The Managed Heart
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The Managed Heart
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Author : Arlie Russell Hochschild
language : en
Publisher: Univ of California Press
Release Date : 1983
The Managed Heart written by Arlie Russell Hochschild and has been published by Univ of California Press this book supported file pdf, txt, epub, kindle and other format this book has been release on 1983 with History categories.
Arlie Hochschild examines two groups of public-contact workers: flight attendants and bill collectors. The flight attendant's job is to deliver a service and create further demand for it, to enhance the status of the customer and be "nicer than natural." The bill collector's job is to collect on the service, and if necessary, to deflate the status of the customer by being "nastier than natural." Between these extremes, roughly one-third of American men and one-half of American women hold jobs that call for substantial emotional labor. In many of these jobs, they are trained to accept feeling rules and techniques of emotion management that serve the company's commercial purpose. Like a physical laborer who becomes estranged from what he or she makes, an emotional laborer, such as a flight attendant, can become estranged not only from her own expressions of feeling (her smile is not "her" smile), but also from what she actually feels (her managed friendliness). This estrangement, though a valuable defense against stress, is also an important occupational hazard, because it is through our feelings that we are connected with those around us.
The Managed Heart
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Author : Arlie Russell Hochschild
language : en
Publisher: Univ of California Press
Release Date : 2012-03-31
The Managed Heart written by Arlie Russell Hochschild and has been published by Univ of California Press this book supported file pdf, txt, epub, kindle and other format this book has been release on 2012-03-31 with Social Science categories.
In private life, we try to induce or suppress love, envy, and anger through deep acting or "emotion work," just as we manage our outer expressions of feeling through surface acting. In trying to bridge a gap between what we feel and what we "ought" to feel, we take guidance from "feeling rules" about what is owing to others in a given situation. Based on our private mutual understandings of feeling rules, we make a "gift exchange" of acts of emotion management. We bow to each other not simply from the waist, but from the heart. But what occurs when emotion work, feeling rules, and the gift of exchange are introduced into the public world of work? In search of the answer, Arlie Russell Hochschild closely examines two groups of public-contact workers: flight attendants and bill collectors. The flight attendant’s job is to deliver a service and create further demand for it, to enhance the status of the customer and be "nicer than natural." The bill collector’s job is to collect on the service, and if necessary, to deflate the status of the customer by being "nastier than natural." Between these extremes, roughly one-third of American men and one-half of American women hold jobs that call for substantial emotional labor. In many of these jobs, they are trained to accept feeling rules and techniques of emotion management that serve the company’s commercial purpose. Just as we have seldom recognized or understood emotional labor, we have not appreciated its cost to those who do it for a living. Like a physical laborer who becomes estranged from what he or she makes, an emotional laborer, such as a flight attendant, can become estranged not only from her own expressions of feeling (her smile is not "her" smile), but also from what she actually feels (her managed friendliness). This estrangement, though a valuable defense against stress, is also an important occupational hazard, because it is through our feelings that we are connected with those around us. On the basis of this book, Hochschild was featured in Key Sociological Thinkers, edited by Rob Stones. This book was also the winner of the Charles Cooley Award in 1983, awarded by the American Sociological Association and received an honorable mention for the C. Wright Mills Award.
The Managed Heart
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Author : Arlie Russell Hochschild
language : en
Publisher: Univ of California Press
Release Date : 2012-03-31
The Managed Heart written by Arlie Russell Hochschild and has been published by Univ of California Press this book supported file pdf, txt, epub, kindle and other format this book has been release on 2012-03-31 with FAMILY & RELATIONSHIPS categories.
Annotation This text covers how people manage their emotions, by looking at how workers try to preserve a sense of self by circumventing the feeling rules of work, limiting their emotional offerings to surface displays of the right feeling, but feel false.
Leadership As Emotional Labour
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Author : Marian Iszatt-White
language : en
Publisher: Routledge
Release Date : 2013
Leadership As Emotional Labour written by Marian Iszatt-White and has been published by Routledge this book supported file pdf, txt, epub, kindle and other format this book has been release on 2013 with Business & Economics categories.
