The Amazon Way Amazon S 14 Leadership Principles Third Edition
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The Amazon Way Amazon S 14 Leadership Principles Third Edition
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Author : John Rossman
language : zh-CN
Publisher:
Release Date : 2025-01-16
The Amazon Way Amazon S 14 Leadership Principles Third Edition written by John Rossman and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2025-01-16 with Business & Economics categories.
Traditional Chinese edition of THE AMAZON WAY: Amazon's 14 Leadership Principles (Third Edition)
Leading Through
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Author : Kim B. Clark
language : en
Publisher: Harvard Business Press
Release Date : 2024-09-17
Leading Through written by Kim B. Clark and has been published by Harvard Business Press this book supported file pdf, txt, epub, kindle and other format this book has been release on 2024-09-17 with Business & Economics categories.
Generative AI and the remote-work revolution show us every day that we're in a new era. The rules and norms have changed—and so must leadership. And yet, coercive bureaucracy, hierarchy, and control—old ways of thinking and working—are still with us, a deep-seated and powerful legacy. We are living through a profound transition from an old, industrial era to a new one that is digital, transparent, and complex. In this important new book by former dean of Harvard Business School Kim Clark, written with his business school professor son, Jonathan, and management consultant daughter, Erin, the dynamic struggle between two competing paradigms of leadership is compellingly illustrated: an old paradigm that involves control and power over people versus a new one that enables and inspires power through people. With rich examples and stories, the authors show how deeply ingrained the legacy model of leadership remains and how destructive it is, causing waste and loss of human potential, stifling innovation, and ultimately resulting in what the authors call "organizational darkness." They go on to articulate a new, positive model, one that consciously seeks to do good and to make things better; that cares for people, helping them to thrive; and that mobilizes people to solve tough problems. These three elements, they argue, are the soul, heart, and mind of leadership, and activating them requires careful attention to both the personal and the organizational dimensions of leadership. The narrative is interwoven with probing analysis and reflection, and the authors speak clearly and frankly about the moral aspects and impact of leadership. They also provide a concrete frame and approach for scaling the new model and creating a vibrant leadership system. Leading Through is a deep and essential account of the evolution of our leadership thinking and practice that is both timely and timeless.
The Amazon Way
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Author : John Rossman
language : en
Publisher:
Release Date : 2021-06-08
The Amazon Way written by John Rossman and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2021-06-08 with Business & Economics categories.
In just twenty years, Amazon.com has gone from a start-up internet bookseller to a global company revolutionizing and disrupting multiple industries, including retail, publishing, logistics, devices, apparel, and cloud computing.But what is at the heart of Amazon's rise to success? Is it the tens of millions of items in stock, the company's technological prowess, or the many customer service innovations like "one-click"?As a leader at Amazon who had a front-row seat during its formative years, John Rossman understands the iconic company better than most. From the launch of Amazon's third-party seller program to their foray into enterprise services, he witnessed it all-the amazing successes, the little-known failures, and the experiments whose outcomes are still in doubt.In The Amazon Way, Rossman introduces readers to the unique corporate culture of the world's largest Internet retailer, with a focus on the fourteen leadership principles that have guided and shaped its decisions and its distinctive leadership culture.Peppered with humorous and enlightening firsthand anecdotes from the author's career at Amazon, this revealing business guide is also filled with the valuable lessons that have served Jeff Bezos's "everything store" so well-providing expert advice for aspiring entrepreneurs, CEOs, and investors alike.
14
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Author : 約翰．羅斯曼（John Rossman）
language : zh-CN
Publisher: 商業周刊
Release Date : 2025-01-20
14 written by 約翰．羅斯曼（John Rossman） and has been published by 商業周刊 this book supported file pdf, txt, epub, kindle and other format this book has been release on 2025-01-20 with Business & Economics categories.
