Telephone Advice Nursing
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Telephone Advice Nursing
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Author : Christina Johnson
language : en
Publisher: Linköping University Electronic Press
Release Date : 2019-01-25
Telephone Advice Nursing written by Christina Johnson and has been published by Linköping University Electronic Press this book supported file pdf, txt, epub, kindle and other format this book has been release on 2019-01-25 with categories.
Background: Telenursing has rapidly expanded in many countries. In Sweden, a national telephone advisory nursing service reaches the entire nation and receives approximately 4,5 million calls per year. The six phase nursing process – assessment, nursing diagnosis, setting goals, planning, implementation and evaluation – can be used when managing a caller’s health problem. In telenursing, a person-centred approach makes for more satisfied and appreciative callers. The core component of interaction is the verbal communication between the telenurse and caller. Several studies have revealed the need for the development of communication competence in telenursing. Structured analyses of conversations between telenurses and callers is one way to increase telenurses’ awareness of their communication and interpersonal competence. This type of analysis requires a valid formative self-assessment tool. To evaluate communicative effectiveness, the patient perspective of the interpersonal aspects of interaction are described as a necessary component, and satisfaction surveys designed for a telenursing context are recommended. Therefore, a questionnaire is needed that evaluates the effects of telenurse communication training from the caller’s perspective. Aims: The overall aim of these two studies was to develop tools to enable improvements and evaluations in communication and interpersonal competence in telenursing from the perspective of both the telenurse and the caller. Study 1: To develop a self-assessment tool aiming to raise telenurses’ awareness of their communication and interpersonal competence and highlight areas in need of improvement. Study 2: To develop and assess content validity of a theoretically anchored questionnaire that explores caller satisfaction in TAN as a result of the interaction between the caller and the telenurse. Methods: Study 1: The development and the evaluation of content validity of the Telenursing Self-Assessment Tool (TSAT) started with a literature search and domain identification, which were used to generate the items. The assessment of the content validity was performed in two steps. First, an expert group completed two rounds of assessments using Content Validity Index (CVI). Second, telenurses tested the tool and assessed the content validity using CVI. Thereafter, the telenurses participated in consensus discussions. Refinements of the tool were done after every assessment. Study 2: The development and the evaluation of content validity of the Telenursing Interaction and Satisfaction Questionnaire (TISQ) started with a literature search and domain identification, which were used to generate the items. The assessment of the content validity was performed in two steps. First, cognitive interviews were performed with the callers, the target population. Next, experts evaluated the content validity using CVI. Refinements of the tool were done after every assessment. The Interaction Model of Client Health Behavior (IMCHB) provided theoretical guidance and support. Results: Study 1: The TSAT with 58 items was developed. The items were structured according to the nursing process and the tool was judged as having good content validity. Study 2: The TISQ consisting of 60 items based on the IMCHB was developed. The questionnaire was found to exhibit good content validity. Conclusions: This thesis describes the development and assessment of content validity of two theoretically anchored tools aimed to improve and evaluate communication and interpersonal competence in telenursing from the perspective of both the telenurse and the caller. The TSAT is meant to create learning opportunities, to provide self-direction, feedback, and coaching, and to guide the telenurse through the nursing process using a person-centred approach. The TISQ aims to explore the callers’ satisfaction and the callers’ perceptions of the interaction with the telenurse. With better knowledge about this, communication improvement and education in telenursing can be tailored to enhance caller satisfaction.
Neuro Triage Telephone Advice
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Author : Linda M. Selwa
language : en
Publisher:
Release Date : 2002
Neuro Triage Telephone Advice written by Linda M. Selwa and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2002 with Medical categories.
This unique and symptom based compendium of telephone management advice brings together neurologists from the American Academy of Neurology and nurses from the American Association of Neuroscience Nurses.
Telephone Advice Lines For People With Long Term Conditions
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Author : Royal College of Nursing (Great Britain). Rheumatology Nursing Forum
language : en
Publisher:
Release Date : 2006
Telephone Advice Lines For People With Long Term Conditions written by Royal College of Nursing (Great Britain). Rheumatology Nursing Forum and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2006 with Helplines categories.
Telephone Nursing Practice In Adult Urology
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Author : Nancy Muller
language : en
Publisher:
Release Date : 2000-06-01
Telephone Nursing Practice In Adult Urology written by Nancy Muller and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2000-06-01 with categories.
Telephone triage protocols are guidelines designed to assist in assessment and care planning. The protocols presented here are one set of guidelines containing relevant questions and advice for managing common adult urologic symptoms that patients present by phone. Also included are a documentation form, supplemental clinical information, and patient education sheets.
The Art And Science Of Telephone Triage
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Author : Carol Rutenberg
language : en
Publisher:
Release Date : 2012-09-01
The Art And Science Of Telephone Triage written by Carol Rutenberg and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2012-09-01 with categories.
Using Telephone Advice For Patients With Long Term Conditions
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Author : Royal College of Nursing
language : en
Publisher:
Release Date : 2012
Using Telephone Advice For Patients With Long Term Conditions written by Royal College of Nursing and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2012 with categories.
Telephone Triage
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Author : Sheila Q. Wheeler
language : en
Publisher: Delmar Thomson Learning
Release Date : 1993
Telephone Triage written by Sheila Q. Wheeler and has been published by Delmar Thomson Learning this book supported file pdf, txt, epub, kindle and other format this book has been release on 1993 with Medical categories.
The first and only combined text/workbook training program to provide comprehensive telephone triage as well as protocol development. Written in direct, "how-to" style, it sets forth guidelines for interview and documentation skills, as well as medico-legal aspects. All of the essentail guidlines and instructions are here for telephone triage that is confident, refined, and precise. ALSO AVAILABLE - INSTRUCTOR SUPPLEMENTS CALL CUSTOMER SUPPORT TO ORDER Audiotape ISBN: 0-8273-5636-6
Telephone Triage For Oncology Nurses
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Author : Margaret Hickey
language : en
Publisher:
Release Date : 2012-04
Telephone Triage For Oncology Nurses written by Margaret Hickey and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2012-04 with Cancer categories.
A resource for oncology nurses who are learning the telephone nursing role and a guide for the expert who is developing a formalised telephone nursing practice in his or her work setting.
Telephone Triage Management
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Author : Reba McGear
language : en
Publisher: W.B. Saunders Company
Release Date : 1988
Telephone Triage Management written by Reba McGear and has been published by W.B. Saunders Company this book supported file pdf, txt, epub, kindle and other format this book has been release on 1988 with Emergency nursing categories.
Telephone Triage Protocols For Nurses
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Author : Julie Briggs
language : en
Publisher: LWW
Release Date : 2015-07-16
Telephone Triage Protocols For Nurses written by Julie Briggs and has been published by LWW this book supported file pdf, txt, epub, kindle and other format this book has been release on 2015-07-16 with Emergency nursing categories.
Performing telephone triage requires the ability to make quick and effective decisions based on limited information. This rapid-access resource delivers more than 200 triage protocols for evaluating patients' symptoms over the telephone. Each symptom entry lists questions, grouped by urgency level, to determine whether the caller should seek emergency care immediately, seek medical care the same day, call back for appointment, or follow home care instructions. Detailed home care instructions are then provided. Simple, direct, and useful, this is the most comprehensive and user-friendly telephone triage book available.