The Itil 4 Service Management Handbook
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Itil 4
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Author : Jan van Bon
language : en
Publisher: Van Haren
Release Date : 2019
Itil 4 written by Jan van Bon and has been published by Van Haren this book supported file pdf, txt, epub, kindle and other format this book has been release on 2019 with Education categories.
The ITIL pocket guides of Van Haren Publishing are since long recognized as the industry classic guide on the topic of ITIL, in many languages. Over the years this authoritative guide has earned its place on the bookshelves and in the briefcases of industry experts as they implement best practices within their organizations. This pocket guide will provide readers with an understanding of the ITIL 4 service management framework, by: * understanding the key concepts of service management * understanding how the seven ITIL guiding principles can help an organization adopt and adapt service management * understanding the four dimensions of service management * understanding the purpose and components of the ITIL service value system * understanding the six activities of the service value chain, and how they interconnect * knowing the purpose and key terms of 15 of the 34 ITIL practices * understanding seven of these 15 ITIL practices in detail All exam requirements for the ITIL 4 Foundation exam are covered in this pocket guide. It also provides support for everyone who has knowledge of previous ITIL editions and is looking for a bridge to the new edition. ITIL 4 took a big leap into the modern world of IT service management, covering the latest principles and practices in a customer-focused, service-centric way, enabling Agile principles for maximum support of any business. Bron: Flaptekst, uitgeversinformatie.
The Itil 4 Service Management Handbook
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Author : R Parvin
language : en
Publisher: Independently Published
Release Date : 2024-05-23
The Itil 4 Service Management Handbook written by R Parvin and has been published by Independently Published this book supported file pdf, txt, epub, kindle and other format this book has been release on 2024-05-23 with Computers categories.
The ITIL 4 Service Management Handbook: A Practical Guide to Four Dimensions, Guiding Principles, Service Value System, and Best Practices Unlock the Power of ITIL 4 to Transform Your IT Service Management Are you ready to elevate your IT service management to the next level? "The ITIL 4 Service Management Handbook" is your comprehensive guide to mastering the ITIL 4 framework and harnessing its power to streamline operations, improve service quality, and drive business value. Key Features: Comprehensive Coverage: This handbook provides in-depth coverage of the ITIL 4 framework, from foundational concepts and guiding principles to the Service Value System and its 34 management practices. Practical Guidance: Beyond theory, this book offers practical, actionable guidance on how to apply ITIL 4 concepts in real-world scenarios. It includes real-world examples, case studies, and exercises to help you implement ITIL 4 in your organization. Four Dimensions Focus: Gain a deep understanding of the four dimensions of service management (Organizations and People, Information and Technology, Partners and Suppliers, Value Streams and Processes) and how they interact to create a holistic service management ecosystem. Guiding Principles: Learn how to apply the seven guiding principles of ITIL 4 to make informed decisions, foster collaboration, and drive continual improvement. Service Value System: Explore the ITIL Service Value System (SVS), the heart of ITIL 4, and how it can be used to create, deliver, and manage value through IT-enabled services. Best Practices: Discover the best practices for implementing ITIL 4 in your organization, from assessing your readiness and developing an implementation plan to measuring and demonstrating success. Exam Preparation: Get ready for the ITIL 4 Foundation exam with tips and strategies for success. - Who Should Read This Book: IT managers and leaders Service delivery professionals IT operations teams Business analysts Consultants Students and anyone interested in IT service management - What You'll Learn: The fundamentals of service management and the evolution of ITIL The key concepts and terminology of ITIL 4 How to apply the four dimensions, guiding principles, and Service Value System in your organization The 34 ITIL 4 management practices and how they contribute to value creation Strategies for successfully adopting and implementing ITIL 4 How to measure and demonstrate the success of your ITIL 4 initiatives - Embark on Your ITIL 4 Journey "The ITIL 4 Service Management Handbook" is your essential companion on your journey to mastering ITIL 4. Whether you're new to ITIL or a seasoned practitioner, this book will equip you with the knowledge and skills you need to transform your IT service management and deliver exceptional value to your customers and stakeholders.
