Talk At Work
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Talk At Work
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Author : Paul Drew
language : en
Publisher:
Release Date : 1992
Talk At Work written by Paul Drew and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 1992 with Language Arts & Disciplines categories.
In the first collection of its kind, Paul Drew and John Heritage bring together the latest advances in the application of conversation analysis to the study of language and interaction in institutional settings. Leading American and European scholars contribute to Talk at Work original empirical research into the interactions between professionals and 'clients' in a wide variety of settings, including doctor-patient consultations, legal hearings, news interviews, visits by health visitors, psychiatric interviews, and calls to the emergency services. Taken together, their reports are an illuminating exploration of how key aspects of an organisations' work are managed through talk and of the distinctively asymmetric character of institutional discourse. The use of a method at the forefront of research, on recordings of naturally occurring interactions in the settings under scrutiny, uncovers the relationships between social contexts and social actions and offers invaluable insight into the traditional concerns of the sociology and ethnography of organisations, sociolinguistics and pragmatics.
How To Talk To Anyone At Work 72 Little Tricks For Big Success Communicating On The Job
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Author : Leil Lowndes
language : en
Publisher: McGraw Hill Professional
Release Date : 2018-10-12
How To Talk To Anyone At Work 72 Little Tricks For Big Success Communicating On The Job written by Leil Lowndes and has been published by McGraw Hill Professional this book supported file pdf, txt, epub, kindle and other format this book has been release on 2018-10-12 with Business & Economics categories.
From the bestselling author of How to Talk to Anyone comes a book dedicated to helping business professionals at any level communicate for success on the jobYou face tough communication challenges every day at work, both in person and online—a toxic boss, backstabbing coworkers, office politics, and much more. Here are immediate, effective, eye-opening actions you can take to resolve those infuriating problems. You will find stories and examples drawn from corporate communications consultant Leil Lowndes’s more than 20 years of training business professionals, from entry-level new hires to CEOs. To succeed today, you must exhibit these crucial qualities, the 5 Cs:CONFIDENCE 10 ways to show your boss and colleagues you are 100 percent self-assured and can achieve whatever you want—and reinforce this image throughout your entire working relationshipCARING 14 strategies to demonstrate you care about your colleagues and the company because “people don’t care how much you know until they know how much you care” CLARITY 12 techniques to get your ideas across clearly—and ensure you understand everybody you work withCREDIBILITY14 methods to win the trust and respect of everyone at your company—and impress people who find you on the web COEXISTENCE (WITH CRUEL BOSSES & CRAZY COLLEAGUES)21 tactics to confront the number one workplace nightmare and come out shiningPlus one final astonishing technique to guarantee success and happiness in your professional life. After you’ve mastered the unique “bag of little tricks” in this book, you will know How to Talk to Anyone at Work!
Can We Talk
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Author : Roberta Chinsky Matuson
language : en
Publisher: Kogan Page Publishers
Release Date : 2021-09-03
Can We Talk written by Roberta Chinsky Matuson and has been published by Kogan Page Publishers this book supported file pdf, txt, epub, kindle and other format this book has been release on 2021-09-03 with Business & Economics categories.
WINNER: Independent Press Award 2022 - Career Are you avoiding an uncomfortable conversation at work? If you're an executive or a team leader, strengthening your organization's ability to have difficult conversations is necessary and worth the discomfort. The key to successful dialogue starts and ends with changing the conversation. Recognizing that it takes two people to engage in meaningful outcomes, Can We Talk? outlines what each contributor needs to do to achieve the best possible result. Using examples from everyday work situations, this book offers guidance on how to create the right conditions for a meaningful discussion. The author identifies the seven key principles that enable both parties to gain a deeper understanding of what the other person may be thinking and will help establish their point of view more clearly: confidence, clarity, compassion, curiosity, compromise, credibility, courage. Can We Talk? includes examples and advice from those who have been there and thrived, as well as lessons learned from conversation failures and example scripts of productive conversations. Readers will learn how to prepare, start and manage the potentially challenging exchange of words that typically occur at work, and come away with an understanding that for any conversation to take place, both parties must be engaged.
