The Art Of Hotel Management Navigating The Frontlines Of Hospitality
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The Art Of Hotel Management Navigating The Frontlines Of Hospitality
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Author : Pasquale De Marco
language : en
Publisher: Pasquale De Marco
Release Date : 2025-07-10
The Art Of Hotel Management Navigating The Frontlines Of Hospitality written by Pasquale De Marco and has been published by Pasquale De Marco this book supported file pdf, txt, epub, kindle and other format this book has been release on 2025-07-10 with Business & Economics categories.
In a world where hospitality reigns supreme, the front office stands as the gateway to an unforgettable guest experience. This comprehensive guide unlocks the secrets of exceptional front office operations and management, empowering you to navigate the ever-changing landscape of the modern hospitality industry. Delve into the intricacies of welcoming guests with open arms, creating a welcoming guest room experience, and handling guest complaints with grace and professionalism. Discover the behind-the-scenes operations of housekeeping, ensuring spotless guest rooms and efficient public area maintenance. Unravel the mysteries of the night audit, the unsung hero responsible for financial integrity and optimizing hotel performance. Embrace the transformative power of front office technology, from property management systems to mobile check-in and digital keys. Master the art of revenue management, maximizing hotel profitability through demand patterns, pricing strategies, and yield management techniques. Cultivate effective front office leadership, building a team that excels in communication, conflict resolution, and training and development. Ensure a secure haven for guests by implementing robust security and safety measures, including access control, surveillance systems, emergency preparedness, and fire safety protocols. Explore the art of front office marketing, promoting the hotel's unique story through branding, digital marketing, public relations, and loyalty programs. Peer into the future of front office operations, examining emerging technologies, changing guest expectations, and the impact of sustainability on the industry. Whether you are a seasoned hotelier or an aspiring professional seeking to make your mark in this dynamic field, this book is your ultimate resource for navigating the frontlines of hospitality. With its wealth of insights and practical guidance, you will gain the knowledge and skills necessary to deliver exceptional guest experiences and drive operational excellence. If you like this book, write a review!
From Hotelier To Consultant
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Author : Gabriel Meyer
language : es
Publisher: Clube de Autores
Release Date : 2025-05-27
From Hotelier To Consultant written by Gabriel Meyer and has been published by Clube de Autores this book supported file pdf, txt, epub, kindle and other format this book has been release on 2025-05-27 with Juvenile Fiction categories.
In this gripping tale of career evolution, Gabriel Meyer takes you on a whirlwind journey from his humble beginnings to his triumphant rise as a sought-after consultant in the global hospitality industry. But this isn t just a story about one man s success—it s a roadmap for anyone looking to carve out their path to greatness.
Cross Cultural Aspects Of Tourism And Hospitality
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Author : Erdogan Koc
language : en
Publisher:
Release Date : 2020-09-04
Cross Cultural Aspects Of Tourism And Hospitality written by Erdogan Koc and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2020-09-04 with Tourism categories.
Cross-Cultural Aspects of Tourism and Hospitality is the first textbook to offer students, lecturers, researchers and practitioners a comprehensive guide to the influence of culture on service providers as well as on customers, affecting both the supply and the demand sides of the industry - organisational behaviour, and human resource management, and marketing and consumer behaviour. Given the need for delivering superior customer value, understanding different cultures from both demand and supply sides of tourism and hospitality and the impact of culture on these international industries is an essential part of all students' and practitioners' learning and development. This book takes a research-based approach critically reviewing seminal cultural theories and evaluating how these influence employee and customer behaviour in service encounters, marketing, and management processes and activities. Individual chapters cover a diverse range of cultural aspects including intercultural competence and intercultural sensitivity, uncertainty and risk avoidance, context in communication, power distance, indulgence and restraint, time orientation, gender, assertiveness, individualism and collectivism, performance orientation, and humane orientation. This book integrates international case studies throughout to show the application of theory, includes self-test questions, activities, further reading, and a set of PowerPoint slides to accompany each chapter. This will be essential reading for all students, lecturers, researchers and practitioners and future managers in the fields of Tourism and Hospitality.
A Wealth Of Insight
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Author : Rahim B. Kanani
language : en
Publisher:
Release Date : 2017-12-20
A Wealth Of Insight written by Rahim B. Kanani and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2017-12-20 with categories.
In A Wealth of Insight, more than thirty-five of the world's best luxury hoteliers share exactly what it takes to lead and manage some of the most legendary hotels and resorts. Each executive profile includes bite-size insights, stunning photography and real-life examples on recruiting, culture, technology, marketing, branding, personalization, authenticity, anticipation, design, partnerships and more. Hoteliers also detail the most significant trends impacting the sector today, and how those trends will shape the future of luxury hospitality. The sheer scale and scope of this effort--to distill industry wisdom across two dozen countries--is unprecedented. For aspiring and current general managers of luxury hotels, for hospitality executives in search of a practical guide on how best to deliver a world-class guest experience, and for the modern luxury traveler eager to go behind the scenes, A Wealth of Insight is the holy grail of five-star leadership and management.
Gamification For Tourism
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Author : Feifei Xu
language : en
Publisher: Channel View Publications
Release Date : 2021-05-10
Gamification For Tourism written by Feifei Xu and has been published by Channel View Publications this book supported file pdf, txt, epub, kindle and other format this book has been release on 2021-05-10 with Business & Economics categories.
