The Executive Guide To Call Center Metrics
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The Executive Guide To Call Center Metrics
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Author : James C. Abbott
language : en
Publisher: Robert Houston Smith Publishers
Release Date : 2004
The Executive Guide To Call Center Metrics written by James C. Abbott and has been published by Robert Houston Smith Publishers this book supported file pdf, txt, epub, kindle and other format this book has been release on 2004 with Business & Economics categories.
As the cost of doing business increases, call centers and help desks are frequently moving overseas. How can your center remain competitive? Is pooling the best way to slash your wait times? James Abbott concisely answers these questions as he leads you through the world of process-centered customer service. Strategic and tactical terms, how to choose metrics to measure, and the miracle of Queuing Science are covered thoroughly, using easy-to-grasp anecdotes to explain the key technical topics.
Asterisk The Definitive Guide
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Author : Jim Van Meggelen
language : en
Publisher: O'Reilly Media
Release Date : 2019-06-24
Asterisk The Definitive Guide written by Jim Van Meggelen and has been published by O'Reilly Media this book supported file pdf, txt, epub, kindle and other format this book has been release on 2019-06-24 with Technology & Engineering categories.
Design a complete Voice over IP (VoIP) or traditional PBX system with Asterisk, even if you have only basic telecommunications knowledge. This bestselling guide makes it easy with a detailed roadmap that shows you how to install and configure this open source software, whether you’re upgrading your existing phone system or starting from scratch. Ideal for Linux administrators, developers, and power users, this updated fifth edition shows you how to set up VoIP-based private telephone switching systems within the enterprise. You’ll get up to speed on the features in Asterisk 16, the latest long-term support release from Digium. This book also includes new chapters on WebRTC and the Asterisk Real-time Interface (ARI). Discover how WebRTC provides a new direction for Asterisk Gain the knowledge to build a simple but complete phone system Build an interactive dialplan, using best practices for Asterisk’s advanced features Learn how ARI has emerged as the API of choice for interfacing web development languages with Asterisk
Asterisk The Definitive Guide
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Author : Leif Madsen
language : en
Publisher: "O'Reilly Media, Inc."
Release Date : 2011-04-08
Asterisk The Definitive Guide written by Leif Madsen and has been published by "O'Reilly Media, Inc." this book supported file pdf, txt, epub, kindle and other format this book has been release on 2011-04-08 with Computers categories.
Design a complete VoIP or analog PBX with Asterisk, even if you have no previous Asterisk experience and only basic telecommunications knowledge. This bestselling guide makes it easy, with a detailed roadmap to installing, configuring, and integrating this open source software into your existing phone system. Ideal for Linux administrators, developers, and power users, this book shows you how to write a basic dialplan step by step, and quickly brings you up to speed on the latest Asterisk features in version 1.8. Integrate Asterisk with analog, VoIP, and digital telephony systems Build a simple interactive dialplan, and dive into advanced concepts Use Asterisk’s voicemail options—including a standalone voicemail server Build a menuing system and add applications that act on caller input Incorporate a relational database with MySQL and Postgre SQL Connect to external services such as LDAP, calendars, XMPP, and Skype Use Automatic Call Distribution to build a call queuing system Learn how to use Asterisk’s security, call routing, and faxing features
Asterisk The Definitive Guide
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Author : Russell Bryant
language : en
Publisher: "O'Reilly Media, Inc."
Release Date : 2013-05-10
Asterisk The Definitive Guide written by Russell Bryant and has been published by "O'Reilly Media, Inc." this book supported file pdf, txt, epub, kindle and other format this book has been release on 2013-05-10 with Computers categories.
Design a complete Voice over IP (VoIP) or traditional PBX system with Asterisk, even if you have only basic telecommunications knowledge. This bestselling guide makes it easy, with a detailed roadmap that shows you how to install and configure this open source software, whether you’re upgrading your existing phone system or starting from scratch. Ideal for Linux administrators, developers, and power users, this updated edition shows you how to write a basic dialplan step-by-step, and brings you up to speed on the features in Asterisk 11, the latest long-term support release from Digium. You’ll quickly gain working knowledge to build a simple yet inclusive system. Integrate Asterisk with analog, VoIP, and digital telephony systems Build an interactive dialplan, using best practices for more advanced features Delve into voicemail options, such as storing messages in a database Connect to external services including Google Talk, XMPP, and calendars Incorporate Asterisk features and functions into a relational database to facilitate information sharing Learn how to use Asterisk’s security, call routing, and faxing features Monitor and control your system with the Asterisk Manager Interface (AMI) Plan for expansion by learning tools for building distributed systems
Intelligent Natural Language Processing Trends And Applications
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Author : Khaled Shaalan
language : en
Publisher: Springer
Release Date : 2017-11-17
Intelligent Natural Language Processing Trends And Applications written by Khaled Shaalan and has been published by Springer this book supported file pdf, txt, epub, kindle and other format this book has been release on 2017-11-17 with Technology & Engineering categories.