一堂市值兩兆美元的領導課 為什麼亞馬遜能成為全球電商龍頭？ 讓企業成長、創新的最簡單答案： 亞馬遜的14條領導力原則 領導力是解決各種商業挑戰時，最一致且可歸因的關鍵因素。閱讀全球電商龍頭亞馬遜的經營管理成功法則和故事說明，為自己的職涯、公司再創高峰。 作者6週內經歷23次面試，從無到有打造獲利比重超過五成的「第三方平台」，成功將亞馬遜的經營管理觀點活用於美國《財富》五百大企業。本書揭露亞馬遜如何在數位顛覆時代競爭，延伸多元觸角，持續啟動成長飛輪的祕密。 ◎貝佐斯延後亞馬遜跌落神壇的努力方向是：持續實踐、磨合、活用領導力原則 原則是年度績效考核和自我評量的標準，是亞馬遜對（潛在）領導者的期望，也盼望所有員工擁有和領導者一樣的思考和舉措。貝佐斯不錯過大小事，強化讓員工了解原則不是海報上的標語，而是切實活用於亞馬遜的每個角落、每場例會、每個面試、每個層級的核心精神和所有辯論、決策。 ◎第一條：客戶至上（Customer Obsession） 透過三大支柱：價格、選擇性和可取得性，維持客戶需求，是公司持續成長與創新的基礎。把空椅子帶進會議室，提醒團隊聆聽客戶聲音。讓生產線立刻停工的安燈繩制度，是強迫員工注意內、外部客戶需求的手段。將廣告費改為免運服務，雖犧牲公司短期利益，卻養出鐵粉。 ◎第二條：主人翁精神（Ownership） 把公司當成自己的，是平衡企業長期承諾與短期成果的方法。透過合約、服務水準協議和罰則，持續、主動的溝通管理、辨別依賴對象（同事、團隊、外部供應商、合作夥伴），為結果負責。 ◎第三條：發明與簡化（Invent and Simplify） 作者認為是亞馬遜最重要、最具特色的原則。建立創新平台，盡可能將工作流程自動化。第三次才成功的亞馬遜商城，高度、複雜整合基礎系統，創造無縫、簡單，讓賣家和客戶都滿意的平台。 ◎第四條：決策正確（Are Right, A lot） 高度容忍犯錯，但不接受重蹈覆轍或因錯誤原因導致的失敗。貝佐斯認為PPT無法促成團隊深入思考，因此禁止使用，以撰寫六頁的紙本報告來取代。同時，以未來新聞稿和運用即時數據指標來養成卓越的判斷力。 ◎第六條：選賢育能（Hire and Develop the Best） 亞馬遜認為員工代表公司，相較於招募不適任員工和收拾爛攤子，採取極端嚴格的徵才標準，面試往往長達9小時。「抬槓者」是代替貝佐斯維持聘用標準的最後一道防線。薪酬政策專注於A+員工的正面影響力。 ◎第八條：胸懷大志（Think Big） 貝佐斯認為沒有持續創新，公司會停止成長。「自由現金流」比「毛利」更重要；敢犧牲「短期利益」成就「長期目標」，是亞馬遜能實踐天馬行空想像、立志做大事的底氣。 連附錄文章都乾貨滿滿：亞馬遜如何面對黑天鵝、所有公司如何擬定自己的原則、自由現金流對亞馬遜的重要。 （本書為《亞馬遜管理聖經：亞馬遜為什麼那麼成功？揭開全球電商龍頭的14條領導準則》增修版） ─本書特色─ 1.最完整闡述亞馬遜領導力原則之書 將亞馬遜成為全球電商龍頭的成功法則，化繁為簡為14條領導原則，讀來井井有條，並輔以亞馬遜的開發專案說明，讓你快速掌握並活用於企業和人生。 2.從局內人觀點出發，充滿豐富、好看的故事 作者為打造亞馬遜第三方賣家平台團隊的元老，後創辦顧問公司，能融會貫通亞馬遜經營管理的重點。除了有作者被貝佐斯飆罵，與其共事的近身觀察，還能看到：亞馬遜差一點破產，採用什麼指標，為什麼Google是亞馬遜的最大威脅…… 3.歷久彌新的經典內容，多處改寫後更適合此時閱讀 作者訪談、研究數百位亞馬遜主管對領導力原則的當前解讀，為本書更新見解。除自序、外國推薦文、三篇附錄為全新文字外，每篇章節也多有改寫。 ─推薦人─ 布拉德．斯通／《貝佐斯傳》及《貝佐斯新傳》作者 克里斯多夫．洛克海德／Apple商業Podcaster第一名和亞馬遜暢銷書作者第一名 傑森．柴爾德／Arm財務長、亞馬遜前財務副總裁 游舒帆 Gipi／商業思維學院院長 湯姆．艾伯格／前亞馬遜董事、麥德羅納風險投資集團聯合創始人兼管理合夥人 齊立文／《經理人月刊》總編輯 （按姓氏筆畫排列） 「作者不僅整理了亞馬遜經營的14條金律，還舉了許多親身經歷輔助說明。如果你希望學習貝佐斯的經營思路，我相信本書能為你帶來許多深刻的啟發。在此誠摯推薦此書給每一位希望精進自己經營管理能力的讀者。」──游舒帆 Gipi，商業思維學院院長 「我首次閱讀本書是在2014年，當時我們正處於百思買（Best Buy）轉型初期，我發現此書對自己產生了巨大的啟發。在這次最新版本中，羅斯特提供了更新、更深入和更有價值的視角，揭示支撐亞馬遜卓越事業成功的原則。羅斯特提議為每間公司新增一條原則，強調「黃金法則」（the Golden Rule），這是每家公司都應考慮的建議。如今，我們更需要企業為公共利益服務！」──修伯特．