The Performance Imperative
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The Performance Imperative
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Author : Howard Risher
language : en
Publisher: Jossey-Bass
Release Date : 1995-06-20
The Performance Imperative written by Howard Risher and has been published by Jossey-Bass this book supported file pdf, txt, epub, kindle and other format this book has been release on 1995-06-20 with Business & Economics categories.
This book brings together a wide range of innovative techniques and approaches for increasing people's effectiveness at work--from performance measurement to gainsharing systems. The Performance Imperative offers an integrated, multidisciplinary approach to improving effectiveness in the workplace, drawing on the expertise of the leading thinkers and practitioners in the field--including Edward E. Lawler III on challenges to organizational effectiveness, Phillip B. Crosby on quality management, Susan A. Mohrman on designing work teams, and Jennifer Jarratt and Joseph F. Coates on the new role of human resources in improving organization and human performance.
Leap Of Reason
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Author : Mario Morino
language : en
Publisher: Mario Morino
Release Date : 2011
Leap Of Reason written by Mario Morino and has been published by Mario Morino this book supported file pdf, txt, epub, kindle and other format this book has been release on 2011 with Business & Economics categories.
Leap of Reason is the product of decades of hard-won insights from philanthropist Mario Morino, McKinsey & Company, and top social-sector innovators. It is intended to spark the critically important conversations that every nonprofit board and leadership team should have in this new era of austerity. The authors make a convincing case that the nation's growing fiscal crisis will force all of us in the social sector to be clearer about our aspirations, more intentional in defining our approaches, more rigorous in gauging our progress, more willing to admit mistakes, more capable of quickly adapting and improving--all with an unrelenting focus on improving lives.
The Feedback Imperative
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Author : Anna Carroll
language : en
Publisher: Greenleaf Book Group
Release Date : 2014-07-08
The Feedback Imperative written by Anna Carroll and has been published by Greenleaf Book Group this book supported file pdf, txt, epub, kindle and other format this book has been release on 2014-07-08 with Business & Economics categories.
See faster results through everyday feedback. The Feedback Imperative: How to Give Everyday Feedback to Speed Up Your Team’s Success reveals the hidden reasons why giving feedback to employees can be so difficult and yet so urgently needed in today’s workplace, and provides the definitive steps for overcoming feedback avoidance and taking great leaps forward with employee engagement, retention, and performance. Anna Carroll applies her extensive research and expertise in business consulting and psychology to illustrate how brain science, generational trends, our information economy, limiting beliefs, and organizational culture collide in the new workplace, creating a huge gap between the supply and demand of helpful professional feedback. In her “Seven Steps to Everyday Feedback” and sixteen tools for self-assessment and planning, Carroll provides detailed instructions for leaders to execute a feedback turnaround that will quench their team members’ thirst for helpful feedback and build a culture in which employee-to-leader and peer-to-peer feedback are welcome as well.
The Customer Culture Imperative A Leader S Guide To Driving Superior Performance
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Author : Linden Brown
language : en
Publisher: McGraw-Hill Education
Release Date : 2014-01-07
The Customer Culture Imperative A Leader S Guide To Driving Superior Performance written by Linden Brown and has been published by McGraw-Hill Education this book supported file pdf, txt, epub, kindle and other format this book has been release on 2014-01-07 with Business & Economics categories.