Servicing Itsm
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Author : Randy A. Steinberg
language : en
Publisher: Trafford Publishing
Release Date : 2013-12
Servicing Itsm written by Randy A. Steinberg and has been published by Trafford Publishing this book supported file pdf, txt, epub, kindle and other format this book has been release on 2013-12 with Computers categories.
What services does the IT organization really deliver? Rather than discuss the theory around what a service catalog or service portfolio is, this book gives you the actual IT service descriptions for running, operating, and managing an entire IT infrastructure. It's all here--complete service descriptions, catalog and portfolio templates, service implementation plans, service governance processes, and much more all packed into this one handbook! Just about every IT support service is described in this book. Take the service descriptions you need, mix, match and customize them to quickly create the content needed for your own service catalogs and portfolios. "Many books talk about how to build a service catalog--this book is a service catalog!" "We really struggled to identify and pull our IT services together until we saw this material--it saved us months!" "With this material, we can finally tell the business what IT actually delivers to them!" "A valuable reference resource for ITSM practitioners, service managers, CIOs, procurement managers, and anyone else sourcing the services needed to run an entire IT infrastructure operation!" "One can put together an entire IT service management operation just from the service descriptions in this book!"
It Service Management
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Author : Ernest Brewster
language : en
Publisher: BCS, The Chartered Institute for IT
Release Date : 2012-05-08
It Service Management written by Ernest Brewster and has been published by BCS, The Chartered Institute for IT this book supported file pdf, txt, epub, kindle and other format this book has been release on 2012-05-08 with Business & Economics categories.
ITIL(R) is a framework for IT service management and provides best management practice to meet ISO/IEC 20k. This guide introduces ITIL to Foundation Exam candidates and offers a practical understanding of IT service management. The new edition is fully updated and contains several additional processes. An ITIL(R) licensed product.
The Itil 4 Guide
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Author : R Parvin
language : en
Publisher: Independently Published
Release Date : 2024-02-28
The Itil 4 Guide written by R Parvin and has been published by Independently Published this book supported file pdf, txt, epub, kindle and other format this book has been release on 2024-02-28 with Computers categories.
The ITIL 4 Guide: Service Management Essentials - A Practical Guide to the Four Dimensions, Guiding Principles, and the Service Value System Are you ready to unlock the full potential of ITIL 4 to deliver exceptional service experiences? This comprehensive guide provides you with the fundamental concepts and practical tools to excel in the dynamic world of service management. Key Benefits Understand the Core of ITIL 4: Gain a deep understanding of the Service Value System, Four Dimensions model, Guiding Principles, and how they all work together to drive value creation. Practical Applications: Explore real-world scenarios and learn how to apply the various ITIL 4 practices to address common service management challenges. Achieve Measurable Results: Learn how to define value, track outcomes, and leverage data to drive continuous improvement in your services. Enhance the Customer Experience: Master techniques to build fruitful relationships, understand customer needs, and cultivate a customer-centric culture within your organization. Become an ITIL Champion: Gain the knowledge and skills to lead your organization in adopting a holistic and integrated approach to service excellence. Who This Book Is For IT Service Management Professionals seeking to deepen their understanding of ITIL 4. Managers and leaders responsible for designing and improving service offerings. Teams aiming to achieve greater collaboration and efficiency across their service functions. Anyone interested in understanding the fundamentals of modern service management. About the Book This guide breaks down the complexities of ITIL 4, providing clear explanations, actionable insights, and best practices tailored for both newcomers and those with foundational ITIL knowledge. Key principles are reinforced with a focus on their practical application within your organization. Start your journey toward service management excellence today. Embrace the power of ITIL 4 with this indispensable guide!
It Service Management
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Author : Ernest Brewster
language : en
Publisher: BCS, The Chartered Institute
Release Date : 2010-02-24
It Service Management written by Ernest Brewster and has been published by BCS, The Chartered Institute this book supported file pdf, txt, epub, kindle and other format this book has been release on 2010-02-24 with Business & Economics categories.
ITIL(R) is a framework for IT service management and provides best management practice to meet ISO/IEC 20k. This guide introduces ITIL both to Foundation Exam candidates and to people who require a practical understanding of IT sevice management. An ITIL(R) Licensed Product.
