The Client Centric Protagonist
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The Client Centric Protagonist
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Author : Nilakantasrinivasan J
language : en
Publisher: Nilakantasrinivasan J
Release Date : 2022-06-18
The Client Centric Protagonist written by Nilakantasrinivasan J and has been published by Nilakantasrinivasan J this book supported file pdf, txt, epub, kindle and other format this book has been release on 2022-06-18 with Business & Economics categories.
- How can I, as an individual, become more client-focused? - How can we, as a company, foster client-centered transformation and culture? If you are looking for answers to the two questions mentioned above, then this is your book. The author, Nilakantasrinivasan J has presented the answers as a story of Parth, an Indian Army veteran who joins a specialty chemicals company called SPKEM as an account manager. Without the requisite domain knowledge, will he steer himself and his organization from a brewing storm? Over 300+ books have been written on this topic, so why one more? In author's 25 years in the industry, he has closely studied organizations in B2C, as well as B2B, through the lens of their policies, processes, technology, culture, and people, and at the same time listened to their client-side stories. Client Centricity is a perpetual quest for most organizations, and a lot has been accomplished, but CXOs are still curious as to why all this doesn’t translate into business growth and why are clients leaving? What do clients value? Author gives you workable methods, not empty promises. It presents a planned program with approaches, tools and tips for account managers, business development managers, customer success managers, business heads, CXOs, entrepreneurs, consultants & business students. The book presents the 7 Acts of Client Centric Professional, Client Centric Value Plan, Stakeholder Engagement, 3Level Client Centricity Framework and Human-to-Human (H2H) approach.
A Little Book On Customer Experience
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Author : Nilakantasrinivasan J
language : en
Publisher: Nilakantasrinivasan J
Release Date : 2022-06-28
A Little Book On Customer Experience written by Nilakantasrinivasan J and has been published by Nilakantasrinivasan J this book supported file pdf, txt, epub, kindle and other format this book has been release on 2022-06-28 with Business & Economics categories.
This little book pulls together some of the best aphorisms of leading Customer Experience (CX) experts and leaders, in general, taken from different sources with commentaries from the Author. First edition of this book was released in 2017 and since then, it has made it to the desk tops of many CXOs. Isn't a quotation on customer a great way to start a conversation or speech? With over 150 quotes, this is indeed a large collection of best quotations for any customer centricity, customer service, business development, marketing professional. Aphorisms are grouped in following categories: Customer Experience Strategy Customer Experience Design Know Your Customer Customer Experience Change Service Attitude Service Quality Delighting Customers Customer Loyalty Customer Retention You can use it to motivate your team on customer centricity or simply gift it to employees in an off-site! Profound and simple, these pithy sayings go a long way in delivering world class customer experience.
Storynomics
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Author : Robert McKee
language : en
Publisher: Hachette UK
Release Date : 2018-03-20
Storynomics written by Robert McKee and has been published by Hachette UK this book supported file pdf, txt, epub, kindle and other format this book has been release on 2018-03-20 with Business & Economics categories.
Based on the hottest, most in-demand seminar offered by the legendary story master Robert McKee -- Storynomics translates the lessons of storytelling in business into economic and leadership success. Robert McKee's popular writing workshops have earned him an international reputation. The list of alumni with Academy Awards and Emmy Awards runs off the page. The cornerstone of his program is his singular book, Story, which has defined how we talk about the art of story creation. Now in Storynomics, McKee partners with digital marketing expert and Skyword CEO Tom Gerace to map a path for brands seeking to navigate the rapid decline of interrupt advertising. After successfully guiding organizations as diverse as Samsung, Marriott International, Philips, Microsoft, Nike, IBM, and Siemens to transform their marketing from an ad-centric to story-centric approach, McKee and Gerace now bring this knowledge to business leaders and entrepreneurs alike. Drawing from dozens of story-driven strategies and case studies taken from leading B2B and B2C brands, Storynomics demonstrates how original storytelling delivers results that surpass traditional advertising. How will brands and their customers connect in the future? Storynomics provides the answer.
The Inner World Outside
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Author : Paul Holmes
language : en
Publisher: Routledge
Release Date : 2015-08-14
The Inner World Outside written by Paul Holmes and has been published by Routledge this book supported file pdf, txt, epub, kindle and other format this book has been release on 2015-08-14 with Psychology categories.