BECOME THE ENVY OF YOUR INDUSTRY WITH A CUSTOMER-CENTRIC CULTURE Winner of Marketing Book of the Year 2015 by Marketing and Sales Books For the first time, this groundbreaking guide unlocks the secrets used by Amazon, Virgin, Apple, Starbucks, and salesforce.com. It creates a guide for success based on three years of scientific study drawing insights from more than 100 businesses to identify seven key factors. When implemented together these factors have been proven to drive superior business performance. Customer culture is as fundamental to business performance as breathing is to living. It is the life force of your business. This applies no matter what your industry sector. And with the evidence-based methods in this book, you can replicate their success in your business! The Customer Culture Imperative reveals the key disciplines of customer culture that consistently predict enhanced, sustainable business results. Each one is linked to a particular strategy and drives predictable and measurable improvements in one or more business performance factors--from innovation and customer satisfaction to growth in sales and profits to higher rates of new-product success. It gives you the tools to: Inspire everyone in the company to embrace a customer-centric culture Unify efforts across units by creating a "common language" for change Collect and measure data from your efforts and benchmark your progress Make change long term so you leave a legacy of an enduring business Creating a customer-centric company takes more than making an investment in the customer service department and systems. It's about building a culture in which the customer is at the heart of all decisions made within every function and unit. What's best for the customer is what's best for business. Make that a part of the DNA of your organization, and you will lead your company to unprecedented success. Guaranteed. PRAISE FOR THE CUSTOMER CULTURE IMPERATIVE "Linden and Chris Brown have written the best book on what it takes to build a genuine customer culture in an organization. Their framework and their stories will inspire you to take the next step." -- Philip Kotler, S. C. Johnson Distinguished Professor of International Marketing at the Kellogg School of Management at Northwestern University "A customer-focused culture is a powerful competitive advantage. This book will show you how to diagnose the level of a customer culture and then make the leadership moves to raise this level." -- George Day, Geoffrey T. Boisi Professor of Marketing and Co-Director of the Mack Institute for Innovation Management, Wharton, University of Pennsylvania "Creating unique customer engagements is an essential ingredient of the 'Starbucks Experience.' Crafting an authentic culture is essential to insuring that all employees consistently execute and innovate the highest quality customer experience. Linden and Chris provide a unique framework and road map to build this culture within large and small organizations." -- Arthur Rubinfeld, chief creative officer and president, Global Innovation and Evolution Fresh Retail, Starbucks "Smart phones, smart networks, and personalized apps are changing the way people live and work--giving control to an emerging class of globally connected customers that have the power to shift markets. Linden and Chris Brown’s work will help you understand what is happening and what it means to your business.” -- David Thodey, Chief Executive Officer, Telstra "Over the 40+ years of my life in business I have always known that a customer culture is the key to success. How to achieve it has been a continuous search and challenge. This book is the clearest roadmap I have read to truly achieve a customer culture and all the benefits it brings.” -- John Stanhope, Chairman, Australia Post "Some books (alas, very rare) summarise well-researched management theory, combined with current best practice, to deliver powerful and pragmatic guidelines for growing shareholder value. This is one such book. Read it. Enjoy it. It is a powerful contribution to best practice.” -- Malcolm MacDonald, Emeritus Professor, Cranfield University School of Management "Smart phones, smart networks, and personalized apps are changing the way people live and work,giving control to an emerging class of globally connected customers that have the power to shift markets. Linden and Chris Brown’s work will help you understand what is happening and what it means to your business.”--David Thodey, Chief Executive Officer, Telstra "Over the 40+ years of my life in business I have always known that a customer culture is the key to success. How to achieve it has been a continuous search and challenge. This book is the clearest roadmap I have read to truly achieve a customer culture and all the benefits it brings.”--John Stanhope, Chairman, Australia Post "Some books, alas very rare, summarise well-researched management theory, combined with current best practice, to deliver powerful and pragmatic guidelines for growing shareholder value. This is one such book. Read it. Enjoy it. It is a powerful contribution to best practice.”--Malcolm MacDonald, Emeritus Professor, Cranfield University School of Management "This easy to read book provides essential and unique guidance for driving the critical relationship between customer centricity and sustained organisational performance."-—Dr Ramzi Fayed, Executive Dean, Australian Graduate School of Leadership
The Nature Of Organizational Leadership
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Author : Stephen J. Zaccaro
language : en
Publisher: John Wiley & Sons
Release Date : 2002-02-28
The Nature Of Organizational Leadership written by Stephen J. Zaccaro and has been published by John Wiley & Sons this book supported file pdf, txt, epub, kindle and other format this book has been release on 2002-02-28 with Business & Economics categories.
