The Itil Process Manual
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The Itil Process Manual
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Author : James Persse
language : en
Publisher: Van Haren
Release Date : 2016-01-01
The Itil Process Manual written by James Persse and has been published by Van Haren this book supported file pdf, txt, epub, kindle and other format this book has been release on 2016-01-01 with Education categories.
This practical guide is a great solution to address the key problem how to implement ITIL and ISO 20000 when initial training has been completed. It supports the basic approaches to the fundamental processes small to medium sized companies will find the concise, practical guidance easy to follow and implement. It avoids the complex, enterprise-wide issues which are not required for many organisations. Each chapter has the following structure:Improvement activities Process inputs and outputs Related processesTools and techniques Key Performance Indicators Critical Success FactorsProcess Improvement roles Benefits of effective Process Implementation challenges and considerationsTypical assets and artefacts of an Improvement program
Itil Foundation Exam Study Guide
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Author : Liz Gallacher
language : en
Publisher: John Wiley & Sons
Release Date : 2012-10-15
Itil Foundation Exam Study Guide written by Liz Gallacher and has been published by John Wiley & Sons this book supported file pdf, txt, epub, kindle and other format this book has been release on 2012-10-15 with Computers categories.
Everything you need to prepare for the ITIL exam – Accredited to 2011 syllabus The ITIL (Information Technology Infrastructure Library) exam is the ultimate certification for IT service management. This essential resource is a complete guide to preparing for the ITIL Foundation exam and includes everything you need for success. Organized around the ITIL Foundation (2011) syllabus, the study guide addresses the ITIL Service Lifecycles, the ITIL processes, roles, and functions, and also thoroughly explains how the Service Lifecycle provides effective and efficient IT services. Offers an introduction to IT service management and ITIL V3 service strategy Highlights the topics of service design and development and the service management processes Reviews the building, testing, authorizing, documenting, and implementation of new and changed services into operation Addresses creating and maintaining value for customers through monitoring and improving services, processes, and technology Download valuable study tools including practice exams, flashcards, a glossary of key terms and more. If you prefer self-study over the more expensive training course, but you don't want to skimp on information or preparation, then this study guide is for you.
The Itsm Process Design Guide
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Author : Donna Knapp
language : en
Publisher: J. Ross Publishing
Release Date : 2010-08-15
The Itsm Process Design Guide written by Donna Knapp and has been published by J. Ross Publishing this book supported file pdf, txt, epub, kindle and other format this book has been release on 2010-08-15 with Business & Economics categories.
The ITSM Process Design Guide: Developing, Rengineering and Improving IT Service Management closes the knowledge gap by providing detailed guidance on assessing, designing, measuring, and integrating ITSM processes. The advice and techniques in this book apply unilaterally to every IT service provider and ITSM framework, standard, and maturity model.
The Itil V3 Factsheet Benchmark Guide
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Author : Michael Wedemeyer
language : en
Publisher: Lulu.com
Release Date : 2007
The Itil V3 Factsheet Benchmark Guide written by Michael Wedemeyer and has been published by Lulu.com this book supported file pdf, txt, epub, kindle and other format this book has been release on 2007 with Computers categories.
New ITIL V3! Real-life use, insights and applications for all ITIL V3 processes * 100% re-researched edition includes 5 Lifecycle phases, 19 Processes, 4 Functions, 51 Mindmaps and 29 other diagrams * 150 hours of work poured into 132 pages of real life data for this Guide. Known as the "ITIL V3 Encyclopedia," The Guide brings you exclusive data for all ITIL V3's 19 processes, plus implementation advice, supporting info and related processes help into one handy Guide for you. Use the 51 MindMaps and 19 tables of ITIL data to: * Compare your ITIL approach to your competitors' and best practice * (Re)design your ITIL processes and activities to improve results -- based on The new extensive MindMaps * Get more insight in the processes activities * Convince your boss (or client) to OK your implementation ideas and budget * Discover if the new ITIL processes and activities or other advanced tactics are worth applying for your organization * Find out how relations between processes differ by process (lots of data.)
It Service Management
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Author : Ernest Brewster
language : en
Publisher: BCS, The Chartered Institute for IT
Release Date : 2012-05-08
It Service Management written by Ernest Brewster and has been published by BCS, The Chartered Institute for IT this book supported file pdf, txt, epub, kindle and other format this book has been release on 2012-05-08 with Business & Economics categories.
ITIL(R) is a framework for IT service management and provides best management practice to meet ISO/IEC 20k. This guide introduces ITIL to Foundation Exam candidates and offers a practical understanding of IT service management. The new edition is fully updated and contains several additional processes. An ITIL(R) licensed product.
Itil 2011 Edition A Pocket Guide
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Author : Jan van Bon a.o.
language : en
Publisher: Van Haren
Release Date : 2011-12-30
Itil 2011 Edition A Pocket Guide written by Jan van Bon a.o. and has been published by Van Haren this book supported file pdf, txt, epub, kindle and other format this book has been release on 2011-12-30 with Education categories.
