The Power Of Citizens And Professionals In Welfare Encounters
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The Power Of Citizens And Professionals In Welfare Encounters
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Author : Nanna Mik-Meyer
language : en
Publisher: Manchester University Press
Release Date : 2017-08-16
The Power Of Citizens And Professionals In Welfare Encounters written by Nanna Mik-Meyer and has been published by Manchester University Press this book supported file pdf, txt, epub, kindle and other format this book has been release on 2017-08-16 with Social Science categories.
This book is about power in welfare encounters. Present-day citizens are no longer the passive clients of the bureaucracy and welfare workers are no longer automatically the powerful party of the encounter. Instead, citizens are expected to engage in active, responsible and coproducing relationships with welfare workers. However, other factors impact these interactions; factors which often pull in different directions. Welfare encounters are thus influenced by bureaucratic principles and market values as well. Consequently, this book engages with both Weberian (bureaucracy) and Foucauldian (market values/NPM) studies when investigating the powerful welfare encounter. The book is targeted Academics, post-graduates, and undergraduates within sociology, anthropology and political science.
Power And Welfare
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Author : Nanna Mik-Meyer
language : en
Publisher: Routledge
Release Date : 2013
Power And Welfare written by Nanna Mik-Meyer and has been published by Routledge this book supported file pdf, txt, epub, kindle and other format this book has been release on 2013 with Business & Economics categories.
When the state punishes criminals or removes children at risk, its power is immediately apparent. However, power is also at stake when the state seeks to educate, advise, or empower citizens, and this book encourages reflection on the exercise of professional power in these less coercive encounters.
The Politics Of The Public Encounter
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Author : Peter Hupe
language : en
Publisher: Edward Elgar Publishing
Release Date : 2022-11-25
The Politics Of The Public Encounter written by Peter Hupe and has been published by Edward Elgar Publishing this book supported file pdf, txt, epub, kindle and other format this book has been release on 2022-11-25 with Political Science categories.
On the ground floor of government, citizens interact with teachers, medical staff, police officers and other professionals in public service. It is during these encounters that laws, public policies and professional guidelines gain further substance and form. In this insightful book, Peter Hupe brings together expert contributions from scholars across the globe to study the social mechanisms behind these public encounters.
Welfare Work With Immigrants And Refugees In A Social Democratic Welfare State
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Author : Trine Øland
language : en
Publisher: Routledge
Release Date : 2019-02-15
Welfare Work With Immigrants And Refugees In A Social Democratic Welfare State written by Trine Øland and has been published by Routledge this book supported file pdf, txt, epub, kindle and other format this book has been release on 2019-02-15 with Political Science categories.
Welfare Work with Immigrants and Refugees in a Social Democratic Welfare State provides an ambiguous yet disturbing portrait of the inner workings of the Danish welfare state and its implications in a context of globalisation and migration. Through a sociological interview-study with welfare workers, this book describes how processes of othering are undercurrents of welfare work. The processes construct immigrants and refugees as a kind of people who are not only culturally different but also behind, deficient and weak, and thus assigned the potential to benefit from welfare work. These processes are designated to advance a racial welfare dynamic of remedial circularity which keeps the immigrant and refugee on the threshold of modern living and democracy. It is thus depicted how welfare work is intertwined not with a biological framework but with a cultural framework naturalising and ontologising cultural differences. The book examines how welfare work tends to appreciate immigrants and refugees as dislocated people with a cultural lack and how it abides by the dictums of civilising expansions and humanitarian imperialism within the modern state. This book will be useful for every scholar who wants to reconsider and think differently about how the welfare state is going to proceed in a global society.
Street Level Bureaucracy In Weak State Institutions
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Author : Rik Peeters
language : en
Publisher: Policy Press
Release Date : 2024-04-30
Street Level Bureaucracy In Weak State Institutions written by Rik Peeters and has been published by Policy Press this book supported file pdf, txt, epub, kindle and other format this book has been release on 2024-04-30 with Political Science categories.
