The Customer Prevention Culture
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The Customer Prevention Culture
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Author : Tom Halpin
language : en
Publisher:
Release Date : 2019-08
The Customer Prevention Culture written by Tom Halpin and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2019-08 with categories.
The Customer Culture Imperative A Leader S Guide To Driving Superior Performance
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Author : Linden Brown
language : en
Publisher: McGraw Hill Professional
Release Date : 2013-12-06
The Customer Culture Imperative A Leader S Guide To Driving Superior Performance written by Linden Brown and has been published by McGraw Hill Professional this book supported file pdf, txt, epub, kindle and other format this book has been release on 2013-12-06 with Business & Economics categories.
What do Toyota, Apple, and Zappos have in common? CUSTOMER-CENTRIC CULTURE And now, with this research-based method, you can replicate their success with your business Based on more than 60 studies and the authors’ three-year proprietary research project with more than 100 companies, The Customer Culture Imperative demonstrates that organizations exhibiting a strong "customer-centric culture" do, in fact, produce superior business performance. It provides diagnostic tools and a roadmap for effective implementation, designed to make cultural change concrete and actionable in any organization. Dr. Linden R. Brown is chairman and co-founder of MarketCulture Strategies Inc. Christopher Brown is the former marketing director for Hewlett-Packard for the South Pacific and is presently a Silicon Valley-based sales and marketing consultant.
Creating A Customer Centered Culture
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Author : Robin L. Lawton
language : en
Publisher: ASQ Quality Press
Release Date : 1993
Creating A Customer Centered Culture written by Robin L. Lawton and has been published by ASQ Quality Press this book supported file pdf, txt, epub, kindle and other format this book has been release on 1993 with Consumer satisfaction categories.
Creating a Customer-Centered Culture shows you how to successfully apply existing traditional management tools to knowledge and service work. it teaches you to think like customers so you can implement an organizational culture transformation on your way to total quality management in a jargon-free, step-by-step way.
The Customer Driven Culture
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Author : Travis Lowdermilk
language : en
Publisher:
Release Date : 2020
The Customer Driven Culture written by Travis Lowdermilk and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2020 with Consumer satisfaction categories.
If you're striving to make products and services that your customers will love, then you'll need a customer-driven organization. As companies transform their businesses to meet the demands of the digital age, they find themselves grappling with uniquely human challenges. Organizational knowledge becomes siloed, employees move to safeguard their expertise, and customer data creates polarization and infighting between teams. All of these challenges widen the distance between the people who make your products and the customers who use them. To meet today's challenges, companies need to do more than build processes for customer-driven products. They need to create a customer-driven culture . With the help of his friend and mentor Monty Hammontree, Travis Lowdermilk takes readers through the cultural transformation of the Developer Division at Microsoft. This book shows readers how to "hack" their culture and reduce the distance between them and their customers' needs. It's a uniquely personal story that's told amidst a cultural revolution at one of the largest software companies in the world
Cross Cultural Management
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Author : Dipak Kumar Bhattacharyya
language : en
Publisher: PHI Learning Pvt. Ltd.
Release Date : 2010
Cross Cultural Management written by Dipak Kumar Bhattacharyya and has been published by PHI Learning Pvt. Ltd. this book supported file pdf, txt, epub, kindle and other format this book has been release on 2010 with Business & Economics categories.
And, as multinational corporations (MNCs) and Transnational Corporations (TNCs) spread their wings across nations with numerous employees of different nationalities, with their different cultures, different mores and different behaviours, organizations have to reconcile these differences and have to forge a unified organizational culture to achieve their mission, vision and objectives. This book eminently suits as a text to address these goals. Divided into 14 chapters, this comprehensive and well-organized text discusses in detail the many cultural issues facing organizations. Professor Bhattacharyya, with his expertise and wealth of experience, provides a masterly analysis of the subject, harmoniously blending the theory and practice of cross-cultural management, making it a unified whole. Not only does the text give a thorough understanding of culture, showing that it is an amalgam of shared values and behaviours of groups as well as a phenomenon applicable to individuals, it also delineates the many facets of corporate culture. The text discusses the entire gamut of organizational culture, cultural differences, diversity management, cross-cultural management, globalization, impact of culture on globalization, and the impact of technology and culture on organization. In addition, it focuses on cross-cultural communication, cultural issues in mergers and acquisitions, resource management, cross-cultural decision making, and ways and means of managing cross-cultural teams.
Handbook Of Research On The Impact Of Culture In Conflict Prevention And Peacebuilding
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Author : Essien, Essien
language : en
Publisher: IGI Global
Release Date : 2020-03-20
Handbook Of Research On The Impact Of Culture In Conflict Prevention And Peacebuilding written by Essien, Essien and has been published by IGI Global this book supported file pdf, txt, epub, kindle and other format this book has been release on 2020-03-20 with Political Science categories.