This book brings together scientists, researchers, practitioners, and students from academia and industry to present recent and ongoing research activities concerning the latest advances, techniques, and applications of natural language processing systems, and to promote the exchange of new ideas and lessons learned. Taken together, the chapters of this book provide a collection of high-quality research works that address broad challenges in both theoretical and applied aspects of intelligent natural language processing. The book presents the state-of-the-art in research on natural language processing, computational linguistics, applied Arabic linguistics and related areas. New trends in natural language processing systems are rapidly emerging – and finding application in various domains including education, travel and tourism, and healthcare, among others. Many issues encountered during the development of these applications can be resolved by incorporating language technology solutions. The topics covered by the book include: Character and Speech Recognition; Morphological, Syntactic, and Semantic Processing; Information Extraction; Information Retrieval and Question Answering; Text Classification and Text Mining; Text Summarization; Sentiment Analysis; Machine Translation Building and Evaluating Linguistic Resources; and Intelligent Language Tutoring Systems.
The Executive S Guide To Information Technology
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Author : John Baschab
language : en
Publisher: John Wiley & Sons
Release Date : 2007-07-13
The Executive S Guide To Information Technology written by John Baschab and has been published by John Wiley & Sons this book supported file pdf, txt, epub, kindle and other format this book has been release on 2007-07-13 with Business & Economics categories.
Praise for the The Executive's Guide to Information Technology "This book is important reading. It offers practical, real-world insight and pragmatic no-nonsense approaches for people who have a stake in corporate IT. " --Lynda Applegate, Henry R. Byers Professor of Business Administration, Harvard Business School "Information systems and processes are very important parts of our due diligence assessment of a company--yet the jargon is often more difficult to understand than many foreign languages. Baschab and Piot effectively translate IT into words and concepts that businesspeople can easily understand and act upon. This book is a helpful reference guide for corporate executives and private equity groups of all types." --Neal Aronson, Managing Partner, Roark Capital Group "Business success increasingly depends on effective use of IT. Effective use of IT depends on the kind of in-depth, practical insight in this book. Baschab and Piot provide a pragmatic approach to information systems investment that should be required reading for senior executives and CIOs alike." --Erik Brynjolfsson, Schussel Professor of Management, Director of the Center for Digital Business, MIT "This book should provide valuable guidance for management and technology consultants. The Executive's Guide to Information Technology provides field-proven insight on all important aspects of IT planning and execution, from governance to applications to operations and infrastructure." --Gary J. Fernandes, former vice chairman, EDS, member of the Board of Directors, Computer Associates "Baschab and Piot do a great job of laying out the fundamental issues and challenges that every IT organization faces. More often than not, the issues are not technical in nature, but are a reflection of how the IT and business teams work together to define, execute, and implement new business tools. The threshold issue is leadership. Often it is difficult for business leaders to feel that they have the skills and perspective to provide that leadership on technical projects. The Executive's Guide to Information Technology provides non-technical business leaders a solid framework for engaging with their IT peers." --Tom Nealon, Chief Information Officer, J.C. Penney
An Executive S Guide To Information Technology
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Author : Robert Plant
language : en
Publisher: Cambridge University Press
Release Date : 2007-05-17
An Executive S Guide To Information Technology written by Robert Plant and has been published by Cambridge University Press this book supported file pdf, txt, epub, kindle and other format this book has been release on 2007-05-17 with Technology & Engineering categories.
Assessing the most valuable technology for an organization is becoming a growing challenge for business professionals confronted with an expanding array of options. This 2007 book is an A-Z compendium of technological terms written for the non-technical executive, allowing quick identification of what the term is and why it is significant. This is more than a dictionary - it is a concise review of the most important aspects of information technology from a business perspective: the major advantages, disadvantages and business value propositions of each term are discussed, as well as sources for further reading, and cross-referencing with other terms where applicable. The essential elements of each concept are covered in a succinct manner so the reader can quickly obtain the required knowledge without wading through exhaustive descriptions. With over 200 terms, this is a valuable reference for non- and semi-technical managers, executives and graduate students in business and technology management.
The Executive Guide To Improving Your Business Through It Portfolio Management
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Author : James Varner
language : en
Publisher: Realtimepublishers.com
Release Date : 2009
The Executive Guide To Improving Your Business Through It Portfolio Management written by James Varner and has been published by Realtimepublishers.com this book supported file pdf, txt, epub, kindle and other format this book has been release on 2009 with Computers categories.
The Executive S Guide To Web Site Measurement And Testing A Roadmap For Maximizing Profitability
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Author : Phil Kemelor
language : en
Publisher: Web Site Measurement
Release Date : 2007-03-01
The Executive S Guide To Web Site Measurement And Testing A Roadmap For Maximizing Profitability written by Phil Kemelor and has been published by Web Site Measurement this book supported file pdf, txt, epub, kindle and other format this book has been release on 2007-03-01 with Business & Economics categories.
The author explains what you need to know to start a Web Analytics and testing program, and how you can use what you learn to improve site design, maximize Web site Return on Investment (ROI), and make your site a place your site visitors will want to use over and over again.
Consultants Consulting Organizations Directory
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Author : Cengage Gale
language : en
Publisher:
Release Date : 2009-05-12
Consultants Consulting Organizations Directory written by Cengage Gale and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2009-05-12 with Business & Economics categories.