In this book, street-level bureaucracy scholars from South Asia, sub-Saharan Africa, the Middle East, and Latin America analyse the conditions that shape frontline work and citizens ́ everyday experience of the state. Institutional factors such as political clientelism, resource scarcity, social inequality, job insecurity, and systemic corruption affect the way street-level bureaucrats enforce rules and implement policies. Inadvertently, they end up implementing inequities in citizens’ access to rights and services — despite efforts to repair organisational deficiencies and broker relations between vulnerable citizens and a distant state. This book illuminates these realities and challenges and provides unique insights into critical themes such as resource scarcities, bureaucratic corruption, control practices, and the complexities of dealing with vulnerable population groups.
Public Service Logic
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Author : Stephen Osborne
language : en
Publisher: Routledge
Release Date : 2020-10-29
Public Service Logic written by Stephen Osborne and has been published by Routledge this book supported file pdf, txt, epub, kindle and other format this book has been release on 2020-10-29 with Business & Economics categories.
This book is based upon and extends the theoretical and empirical work of the author over the last decade. It integrates material deriving from his previous conceptual and empirical work in this field, together with new empirical evidence from emerging research. Public Service Logic challenges the product-dominant assumptions of the New Public Management (NPM) about the nature and management of public service delivery. Whilst the NPM has led to some important developments in public management, it has also had significant limitations and weaknesses. The book presents an alternative to this, as a framework for the future delivery and reform of public services globally. It draws upon the extant literature in the field of service management to argue for a Public Service Logic (PSL) for the delivery of public services. This situates public service delivery within the vibrant and influential field of service-dominant research and theory. It argues that effective public service management requires both that these services are understood as services not as products and that, consequently, public service management requires a focus on value creation as its over-arching rationale. The book presents a major new framework of value creation for public service delivery as a basis for public service reform, explores the role of service managers and staff and of citizens and service users in this value creation process, and evaluates the implications of this new framework for both the strategic and operational management of public service delivery, their performance management and the development and innovation of new forms of public services. It will be of interest to researchers and students in the fields of public management and public administration, as well as to policy makers and public service managers.
Making Sense Of Organizational Change And Innovation In Health Care
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Author : Anne Reff Pedersen
language : en
Publisher: Routledge
Release Date : 2019-09-20
Making Sense Of Organizational Change And Innovation In Health Care written by Anne Reff Pedersen and has been published by Routledge this book supported file pdf, txt, epub, kindle and other format this book has been release on 2019-09-20 with Business & Economics categories.
This book explores the hospital via organisational ethnography (OE), an approach that involves a mix of fieldwork methods designed to analyse the hospital which also includes participatory observation, qualitative interviews and shadowing. One way to define a hospital is by its high level of formal organisation, resulting in written or digital communication as the main source of communication in patient journals, minutes and medical and quality guidelines. In contrast, in this book, the aspects of the informal organisation will be the focus. In spite of the many formal regulations of healthcare, hospitals are also chaotic organising places where many different groups of people interact in order to negotiate, to practice and to make sense of daily work tasks. The underlying argument is that, in the mundane everyday life of hospitals, frontline workers and their interactions with patients and local managers remain at the core of organising hospitals. The overall purpose of this book is to report stories back from the field of healthcare, demonstrating how people, spaces and work (as examples of events) become important elements of organising hospitals. The book will be of interest to students and scholars in and across healthcare management, organisation studies, ethnography, sociology, qualitative methods, anthropology, service management and cultural studies.
The Routledge Companion To Anthropology And Business
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Author : Raza Mir
language : en
Publisher: Routledge
Release Date : 2020-06-11
The Routledge Companion To Anthropology And Business written by Raza Mir and has been published by Routledge this book supported file pdf, txt, epub, kindle and other format this book has been release on 2020-06-11 with Business & Economics categories.
