The Hospitality Mentality
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The Hospitality Mentality
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Author : Josh Liebman
language : en
Publisher: Morgan James Publishing
Release Date : 2023-12-05
The Hospitality Mentality written by Josh Liebman and has been published by Morgan James Publishing this book supported file pdf, txt, epub, kindle and other format this book has been release on 2023-12-05 with Business & Economics categories.
When every member of staff embraces why guests visit and considers the alternative options they had, you unlock a powerful mindset: The Hospitality Mentality. Guest experience expert Josh Liebman’s The Hospitality Mentality is a framework that leverages a company’s greatest asset—its people—and enables all staff members, especially those on the front line, with tools to enhance the guest experience in powerful ways, creating a strong desire to return and share their experience with others. Business leaders will gain inspiration to take their service standard to the next level, knowing that this is an area that cannot plateau. Readers will be motivated to go above and beyond guests’ expectations through creating hyper-personalized experiences, amplifying enthusiasm, anticipating needs, and crafting superior “wow” moments that solidify memories that take satisfaction to the next level. By maximizing the benefit of guest feedback and directly addressing complaints, service providers can strengthen their relationship with their guests, ultimately leading to business/brand loyalty. The impact of The Hospitality Mentality is more than a warm, fuzzy feeling—it will drive a business forward.
Managing Hospitality Organizations
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Author : Robert C. Ford
language : en
Publisher: SAGE Publications
Release Date : 2018-11-30
Managing Hospitality Organizations written by Robert C. Ford and has been published by SAGE Publications this book supported file pdf, txt, epub, kindle and other format this book has been release on 2018-11-30 with Business & Economics categories.
Managing Hospitality Organizations: Achieving Excellence in the Guest Experience takes students on a journey through the evolving service industry. Each chapter focuses on a core principle of hospitality management and is packed with practical advice, examples, and cases from some of the best companies in the service sector. Students will learn invaluable skills for managing the guest experience in today’s ultracompetitive environment. The Second Edition includes new coverage of technology, sustainability, sexual harassment, diversity and inclusion, and ethical leadership.
Human Relations For The Hospitality Industry
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Author : Robert J. Martin
language : en
Publisher: Van Nostrand Reinhold Company
Release Date : 1991
Human Relations For The Hospitality Industry written by Robert J. Martin and has been published by Van Nostrand Reinhold Company this book supported file pdf, txt, epub, kindle and other format this book has been release on 1991 with Business & Economics categories.
Managing Human Resources Challenges In Chinese Hospitality Industry
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Author : Anna Stavroudi
language : en
Publisher: GRIN Verlag
Release Date : 2017-03-09
Managing Human Resources Challenges In Chinese Hospitality Industry written by Anna Stavroudi and has been published by GRIN Verlag this book supported file pdf, txt, epub, kindle and other format this book has been release on 2017-03-09 with Business & Economics categories.
Research Paper (undergraduate) from the year 2012 in the subject Leadership and Human Resources - Miscellaneous, grade: 70,0, , language: English, abstract: The purpose of this project was to explore the possible challenges that could have been undertaken while managing Human Resources in Chinese hospitality industry. Above all, we have investigated in various industry experts’ HR practices in luxury hotel properties located both in China and USA and we have chosen to make a comparison amongst them. We have found that luxury hotels that want to achieve international levels of service quality ought to invest more time in hiring and training their Chinese staff. The research on that field and the further investigation on Hospitality Industry showed that the relationship amongst perceived human resources practices and hotel staff’s opinion is differentiated enough mainly because of Chinese hotel employees characteristic. That is their identified characteristic of lacking service mentality due to Chinese hotels’ policy of hiring staff based on personality traits and not on service mentality aspects. Furthermore, cultural differences and as well as institutional differences in human resources account for the differences that exist between Chinese staff in the hospitality industry in China and in United States of America.
What Is Mob Mentality 8 Essential Books On Crowd Psychology
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Author : Charles Mackay
language : en
Publisher: Good Press
Release Date : 2024-01-17
What Is Mob Mentality 8 Essential Books On Crowd Psychology written by Charles Mackay and has been published by Good Press this book supported file pdf, txt, epub, kindle and other format this book has been release on 2024-01-17 with Social Science categories.
