The It Support Handbook
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The It Support Handbook
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Author : Mike Halsey
language : en
Publisher: Apress
Release Date : 2019-10-03
The It Support Handbook written by Mike Halsey and has been published by Apress this book supported file pdf, txt, epub, kindle and other format this book has been release on 2019-10-03 with Computers categories.
Become a more effective tech professional by learning how to provide the most useful IT support for your users. You'll learn how to efficiently and effectively deal with any type of problem, including operating systems, software, and hardware. IT support is often complex, time-consuming, and expensive, but it doesn't have to be with the right processes in place. Whether you're an individual, part of an IT support team, or managing staff supporting PC users in their homes, The IT Support Handbook will help you understand the right way to approach, troubleshoot, and isolate problems so they can be handled efficiently, with least disruption and cost to your business. You'll make yourself popular with your colleagues, and keep your customers and users happy and productive. What You'll Learn Manage reporting, and keep a record of issues that occur Provide effective remote supportfor users away from home or working in another office Use error and system reporting in Windows to obtain high-quality, relevant information Spot patterns in user behavior that may be causing difficult-to-diagnose problems Be familiar with best practices to make you a better support professional Who This Book Is For IT professionals, IT support (on-site and remote), and system administrators who manage support teams. No prior knowledge is required.
The Service Desk Handbook A Guide To Service Desk Implementation Management And Support
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Author : Sanjay Nair
language : en
Publisher: IT Governance Ltd
Release Date : 2020-09-15
The Service Desk Handbook A Guide To Service Desk Implementation Management And Support written by Sanjay Nair and has been published by IT Governance Ltd this book supported file pdf, txt, epub, kindle and other format this book has been release on 2020-09-15 with Computers categories.
The Service Desk Handbook - A guide to service desk implementation, management and support provides operational guidance for implementing, managing and supporting service desks in the enterprise. It will help service desk teams in adopting ITIL® to accomplish their tasks while making the necessary adaptations as per their organisation’s needs.
Integrated Logistics Support Handbook
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Author : James V. Jones
language : en
Publisher: McGraw Hill Professional
Release Date : 2010-06-30
Integrated Logistics Support Handbook written by James V. Jones and has been published by McGraw Hill Professional this book supported file pdf, txt, epub, kindle and other format this book has been release on 2010-06-30 with Technology & Engineering categories.
All the ILS expertise needed to achieve a more supportable system and cost-effective support infrastructure Engineers and managers can turn to the updated Third Edition of Integrated Logistics Support Handbook for expert guidance on applying Integrated Logistics Support (ILS) for acquisition and procurement planning in new product development. Long-established as the definitive ILS resource, this handbook distills thousands of pages of directives, instructions, and related material into a coherent, one-stop reference that can be used to enhance any military or commercial project. The Third Edition features new information on reliability and maintainability engineering...testability...supportability engineering...cost of ownership...personnel...support equipment...training...technical documentation...level-of-repair analysis...software support...life-cycle cost...logistics plans...contracts...and much more. Filled with step-by-step guidelines and 300 illustrations, the updated Integrated Logistics Support Handbook explains how to: Apply MIL HDBK 502, Acquisition Logistics Meet the requirements of MIL-PRF 49506, Logistics Management Information Develop and measure Performance-Based Logistics requirements New to this edition: applications of ILS to software-based systems, applications to commercial off-the-shelf solutions, and the latest Department of Defense requirements
Handbook On Decision Support Systems 1
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Author : Frada Burstein
language : en
Publisher: Springer Science & Business Media
Release Date : 2008-01-22
Handbook On Decision Support Systems 1 written by Frada Burstein and has been published by Springer Science & Business Media this book supported file pdf, txt, epub, kindle and other format this book has been release on 2008-01-22 with Computers categories.