The contemporary conflict scenarios are beyond the reach of standardized approaches to conflict resolution. Given the curious datum that culture is implicated in nearly every conflict in the world, culture can also be an important aspect of efforts to transform destructive conflicts into more constructive social processes. Yet, what culture is and how culture matters in conflict scenarios is contested and regrettably unexplored. The Handbook of Research on the Impact of Culture in Conflict Prevention and Peacebuilding is a critical publication that examines cultural differences in conflict resolution based on various aspects of culture such as morals, traditions, and laws. Highlighting a wide range of topics such as criminal justice, politics, and technological development, this book is essential for educators, social scientists, sociologists, political leaders, government officials, academicians, conflict resolution practitioners, world peace organizations, researchers, and students.
Executive Roadmap To Fraud Prevention And Internal Control
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Author : Martin T. Biegelman
language : en
Publisher: John Wiley & Sons
Release Date : 2012-03-13
Executive Roadmap To Fraud Prevention And Internal Control written by Martin T. Biegelman and has been published by John Wiley & Sons this book supported file pdf, txt, epub, kindle and other format this book has been release on 2012-03-13 with Business & Economics categories.
Now in a Second Edition, this practical book helps corporate executives and managers how to set up a comprehensive and effective fraud prevention program in any organization. Completely revised with new cases and examples, the book also discusses new global issues around the Foreign Corrupt Practices Act (FCPA). Additionally, it covers best practices for establishing a unit to protect the financial integrity of a business, among other subjects. The book has many checklists and real-world examples to aid in implementation and an instructor's URL including a test bank to aid in course adoptions.
Handbook Of Culture And Consumer Behavior
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Author : Sharon Ng
language : en
Publisher: Oxford University Press
Release Date : 2015-03-10
Handbook Of Culture And Consumer Behavior written by Sharon Ng and has been published by Oxford University Press this book supported file pdf, txt, epub, kindle and other format this book has been release on 2015-03-10 with Psychology categories.
Research on the influence of culture on consumer decision-making and consumption behavior has witnessed tremendous growth in the last decade. With increasing globalization, managers are becoming increasingly aware that operating in multiple markets is crucial for firms' survival and growth. As the world's growth engine shifts from Europe and North America to Asia and Latin America, it has become apparent that an inward-looking and domestic focus strategy will not be sustainable in the long run. And success in foreign markets requires marketers to understand not just what consumers in these markets need but also how they think, behave, consume, and purchase. Numerous studies have documented cultural differences in values and beliefs, motivational orientations, emotions, self-regulation, and information-processing styles, and the effects of these cultural variations on consumer behavior such as brand evaluation, materialism, and impulsive consumption. In this volume, experts from a variety of disciplines and perspectives trace the historical development of culture research in consumer psychology and examine the theoretical underpinnings that account for these findings and the current state of the field. Collectively, the chapters provide a forum for researchers to engage in thoughtful debates and stimulating conversations and offer directions for future research.
The Service Culture Handbook
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Author : Jeff Toister
language : en
Publisher:
Release Date : 2017-03-23
The Service Culture Handbook written by Jeff Toister and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2017-03-23 with categories.
Imagine you could develop a customer-focused culture so powerful that your employees always seem to do the right thing. They encourage each other, proactively solve problems, and constantly look for ways to go the extra mile. In short, imagine a workplace culture where employees were absolutely obsessed with customer service. The Service Culture Handbook is a step-by-step guide to help you develop a customer-focused culture in your company, department, or location. Whether you're just beginning your journey, or have been working on culture for years, this handbook will prepare you to take the next step. You'll receive actionable advice, straightforward exercises, and proven tools you can utilize immediately. Learn the one thing that forms the foundation of every great culture. Discover what customer-focused companies do differently to engage their employees. And explore ways to strategically align every facet of your organization with outstanding service. Creating and sustaining a customer-focused culture is a never-ending journey that takes hard work, dedication, and commitment. The Service Culture Handbook is an indispensable resource to help you and your employees stay headed in the right direction. Praise for The Service Culture Handbook: "The Service Culture Handbook provides the poignant inspiration and practical instruction for the difficult work of transforming a service culture into one that is distinctive, successful, and permanent." -Chip R. Bell, author of Kaleidoscope: Delivering Innovative Service That Sparkles "Though research continues to uncover the astonishing impact of customer-focused cultures on customer loyalty and business results, few organizations know how to get there. Jeff Toister unlocks that mystery through this practical (and fun to read!) guide to developing a culture that really works." -Brad Cleveland, founding partner and former CEO, International Customer Management Institute
Prevention Forum
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Author :
language : en
Publisher:
Release Date : 1993
Prevention Forum written by and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 1993 with Alcoholism categories.