This meticulously edited collection is formatted for your eReader with a functional and detailed table of contents: The Social Contract (Jean-Jacques Rousseau) The Crowd: A Study of the Popular Mind (Gustave Le Bon) The Psychology of Revolution (Gustave Le Bon) Extraordinary Popular Delusions and the Madness of Crowds (Charles Mackay) Instincts of the Herd in Peace and War (Wilfred Trotter) The Behavior of Crowds: A Psychological Study (Everett Dean Martin) Crowds: A Moving-Picture of Democracy (Gerald Stanley Lee) The Group Mind: A Sketch of the Principles of Collective Psychology (William McDougall) Jean-Jacques Rousseau was a Francophone Genevan philosopher, writer, and composer of the 18th century. Jean-Jacques Rousseau was a Francophone Genevan philosopher, writer, and composer of the 18th century. Gustave Le Bon was a French polymath whose areas of interest included anthropology, psychology, sociology, medicine, invention, and physics. Wilfred Trotter was an English surgeon, a pioneer in neurosurgery. He was also known for his concept of the herd instinct. Everett Dean Martin was an American minister, writer, journalist, instructor, lecturer and social psychologist. Gerald Stanley Lee was an American Congregational clergyman and the author of numerous books and essays. William McDougall was an early 20th century psychologist who spent the first part of his career in the United Kingdom and the latter part in the USA. Charles Mackay was a Scottish poet, journalist, author, anthologist, novelist, and songwriter.
From Apprentice To Ceo
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Author : Louis Sailer
language : en
Publisher: Notion Press
Release Date :
From Apprentice To Ceo written by Louis Sailer and has been published by Notion Press this book supported file pdf, txt, epub, kindle and other format this book has been release on with Travel categories.
This book is intended as a first volume of little treasures and grab book of advices for all aspiring hospitality professionals, who seek that extra advice before hand. These hard-won experiences, scenarios and insights shared, are meant to give a little advance to open one’s mindset before it is too late. Advices from the heart, to keep our luxury hospitality and golden era of travel alive, and assist in a successful luxury hospitality, restaurant or catering career. The author is an experienced international luxury hotelier who wishes to share his knowledge gained over a 25-year career to benefit others in the hospitality industry and to satisfy some of the questions of those curious about what happens behind the scenes in a restaurant or luxury hotel. Based on the stage in your career, it is best read from front to back or back to front.
The Psychology Of Hospitality
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Author :
language : en
Publisher:
Release Date : 2015
The Psychology Of Hospitality written by and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2015 with Archetype (Psychology) categories.
The purpose of this hermeneutic dissertation is to explore the transformative potential and practical application of traditional hospitality in contemporary life. Through the examination and interpretation of literature pertaining to the evolution of hospitality and theories of depth psychology, this research deconstructs the basic perception of what it means to be hospitable and re-envisions hospitality as an archetypal presence and a fundamental aspect of being human. In addition to conventional textual analysis, tools of depth psychology such as alchemy, active imagination, individual typology, and collective complexes are utilized as valid methods of inquiry and valuable sources of information. This dissertation invites and integrates commentary from mythology, theology, philosophy, literature, science, technology, and commerce. By hosting this scholarly encounter between diverse and often divergent philosophies and traditions, this research not only investigates but also models the reciprocal, paradoxical, and dynamic nature of hospitality. The heart of hospitality and the soul of depth psychology both call for a welcoming presence at the thresholds of life-the times, spaces, and pathways in which the unknown is encountered and transformation occurs. As an archetype, hospitality facilitates the movement betwixt, between, and beyond the borders that separate the conscious from the unconscious, the Self from the other, the profane from the sacred, and the material from the imagined, as well as many other seemingly opposing forces. By honoring the archetype of hospitality and the integrity of the guest-host relationship, we have the power to renew an individual and collective spirit of welcoming and trust, regenerate an expectation of mutual obligation and psychological safety, and a reawaken a sacred connection to the external other and the internal Self.