Decision support systems have experienced a marked increase in attention and importance over the past 25 years. The aim of this book is to survey the decision support system (DSS) field – covering both developed territory and emergent frontiers. It will give the reader a clear understanding of fundamental DSS concepts, methods, technologies, trends, and issues. It will serve as a basic reference work for DSS research, practice, and instruction. To achieve these goals, the book has been designed according to a ten-part structure, divided in two volumes with chapters authored by well-known, well-versed scholars and practitioners from the DSS community.
Handbook Of Social Support And The Family
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Author : Gregory R. Pierce
language : en
Publisher: Springer Science & Business Media
Release Date : 2013-06-29
Handbook Of Social Support And The Family written by Gregory R. Pierce and has been published by Springer Science & Business Media this book supported file pdf, txt, epub, kindle and other format this book has been release on 2013-06-29 with Psychology categories.
While insights sometimes are slow in coming, they often seem obvious when they finally arrive. This handbook is an outcome of the insight that the topics of social support and the family are very closely linked. Obvious as this might seem, the fact remains that the literatures dealing with social support and the family have been deceptively separate and distinct. For example, work on social support began in the 1970s with the accumulation of evidence that social ties and social integration play important roles in health and personal adjustment. Even though family members are often the key social supporters of individuals, relatively little re search of social support was targeted on family interactions as a path to specifying supporter processes. It is now recognized that one of the most important features of the family is its role in providing the individual with a source of support and acceptance. Fortunately, in recen t years, the distinctness and separateness of the fields of social support and the family have blurred. This handbook provides the first collation and integration of social support and family research. This integration calls for specifying processes (such as the cognitions associated with poor support availability and unrewarding faIllily constellations) and factors (such as cultural differences in family life and support provision) that are pertinent to integration.
Supportability Engineering Handbook
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Author : James V. Jones
language : en
Publisher: McGraw Hill Professional
Release Date : 2006-12-07
Supportability Engineering Handbook written by James V. Jones and has been published by McGraw Hill Professional this book supported file pdf, txt, epub, kindle and other format this book has been release on 2006-12-07 with Technology & Engineering categories.
Utilize the Latest Supportability Tools and Methods to Design Durable and Maintainable Systems Engineers in both the commercial and military sectors can rely on the Supportability Engineering Handbook for complete support criteria that ensure the performance of products ranging from automobiles to spacecraft. This one-of-a-kind resource offers the latest supportability tools and methods for designing complex systems that will last a long time and be easy to maintain in actual use. World-renowned supportability and logistics expert James V. Jones shows readers how to create supportable design solutions through effective system architecting, system and design engineering, and integration. He fully analyzes reliability, maintainability, and testability, and also explores every aspect of supportability. In addition, the author presents detailed coverage of reliability-centered maintenance...safety and human factors engineering...cost of ownership...supportability assessment and testing... configuration management and control...and much more. The Supportability Engineering Handbook features: Step-by-step guidelines for implementing supportability State-of-the-art measurement methods and tools A wealth of cutting-edge system design knowledge An expert critique of commercial off-the-shelf applications Achieve Optimal Supportability in the Design of Complex Systems • The Evolving Supportability Design Solution • Creating the Design Solution through System Architecting, System Engineering, Design Engineering, and Integration Engineering • Reliability, Maintainability, and Testability Engineering • Supportability Characteristics • Reliability Centered Maintenance • Safety and Human Factors Engineering • Cost of Ownership • Supportability Analysis • Supportability Assessment and Testing • Configuration Management and Control • Special Considerations: Software, Off the Shelf Items • Abbreviations and Acronyms • Glossary of Terms
Be Your Own It Help
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Author : Hadi Minaeipour
language : en
Publisher:
Release Date : 2018-08-23
Be Your Own It Help written by Hadi Minaeipour and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2018-08-23 with categories.
The present book is the result of my expertise and studying numerous resources, inspecting, repairing, selling and buying thousands of PCs and laptops. Troubleshooting, instructions, tips, and the sequence of actions in this book are presented based on the most probable to the least probable ones.Different and frequent errors and problems users encounter while working with their systems, questions, requirements, warnings, tips, shortcuts and important abbreviations (acronyms) everybody needs all are covered in this book.
