The Power Of Customer Service How To Create Happy Satisfied Patients
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The Power Of Customer Service How To Create Happy Satisfied Patients
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Author : American Dental Association
language : en
Publisher: American Dental Association
Release Date : 2007
The Power Of Customer Service How To Create Happy Satisfied Patients written by American Dental Association and has been published by American Dental Association this book supported file pdf, txt, epub, kindle and other format this book has been release on 2007 with Health & Fitness categories.
The Power Of Customer Service
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Author :
language : en
Publisher:
Release Date : 2007
The Power Of Customer Service written by and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2007 with Dental offices categories.
Leadership For Great Customer Service
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Author : Thom A. Mayer
language : en
Publisher:
Release Date : 2014
Leadership For Great Customer Service written by Thom A. Mayer and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2014 with Medical care categories.
This guide presents the authors' model for achieving customer service excellence in three parts: Framing the Customer Service Mandate: Address the "why" before the "how," and develop a greater understanding of your patients' expectations; Survival Skills for Achieving Great Customer Service: Make the customer service diagnosis, negotiate and resolve expectations, and create "moments of truth" that drive customer experience; A-Team Tool Kit: Explore the types of dialogue and behaviors displayed by A-Team versus B-Team members, coaching tips, the importance of scripts, and how to reward champions to leave a legacy for your organization. New to this edition are a highly pragmatic set of tools, known as The A-Team Tool Kit, which spans ten chapters and puts evidence-based applications, guidelines, techniques, and advice in your hands to achieve service excellence. Also provided in this edition is a summary of Survival Skills at the end of each chapter. --
Customer Service In Health Care
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Author : Kristin Baird
language : en
Publisher: Jossey-Bass
Release Date : 2000-01-27
Customer Service In Health Care written by Kristin Baird and has been published by Jossey-Bass this book supported file pdf, txt, epub, kindle and other format this book has been release on 2000-01-27 with Business & Economics categories.
Create Your Own Culture of Service Excellence Customer Service in Health Care concentrates on action as opposed to theory. It offers a practical, step-by-step proces for creating a culture shift toward customer service excellence at all levels of an organization, and presents the essentials to improving performance that will bring the individuals closer to the mission, values, and standards.
Creating Healthy Organizations
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Author : Graham Lowe
language : en
Publisher: University of Toronto Press
Release Date : 2012-09-28
Creating Healthy Organizations written by Graham Lowe and has been published by University of Toronto Press this book supported file pdf, txt, epub, kindle and other format this book has been release on 2012-09-28 with Business & Economics categories.
The current global economic environment is defined by unprecedented uncertainty, a premium placed on knowledge, and the threat of future talent scarcity. Key to an organization's success under these conditions is its ability to strengthen the links between people and performance. Creating Healthy Organizations provides executives, managers, human resource professionals, and employees an action-oriented approach to forging these connections by creating and sustaining vibrant and productive workplaces. A healthy organization operates in ways that benefits all stakeholders, including employees, customers, shareholders, and communities. Using a wide range of examples from a variety of internationally based industries, Graham Lowe integrates leading practices with research on workplace health and wellness, quality work environments, employee engagement, organizational performance, and corporate social responsibility to make a compelling business case for creating healthy, resilient, and sustainable organizations. Creating Healthy Organizations offers readers, whether CEOs or front-line workers, an innovative framework and practical tools for planning, implementing, and measuring healthy change in their workplaces.
Leadership For Great Customer Service
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Author : Thom A. Mayer
language : en
Publisher:
Release Date : 2004
Leadership For Great Customer Service written by Thom A. Mayer and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2004 with Health services administration categories.
Presents a humorous look at customer service written by practicing physicians and provides a blueprint for creating and sustaining a practical customer service program. Offers practical strategies for working with patients and uses numerous examples. Also includes scripts for situations commonly encountered in clinical practice.
Elevating Your Patient Experience From Ordinary To Exceptional
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Author : Jean-Paul Brutus, MD
language : en
Publisher:
Release Date : 2023-11-14
Elevating Your Patient Experience From Ordinary To Exceptional written by Jean-Paul Brutus, MD and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2023-11-14 with categories.
Create an exceptional experience for your patients, and those patients will happily pay you for it. Patient satisfaction is no longer relevant. Patient experience, however, is relevant now more than ever. Patients today are proactive and armed with knowledge. Because they have better customer experiences elsewhere, they have come to expect, if not demand, a new way of interacting with you-their doctors and healthcare providers. In our Experience Economy, people will always pay more for a superior experience: Starbucks turned the traditional "grab a cup of Joe and go" service into a lounge concept where people may linger, eat treats, listen to pleasant music, and enjoy free Wi-Fi. Amazon has primed their customers with immediate benefits of the Buy Now button. Apple has demonstrated how thoughtful and integrated design offers an enjoyable, cohesive experience. Disney, Sandals, Club Med, and Ritz Carlton give their customers such an amazing experience that they actually want to take home memories. Providing an exceptional patient experience, then, is pioneering work for all doctors and providers, whether you're chained to the public health system (like I was), in concierge medicine, or in private practice. This book will show: how your intention and presentation affect whether your patient has a pleasant experience under your care, how your revenue will grow as you pay closer attention to what works and doesn't work in your space, and how your experience is just as relevant as your patients'. By setting and exceeding patient expectations, not only will you be happier, so will your patients. All by you focusing on: Creating a more pleasing working environment for you and your staff Providing for your patients' unseen needs and preferences Elevating patient experience from start to finish, from onboarding to lasting memories If you're running around without enough time to meet the demands of your growing list of patients, and without the mental, physical, and financial resources to do so, then you know something has to change. Creating an exceptional and elevated patient experience is not one more thing to add to your to-do list. It's embedded in everything that you do. Let me show you how.