Note: This pocket book is available in several languages: English, German, Dutch. Since 2001 the Van Haren Publishing ITIL Pocket Guides have helped readers all over the world to understand the essentials of ITIL (IT Infrastructure Library), the leading framework for IT service management. This pocket guide does exactly the same as previous editions: offering a concise summary of ITIL, based on ITIL® 2011 Edition. We have condensed the full ITIL framework, found in 2000 pages, into just 200 pocket-sized pages! It means that this book is an essential time-saving and cost-effective guide to ITIL 2011 Edition -- for both industry experts and students alike. Primarily it is a quick, portable reference tool to ITIL for all professionals in the service management community. What is the ‘lifecycle’ approach? What are the key service management processes and functions? Secondly the ITIL pocket guide can be used as part of the training material for everyone who wants to certify for the ITIL Foundation exam. The guide contents cover all of the specifications of APMG’s ITIL Foundation Certificate syllabus. By this book is a separate file (free, via internet) available: • All images in the book, in Powerpoint format. Click on the button Training Material by the book on our website.
Itil V3 Foundation Handbook
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Author : Office of Government Commerce
language : en
Publisher: The Stationery Office
Release Date : 2009-06-16
Itil V3 Foundation Handbook written by Office of Government Commerce and has been published by The Stationery Office this book supported file pdf, txt, epub, kindle and other format this book has been release on 2009-06-16 with Business & Economics categories.
A quick reference revision guide, which has been designed to help students sitting the Foundation Exam. This edition is updated to the 2009 syllabus. The title also acts as a key reference aid for managers, practitioners, vendors and consultants in the workplace and while travelling. This publication provides an introduction to the ITIL V3 Service Lifecycle model and an overview of the ITIL V3 qualification structure. The guide contains a chapter on each of the components of the Lifecycle; Service Strategy, Service Design, Service Transition, Service Operation and Continual Service Improvement. These chapters contain an overview of each of the processes and functions in the lifecycle including value, scope, activities and metrics.
Service Transition Based On Itil V3
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Author : Jan Van Bon
language : en
Publisher:
Release Date : 2008
Service Transition Based On Itil V3 written by Jan Van Bon and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2008 with Computer service industry categories.
The Management Guides are a concise summary of the Foundations of IT Service Management based on ITIL V3. A quick, portable reference tool to the standards used within the Service Management community. Not only includes the Lifecycle Approach but in addition covers the processes in a separate section as well. What are the key service management processes? What is the lifecycle approach? "] a wonderful compliment to the Best Practice Series. As an ITIL Training Organization our consultants were required to reach each of the ITIL V3 books. There was lots of complaining about how the books took too long to say very little. The Management Guides are a good alternative for those who want a quick reference. They are in-depth enough to cover the subject without becoming overly verbose"(Ramon Smitherman, Vice President Sales and Operations, Dream Catchers, Inc.)
The Itil V3 Service Management Awareness Pocket Guide The Itil V3 Pocket Toolbook
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Author : Ivanka Menken
language : en
Publisher: Emereo Pty Limited
Release Date : 2009
The Itil V3 Service Management Awareness Pocket Guide The Itil V3 Pocket Toolbook written by Ivanka Menken and has been published by Emereo Pty Limited this book supported file pdf, txt, epub, kindle and other format this book has been release on 2009 with Business & Economics categories.
The first edition of this book is regarded as a classic in its field. Now, in an expanded and updated version of The Art of Service's book, the authors once again present a step-by-step guide to ITIL v3. This pocket toolbook hits the "sweet spot" as a quick reference guide for ITIL practitioners. Don't expect this to be an in-depth treatment. However, if you need a reference with enough meat to remind you of how/why/when/what a particular activity or process is and should be used and also a little of the service management foundations supporting ITIL, then you will find this to be a very valuable book to own. This book is a very nice middle ground between the often complex and verbose "learning textbooks" and the often times overly brief pocket guides. Highly recommended as one to keep handy when you're out there fighting those "quality and productivity" battles. This pocket guide will provide you with: ¢ Insight into the best practices for IT Service Management (ITSM). ¢ A Highlight of the ITIL V3 framework, the theory and the concepts. ¢ A Brief overview of each process and function. ¢ A Highlight of the importance of ITIL in IT Organizations to support business processes. An Outstanding Quick Reference Guide, this ITIL Service Management Awareness Pocket Guide is for those people who wish to gain a concise, fundamental understanding of the IT Infrastructure Library (ITIL). Considering the increasing number of IT Professionals and their Organizations who want to be actively involved in IT Service Management, this book, should do at least as well as the first edition, which is a bestseller.
Service Design Based On Itil V3
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Author : Jan Van Bon
language : en
Publisher:
Release Date : 2008
Service Design Based On Itil V3 written by Jan Van Bon and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2008 with Computer service industry categories.
The Management Guides are a concise summary of the Foundations of IT Service Management based on ITIL V3. A quick, portable reference tool to the standards used within the Service Management community. Not only includes the Lifecycle Approach but in addition covers the processes in a separate section as well. What are the key service management processes? What is the lifecycle approach? "] a wonderful compliment to the Best Practice Series. As an ITIL Training Organization our consultants were required to reach each of the ITIL V3 books. There was lots of complaining about how the books took too long to say very little. The Management Guides are a good alternative for those who want a quick reference. They are in-depth enough to cover the subject without becoming overly verbose"(Ramon Smitherman, Vice President Sales and Operations, Dream Catchers, Inc.)