喬利，百思買前董事長暨執行長、《商業之心：未來企業的新領導準則》（The Heart The Heart of Business:Leadership Principles for the Next Era of Capitalism）作者 「在本書中，羅斯特以他罕見的局內人角度，巧妙地揭示了亞馬遜的神祕企業文化，展示貝佐斯如何創造一套獨一無二的制度，協助亞馬遜制定各種良好的大小決策。」 ──布拉德．斯通，《貝佐斯傳：從電商之王到物聯網中樞，亞馬遜成功的關鍵》（The Everything Store: Jeff Bezos and the Age of Amazon）及《貝佐斯新傳：無極限！巔峰中再創新局的亞馬遜帝國》（Amazon Unbound: Jeff Bezos and the Invention of a Global Empire）作者 「我曾協助招募羅斯特進入亞馬遜，他出色地捕捉了亞馬遜的核心精神和領導原則，並讓我們都能了解其中的精髓。」──傑森．柴爾德，Arm財務長、亞馬遜前財務副總裁 「本書驅動、界定了人類歷史上最非凡組織之一的運作原則指南，極具權威性。這本書是少數幾本書中，讓我對亞馬遜的理解有根本性的轉變。羅斯曼的觀點反映出他在亞馬遜內部的深厚經驗和對公司運營的深刻理解，這是只有直接與貝佐斯和亞馬遜高層領導團隊共事的人才能具備的見解。本更新版本提出了一項重要的第十五條領導原則，建議貝佐斯的接班人、現任執行長賈西值得考慮採納。」──托德．畢夏普，《GeekWire》主編兼聯合創始人 「羅斯曼之所以擁有『超能力』，是因為他能夠成功地將亞馬遜的領導原則，轉化為適用於任何企業的商業經典，幫助企業變得更敏捷且以客戶為中心。其著作最引人入勝之處在於，他透過故事敘述與豐富的經驗建立的可信度，清晰闡明了從亞馬遜快速發展的經驗中，學到的寶貴、實用教訓的價值。」──賴瑞．海陶瑋，Vxtra Health執行長 「亞馬遜雖然規模龐大，卻始終在產業歷史上保持創新和敏捷。本書揭露了支持這一大成功的基本領導原則。對與亞馬遜競爭的企業，或渴望成為身處產業中的『亞馬遜』讀者的必讀之作。」──傑森．哥德柏格，Publicis集團首席策略官 「本書是不可或缺的工具書，當我在帶領藍色起源（Blue Origin）時經常參考。每條亞馬遜領導力原則背後的故事和背景，同時提供了亞馬遜的重要洞見和貝佐斯提出的有價值的脈絡，幫助我在快速擴展藍海起源的規模並進軍新業務領域時獲益匪淺。本書是必讀之作，適合希望了解身為全球最大組織之一的亞馬遜，如何在曖昧不清、不確定性和變化中持續保持創新，並以客戶為中心的讀者。」──羅伯．梅耶森，Delalune Space 執行長 ，前藍色起源總裁 「任何嚴肅的商業學習者都必須驚嘆於亞馬遜的非凡故事。一家公司如何在努力重新定義，甚至最終征服了這麼多的不同產業，取得如此巨大的成功？在本書中，前亞馬遜高管羅斯曼分享了他的答案：一套清晰的領導和經營管理原則，自亞馬遜創立以來，一套引導公司走向成功。對於任何有志於重新定義市場並從傳統競爭對手中爭取市場分額的領導者而言，本書是必讀之作。」──馬修．迪克森，《挑戰顧客，就能成交》（The Challenger sale）和《別再拚命討好顧客》（The Effortless Experience）作者 「本書經得起時間考驗，是無價之寶。亞馬遜可能是地球上最以客戶為中心的公司，然而到目前為止，他們能達成的成就幾乎無法複製。在本書中，羅斯曼卻拆解並簡化了亞馬遜的領導力原則，讓任何公司都能應用於實務中。我希望自己一開始就能讀到這本教科書。」 ──查維茲．科爾，薩凡納香蕉隊（Savannah Bananas）的所有者和《找到你的黃西裝》（暫譯，Find Your Yellow Tux）作者 「羅曼森提供了局內人角度，揭示了亞馬遜如何改變世界並成為B2C和B2B領域的王者。強烈建議閱讀本書！」──克里斯多夫．洛克海德，Apple 商業Podcaster第一名和亞馬遜暢銷書作者第一名 「在本書中，羅森曼清晰闡明了如何保持執著於提供的客戶體驗，並以此為基礎進行創新。這對醫療保健行業也同樣適用，病患正在成為注重品質和可負擔治療的活躍消費者。雖然『以客為尊』的理念聽起來像常識，但這確實是許多產業包括我所在的行業，可以並需要向亞馬遜學習的。本書既激勵人心又實用，讓每位領導者停下來思考：你如何驅動組織？你提出的策略是否由數據所形塑？你是否透過大膽的協作和超越角色的思維，為顧客創造整體的勝利？我的關鍵體會是，好奇心、文化和清晰的目標是任何組織成功的核心。你想要取得勝利嗎？這要從啟發以客戶為中心的創新願景開始。」──瑪莉-佛朗西斯科．舒丁，諾華製藥（Novartis）創新藥物國際部總裁、商務長 「我長期以來研究並欽佩亞馬遜在顛覆零售、供應鏈、科技等多領域的獨特角色。本書提供了本世代美國最具創新公司亞馬遜的內部觀點，深入了解其領導原則如何塑造策略和決策。羅斯曼的觀點闡明了亞馬遜如何透過『以客戶為中心』引導決策和企業文化，逐條建立引人入勝的領導力行動手冊。」──賽特．瑋特，Handled 公司執行長 「我們在奧邁企業顧問公司共事的12年裡，我觀察到羅斯曼每天都成功將14條領導原則整合到他的客戶工作中。可以把這14條領導原則當成『起飛前的檢查清單』，我在啟動任何關鍵項目之前，總會參考這些原則。」──湯姆．埃爾森布魯克，奧邁企業顧問公司績效改善部門執行長 「本書是執行長必讀的經典書籍，書中揭示了亞馬遜卓越成功背後的核心支柱。」 ──馬克．鮑爾，Podean公司執行長