Talk To Me
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Author : Sue Johnston
language : en
Publisher: It's Understood Communication, Incorporated
Release Date : 2012-06
Talk To Me written by Sue Johnston and has been published by It's Understood Communication, Incorporated this book supported file pdf, txt, epub, kindle and other format this book has been release on 2012-06 with Business & Economics categories.
Talk that Works introduces concepts of conversation by telling a story. Good and bad workplace communication strategies are highlighted. Each chapter includes a story, followed by analysis of the situation using management theory or scientific research, and a workbook section with exercises and points to ponder. Team work and project management are the focus of this story. Table of contents: * An invitation to talk * A powerful business tool * An audience of one * The things you can control * The communication styles * Whats going right? * I want that, too! * Not another re-plan * Catching the virus * reporting in * In retrospect * Paul's report - exceutive summary * Talk to me manifesto * Katy's booklet - communication styles * Learn more * Katy's best biscotti recipe.
Talk And Work
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Author : NIACE.
language : en
Publisher:
Release Date : 2008
Talk And Work written by NIACE. and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2008 with categories.
This UK resource draws on research and interviews with young workers, employers and training managers. It sets out to explore an often-neglected aspect of basic skills – speaking and listening. In particular, it looks at the kind of language skills young people need to make a successful transition from school or college to work and how work experience can be used to develop these skills. The DVD highlights just how important speaking and listening skills are at work. In it young people, their employers and training managers discuss how talking and listening are vital to forming effective working relations, learning the job and dealing with day-to-day issues. A key message from their experience is that good speaking and listening skills, and the confidence to use them, are essential. Three types of workplace talk were examined: social talk (to get on with others), task-oriented talk (to get things done), and talk to deal with problems. Use the booklet and DVD to build or reinforce the bridge from education into the workplace. Table of contents: * Section 1: What this booklet sets out to do * Section 2: Speaking and listening at work (Why are speaking and listening skills so important at work? What do employers expect of young people? The issues – a young person’s perspective. How can work experience and work placements help?) * Section 3: Getting on with others (Finding the right voice. Getting on with co-workers. Implications for practice) * Section 4: Getting the job done (Learning the job. The language of the job. Teamwork. Dealing with the public. Implications for practice) * Section 5: Dealing with problems (Learning the ropes. Dealing with conflict. Making mistakes. Practical implications) * Conclusion * References Leaflets: * Talk and Work. A leaflet for teachers and trainers (What skills do young people need? Confidence is the key. What can teachers and trainers do?) * Talk and Work. A leaflet for employers of young people (What skills do young people need? What can employers do? Confidence is the key) * Talk and Work. A leaflet for parents and carers of young people (Why does talk matter so much at work? What can you do? Confidence is the key) * Talk and Work. Tips for young people (Talking at work. Why does talk matter so much at work? What do young workers think? Young workers tips).
Type Talk At Work Revised
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Author : Otto Kroeger
language : en
Publisher: Delta
Release Date : 2009-10-21
Type Talk At Work Revised written by Otto Kroeger and has been published by Delta this book supported file pdf, txt, epub, kindle and other format this book has been release on 2009-10-21 with Psychology categories.
What’s Your Type at Work? Are you one of those organized people who always complete your projects before they are due? Or do you put off getting the job done until the very last possible moment? Is your boss someone who readily lets you know how you are doing? Or does she always leave you unsure of precisely where you stand? Do you find that a few people on your team are incredibly creative but can never seem to get to a meeting on time? Do others require a specific agenda at the meeting in order to focus on the job at hand? Bestselling authors Otto Kroeger and Janet Thuesen make it easy to recognize your own type and those of your co-workers in Type Talk at Work, a revolutionary guide to understanding your workplace and thriving in it. fully revised and updated for its 10th anniversary, this popular classic now features a new chapter on leadership, showing you how to be more effective on the job. Get the most out of your employees—and employers—using the authors’ renowned expertise on typology. With Type Talk at Work, you’ll never look at the office the same way again!
Surviving Dreaded Conversations How To Talk Through Any Difficult Situation At Work
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Author : Donna Flagg
language : en
Publisher: McGraw Hill Professional
Release Date : 2008-10-15
Surviving Dreaded Conversations How To Talk Through Any Difficult Situation At Work written by Donna Flagg and has been published by McGraw Hill Professional this book supported file pdf, txt, epub, kindle and other format this book has been release on 2008-10-15 with Business & Economics categories.