Interest in anthropology and ethnography has been an ongoing feature of organizational research and pedagogy; this book provides a key reference text that pulls together the different ways in which anthropology infuses the study of organizations, both epistemologically and methodologically. The volume hosts key scholars and experts within the fields of Organizational Anthropology, Organizational Ethnography, Organizational Studies and Qualitative Research. The book provides a combination of methodological guidelines, exemplars and epistemological reflection. It includes methodological viewpoints, ethnographic journeys within organizations as well as beyond organizations, and individual reflections on challenges faced by organizational ethnographers. This book is aimed at PhD, master and advanced undergraduate students and researchers across disciplines, especially those who are engaged with general management, organizational behaviour, strategy and anthropological/ethnographic issues.
The Bureaucrat And The Poor
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Author : Vincent Dubois
language : en
Publisher: Routledge
Release Date : 2016-03-16
The Bureaucrat And The Poor written by Vincent Dubois and has been published by Routledge this book supported file pdf, txt, epub, kindle and other format this book has been release on 2016-03-16 with Political Science categories.
Welfare offices usually attract negative descriptions of bureaucracy with their queues, routines, and impersonal nature. Are they anonymous machines or the locus of neutral service relationships? Showing how people experience state public administration, The Bureaucrat and the Poor provides a realistic view of French welfare policies, institutions and reforms and, in doing so, dispels both of these myths. Combining Lipsky's street-level bureaucracy theory with the sociology of Bourdieu and Goffman, this research analyses face-to-face encounters and demonstrates the complex relationship between welfare agents, torn between their institutional role and their personal feelings, and welfare applicants, required to translate their personal experience into bureaucratic categories. Placing these interactions within the broader context of social structures and class, race and gender, the author unveils both the social determinations of these interpersonal relationships and their social functions. Increasing numbers of welfare applicants, coupled with mass unemployment, family transformations and the so-called 'integration problem' of migrants into French society deeply affect these encounters. Staff manage tense situations with no additional resources - some become personally involved, while others stick to their bureaucratic role; most of them alternate between involvement and detachment, assistance and domination. Welfare offices have become a place for 're-socialisation', where people can talk about their personal problems and ask for advice. On the other hand, bureaucratic encounters are increasingly violent, symbolically if not physically. More than ever, they are now a means of regulating the poor.
Conspicuous And Inconspicuous Discriminations In Everyday Life
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Author : Victor N. Shaw
language : en
Publisher: Routledge
Release Date : 2013-06-19
Conspicuous And Inconspicuous Discriminations In Everyday Life written by Victor N. Shaw and has been published by Routledge this book supported file pdf, txt, epub, kindle and other format this book has been release on 2013-06-19 with Social Science categories.
In everyday life, people negotiate on issues, entertain offers and counteroffers, and gain or lose in terms of economic capital, political power, communal status, and social influence. Although life goes on in the form of compromise, feelings of discrimination or misfortune haunt consciously or unconsciously in the minds of living individuals. History continues in the spirit of forgiveness, but residues of exploitation or injustice remain conspicuously or inconspicuously on the records of progressing civilizations. This study follows an average everyday life to compare individuals with individuals, individuals with organizations, and organizations with organizations in their everyday interactions. Through the eyes of the person, conspicuous and inconspicuous discriminations by one against another, whether individual or organizational, are identified in different occasions, on a typical day, at home, in the workplace, in the community, within the country, around the world, and throughout the course of life. In the style of Socrates, Plato, Wittgenstein, and other classical scholarship, this study uses ordinary, typical situations to demonstrate critical points, reveal subtle connections, and present important arguments. It offers vivid examples for what social scientists strive to find: the extraordinary from the ordinary, the unfamiliar from the familiar, the different from the similar, and the significant from the trivial. This study offers an opportunity for readers to reflect upon their social experiences, and rethink and reshape their everyday acts and actions.