Time S Up
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Author : Paul Dunn
language : en
Publisher: John Wiley & Sons
Release Date : 2022-11-22
Time S Up written by Paul Dunn and has been published by John Wiley & Sons this book supported file pdf, txt, epub, kindle and other format this book has been release on 2022-11-22 with Business & Economics categories.
Put values—and value—over volume with a professional services subscription model Professional firms are built on relationships. But you wouldn't know it by observing their predominant business model — a model centered on selling transactions and inputs, not outcomes that deepen and strengthen relationships. Time’s Up! offers you a guide to building a more valuable firm, one where relationships and lifetime customer value are at the center of how you create and capture value. You’ll learn how to: Create customer lifetime values that far exceed acquisition and retention costs Move customer relationships to the center of your firm Leverage the collective knowledge of your customers Elevate customers from where they are to their desired future by providing transformations, where the customer is the product. Only uncommon offerings command uncommon prices. Time’s Up! introduces you to a revolutionary new business model that transforms your firm, your teams and your results with the customer right at the center of the process.
More Is More
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Author : Blake Morgan
language : en
Publisher: Taylor & Francis
Release Date : 2017-04-21
More Is More written by Blake Morgan and has been published by Taylor & Francis this book supported file pdf, txt, epub, kindle and other format this book has been release on 2017-04-21 with Business & Economics categories.