The essential guide for managers and professionals dealing with difficult workplace conversations Surviving Dreaded Conversations gives managers all they need to get through those difficult, face-to-face conversations we all encounter in our office. Whether it’s firing an employee, asking for a raise or delivering bad financial news to a client or staff, expert author Donna Flagg shows readers how to stop putting off these uncomfortable conversations and start successfully facing them head-on. Filled with tips, strategies, exercises, and easy-to-memorize scripts for effective preparation, Surviving Dreaded Conversations is packed with practical advice to help professionals get through the rough spots in the workplace.
Conversations At Work
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Author : Tim Baker
language : en
Publisher: Springer
Release Date : 2016-04-29
Conversations At Work written by Tim Baker and has been published by Springer this book supported file pdf, txt, epub, kindle and other format this book has been release on 2016-04-29 with Business & Economics categories.
Organizations are about conversations. For any organization to achieve its goals, people need to interact and those interactions require dialogue and conversation. Yet, thanks to technology, we seem to be having fewer genuine conversations. This book seeks to change this, through "how to skills" and wider cultural change advice.
Straight Talk
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Author : Maureen Collins
language : en
Publisher: Penguin Random House South Africa
Release Date : 2010-11-05
Straight Talk written by Maureen Collins and has been published by Penguin Random House South Africa this book supported file pdf, txt, epub, kindle and other format this book has been release on 2010-11-05 with Business & Economics categories.
The quality of our relationships, both at work and in other areas of our lives, is defined by the quality of our conversations. Every manager knows what difficult conversations feel like: with employees who consistently underperform, with senior managers who give destructive feedback, or with toxic colleagues whose behaviour poisons the workplace. They also know that when they delay or avoid these conversations, allowing frustration and anger to build up, they may find themselves facing emotional outbursts in which accusation and blame replace calm thinking and clear dialogue. When difficult conversations are handled poorly, relationships, careers and even the success of a business can be badly compromised. Straight Talk explains a step-by-step process that managers can use to plan conversations in which they feel safe to talk to almost anyone about almost anything. The book includes extensive examples and detailed dialogue for a range of recognisable, real conversations. Using the process, managers will find that they can plan and hold conversations that never seemed possible, and that they will be able to reach agreement on changes in behaviour they never thought probable. Based on the author’s practical experience, and developed and field-tested with several thousand managers at various levels and in all sectors of industry, this is a process that works. No manager can afford to do without it.
We Can T Talk About That At Work
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Author : Mary-Frances Winters
language : en
Publisher: Berrett-Koehler Publishers
Release Date : 2017-04-23
We Can T Talk About That At Work written by Mary-Frances Winters and has been published by Berrett-Koehler Publishers this book supported file pdf, txt, epub, kindle and other format this book has been release on 2017-04-23 with Business & Economics categories.
Instead of shutting down any mention of taboo topics, Mary-Frances Winters shows how to structure intentional conversations about them, so people can safely confront biases and stereotypes and create stronger, more inclusive organizations. Politics, religion, race - we can't talk about topics like these at work, right? But in fact, these conversations are happening all the time, either in real life or virtually via social media. And if they aren't handled effectively, they can become more polarizing and divisive, impacting productivity, engagement, retention, teamwork, and even employees' sense of safety in the workplace. But you can turn that around and address difficult topics in a way that brings people together instead of driving them apart. As a thought leader in the field of diversity and inclusion, Mary-Frances Winters has been helping clients create inclusive environments for over three decades. In this concise and powerful book, she shows you how to lay the groundwork for having bold, inclusive conversations. Even with the best of intentions, you can't just start talking about taboo topics - that's wandering into a minefield. Winters offers exercises and tools to help you become aware of how your cultural background has shaped your perceptions and habits and to increase your understanding of how people from other cultures may differ from you, particularly when it comes to communicating and handling conflict. Once you're ready (you can take the self-assessment included in the book to make sure), Winters gives detailed instructions on exactly how to structure these conversations. She emphasizes that this is a process, not a destination—you may not be able to resolve major issues nicely and neatly in just one conversation. And while the process is important, so is intent. She urges readers to “come from your heart, learn from your mistakes, and continue to contribute to making this a more inclusive world for all.”