First published in 1993, The Inner World Outside has become a classic in its field. Paul Holmes walks the reader through the ‘inner world’ of object relationships and the corresponding ‘outside world’ shared by others in which real relationships exist. Trained as a psychotherapist in both psychoanalytical and psychodramatic methods, Paul Holmes has written a well informed, clear introduction to Object Relations Theory and its relation to psychodrama. He explores the links between the theories of J.L. Moreno, the founder of psychodrama, and Sigmund Freud, the founder of psychoanalysis, and presents a stimulating synthesis. Each chapter opens with an account of part of a psychodrama session which focus on particular aspects of psychodrama or object relations theory illuminating the concepts or techniques using the clinical material from the group to illustrate basic psychoanalytic concepts in action. Published here with a new introduction from the author that links the book’s content to concepts of attachment theory, the book weaves together the very different concepts in an inspiring and comprehensive way that will ensure the book continues to be used by mental health and arts therapies professional, whether in training or practice.
The Power Of Customer Experience
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Author : Martin Newman
language : en
Publisher: Kogan Page Publishers
Release Date : 2021-05-03
The Power Of Customer Experience written by Martin Newman and has been published by Kogan Page Publishers this book supported file pdf, txt, epub, kindle and other format this book has been release on 2021-05-03 with Business & Economics categories.
Having a customer-centric business model has evolved from being a nice-to-have to a must-have for any organization. A focus on products and services alone is no longer enough to outstrip the competition. In the current digital ecosystem, consumers can instantly compare products, prices and services with the touch of a button from the comfort of their home. Therefore, every organization must now focus on their overall customer experience to achieve the tricky but imperative balance between efficiency and personalization. In The Power of Customer Experience, Martin Newman presents clear data that proves the direct link between customer-centricity with profit and shareholder value. Drawing on examples from well-known companies like JD Sports, Delta Airlines, Lego, Selfridges, BMW, Hilton, Deliveroo and Uber, it analyses how organizations provide the most effective customer experience, and reveals the strategies that have allowed them to succeed. Featuring tips and tools throughout, it will enable readers to understand the impact of customer centricity on some of the best known brands, to gain invaluable insights that can be used to grow emerging brands and revitalize existing brands.
Advanced Treatment For Huntington S Disease Apometry Nlp Regression And Hypnosis
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Author : Thor Otto Alexsander
language : en
Publisher: Edenilson Brandl
Release Date :
Advanced Treatment For Huntington S Disease Apometry Nlp Regression And Hypnosis written by Thor Otto Alexsander and has been published by Edenilson Brandl this book supported file pdf, txt, epub, kindle and other format this book has been release on with Health & Fitness categories.
In the pursuit of alleviating the burden of Huntington's Disease, this book sets out on a remarkable journey through the realms of alternative therapies, cutting-edge technologies, and the uncharted territories of consciousness and healing. "Advanced Treatment for Huntington's Disease: Apometry, NLP, Regression, and Hypnosis" is a culmination of years of exploration, research, and a deep-rooted commitment to enhancing the lives of those affected by this relentless condition. The pages that follow are a testament to the power of human ingenuity and the unwavering hope for a brighter future. Drawing upon a spectrum of disciplines, from apometry to NLP, regression, and even hypnosis, this book is an endeavor to assemble a comprehensive guide for those seeking innovative avenues of treatment and understanding. Exploring Apometry and Beyond We embark upon an exploration of apometry, a technique that goes beyond conventional boundaries. From understanding its fundamental principles to crafting apometric journeys, each chapter delves deeper into the possibilities this practice can offer. As we unravel its potential, we also contemplate its intersections with spirituality, genetics, and the intricacies of the mind-body connection. Navigating the Labyrinth of Therapies This book is not merely about apometry—it's about the amalgamation of therapies. NLP and regression techniques come to the forefront as invaluable tools in the quest for healing. From empowering individuals with effective strategies to revisiting the past for insights into the present, these techniques present a tapestry of choices that can aid in the management of Huntington's Disease and its associated challenges. Beyond the Conventional: Parapsychology and More We embrace the unconventional. With chapters dedicated to parapsychology, paranormality, and the unexplored dimensions of therapy, we invite readers to venture beyond the known. The interaction between genetics and consciousness, the impact of spirituality on healing, and the prospect of engaging with extraterrestrial beings all find their place within these pages. A Vision for the Future As we traverse these territories of knowledge and possibility, it becomes evident that the future is brimming with potential. Apometry is not just a technique; it's a vision for the future of healing. With intersections with fields like genetics, anthropology, and even the management of holistic spaces, the horizons of possibility expand exponentially. This book is a tribute to the human spirit's resilience and innovation. It's an invitation to embrace the unfamiliar and to channel our collective energies towards a world where Huntington's Disease is not a sentence but a challenge we can collectively rise to meet. As you turn these pages, may you find inspiration, insight, and a renewed sense of hope. For the journey ahead is one of discovery, transformation, and the boundless potential of the human mind and heart.