“Less is more” may be good advice for many efforts, but it is terrible advice when it comes to customer experience. Brands that want to stay relevant must apply more energy, focus, and resources to creating knock-your-socks-off customer experiences than they ever did before. Companies that embrace a “more is more” philosophy work harder and go further to ensure that their customers have a positive experience: they do this through customer-focused strategies and leadership, via operations, policies, and procedures that consider how the customer will fare in every scenario. Customer experience guru Blake Morgan walks you through the D.O.M.O.R.E. concepts that set businesses up for success by emphasizing the importance of relationships. Companies that do more: Design something special Offer a strong employee experience Modernize with technology Obsess over the customer Reward responsibility and accountability Embrace disruption and innovation More Is More offers practical advice for building or improving customer experience that you can apply immediately at your own organization. Time is of the essence: your customers are not willing to wait for you to get the customer experience right. Outlining the key areas you need to address immediately, More Is More will help you weather external changes, remain relevant, and thrive in today’s ever-changing business landscape.
Amazon
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Author : Natalie Berg
language : en
Publisher: Kogan Page Publishers
Release Date : 2021-11-03
Amazon written by Natalie Berg and has been published by Kogan Page Publishers this book supported file pdf, txt, epub, kindle and other format this book has been release on 2021-11-03 with Business & Economics categories.
Amazon - one of the world's most valuable companies - is worth more than Walmart, Netflix, Target, Nike and Costco combined. What are the secrets to its success? How can these insights be applied to other businesses in the e-commerce sector? The retail industry is facing unprecedented challenges. Across all sectors and markets, retailers are shifting their business models and customer engagement strategies to ensure they survive. Amazon offers unique insight into the company's persistent dissatisfaction with the status quo and innovation and how it has fundamentally changed the ways in which we shop. This fully updated second edition explores Amazon's response to the coronavirus pandemic, the convergence of physical and digital retail, e-commerce economics and sustainability, as well as future policy implications. Written by industry-leading retail analysts and with the first edition now translated into more than a dozen languages, Amazon is an invaluable resource for discovering the lessons that can be learned from the company's unprecedented rise to dominance.
Toolbox Digital Business
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Author : Ralf T. Kreutzer
language : en
Publisher: Springer Nature
Release Date : 2022-05-13
Toolbox Digital Business written by Ralf T. Kreutzer and has been published by Springer Nature this book supported file pdf, txt, epub, kindle and other format this book has been release on 2022-05-13 with Business & Economics categories.
This book provides important guidelines for the digital transformation process and shows how established companies in particular can use digitization for their strategic further development. It highlights developments in IT and data management, supported by AI, and analyzes how marketing, sales, HR, the corporate organization and controlling must be transformed in the digital age in order to take advantage of these new opportunities as early and comprehensively as possible. The tools offered in this book will support companies in actively shaping the change.
Handbook Of Blockchain Digital Finance And Inclusion Volume 3
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Author : David Lee Kuo Chuen
language : en
Publisher: Academic Press
Release Date : 2025-04-25
Handbook Of Blockchain Digital Finance And Inclusion Volume 3 written by David Lee Kuo Chuen and has been published by Academic Press this book supported file pdf, txt, epub, kindle and other format this book has been release on 2025-04-25 with Business & Economics categories.
Handbook of Blockchain, Digital Finance, and Inclusion, Volume Three: Web3, AI, Privacy and Greentech presents the latest technological developments and innovations occurring in cryptocurrency. The book explores the hottest topics in this fast-moving area, emphasizing the financial opportunities made possible by cryptocurrencies, such as DePIN and decentralized finance while also presenting the theories and advances that have the potential to create additional opportunities in the convergence of blockchain with AI and privacy technology. Users will find this to be an important resource that bridges the gap between practical usability and academic perspective.This new volume continues the tradition of the first two, focusing on the latest trends, including Web3, Zero Knowledge Proof, Machine learning, Quantum Technologies, the Internet of Things in ESG, decentralized networks, digitalization, and more. It will serve as a valuable reference to an international audience that wants to learn not only about their own fields of specialization but also related fields. - Explains the practical consequences of these technologies and their economics to a broad spectrum of readers - Encompasses Web3, Zero Knowledge Proof, Machine learning, Quantum Technologies, the Internet of Things in ESG, decentralized networks, and digitalization - Provides sophisticated, in-depth summaries - Explains how blockchain technology provides greater efficiency and reduced cost for financial services
Books In Print Supplement
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Author :
language : en
Publisher:
Release Date : 2002
Books In Print Supplement written by and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2002 with American literature categories.