The Compassionate Geek
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The Compassionate Geek
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Author : Don R. Crawley
language : en
Publisher: Soundtraining Net
Release Date : 2011-05-05
The Compassionate Geek written by Don R. Crawley and has been published by Soundtraining Net this book supported file pdf, txt, epub, kindle and other format this book has been release on 2011-05-05 with Computer industry categories.
Note: There is a newer version of this book available. Please look up ISBN 978-0983660736. A real-world, plain-language how-to guide for delivering amazing customer service to end-users. Now in its second edition, The Compassionate Geek was written by tech people for tech people. There are no frills, just best practices and ideas that actually work! Filled with practical tips, best practices, and real-world techniques, The Compassionate Geek is a quick read with equally fast results. Here's what you'll find: Best practices for communicating with email, including examples The four intrinsic qualities of great service providers Best practices for communicating using chat and texting Ten tips for being a good listener Two practical ways to keep your emotions in check A flow chart for handling user calls What to do when the user is wrong How to work with the different generations in the workplace All of the information is presented in a straightforward style that you can understand and use right away. There's nothing "foo-foo," just down-to-earth tips and best practices learned from years of working with IT pros and end-users.
The Compassionate Geek
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Author : Don R. Crawley
language : en
Publisher:
Release Date : 2013-10
The Compassionate Geek written by Don R. Crawley and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2013-10 with Computer industry categories.
Newly expanded edition. A real-world, plain-language how-to guide for delivering amazing customer service to customers and end-users. Now in its third edition, The Compassionate Geek is the definitive guide for delivering amazing customer service to customers and end-users. Filled with practical tips, best practices and real-world techniques, The Compassionate Geek is a quick read with equally fast results. Each chapter contains a reflection and discussion section to help improve customer service skills. Inside are lots of personal stories and examples of mistakes made and lessons learned in addition to an entire chapter on overcoming personal and professional obstacles. All of the information is presented in a straightforward style that can be understood and used right away. There's nothing foo-foo, just down-to-earth tips and technical support best practices learned from years of working with technical staff and demanding customers and end-users. Here's what you'll find: The four intrinsic qualities of great customer service providers Customer service tips on how to say no without alienating your customer or end user Best practices for communicating with email, including examples Best practices for communicating using chat and texting Ten tips for being a good listener Two practical ways to keep your emotions in check using emotional intelligence (eq) techniques A six-step flow chart for handling customer and end user calls Customer service skills to use when the customer or end user is wrong How to work with the different generations in the workplace Motivational stories of human triumph with reflection and discussion questions Techniques for overcoming personal and professional obstacles All of the information is presented in a straightforward style that you can understand and use right away. There's nothing "foo-foo," just down-to-earth tips and technical support best practices learned from years of working with technical staff and demanding customers and end users.
The Compassionate Geek
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Author : Don Crawley
language : en
Publisher: C'est Bon Press
Release Date : 2016-05
The Compassionate Geek written by Don Crawley and has been published by C'est Bon Press this book supported file pdf, txt, epub, kindle and other format this book has been release on 2016-05 with Business & Economics categories.
"Our work, in Information Systems and Technology, is about helping our end users do their jobs more productively, efficiently, and creatively. IT (Information Technology) is all about crafting creative technical solutions to perplexing human problems in the workplace." This is the understanding of the IT superstars. It is also the basis of this, the most recent of The Compassionate Geek series of books. In The Compassionate Geek: The 5 Principles of IT Customer Service Success, author Don R. Crawley explores the five characteristics which are common among IT customer service superstars. In plain language, he reveals the five principles, shows common roadblocks to success, and lays out simple and realistic steps you can take to implement the five principles in both your professional and personal life. You'll learn how to put humanity into our world of technology.Written in Crawley's conversational style with personal anecdotes, logic and reason, and a takeaway at the end of each chapter, The Compassionate Geek: The 5 Principles of IT Customer Service Success is not just your guidebook to elevating your customer service success, it's your guidebook to a new, more self-confident and compassionate way of living.