Excelling At Customer Service
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Author : Sorin Dumitrascu
language : en
Publisher:
Release Date : 2017-04
Excelling At Customer Service written by Sorin Dumitrascu and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2017-04 with categories.
As the saying goes, "You can't create the house before you build the foundation." That's why the first course in this customer service series focuses on building the foundation of excellent service. The goals are to:Explore the basic concept of corporate culture.Recognise how culture directly impacts service. Identify barriers to service excellence.Strengthening your internal environment impacts your external customer service as well. When workplace bonds grow, so do customer relationships. The result is better performance, productivity, and increased success.If you think your goal in giving good customer service is satisfying the customer, think again. The slogan "Satisfaction Guaranteed" just isn't enough in today's highly competitive marketplace.This course focuses on how the customer service game has changed and how you can become a much better player. Today, customer satisfaction is worth relatively little, but customer loyalty is priceless. And loyalty requires excellence. This course will:give you a new perspective on the meaning of service,offer guidelines for setting service standards,provide strategies for excellence from service stars.Wal-Mart founder Sam Walton said it best. "There is only one boss--the customer. And he can fire anybody in the company, from the chairman on down, simply by spending his money somewhere else."Buying into the power of the customer is an important step to developing service excellence. But how can you help your organization grow if the power base is elsewhere? You'll learn to hear "the customer's voice" by:Recognizing and anticipating customer expectations.Focusing on the five primary service factors.Another area of importance is how to collect information about the customer. You don't have to be a secret agent like James Bond to "gather intelligence" on clients. By completing this course, you'll master methods of compiling customer data and feedback.The final lesson in "hearing" your customer is creating compatibility. Identify how to align your services with each customer, and gain lasting commitment.You've worked so hard to achieve service excellence, and now you are ready to pick up the pace to make you a service leader.In this course, advancing your service skills is the focus. You'll put the phrase "going above and beyond the call of duty" into action.There are four major components in this course to move you up a notch to a new level of customer service. Think of them as ACTIONS you'll be incorporating into your daily work behaviors. You'll be:Setting the bar for over-the-top service.Capturing customer commitment face-to-face.Answering the call for great phone service.Making e-mail memorable.How often do you wake up and say, "I hope all my customers are nice today."? That's because it is easy to be nice to nice customers. The challenge is in providing service to customers who are not happy, whatever the reason.The only thing that can torpedo your day more than a confrontational customer is not knowing how to handle one. "Handle" means to get to the root of the problem, fix it, and create good customers out of conflict situations. In this course you'll explore:How to create a confrontational customer.How to communicate with difficult customers.Handling conflict and complaints face-to-face.Handling conflict and complaints over the phone.Rebuilding customer relationships during and after conflict.There will be customers in your life that you politely refer to as problem customers. One such customer consistently hurls challenges your way. Another type is so aggressive that one situation alone is enough to earn him the distinction.This course is designed to give you the skills to make problem customers some of your best. Now that's not as crazy as it sounds. Here's why. If you have the ability to turn a difficult situation into a positive outcome, that's memorable service.
Compensation Management
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Author : Deb
language : en
Publisher: Excel Books India
Release Date : 2009
Compensation Management written by Deb and has been published by Excel Books India this book supported file pdf, txt, epub, kindle and other format this book has been release on 2009 with Compensation management categories.
Can Virtue Make Us Happy
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Author : Otfried Hoffe
language : en
Publisher: Northwestern University Press
Release Date : 2010-03-17
Can Virtue Make Us Happy written by Otfried Hoffe and has been published by Northwestern University Press this book supported file pdf, txt, epub, kindle and other format this book has been release on 2010-03-17 with Philosophy categories.
"In Can Virtue Make Us Happy? The Art of Living and Morality, Otfried Hoffe, one of Europe's best-known philosophers, offers a far-reaching and foundational work in philosophical ethics." "Hoffe uses clear, accessible language to present common understandings of "happiness" and "freedom" while illuminating the blind alleys in the history of philosophy. What has priority: good ends or right action? Is freedom always anarchy? Is it possible to think of a freedom enhanced by morality? Is "morality" merely a euphemism for stupidity? Does humanity have a good or a bad character? Is there such a thing as evil? Hoffe offers no simple formulas but provides enlightened philosophical reflection to fuel the reader's own examination of these questions." --Book Jacket.