This book examines the cutting-edge concept of gamification in tourism. It provides a theoretical foundation for tourism gamification and discusses the concepts of gaming and gamification and their application in the tourism and hospitality industry. The chapters offer valuable insights by showcasing examples of best practice from different countries and addressing key issues of game mechanism and game design principles. They focus on areas such as game design elements, game player types and their motivation, location-based games, augmented reality and virtual reality games. The volume will be useful for students and researchers in tourism marketing, digital tourism, smart tourism and tourism futures. It also serves as a helpful tool for tourism industry practitioners looking to increase customer engagement, enhance loyalty and raise brand awareness.
Training And Development For The Hospitality Industry
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Author : Debra F. Cannon
language : en
Publisher: Educational Institute
Release Date : 2012-05-30
Training And Development For The Hospitality Industry written by Debra F. Cannon and has been published by Educational Institute this book supported file pdf, txt, epub, kindle and other format this book has been release on 2012-05-30 with Hospitality categories.
Every hospitality organization needs well-trained employees. Use this text to teach your students how to be excellent trainers who understand the role training plays in the organization, how to design it, and how to deliver it. Students will learn: * How to measure training as an investment in the organization * Assessment methods to determine training needs * Instructional design techniques and
Exceptional Service Exceptional Profit
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Author : Leonardo Inghilleri
language : en
Publisher: AMACOM
Release Date : 2010-04-14
Exceptional Service Exceptional Profit written by Leonardo Inghilleri and has been published by AMACOM this book supported file pdf, txt, epub, kindle and other format this book has been release on 2010-04-14 with Business & Economics categories.
What if you could protect your business against competitive inroads, once and for all? Customer service experts Leonardo Inghilleri and Micah Solomon's anticipatory customer service approach was first developed at The Ritz-Carlton as well as at Solomon's company Oasis, and has since proven itself in countless companies around the globe--from luxury giant BVLGARI to value-sensitive auto parts leader Carquest and everywhere in between. Their experience shows that the most powerful growth engine in a tight market--and best protection from competitive inroads--is to put everything you can into cultivating true customer loyalty. Exceptional Service, Exceptional Profit takes the techniques that minted money for these brands and reveals how you can apply them to your own business to provide the kind of exceptional service that nearly guarantees loyalty. Soon, you'll be reaping the benefits of loyal customers who are: less sensitive to price competition, more forgiving of small glitches, and, ultimately, who are "walking billboards" happily promoting your brand. Filled with detailed, behind-the-scenes examples, Exceptional Service, Exceptional Profit unlocks a new level of customer relationship that leaves your competitors in the dust, your customers coming back day after day, and your bottom line looking better than it ever has before.
Human Resource Management For Hospitality Tourism And Events
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Author : Dennis Nickson
language : en
Publisher: Routledge
Release Date : 2013-08-29
Human Resource Management For Hospitality Tourism And Events written by Dennis Nickson and has been published by Routledge this book supported file pdf, txt, epub, kindle and other format this book has been release on 2013-08-29 with Business & Economics categories.
Please note: this title will publish in January 2012. This textbook explores the policies and practices employed in the management of people working in the tourism, hospitality and events industries. It considers the nature of these industries and the varied approaches that organizations take with the handling of matters such as recruitment, health and welfare and remuneration. This book is enriched with topical case studies that describe and illustrate the human resource management behaviour of airlines, hotel chains and other international companies in the sector, providing real world industry perspective. With a clear, reader friendly layout containing chapter outlines and objectives and examples of best practice, this is the ideal guide to HRM for any student on a hospitality, tourism or related course.
Handbook Of Human Resource Management In The Tourism And Hospitality Industries
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Author : Ronald J. Burke
language : en
Publisher: Edward Elgar Publishing
Release Date : 2018-01-26
Handbook Of Human Resource Management In The Tourism And Hospitality Industries written by Ronald J. Burke and has been published by Edward Elgar Publishing this book supported file pdf, txt, epub, kindle and other format this book has been release on 2018-01-26 with Business & Economics categories.
The hospitality and tourism sector is an increasingly significant contributor to GDP worldwide, as well as a key source of employment in developing regions. Drawing on contemporary research, this Handbook provides a provocative review of the major human resource challenges facing the hospitality and tourism sector today.
Sexual Orientation And Transgender Issues In Organizations
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Author : Thomas Köllen
language : en
Publisher: Springer
Release Date : 2016-04-25
Sexual Orientation And Transgender Issues In Organizations written by Thomas Köllen and has been published by Springer this book supported file pdf, txt, epub, kindle and other format this book has been release on 2016-04-25 with Business & Economics categories.
Over the last decade workforce diversity has attracted much scientific attention. Given the shortage of literature on issues related to homosexual, bisexual and transgender employees, compared to other facets of workforce diversity, this book opens up new perspectives on this issue. Emphasis is placed on the equal consideration of gay, lesbian, bisexual, and transgender issues. Thus the predominance of lesbian and gay issues in LGBT research (and practice), will be contrasted by an explicit consideration of the unique experiences, stressors and related needs of bisexual and transgender employees. Contributions provide deeper insights into the differing experiences the whole spectrum of LGBT employees make in the workplace in different national and occupational contexts. Furthermore, the collection offers contextualized insights for evaluating and conceptualizing organizational initiatives aiming at a higher level of inclusion for LGBT employees.