Geek Love
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Author : Katherine Dunn
language : en
Publisher: Vintage
Release Date : 2011-05-25
Geek Love written by Katherine Dunn and has been published by Vintage this book supported file pdf, txt, epub, kindle and other format this book has been release on 2011-05-25 with Fiction categories.
National Book Award Finalist • Here is the unforgettable story of the Binewskis, a circus-geek family whose matriarch and patriarch have bred their own exhibit of human oddities—with the help of amphetamines, arsenic, and radioisotopes. One of The Atlantic’s Great American Novels of the Past 100 Years Their offspring include Arturo the Aquaboy, who has flippers for limbs and a megalomaniac ambition worthy of Genghis Khan . . . Iphy and Elly, the lissome Siamese twins . . . albino hunchback Oly, and the outwardly normal Chick, whose mysterious gifts make him the family’s most precious—and dangerous—asset. As the Binewskis take their act across the backwaters of the U.S., inspiring fanatical devotion and murderous revulsion; as its members conduct their own Machiavellian version of sibling rivalry, Geek Love throws its sulfurous light on our notions of the freakish and the normal, the beautiful and the ugly, the holy and the obscene. Family values will never be the same.
Dreams Bigger Than Heartbreak
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Author : Charlie Jane Anders
language : en
Publisher: Tor Teen
Release Date : 2022-04-05
Dreams Bigger Than Heartbreak written by Charlie Jane Anders and has been published by Tor Teen this book supported file pdf, txt, epub, kindle and other format this book has been release on 2022-04-05 with Young Adult Fiction categories.
From the international bestselling author of All the Birds in the Sky, Charlie Jane Anders, comes Dreams Bigger Than Heartbreak, the sequel to Victories Greater Than Death in the thrilling adventure Unstoppable series. They'll do anything to be the people they were meant to be — even journey into the heart of evil. Rachael Townsend is the first artist ever to leave Earth and journey out into the galaxy — but after an encounter with an alien artifact, she can't make art at all. Elza Monteiro is determined to be the first human to venture inside the Palace of Scented Tears and compete for the chance to become a princess — except that inside the palace, she finds the last person she ever wanted to see again. Tina Mains is studying at the Royal Space Academy with her friends, but she's not the badass space hero everyone was expecting. Soon Rachael is journeying into a dark void, Elza is on a deadly spy mission, and Tina is facing an impossible choice that could change all her friends lives forever. At the Publisher's request, this title is being sold without Digital Rights Management Software (DRM) applied.
How Do You Spell G E E K
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Author : Julie Anne Peters
language : en
Publisher: Little, Brown Books for Young Readers
Release Date : 2013-02-19
How Do You Spell G E E K written by Julie Anne Peters and has been published by Little, Brown Books for Young Readers this book supported file pdf, txt, epub, kindle and other format this book has been release on 2013-02-19 with Juvenile Fiction categories.
The bond between best friends is put to the test as they compete for spelling bee glory in this novel from National Book Award finalist Julie Anne Peters. Best friends Kimberly and Ann both have a dream to make it to the National Spelling Bee in Washington, D.C. Eighth grade is the last year they can qualify, so they are practicing day and night. But when Ann is assigned to sponsor new student Lurlene Brueggemeyer, who turns out to be an amazing speller, suddenly her relationship with Kimberly and her chances of winning the competition are put to the test. If the three girls end up competing against each other for the prize, that can spell only one thing: t-r-o-u-b-l-e.
Still Just A Geek
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Author : Wil Wheaton
language : en
Publisher: HarperCollins
Release Date : 2022-04-12
Still Just A Geek written by Wil Wheaton and has been published by HarperCollins this book supported file pdf, txt, epub, kindle and other format this book has been release on 2022-04-12 with Biography & Autobiography categories.