This book considers the ways in which the need to show (or hide) particular emotions translate into job roles - specifically those of leaders or managers - where the relationships are lasting, multi-directional and have complex, ongoing goals. The book contends that these multifaceted relationships contribute unique characteristics to the nature of the emotional labour required and expounds and explores this new genus within the 'emotional labour' species.
The Managed Heart By Arlie Russell Hochschild Summary
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Author : QuickRead
language : en
Publisher: QuickRead.com
Release Date :
The Managed Heart By Arlie Russell Hochschild Summary written by QuickRead and has been published by QuickRead.com this book supported file pdf, txt, epub, kindle and other format this book has been release on with Study Aids categories.
Do you want more free book summaries like this? Download our app for free at https://www.QuickRead.com/App and get access to hundreds of free book and audiobook summaries. Learn about the commercialization of human feeling. Does your job require you to engage in emotional labor? That is, are you required to bury your true feelings, slap on a smile, and engage with customers as if everything is fine? We see people who work in customer service do this every day. People like waitresses and flight attendants shockingly maintain an upbeat attitude throughout their day as they interact with hundreds of customers. While many people believe these types of jobs don’t require much labor, they actually require some of the toughest skills that we don’t often discuss: emotional labor. Each day these employees must hold back their emotions, keep their cool, and avoid getting upset. But what’s the true cost of this “emotional work?” From a humanist and feminist perspective, Hochschild describes the toll this process of estrangement has on our personal feelings and its role in becoming an “occupational hazard” in one-third of Amerca’s workforce. As you read, you’ll learn how emotional labor is used as currency in today's society and why women find their jobs more taxing than men.
The Second Shift
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Author : Arlie Hochschild
language : en
Publisher: Penguin
Release Date : 2012-01-31
The Second Shift written by Arlie Hochschild and has been published by Penguin this book supported file pdf, txt, epub, kindle and other format this book has been release on 2012-01-31 with Social Science categories.
An updated edition of a standard in its field that remains relevant more than thirty years after its original publication. Over thirty years ago, sociologist and University of California, Berkeley professor Arlie Hochschild set off a tidal wave of conversation and controversy with her bestselling book, The Second Shift. Hochschild's examination of life in dual-career housholds finds that, factoring in paid work, child care, and housework, working mothers put in one month of labor more than their spouses do every year. Updated for a workforce that is now half female, this edition cites a range of updated studies and statistics, with an afterword from Hochschild that addresses how far working mothers have come since the book's first publication, and how much farther we all still must go.
So How S The Family
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Author : Arlie Russell Hochschild
language : en
Publisher: Univ of California Press
Release Date : 2013-09-30
So How S The Family written by Arlie Russell Hochschild and has been published by Univ of California Press this book supported file pdf, txt, epub, kindle and other format this book has been release on 2013-09-30 with Social Science categories.
In this new collection of thirteen essays, Arlie Russell HochschildÑauthor of the groundbreaking exploration of emotional labor, The Managed Heart and The Outsourced SelfÑfocuses squarely on the impact of social forces on the emotional side of intimate life. From the ÒworkÓ it takes to keep personal life personal, put feeling into work, and empathize with others; to the cultural ÒblurÓ between market and home; the effect of a social class gap on family wellbeing; and the movement of care workers around the globe, Hochschild raises deep questions about the modern age. In an eponymous essay, she even points towards a possible future in which a person asking ÒHowÕs the family?Ó hears the proud answer, ÒCouldnÕt be better.Ó
Key Sociological Thinkers
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Author : R. Stones
language : en
Publisher: NYU Press
Release Date : 1998-10
Key Sociological Thinkers written by R. Stones and has been published by NYU Press this book supported file pdf, txt, epub, kindle and other format this book has been release on 1998-10 with Social Science categories.