The quality of an organization's top leaders is a critical influence on its overall effectiveness and continuing adaptability. Yet, little current research examines leadership within the context of organizational structure, such as how leaders influence organizational performance in those key moments when an executive's action is critical to driving the organization forward. This book represents a significant contribution to the literature of leadership, combining a contextual approach to organizational leadership with an in-depth treatment of the cognitive, social, and affective dynamics underlying that leadership. The Nature of Organizational Leadership, using an interdisciplinary approach that draws from the work of scholars in both management and psychology, provides a much-need organizational perspective on the problems to confronted by top executive leaders and the requisite behaviors, attributes, and outcomes necessary to lead organizations effectively.
The Learning Imperative
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Author : Mark Burns
language : en
Publisher: Crown House Publishing Ltd
Release Date : 2018-10-08
The Learning Imperative written by Mark Burns and has been published by Crown House Publishing Ltd this book supported file pdf, txt, epub, kindle and other format this book has been release on 2018-10-08 with Business & Economics categories.
Learning is central to the long-term success of any team and is far too important to dismiss or to relegate to a 'nice to do' list. In The Learning Imperative, bestselling authors Burns and Griffith explore the common barriers to effective learning and present a range of practical tools and strategies to help teams bring about and reap the benefits of a more positive culture around training and development. Together they map out the key stages of the learning journey and provide a comprehensive guide for team leaders and managers who want to improve learning in their teams. They also share essential advice on the design and delivery of effective training programmes, and punctuate their instruction with a range of illuminating case studies drawn from real-life contexts across the public, private and third sectors. The book has been split into three sections. Part I sets out why creating and maintaining a learning team needs to be a high priority, and provides an easy-to-use framework to help leaders establish their team's starting points. Part II is designed to assist leaders in fostering an open-to-learning mindset in their teams offering tools to diagnose any closed-to-learning mindsets and supplying straightforward strategies to facilitate team members' development in becoming habitually reflective, curious and responsive to feedback. The final part of the book concerns the designing and leading of effective learning, whether it is packaged within a one-off session or a multi-session programme, and will help leaders ensure that the learning their team participates in is engaging, appropriately challenging and, most importantly, will develop their performance. Whether you are an experienced leader or just starting out in the role, this user-friendly manual will empower you to boost your team's performance and to make a powerful impact on their learning. Two Books that I Would Recommend by Thomas Stansfield. Click here to view the feature on The World of Learning's blog. Click here to read the review of 'The Learning Imperative' on 'Thought Space' blog. Radio Edutalk 18-12-2018: Mark Burns on his new book, 'The Learning Imperative'. The Learning Imperative has been named the winner of the HR and Management category of The Business Book Awards 2019 . The Learning Imperative has been named a finalist in the 2018 INDIES Book of the Year Awards in the business and economics category. The Business Desk - Authors celebrate success after business book accolade. Click here to watch Mark Burns' videos in relation to The Learning Imperative. The Extraordinary Business Book Club - Episode 167 The Learning Imperative with Mark Burns
The Customer Culture Imperative A Leader S Guide To Driving Superior Performance
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Author : Linden Brown
language : en
Publisher: McGraw Hill Professional
Release Date : 2013-12-06
The Customer Culture Imperative A Leader S Guide To Driving Superior Performance written by Linden Brown and has been published by McGraw Hill Professional this book supported file pdf, txt, epub, kindle and other format this book has been release on 2013-12-06 with Business & Economics categories.
What do Toyota, Apple, and Zappos have in common? CUSTOMER-CENTRIC CULTURE And now, with this research-based method, you can replicate their success with your business Based on more than 60 studies and the authors’ three-year proprietary research project with more than 100 companies, The Customer Culture Imperative demonstrates that organizations exhibiting a strong "customer-centric culture" do, in fact, produce superior business performance. It provides diagnostic tools and a roadmap for effective implementation, designed to make cultural change concrete and actionable in any organization. Dr. Linden R. Brown is chairman and co-founder of MarketCulture Strategies Inc. Christopher Brown is the former marketing director for Hewlett-Packard for the South Pacific and is presently a Silicon Valley-based sales and marketing consultant.