A New York Times bestseller! Celebrated actor, personality, and all-around nerd, Wil Wheaton updates his memoir of collected blog posts with all new material and annotations as he reexamines one of the most interesting lives in Hollywood and fandom--and now for the first time in audio, narrated by Wil himself! From starring in Stand by Me to playing Wesley Crusher on Star Trek: The Next Generation to playing himself, in his second (third?) iconic role of Evil Wil Wheaton in The Big Bang Theory, to becoming a social media supernova, Wil Wheaton has charted a career course unlike anyone else, and has emerged as one of the most popular and well respected names in science fiction, fantasy and pop culture. Back in 2001, Wil began blogging on wilwheaton.net. Believing himself to have fallen victim to the curse of the child actor, Wil felt relegated to the convention circuit, and didn’t expect many would want to read about his random experiences and personal philosophies. Yet, much to his surprise, people were reading. He still blogs, and now has an enormous following on social media with well over 3 million followers. In Still Just a Geek, Wil revisits his 2004 collection of blog posts, Just a Geek, filled with insightful and often laugh-out-loud annotated comments, additional later writings, and all new material written for this publication. The result is an incredibly raw and honest memoir, in which Wil opens up about his life, about falling in love, about coming to grips with his past work, choices, and family, and finding fulfillment in the new phases of his career. From his times on the Enterprise to his struggles with depression to his starting a family and finding his passion--writing--Wil Wheaton is someone whose life is both a cautionary tale and a story of finding one’s true purpose that should resonate with fans and aspiring artists alike.
Nightmare Alley
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Author : William Lindsay Gresham
language : en
Publisher: Raven Books
Release Date : 2020-10
Nightmare Alley written by William Lindsay Gresham and has been published by Raven Books this book supported file pdf, txt, epub, kindle and other format this book has been release on 2020-10 with categories.
Stanton Carlisle, employed as a carny at a travelling circus watches their freak-show geek - an abject alcoholic, the object of the voyeuristic crowd's gleeful disgust and derision - and wonders how a man could fall so low. There's no way in hell, he vows, that anything like that will ever happen to him. Unlike the tragic figure he sees before him, Stan is young, clever and ambitious and quick to learn from the other carnival acts. Initially teaming up with a beautiful but vulnerable woman as part of a double act in which he mesmerises her, Stan soon leaves his circus days behind him, becoming a successful spiritualist who exploits the weak and the wealthy. But even the very best con men can meet their match.... Nightmare Alley is a forgotten classic of Depression-era America, a brilliant, horrifying, compulsive journey into the true darkness of the human mind.
The Opposite Of Geek
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Author : Ria Voros
language : en
Publisher: Scholastic Canada
Release Date : 2013-09
The Opposite Of Geek written by Ria Voros and has been published by Scholastic Canada this book supported file pdf, txt, epub, kindle and other format this book has been release on 2013-09 with Juvenile Fiction categories.
A piercing novel about the unnerving process of growing up, and a girl finding her feet. Gretchen Meyers doesn't know exactly what went wrong, but life in the eleventh grade is beginning to suck. As if having a semi-nudist, food-obsessed family wasn't awkward enough, she has lost her best friend to the fanatical school swim team, and her chemistry grade is so close to negative digits that only emergency tutoring can save it. So far, so high school. Then James/Dean rolls into her life -- also known as her zit-faced chemistry tutor James and his slightly less zit-faced cousin Dean. Kind-hearted rebels without a cause, they draw Gretchen out of classroom hell, and briefly the world seems full of possibility. But everything changes over the course of one awful night. Bewildered by harsh new emotions of grief and love, Gretchen realizes she must now decide who she wants to be and what it means to be loyal. Written partly in verse, as self-confessed poetry geek Gretchen finds new ways of expressing herself, The Opposite of Geek is a tale of haiku, high school, and heartache. Rich with humour, it explores all the anguished details of teenage life through the words of one girl who is finding her way.