The Gale Encyclopedia Of Psychology
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Author : Susan B. Gall
language : en
Publisher: Gale Cengage
Release Date : 1996
The Gale Encyclopedia Of Psychology written by Susan B. Gall and has been published by Gale Cengage this book supported file pdf, txt, epub, kindle and other format this book has been release on 1996 with Psychology categories.
Contains approximately 500 alphabetically-arranged entries that provide information about key concepts in psychology, and includes illustrations and a glossary of terms.
101 More Favorite Play Therapy Techniques
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Author : Heidi Kaduson
language : en
Publisher: Bloomsbury Publishing PLC
Release Date : 2010-06-22
101 More Favorite Play Therapy Techniques written by Heidi Kaduson and has been published by Bloomsbury Publishing PLC this book supported file pdf, txt, epub, kindle and other format this book has been release on 2010-06-22 with Psychology categories.
Separated into seven categories for easy reference, the techniques within each chapter are applied to practice situations in a concise format for easy reference and use. The interventions illustrated include Storytelling, to enhance verbalizations in children; Expressive Art, to promote children's coping ability by using various art mediums; Game Play, to help children express themselves in a playful environment; Puppet Play, to facilitate the expression of conflicting emotions; Play Toys and Objects, to demonstrate the therapeutic use of various toys and objects in the playroom; Group Play, to offer methods and play techniques for use in group settings; and Other, to provide miscellaneous techniques that are useful in many settings. This book is a response to the evident need of clinicians for easy to use play therapy techniques. A welcome addition to the earlier collection, it is designed to help children enhance verbalization of feeling, manage anger, deal with loss and grief, and heal their wounds through the magic of play therapy. Clear and marvelously simple, this manual will be an invaluable addition to any professional's or student's library. A Jason Aronson Book
Strategic Market Management
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Author : Atindra Kumar Biswas
language : en
Publisher: Notion Press
Release Date : 2018-01-17
Strategic Market Management written by Atindra Kumar Biswas and has been published by Notion Press this book supported file pdf, txt, epub, kindle and other format this book has been release on 2018-01-17 with Education categories.
How to Manage Market For Sustainable Profit and Growth This concise book is an attempt to answer this question by urging the business professionals to see and carry out the entire business from the perspective of customers. The book provides step by step directions to business professionals how to find out the unmet or under-met jobs of customers; how to choose the market of interest and specific groups of customers for doing business with; how to create and deliver winning customer value proposition for these customers through innovation and suitable business models; how to navigate the business through product development, branding, sales, and distribution, under different kinds of market complexities including commoditization and globalization of markets, and provide seamless experience to the customers.. The book ends with recommending ways to manage customer loyalty and profitability, and steering the firm to the path of sustained profitable growth.
Resilience Of Luxury Companies In Times Of Change
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Author : Gabriella Lojacono
language : en
Publisher: Walter de Gruyter GmbH & Co KG
Release Date : 2021-08-23
Resilience Of Luxury Companies In Times Of Change written by Gabriella Lojacono and has been published by Walter de Gruyter GmbH & Co KG this book supported file pdf, txt, epub, kindle and other format this book has been release on 2021-08-23 with Business & Economics categories.
Why do some luxury companies remain resilient through times of change, while others do not? The reason is that these companies have unique skills to diversify their revenue generation by being ambidextrous. Luxury companies today cannot depend on their reputation or their creativity alone to remain resilient, rather they require the ability to be ambidextrous – to explore new trajectories for future growth and exploiting their iconic values. In past decades, the industry has shifted from product to customer centric and forced companies to adopt new strategies and approaches to succeed. This includes the adoption of digital platforms such as ecommerce, social media and mobile enabled tools to continually elevate customer experience. In addition, new business models have emerged to address growing pains, particularly in inventory issues, over manufacturing and sustainability. Brands today are forced to adopt evolution through innovation that is anchored by new values without compromising their DNA. Based on in-depth research and interviews with CEOs from leading luxury companies, Lojacono and Pan show how companies can hedge their risks and remain resilient in times of change.