The Art Of Better Retail Banking
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The Art Of Better Retail Banking
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Author : Hugh Croxford
language : en
Publisher: John Wiley & Sons
Release Date : 2005-08-05
The Art Of Better Retail Banking written by Hugh Croxford and has been published by John Wiley & Sons this book supported file pdf, txt, epub, kindle and other format this book has been release on 2005-08-05 with Business & Economics categories.
"This new book on retail banking is both readable and innovative. Its analysis is unusually accessible in its style, and the book's conclusions and predictions will be rightly thought provoking. The customer is gaining real power and this new book's insights on the importance of leadership, the need to unleash creativity and to make a bank's IT and people resource work together more effectively for customer satisfaction are important pointers to the shape of future competitive differentiation." --Sir Mervyn Pedelty, Recently retired Chief Executive, The Co-operative Bank plc, smile, CIS and Co-operative Financial Services "A stimulating read. A readable and lively book that is always informative, sometimes controversial and invariably challenging. The authors don't expect readers to agree with it all, but the readers will undoubtedly gain some fresh insights and perspectives on the multiple issues facing management in a rapidly changing industry." --Chris Lendrum CBE, Recently retired Vice Chairman, Barclays Bank "This book is clear enough for the layman and thorough enough for any banker to obtain an excellent sense of the options for successful strategies for their retail businesses. The challenges of technology introduction, cost of production and scope of service are driving banks into responses increasingly similar to other industry sectors. These forces have been apparent for some years but are so evident now they can no longer be ignored. This book provides an excellent guide to mapping that future." --Joseph DeFeo, CEO, CLS Bank. "This is a useful guide to retail banking that provides a thought-provoking view on the state of The Art (of Better Retail Banking). Clearly retail banking can get better, and must! To steal an analogy from the conclusion, there is a sea change going on - consumers are looking more and more for greater simplicity and value, and so many banks are still making such heavy weather of it. This book does a good job of charting the current developments." -- Lindsay Sinclair, CEO, ING Direct UK. "A whistle-stop tour of all aspects of retail banking. This is a very readable and insightful real world mix of theory, strategy, tactics and practice. They have even managed to make banking sound exciting. But mostly they have been able to cut through the complexity to remind us all that success in retail banking is not just about finance and efficiency - it is about customers and staff, who are all too often forgotten about." --Craig Shannon, Executive Director - Marketing, Co-operative Financial Services. "The authors live up to their promise of providing managers and students with a clear exposition of the retail banking sector and how banks can confront the challenging future they face. This book is a practical manual with lots of useful advice. I was looking for new insights in this book - and I found them!" --Professor Adrian Payne, Professor of Services Marketing, Director, Centre for Services Management, Cranfield School of Management. "A key determinant of any organisation's success will be an enhanced understanding of 'value' as defined by customers, employees, shareholders and other stakeholders. Value can mean different things to these different groups, and this book has set itself the objective of identifying the approaches that will improve the value proposition for all of these interested parties. It achieves this objective." --Professor Steve Worthington, Faculty of Business and Economics, Monash University. "An enjoyable and useful read. It provides a good perspective on the role of IT and how IT suppliers and professionals need to contribute to future developments in retail banking strategy and implementation. It helps provide guidance for the significant challenges ahead for both suppl
Retail Banking
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Author : Keith Pond
language : en
Publisher:
Release Date : 2013-11-08
Retail Banking written by Keith Pond and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2013-11-08 with Banks and banking categories.
Since the second edition of Retail Banking, the world of banking has continued to go through radical change. The reputation of banks has fallen dramatically and now in many case bankers are seen as pariahs. Yet with many economies in the western world sluggish, the need for good banking is required more than ever and strangely many of the previous basics of banking are just as relevant today. This text is a user-friendly guide and introduction to the nature of retail banking in the modern financial services industry. The book comprehensively explains how banking works, covering subjects such as payment methods, fund transfers, collecting and paying banks and the principles of the banker-customer relationship. It covers the fundamental aspects of banking and the intermediation plus the need for balance between liquidity and profitability. It introduces the topic of lending, where some key credit risk tools are reviewed and applied, and basic securities, a vital "secondary repayment method" if credit default occurs. The book puts the topical area of retail banking into context for students, readers and bank staff alike.
Business Knowledge For It In Global Retail Banking
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Author : Corporation Essvale
language : en
Publisher: Essvale Corporation Limited
Release Date : 2011
Business Knowledge For It In Global Retail Banking written by Corporation Essvale and has been published by Essvale Corporation Limited this book supported file pdf, txt, epub, kindle and other format this book has been release on 2011 with Business & Economics categories.
Deals with the convergence of business and IT in the retail banking industry. This work aims to introduce the concepts of retail banking from a global perspective. This book covers topics including: an overview of the major retail banking products; payments and lending practices in different continents; and, IT projects in retail banking.
Business Knowledge For It In Retail Banking
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Author : Essvale Corporation Limited
language : en
Publisher: Essvale Corporation Limited
Release Date : 2007
Business Knowledge For It In Retail Banking written by Essvale Corporation Limited and has been published by Essvale Corporation Limited this book supported file pdf, txt, epub, kindle and other format this book has been release on 2007 with Bank and Banking Information technology categories.
