourself as the authority and industry leading expert in your field- How to stop the 3 killers of effectiveness from hijacking your productivity and profits- How to get to your next level of health, happiness, knowledge and abundance. "I enthusiastically endorse Glen Michaelides for his business coaching and personal mentoring. Glen was able to identify some strategic competitive advantages we were able to apply to our high profile power fitness gymnasium, to up our membership extensively. Glen left no stone unturned with his approach in ensuring we had a real rubber to the road plan. I can assure you that working with Glen will produce positive results." - Peta and Adam Baker, 'Bodybuilding Champions' Power Fitness, Perth WA
97 Things To Take Your Sales Career To The Next Level
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Author : Byrd Baggett
language : en
Publisher: Turner Publishing Company
Release Date : 2010-11-24
97 Things To Take Your Sales Career To The Next Level written by Byrd Baggett and has been published by Turner Publishing Company this book supported file pdf, txt, epub, kindle and other format this book has been release on 2010-11-24 with Business & Economics categories.
Is your sales career green and growing or ripe and rotting? Whatever condition you find it in, 97 Things to Take Your Sales Career to the Next Level shares simple but practical insights to help you become a high-performing sales professional. Unlike other business guides, this handbook features easy-to-understand strategies you can begin practicing in just minutes for high payoffs. So take your sales career to the next level by learning how to: Develop positive, productive daily habits from the moment you rise Diminish stress, work overload, and problems from difficult clients Understand prospects’ and clients’ needs with the four social styles Develop confidence, trust, and greater self-motivation
Wowed Using The Principles Of Wow To Create Incredible Customer Service
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Author : Gary Johnson
language : en
Publisher: Lulu.com
Release Date : 2017-03-30
Wowed Using The Principles Of Wow To Create Incredible Customer Service written by Gary Johnson and has been published by Lulu.com this book supported file pdf, txt, epub, kindle and other format this book has been release on 2017-03-30 with Business & Economics categories.
Wowed is an easy to read book designed to provide real world, specific examples of how to provide world class customer service that can grow your business by double digits each year. After reading this book, you will be armed with many great concepts that you can implement immediately!
Go The Extra Mile And Win More How Over Delivering Leads To Massive Success
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Author : Ahmed Musa
language : en
Publisher: Recorded Books
Release Date : 2025-03-11
Go The Extra Mile And Win More How Over Delivering Leads To Massive Success written by Ahmed Musa and has been published by Recorded Books this book supported file pdf, txt, epub, kindle and other format this book has been release on 2025-03-11 with Self-Help categories.
Success doesn’t come from doing what’s expected—it comes from going above and beyond. Go the Extra Mile and Win More shows you how over-delivering in every aspect of your life can lead to massive success. This book teaches you the power of exceeding expectations, whether it’s in your career, business, or personal relationships. You’ll learn how small, consistent acts of going above and beyond can create trust, loyalty, and opportunities for advancement. By focusing on over-delivering in service, value, and results, you’ll distinguish yourself from the competition and open doors to new possibilities. Whether you're a business owner looking to retain customers or an employee looking to stand out, this book will show you how to use over-delivery as a strategy for long-term success and satisfaction.
Sales Retail And Customer Service Skills
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Author : Prabhu TL
language : en
Publisher: NestFame Creations Pvt Ltd.
Release Date : 2020-12-22
Sales Retail And Customer Service Skills written by Prabhu TL and has been published by NestFame Creations Pvt Ltd. this book supported file pdf, txt, epub, kindle and other format this book has been release on 2020-12-22 with Business & Economics categories.
Immerse yourself in the dynamic world of sales, retail, and customer service—a captivating domain where the art of building relationships and exceeding customer expectations drives business success. "Sales, Retail, and Customer Service Skills" is a comprehensive guide that unveils the essential techniques and strategies that empower professionals to thrive in customer-facing roles. Mastering Customer-Centric Excellence: Step into the heart of customer-centric excellence as this book explores the core principles and practices that define exceptional sales, retail, and customer service professionals. From persuasive selling to creating memorable shopping experiences, this guide equips you with the tools to build lasting relationships with customers. Key Themes Explored: Sales Techniques: Discover effective selling approaches that convert prospects into loyal customers. Retail Merchandising: Embrace the art of visual merchandising and creating inviting store environments. Customer Experience: Learn strategies to elevate the customer journey and exceed expectations. Effective Communication: Harness the power of effective communication in resolving customer inquiries and complaints. Customer Relationship Management: Embrace the significance of building and maintaining strong customer relationships. Target Audience: "Sales, Retail, and Customer Service Skills" caters to sales professionals, retail associates, customer service representatives, entrepreneurs, and anyone seeking to excel in customer-facing roles. Whether you work in a retail store, call center, or e-commerce platform, this book empowers you to deliver exceptional customer experiences. Unique Selling Points: Real-Life Customer Success Stories: Engage with inspiring case studies of customer-centric triumphs. Retail Sales Analytics: Emphasize the role of data-driven insights in optimizing retail sales performance. Emotional Intelligence: Learn how emotional intelligence enhances customer interactions and satisfaction. Customer Loyalty: Explore techniques for building customer loyalty and fostering repeat business. Unlock the Path to Customer Satisfaction: "Sales, Retail, and Customer Service Skills" transcends ordinary sales and customer service literature—it's a transformative guide that empowers you to create meaningful connections with customers. Whether you seek to increase sales, improve customer satisfaction, or enhance the overall retail experience, this book is your roadmap to success. Secure your copy of "Sales, Retail, and Customer Service Skills" and unleash the art of delighting customers to drive business success and foster enduring loyalty.
Delivering Knock Your Socks Off Service
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Author : Ron Zemke
language : en
Publisher: AMACOM Div American Mgmt Assn
Release Date : 2003
Delivering Knock Your Socks Off Service written by Ron Zemke and has been published by AMACOM Div American Mgmt Assn this book supported file pdf, txt, epub, kindle and other format this book has been release on 2003 with Business & Economics categories.
Outlines the skills and techniques of providing superior customer service.
Branded Customer Service
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Author : Janelle Barlow
language : en
Publisher: Berrett-Koehler Publishers
Release Date : 2006-09-14
Branded Customer Service written by Janelle Barlow and has been published by Berrett-Koehler Publishers this book supported file pdf, txt, epub, kindle and other format this book has been release on 2006-09-14 with Business & Economics categories.
Branding is an integral part of modern business strategy. But while there are dozens of books on branding products and marketing campaigns, nobody has applied the logic and techniques of branding to customer service -- until now. Branded Customer Service is a practical guide to moving service delivery to a new level so that brand reinforcement occurs every time customers interact with organizational representatives. Janelle Barlow and Paul Stewart show how to infuse an entire organization with brand values and create a recognizable style of service that reflects brand promises and brand images.
Taking Your Church To The Next Level
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Author : Gary L. McIntosh
language : en
Publisher: Baker Books
Release Date : 2009-09-01
Taking Your Church To The Next Level written by Gary L. McIntosh and has been published by Baker Books this book supported file pdf, txt, epub, kindle and other format this book has been release on 2009-09-01 with Religion categories.
All local churches experience a predictable life cycle of growth and decline. But if a church is on a downward trend, how can it turn around? Taking Your Church to the Next Level explains the impact of age and size on churches and outlines the improvements that must be made at each point for a church to remain fruitful and faithful to its mission. McIntosh deftly describes the cycles of fruitfulness and the importance of continual improvement to diminish destructive forces that keep a congregation from its mission. Church leaders, pastors, and all who care about the church and desire to see it experience biblical growth will benefit from the sage wisdom offered in these pages.