A clear and manageable overview of major sociological developments for the lay reader Despite the fact that most of us think often about society and social life, few of us have had extensive schooling in how to organize or structure such thought. Guided by the belief that the sociological imagination is impoverished if accessible only to a handful of specialists, Key Sociological Thinkers provides the lay reader with a clear and manageable overview of the major sociological developments from Marx to the present day. Twenty-one concise, thorough chapters introduce the key thinkers in the field; their driving impulses, issues central to their work, substantive examples of the theory in action, their legacy, as well as reading lists meant to stimulate further research. The book's range includes not only canonical figures, such as Marx, Weber, and Durkheim, but feminist, post-structuralist, and post-colonialist thinkers of recent decades, including Nancy Chodorow, Michel Foucault, and Stuart Hall. Other sociologists and social theorists overed include Sigmund Freud, Georg Simmel, Herbert Blumer, Talcott Parsons, Robert Merton, Simone de Beauvoir, Norbert Elias, Erving Goffman, David Lockwood, Harold Garfinkel, Louis Althusser, Jurgen Habermas, Pierre Bourdieu, Arlie Hochschild, and Anthony Giddens. Key Sociological Thinkers is ideal for students new to the field, veterans looking to brush up, and anyone eager to expand their understanding of the world in which we live.
Strangers In Their Own Land
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Author : Arlie Russell Hochschild
language : en
Publisher: The New Press
Release Date : 2018-02-20
Strangers In Their Own Land written by Arlie Russell Hochschild and has been published by The New Press this book supported file pdf, txt, epub, kindle and other format this book has been release on 2018-02-20 with Political Science categories.
The National Book Award Finalist and New York Times bestseller that became a guide and balm for a country struggling to understand the election of Donald Trump "A generous but disconcerting look at the Tea Party. . . . This is a smart, respectful and compelling book." —Jason DeParle, The New York Times Book Review When Donald Trump won the 2016 presidential election, a bewildered nation turned to Strangers in Their Own Land to understand what Trump voters were thinking when they cast their ballots. Arlie Hochschild, one of the most influential sociologists of her generation, had spent the preceding five years immersed in the community around Lake Charles, Louisiana, a Tea Party stronghold. As Jedediah Purdy put it in the New Republic, "Hochschild is fascinated by how people make sense of their lives. . . . [Her] attentive, detailed portraits . . . reveal a gulf between Hochchild's 'strangers in their own land' and a new elite." Already a favorite common read book in communities and on campuses across the country and called "humble and important" by David Brooks and "masterly" by Atul Gawande, Hochschild's book has been lauded by Noam Chomsky, New Orleans mayor Mitch Landrieu, and countless others. The paperback edition features a new afterword by the author reflecting on the election of Donald Trump and the other events that have unfolded both in Louisiana and around the country since the hardcover edition was published, and also includes a readers' group guide at the back of the book.
Managing From The Heart
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Author : Hyler Bracey
language : en
Publisher: Dell
Release Date : 2011-01-26
Managing From The Heart written by Hyler Bracey and has been published by Dell this book supported file pdf, txt, epub, kindle and other format this book has been release on 2011-01-26 with Business & Economics categories.
From the brain trust at The Atlanta Consulting Group comes a simple method hailed as a revolution in management practice: learning to care. Caring isn’t a frill. It delivers results. And for some unenlightened managers, learning to care can be a matter of corporate life or death. Managing from the Heart is the story of Harry Hartwell, a composite character drawn from decades of the authors’ field experience on the front lines of management reform. Known by his staffers as “the Abominable No Man,” Harry’s remarkable transformation into a caring and compassionate manage offers an easy-to-apply business parable—and an absolutely painless, one-of-a-kind learning experience. Acquire the five principles of caring management. Your people will be glad you did. And so will everyone who keeps an eye on your bottom line. Praise for Managing from the Heart “Outstanding! Delivers the right message at a critical time.”—Lee A. Robbins, VP and CFO, Puritan Bennett “Five powerful principles, so simple they are arresting. Their application by every manager can catapult a company to new heights of greatness.”—Don M. Schrello, chairman, Schrello Direct Marketing, Inc. “Much needed!”—Norman Vincent Peale “Managing from the Heart is a gift you should give to yourself and your people. It outlines a beautiful philosophy that if applied will not only impact human satisfaction in your organization, but bottom line results.”—Kenneth Blanchard, Ph.D., co-author of The One Minute Manager