The Network Imperative
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Author : Barry Libert
language : en
Publisher: Harvard Business Review Press
Release Date : 2016-06-07
The Network Imperative written by Barry Libert and has been published by Harvard Business Review Press this book supported file pdf, txt, epub, kindle and other format this book has been release on 2016-06-07 with Business & Economics categories.
Digital networks are changing all the rules of business. New, scalable, digitally networked business models, like those of Amazon, Google, Uber, and Airbnb, are affecting growth, scale, and profit potential for companies in every industry. But this seismic shift isn’t unique to digital start-ups and tech superstars. Digital transformation is affecting every business sector, and as investor capital, top talent, and customers shift toward network-centric organizations, the performance gap between early and late adopters is widening. So the question isn’t whether your organization needs to change, but when and how much. The Network Imperative is a call to action for managers and executives to embrace network-based business models. The benefits are indisputable: companies that leverage digital platforms to co-create and share value with networks of employees, customers, and suppliers are fast outpacing the market. These companies, or network orchestrators, grow faster, scale with lower marginal cost, and generate the highest revenue multipliers. Supported by research that covers fifteen hundred companies, authors Barry Libert, Megan Beck, and Jerry Wind guide leaders and investors through the ten principles that all organizations can use to grow and profit regardless of their industry. They also share a five-step process for pivoting an organization toward a more scalable and profitable business model. The Network Imperative, brimming with compelling case studies and actionable advice, provides managers with what they really need: new tools and frameworks to generate unprecedented value in a rapidly changing age.
Leadership At Scale
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Author : Claudio Feser
language : en
Publisher: Hachette UK
Release Date : 2018-12-04
Leadership At Scale written by Claudio Feser and has been published by Hachette UK this book supported file pdf, txt, epub, kindle and other format this book has been release on 2018-12-04 with Business & Economics categories.
Traditional approaches to leadership development focus on a small number of individuals at the top. However, in today's world of constant change and decentralized decision-making, organizations need effective leaders at all levels of their organizations. That requires a much broader and deeper pool of leadership talent, and most organizations fall far short of what they need. Leadership at Scale defines a new approach. In it, top experts at McKinsey, the world's number one leadership factory, expose the secrets of how to drive leadership development that reaches the entire organization, adapts to diverse contexts and achieves impact at scale. Grounded in extensive research and the global experience of +25 leadership experts and illustrated with a fictional step-by-step case with numerous real-life examples, this book provides leaders with the systematic and fact-based approach they need to unlock organizational performance through leadership effectiveness.
The Trust Imperative
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Author : Stephen Hacker
language : en
Publisher: Asq Press
Release Date : 2002
The Trust Imperative written by Stephen Hacker and has been published by Asq Press this book supported file pdf, txt, epub, kindle and other format this book has been release on 2002 with Business & Economics categories.
Todayes businesses environment is highly demanding and increasingly competitive, requiring organizations to be flexible, responsive, and continually innovative. In order for this to happen, there must be a high degree of trust throughout the organization. Leaders need to trust that their workers will carry out their directives, and employees need a high level of trust in the vision and direction that leaders create for the organization. Without this trust an organization will struggle to reach its goals and attain the success desired. This is the focus of The Trust Imperative: Performance Improvement Through Productive Relationships, by Steven Hacker and Marsha Willard, which explains how to develop trust throughout an organization, while improving performance and increasing productivity. Many organizations have major problems as they try to gain the trust of their own personnel, as well as the trust of their customers and suppliers. In many cases, an organizationes attempts to gain trust lack credibility and create more problems than they solve. The Trust Imperative helps break through these obstacles, by offering a straightforward method for assessing trust across an organization. the book offers simple conceptual models, assessments, and trust tools which will help individuals diagnose, measure, and improve the level of trust within the organization. the authors then provide succinct tips and techniques to support the continuous development of trust within any organization.