Help Desk Practitioner S Handbook
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Author : Barbara Czegel
language : en
Publisher: John Wiley & Sons
Release Date : 2015-05-21
Help Desk Practitioner S Handbook written by Barbara Czegel and has been published by John Wiley & Sons this book supported file pdf, txt, epub, kindle and other format this book has been release on 2015-05-21 with Computers categories.
Your complete guide to surviving and thriving as a Help Desk practitioner Help Desk Practitioner's Handbook The only book to address the unique concerns of the huge and growing number of Help Desk analysts, this is your complete guide to becoming a more effective communicator and problem-solver and deriving greater satisfaction from your job. Barbara Czegel, North America's most well-known expert on Help Desk support services and training, uses dozens of fascinating scenarios and real-world examples to illustrate the right (and wrong) ways to handle virtually every situation you can encounter. She arms you with an arsenal of proven tools of the trade, including: * Eleven effective listening habits that improve your ability to solve problems * Techniques for increasing the speed and accuracy of problem resolution * Early warning systems and layered strategies for problem control * Tools for reducing calls and eliminating problems before they occur * A simple, step-by-step process for doing cost justifications * Methods for turning Help Desk interactions into marketing opportunities Visit our Web site at www.wiley.com/compbooks/
Building Services Handbook
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Author : Roger Greeno
language : en
Publisher: Routledge
Release Date : 2009-06-04
Building Services Handbook written by Roger Greeno and has been published by Routledge this book supported file pdf, txt, epub, kindle and other format this book has been release on 2009-06-04 with Technology & Engineering categories.
* Ideal for students on general construction and building services courses * Each topic presented concisely using plain language and clear drawings * Incorporates updated references to relevant regulations and practice standards * Includes established and contemporary practice * Website resources available Building Services Handbook summarises the application of all common elements of building services practice, technique and procedure, to provide an essential information resource for students as well as practitioners working in building services, building management and the facilities administration and maintenance sectors of the construction industry. Information is presented in the highly illustrated and accessible style of the best-selling companion title Building Construction Handbook. This new edition contains extended information on water system components, control systems for hot water and heating, ventilation and air conditioning, drainage, gas appliance flues and further examples of design calculations. It has been revised and expanded to take into account recent amendments to the Building Regulations Approved Documents and guidance from British and European Standards. Online lecture facilities include PowerPoint slides illustrating a selection of services areas, providing key diagrams for use with presentations and handouts. THE comprehensive reference for all construction and building services students, Building Services Handbook is ideal for a wide range of courses including NVQ and BTEC National through Higher National Certificate and Diploma to Foundation and three-year Degree level. The clear illustrations and complementary references to industry Standards combine essential guidance with a resource base for further reading and development of specific topics. Roger Greeno is a well-known author of construction texts. He has extensive practical and consultancy experience in the industry, in addition to lecturing at several colleges of further and higher education, and the University of Portsmouth. He has also examined for City & Guilds, Edexcel, the Chartered Institute of Building and the University of Reading. Fred Hall’s books on Building Services have helped thousands of students gain their qualifications and pass exams. He was formerly a Senior Lecturer at Guildford College.
Handbook Of Computer Troubleshooting
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Author : Michael Byrd
language : en
Publisher: Routledge
Release Date : 2013-10-28
Handbook Of Computer Troubleshooting written by Michael Byrd and has been published by Routledge this book supported file pdf, txt, epub, kindle and other format this book has been release on 2013-10-28 with Business & Economics categories.
More than just a quick-fix manual for the do-it-yourselfer, this book covers all aspects of small business computing. The Handbook of Computer Troubleshooting is a complete guide for solving the most typical problems most users will encounter. Both the neophyte and experienced user will find helpful tips to solve the more irksome, yet common, problems. Topics covered include: Hardware * Graphics Software * The Internet * Ergonomics * Keyboards * Networks * Company Addresses * Utilities Software * Educational Software * Printers * Monitors * Security Threats * Web Sites * and much more.