Itil 4 Essentials Your Essential Guide For The Itil 4 Foundation Exam And Beyond Second Edition
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Author : Claire Agutter
language : en
Publisher: IT Governance Ltd
Release Date : 2020-04-28
Itil 4 Essentials Your Essential Guide For The Itil 4 Foundation Exam And Beyond Second Edition written by Claire Agutter and has been published by IT Governance Ltd this book supported file pdf, txt, epub, kindle and other format this book has been release on 2020-04-28 with Computers categories.
ITIL® 4 Essentials contains everything you need to know to pass the ITIL 4 Foundation Certificate, plus more. It covers practices and concepts that are not addressed as part of the Foundation syllabus, making it ideal for newly qualified practitioners. This second edition has been updated to align with amendments to the ITIL® 4 Foundation syllabus.
Itil Foundation Exam Study Guide
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Author : Liz Gallacher
language : en
Publisher: John Wiley & Sons
Release Date : 2012-10-15
Itil Foundation Exam Study Guide written by Liz Gallacher and has been published by John Wiley & Sons this book supported file pdf, txt, epub, kindle and other format this book has been release on 2012-10-15 with Computers categories.
Everything you need to prepare for the ITIL exam – Accredited to 2011 syllabus The ITIL (Information Technology Infrastructure Library) exam is the ultimate certification for IT service management. This essential resource is a complete guide to preparing for the ITIL Foundation exam and includes everything you need for success. Organized around the ITIL Foundation (2011) syllabus, the study guide addresses the ITIL Service Lifecycles, the ITIL processes, roles, and functions, and also thoroughly explains how the Service Lifecycle provides effective and efficient IT services. Offers an introduction to IT service management and ITIL V3 service strategy Highlights the topics of service design and development and the service management processes Reviews the building, testing, authorizing, documenting, and implementation of new and changed services into operation Addresses creating and maintaining value for customers through monitoring and improving services, processes, and technology Download valuable study tools including practice exams, flashcards, a glossary of key terms and more. If you prefer self-study over the more expensive training course, but you don't want to skimp on information or preparation, then this study guide is for you.
Itil Foundation Essentials Itil 4 Edition The Ultimate Revision Guide Second Edition
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Author : Claire Agutter
language : en
Publisher: IT Governance Publishing Ltd
Release Date : 2020-04-14
Itil Foundation Essentials Itil 4 Edition The Ultimate Revision Guide Second Edition written by Claire Agutter and has been published by IT Governance Publishing Ltd this book supported file pdf, txt, epub, kindle and other format this book has been release on 2020-04-14 with Computers categories.
ITIL® Foundation Essentials ITIL 4 Edition is the ultimate revision guide for candidates preparing for the ITIL 4 Foundation exam. It is fully aligned with the Foundation course syllabus and gives a clear and concise overview of the facts. This second edition has been updated to align with amendments to the ITIL® 4 Foundation syllabus.
Itil 4 Foundation Pocket Handbook
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Author : iCertify Training
language : en
Publisher:
Release Date : 2019-06-13
Itil 4 Foundation Pocket Handbook written by iCertify Training and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2019-06-13 with categories.
All the facts you need to pass your ITIL 4 Foundation examThis is the ultimate revision guide is meant to be used as a supplemental learning for candidates preparing for the ITIL 4 Foundation exam. It is fully aligned with the Foundation course and gives a clear and concise overview of the facts you need to pass the exam.This pocket guide has been designed as an introductory overview for anyone who has an interest in or a need to understand more about the objectives, content and coverage of ITIL. This guide describes the key principles of IT service management and provides a high-level overview of each of the corepublications and associated lifecycle phases within ITIL:■ ITIL Service Strategy■ ITIL Service Design■ ITIL Service Transition■ ITIL Service Operation■ ITIL Continual Service Improvement.ITIL 4 provides the guidance organizations need to address new service management challenges and utilize the potential of modern technology. It is designed to ensure a flexible, coordinated and integrated system for the effective governance and management of IT-enabled services.