This handbook for the discerning IT professional provides easy-to-follow guidelines on the business knowledge needed to forge a career in the fiercely competitive world of retail banking.
Retail Banking
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Author : A. Omarini
language : en
Publisher: Springer
Release Date : 2016-01-12
Retail Banking written by A. Omarini and has been published by Springer this book supported file pdf, txt, epub, kindle and other format this book has been release on 2016-01-12 with Technology & Engineering categories.
The world of retail banking is changing. While previously a purely money-making entity, the industry has brought social responsibility onto its agenda, and the ground rules for success have altered. Traditional convictions, rules and values that have influenced all banking business in the past are brought into question by this shift, and banks are adopting bold strategies in order to win out over competitors. Taking both multidisciplinary and holistic approaches, Retail Banking is a comprehensive analysis of how traditional retail banks can meet the challenges of the emerging competitive landscape. It outlines the importance of considering the traditional fundamentals of banking and fitting them into the modern times, where technology is pervasive and developments in the macro and micro scenarios have changed the landscape of the industry. It highlights that modern retail banking is a conscious step away from the past, and suggests that for banks to succeed in this field, they must step away from ad-hoc initiatives and instead encourage loyalty and a life-long confidence in each of their customers. This book will be of interest to those with in interest in retail banking, bank management, business models and strategies and financial services.
Retail And Digital Banking
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Author : John Henderson
language : en
Publisher: Kogan Page Publishers
Release Date : 2018-10-03
Retail And Digital Banking written by John Henderson and has been published by Kogan Page Publishers this book supported file pdf, txt, epub, kindle and other format this book has been release on 2018-10-03 with Business & Economics categories.
Endorsed by the Chartered Banker Institute as core reading for the Personal and Private Banking module, Retail and Digital Banking looks at the changes that have occurred, including developments in onshore and offshore operations, call centres and the impact of technology and other critical factors in retail and digital banking. This book considers the evolution of retail banking services and the major role that technology has played in providing quality, cost-effective services to consumers. This fascinating text then goes on to offer expert thought leadership on the future of retail banking and what this could mean for existing established banks and disruptive new entrants. Retail and Digital Banking offers readers the opportunity to take a step back and consider the evolution of the sector in which they work and the tremendous level of change that has occurred over time for all operational activity. Retail and Digital Banking provides support for the Personal and Private Banking module assessment and features practical case studies from the banking sector. This essential text brings the journey of modern banking to life and considers what the future holds. Online supporting resources include a glossary and updates to regulation.
The Future Of Retail Banking
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Author : J. DiVanna
language : en
Publisher: Springer
Release Date : 2003-11-06
The Future Of Retail Banking written by J. DiVanna and has been published by Springer this book supported file pdf, txt, epub, kindle and other format this book has been release on 2003-11-06 with Business & Economics categories.
This book arises from an event on the future of banking which included leading figures in the industry. It addresses current trends influencing competition including globalization, market structure, technology and demographics and how these will impact upon companies and their organization, business opportunities, revenue streams, branding and customer behaviour. It will also show banks how to develop strategic initiatives for future competition. This will represent essential thinking for the banking and financial services industry.
Retail Banking 2020
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Author : John Garvey, PwC (US) Global Banking and Capital Markets Leader
language : en
Publisher: PricewaterhouseCoopers LLP
Release Date : 2014-03-14
Retail Banking 2020 written by John Garvey, PwC (US) Global Banking and Capital Markets Leader and has been published by PricewaterhouseCoopers LLP this book supported file pdf, txt, epub, kindle and other format this book has been release on 2014-03-14 with Business & Economics categories.
Powerful forces are reshaping the banking industry. Customer expectations, technological capabilities, regulatory requirements, demographics and economics are together creating an imperative to change. Banks need to get ahead of these challenges and retool to win in the next era. Banks must not only execute on today’s imperatives, but also radically innovate and transform themselves for the future.
Retail Banking
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Author : J. B. Howcroft
language : en
Publisher: Wiley-Blackwell
Release Date : 1986
Retail Banking written by J. B. Howcroft and has been published by Wiley-Blackwell this book supported file pdf, txt, epub, kindle and other format this book has been release on 1986 with Banks and banking categories.
Tackles the retail banking revolution and looks at who the bankers are, what environment they operate in, changes in regulation and competition, the issues they must face in the latter part of the century, and the strategic options available to them.
Financial Management Information And Analysis For Retail Banks
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Author : John Smullen
language : en
Publisher: Woodhead Publishing
Release Date : 1995
Financial Management Information And Analysis For Retail Banks written by John Smullen and has been published by Woodhead Publishing this book supported file pdf, txt, epub, kindle and other format this book has been release on 1995 with Business & Economics categories.
This book fills a gap in the market by providing practical advice on financial management information systems for banks and will be essential reading for retail banking finance directors and officers, management accountants and financial advisers. The author approaches the topic from four angles, first giving a broad overview and then moving on to specific techniques including a look at efficiency and profitability. The third section looks at organization, product and customer policies and the administration problems. The book ends with a summary overview detailing the setting up of systems.