The Consumer In Public Services
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The Consumer In Public Services
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Author : Simmons, Richard
language : en
Publisher: Policy Press
Release Date : 2009-04-15
The Consumer In Public Services written by Simmons, Richard and has been published by Policy Press this book supported file pdf, txt, epub, kindle and other format this book has been release on 2009-04-15 with Political Science categories.
This book challenges existing stereotypes about the 'consumer as chooser'. It shows how we must develop a more sophisticated understanding of consumers, examining their place and role as users of public services. The analysis shows that there are many different 'faces' of the consumer and that it is not easy to categorise users in particular environments. Drawing on empirical research, The consumer in public services critiques established assumptions surrounding citizenship and consumption. Choice may grab the policy headlines but other essential values are revealed as important throughout the book. One issue concerns the 'subjects' of consumerism, or who it is that presents themselves when they come to use public services. Another concerns consumer 'mechanisms', or the ways that public services try to relate to these people. Bringing these issues together for the first time, with cutting-edge contributions from a range of leading researchers, the message is that today's public services must learn to cope with a differentiated public. This book will be of interest to scholars and students in the fields of social policy and public administration. It will also appeal to policy-makers leading 'user-focused' public service reforms, as well as those responsible for implementing such reforms at the frontline of modern public services.
The Consumer In Public Services
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Author : Richard A. Simmons
language : en
Publisher:
Release Date : 2009
The Consumer In Public Services written by Richard A. Simmons and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2009 with Electronic books categories.
The consumer in public services critiques established assumptions surrounding citizenship and consumption. Drawing on empirical research, it challenges existing stereotypes about the 'consumer as chooser' and shows how we must develop a more sophisticated understanding of consumers, examining their place and role as users of public services.
The Consumer In Public Services
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Author : Ian Greener
language : en
Publisher: Policy Press
Release Date : 2009-04-15
The Consumer In Public Services written by Ian Greener and has been published by Policy Press this book supported file pdf, txt, epub, kindle and other format this book has been release on 2009-04-15 with Political Science categories.
This book uses historical and contemporary materials to document the ways in which policy-makers, in different eras, have sought to use state powers and regulations to create better, more balanced, and sustainable communities and citizens. --
The Cambridge Handbook Of Psychology And Economic Behaviour
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Author : Alan Lewis
language : en
Publisher: Cambridge University Press
Release Date : 2018-02-15
The Cambridge Handbook Of Psychology And Economic Behaviour written by Alan Lewis and has been published by Cambridge University Press this book supported file pdf, txt, epub, kindle and other format this book has been release on 2018-02-15 with Psychology categories.
There has recently been an escalated interest in the interface between psychology and economics. The Cambridge Handbook of Psychology and Economic Behaviour is a valuable reference dedicated to improving our understanding of the economic mind and economic behaviour. Employing empirical methods - including laboratory and field experiments, observations, questionnaires and interviews - the Handbook provides comprehensive coverage of theory and method, financial and consumer behaviour, the environment and biological perspectives. This second edition also includes new chapters on topics such as neuroeconomics, unemployment, debt, behavioural public finance, and cutting-edge work on fuzzy trace theory and robots, cyborgs and consumption. With distinguished contributors from a variety of countries and theoretical backgrounds, the Handbook is an important step forward in the improvement of communications between the disciplines of psychology and economics that will appeal to academic researchers and graduates in economic psychology and behavioral economics.
Marketing In The Public Sector
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Author : Nancy R. Lee
language : en
Publisher: Pearson Education
Release Date : 2006-10-16
Marketing In The Public Sector written by Nancy R. Lee and has been published by Pearson Education this book supported file pdf, txt, epub, kindle and other format this book has been release on 2006-10-16 with Business & Economics categories.
Marketing in the Public Sector is a groundbreaking book written exclusively for governmental agencies. It offers dozens of marketing success stories from agencies of all types–from around the world–so that you can make a difference in your organization. World-renowned marketing expert Dr. Philip Kotler and social marketing consultant Nancy Lee show that marketing is far more than communications and has at its core a citizen-oriented mindset. You’ll become familiar with the marketing toolbox and come to understand how these tools can be used to engender citizen support for your agency, increase utilization of your products and services, influence positive public behaviors–even increase revenues and decrease operating costs. This book offers no-nonsense roadmaps on how to create a strong brand identity, gather citizen input, and evaluate your efforts. It presents a step-by-step model for developing a marketing plan, pulling the lessons of the entire book together into one, high-impact action plan. Simply put, this book empowers you to build the “high-tech, high-touch” agency of the future–and deliver more value for every penny you spend.
Consumer Financial Services Answer Book 2015 Edition
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Author : Richard E. Gottlieb
language : en
Publisher:
Release Date : 2014
Consumer Financial Services Answer Book 2015 Edition written by Richard E. Gottlieb and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2014 with Class actions (Civil procedure) categories.
Public Services Or Corporate Welfare
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Author : Dexter Whitfield
language : en
Publisher: Pluto Press
Release Date : 2001-01-20
Public Services Or Corporate Welfare written by Dexter Whitfield and has been published by Pluto Press this book supported file pdf, txt, epub, kindle and other format this book has been release on 2001-01-20 with Business & Economics categories.
Explains the need for public ownership and the welfare state in the face of increasing globalization.
The Politics Of Public Sector Reform
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Author : M. Burton
language : en
Publisher: Springer
Release Date : 2015-12-11
The Politics Of Public Sector Reform written by M. Burton and has been published by Springer this book supported file pdf, txt, epub, kindle and other format this book has been release on 2015-12-11 with Political Science categories.
The first comprehensive 'bird's eye' account of public sector reform supported by references from over 400 official sources, this book is an invaluable guide to all those in the public, private and voluntary sectors grappling with the twin challenges of managing public spending austerity and the pressure in response to transform public services.
Consumer Policy Toolkit
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Author : OECD
language : en
Publisher: OECD Publishing
Release Date : 2010-07-09
Consumer Policy Toolkit written by OECD and has been published by OECD Publishing this book supported file pdf, txt, epub, kindle and other format this book has been release on 2010-07-09 with categories.
This book examines how markets have evolved and provides insights for improved consumer policy making. It explores, for the first time, how what we have learned through the study of behavioural economics is changing the way policy makers are addressing problems.
The Other Invisible Hand
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Author : Julian Le Grand
language : en
Publisher: Princeton University Press
Release Date : 2009-01-10
The Other Invisible Hand written by Julian Le Grand and has been published by Princeton University Press this book supported file pdf, txt, epub, kindle and other format this book has been release on 2009-01-10 with Political Science categories.
How can we ensure high-quality public services such as health care and education? Governments spend huge amounts of public money on public services such as health, education, and social care, and yet the services that are actually delivered are often low quality, inefficiently run, unresponsive to their users, and inequitable in their distribution. In this book, Julian Le Grand argues that the best solution is to offer choice to users and to encourage competition among providers. Le Grand has just completed a period as policy advisor working within the British government at the highest levels, and from this he has gained evidence to support his earlier theoretical work and has experienced the political reality of putting public policy theory into practice. He examines four ways of delivering public services: trust; targets and performance management; "voice"; and choice and competition. He argues that, although all of these have their merits, in most situations policies that rely on extending choice and competition among providers have the most potential for delivering high-quality, efficient, responsive, and equitable services. But it is important that the relevant policies be appropriately designed, and this book provides a detailed discussion of the principal features that these policies should have in the context of health care and education. It concludes with a discussion of the politics of choice.