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The C R M Pocketbook

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C R M Pocketbook

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Author : David Alexander
language : en
Publisher: Management Pocketbooks
Release Date : 2013-01-01

C R M Pocketbook written by David Alexander and has been published by Management Pocketbooks this book supported file pdf, txt, epub, kindle and other format this book has been release on 2013-01-01 with Business & Economics categories.

An effective customer relationship management strategy can deliver a step change in customer engagement, profitability, revenue growth and sustainability. This second edition of the CRM Pocketbook will help managers take a more strategic approach to setting relationship management objectives and implementing practical plans in a multi-channel environment. Consumers are becoming more empowered and turning to channels where they can access their own personal information, have more say in how that information is used, and manage how often they receive marketing materials. They have the ability to compare and analyse product and service offerings without the need for interaction with suppliers. This book explains how organisations can build more effective engagement strategies that provide outstanding customer support and drive business value. There is a section describing the contribution needed from departments within organisations, including how to keep investors informed and supportive of CRM initiatives, leading to the delivery of the customer promise and business results.

The C R M Pocketbook

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Author : David Alexander
language : en
Publisher: Pocketbooks
Release Date : 2001

The C R M Pocketbook written by David Alexander and has been published by Pocketbooks this book supported file pdf, txt, epub, kindle and other format this book has been release on 2001 with Business & Economics categories.

Customer relationship management (CRM) seeks to organise a business around its customers. This book describes customer relationship management and explains why businesses are employing it.

C R M Pocketbook

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Author : David Alexander
language : en
Publisher:
Release Date : 2013-11

C R M Pocketbook written by David Alexander and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2013-11 with Customer relations categories.

The C R M Pocket Book

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Author : David Alexander
language : en
Publisher:
Release Date : 2001

The C R M Pocket Book written by David Alexander and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2001 with Customer relations categories.

Key Account Manager S Pocketbook

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Author : Roger E. Jones
language : en
Publisher: Management Pocketbooks
Release Date : 2013-01-01

Key Account Manager S Pocketbook written by Roger E. Jones and has been published by Management Pocketbooks this book supported file pdf, txt, epub, kindle and other format this book has been release on 2013-01-01 with Business & Economics categories.

The new, 2nd edition of the Key Account Manager's Pocketbook gives practical advice on how to keep and develop important customers, thereby maximising ongoing revenue streams, reducing sales costs, improving investment planning and increasing market knowledge. It opens by describing the key account manager's role and then goes on to describe how to rise up the so-called customer perception ladder, moving from a simple commodity supplier to developing a solid, long-term business partnership with your key customers. The author next explains how to develop the 'key account development plan', how to increase your influence with the decision-maker in your key account (relationship management) and how to win new business. The final chapter runs through the essential steps of key account handling. There are short exercises throughout which, if carried out, will help to reinforce the key learning points.

Australian Management Essentials

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Author : Neil Flanagan
language : en
Publisher: Woodslane Press
Release Date : 2019-06-01

Australian Management Essentials written by Neil Flanagan and has been published by Woodslane Press this book supported file pdf, txt, epub, kindle and other format this book has been release on 2019-06-01 with Business & Economics categories.

Australian Management Essentials is the most comprehensive book about management available. This invaluable reference covers all topics essential to senior managers, front-line managers and supervisors. Hundreds of step-by-step solutions are presented in a uniquely accessible structure, along with proven leadership tactics and expert management tips. Discover everything that the Australian manager needs to know in order to manage and lead effectively in the workplace.

Managing Customer Service

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Author : Institute of Leadership & Management
language : en
Publisher: Routledge
Release Date : 2013-06-17

Managing Customer Service written by Institute of Leadership & Management and has been published by Routledge this book supported file pdf, txt, epub, kindle and other format this book has been release on 2013-06-17 with Business & Economics categories.

Super series are a set of workbooks to accompany the flexible learning programme specifically designed and developed by the Institute of Leadership & Management (ILM) to support their Level 3 Certificate in First Line Management. The learning content is also closely aligned to the Level 3 S/NVQ in Management. The series consists of 35 workbooks. Each book will map on to a course unit (35 books/units).

The Management Bible

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Author : Neil Flanagan
language : en
Publisher: Penguin Random House South Africa
Release Date : 2015-12-10

The Management Bible written by Neil Flanagan and has been published by Penguin Random House South Africa this book supported file pdf, txt, epub, kindle and other format this book has been release on 2015-12-10 with Business & Economics categories.

What makes The Management Bible special is that all the knowledge you need on management has been encapsulated in one comprehensive, handy volume. Covering topics such as managing yourself, staff relationships, office crises, interpersonal conflict and skills building, the book offers step-by-step solutions to over 300 common management challenges and problems. Packed with practical, no-nonsense advice, The Management Bible is informative, authoritative and a wonderful survival manual for managers at all levels.

Caring For The Customer

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Author : Institute of Leadership & Management
language : en
Publisher: Routledge
Release Date : 2007-06-07

Caring For The Customer written by Institute of Leadership & Management and has been published by Routledge this book supported file pdf, txt, epub, kindle and other format this book has been release on 2007-06-07 with Business & Economics categories.

With forty well structured and easy to follow topics to choose from, each workbook has a wide range of case studies, questions and activities to meet both an individual or organization's training needs. Whether studying for an ILM qualification or looking to enhance the skills of your employees, Super Series provides essential solutions, frameworks and techniques to support management and leadership development.

Pocket Book For Simulation Debriefing In Healthcare

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Author : Denis Oriot
language : en
Publisher: Springer
Release Date : 2017-09-25

Pocket Book For Simulation Debriefing In Healthcare written by Denis Oriot and has been published by Springer this book supported file pdf, txt, epub, kindle and other format this book has been release on 2017-09-25 with Education categories.

This book is a concise manual on debriefing techniques in a clinical educational context. It presents the most popular debriefing techniques and, hence, can be used as a reference manual by educators to help them achieve their intended debriefing objectives. The overarching objective of debriefing is to promote reflection and improve patient safety awareness at an individual and a team level. This book provides clear explanations of what constitutes a valuable and effective debriefing, and presents the various approaches that can be used and how debriefing differs from feedback. It includes key recommendations on aspects that directly or indirectly impact debriefing with different populations of learners such as students or qualified healthcare professionals of various levels of seniority. This book can also be used as a survival guide for both simulation educators and clinicians during debriefings. It includes several useful sections explaining the different phases of a debriefing session, which help learners develop and consolidate their knowledge, and identify potential knowledge or performance gaps and near misses. The underlying philosophy of this book is to also promote profound respect for the trainee by using a non-offensive debriefing approach. Debriefing facilitators will appreciate the several key sentences that will help them lead and engage their learners in the various phases of expressing their emotions and analyzing their experience and actions.

The C R M Pocketbook

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