Medical Informatics Europe 96
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Author : Jytte Brender
language : en
Publisher: IOS Press
Release Date : 1996
Medical Informatics Europe 96 written by Jytte Brender and has been published by IOS Press this book supported file pdf, txt, epub, kindle and other format this book has been release on 1996 with Medical informatics categories.
MIE 96 is the main medical informatics and telematics event in 1996. MIE 96 is the place where users meet industry, where decision makers are presented with the available informatics and telematics solutions to major challenges in modern medicine and its delivery. An awareness is raising within the healthcare sector of the huge potential in applying IT-based solutions as means for quality assurance and cost-containment.
Symbiosis In Hospitality Management
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Author : Peter Alatsas
language : en
Publisher: Austin Macauley Publishers
Release Date : 2020-08-31
Symbiosis In Hospitality Management written by Peter Alatsas and has been published by Austin Macauley Publishers this book supported file pdf, txt, epub, kindle and other format this book has been release on 2020-08-31 with Business & Economics categories.
Symbiosis in nature is the interaction between two distinct species looking to forge closer long-term relationships. There are three types of interactions; “Mutualism” (honey bees and flowers for example, where both species benefit), “Commensalism” (A bird’s nest on a tree for example, where one species benefits whilst the other is not harmed) and “Parasitism” (humans and mosquitoes for example, where one species benefits and the other is harmed). Symbiotic, human to human interactions seek to form closer long-term relationships based on “Mutualism”, the type of interaction where there is mutual benefit. In the business context, symbiosis happens when key stakeholders collaborate as true partners (not adversaries) for mutual benefit. Assets exist to provide value to the organization and its stakeholders. The hotel asset owner through his representative interacts with the hotel brand operator to create value; find improvements, find opportunities. This book primarily looks at hospitality management, key relationships and the complex operational dynamics between two key stakeholders; hotel asset owners and their branded hotel operators focusing on five key principles and a symbiotic leadership approach as a key enabler. There is a lot of room for improvement and it is this crucial relationship that is examined. This guidebook has been written for hotel brand operators, hotel asset owners and their representatives who are managing, overseeing or monitoring a business venture for themselves or on behalf of others. It is also a valuable guide for students of hospitality as well as the curious layman – anyone who has stayed in a hotel.
The Most Spectacular Restaurant In The World
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Author : Tom Roston
language : en
Publisher: Abrams
Release Date : 2019-09-10
The Most Spectacular Restaurant In The World written by Tom Roston and has been published by Abrams this book supported file pdf, txt, epub, kindle and other format this book has been release on 2019-09-10 with Cooking categories.
An “engrossing” history of the restaurant atop the World Trade Center “that ruled the New York City skyline from April 1976 until September 11, 2001” (Booklist, starred review). In the 1970s, New York City was plagued by crime, filth, and an ineffective government. The city was falling apart, and even the newly constructed World Trade Center threatened to be a fiasco. But in April 1976, a quarter-mile up on the 107th floor of the North Tower, a new restaurant called Windows on the World opened its doors—a glittering sign that New York wasn’t done just yet. In The Most Spectacular Restaurant in the World, journalist Tom Roston tells the complete history of this incredible restaurant, from its stunning $14-million opening to 9/11 and its tragic end. There are stories of the people behind it, such as Joe Baum, the celebrated restaurateur, who was said to be the only man who could outspend an unlimited budget; the well-tipped waiters; and the cavalcade of famous guests as well as everyday people celebrating the key moments in their lives. Roston also charts the changes in American food, from baroque and theatrical to locally sourced and organic. Built on nearly 150 original interviews, The Most Spectacular Restaurant in the World is the story of New York City’s restaurant culture and the quintessential American drive to succeed. “Roston also digs deeply into the history of New York restaurants, and how Windows on the World was shaped by the politics and social conditions of its era.” —The New York Times “The city’s premier celebration venue, deeply woven into its social, culinary and business fabrics, deserved a proper history. Roston delivers it with power, detail, humor and heartbreak to spare.” ?New York Post “A rich, complex account.” ?Kirkus Reviews (starred review)