The Practical Guide To Achieving Customer Satisfaction In Events And Hotels
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The Practical Guide To Achieving Customer Satisfaction In Events And Hotels
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Author : Philip Berners
language : en
Publisher: Taylor & Francis
Release Date : 2022-07-18
The Practical Guide To Achieving Customer Satisfaction In Events And Hotels written by Philip Berners and has been published by Taylor & Francis this book supported file pdf, txt, epub, kindle and other format this book has been release on 2022-07-18 with Business & Economics categories.
The Practical Guide to Achieving Customer Satisfaction in Events and Hotels is the fourth title in the Routledge Series The Practical Guide to Events and Hotel Management and presents expert-led insight of customer service best practice within events and hotels. Typical to the other titles in the series, this latest book is written in a logical format and contains practical tips drawn from real-life industry examples, case studies, industry leaders, and the authors’ extensive backgrounds working in events and hotel management. Topics include definitions of customer service, an answer to that question ‘Is the customer always right?’, how to deal with complaints, how to empower staff to recover customer service, and how to turn new customers into loyal customers. This book is ideal for students of the management of events, hotels, hospitality, or tourism, to be used as a practical resource alongside existing theoretical textbooks. It is also an essential tool for anybody working in the customer-facing industries.
The Practical Guide To Achieving Customer Satisfaction In Events And Hotels
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Author : PHILIP. MARTIN BERNERS (ADRIAN.)
language : en
Publisher: Routledge
Release Date : 2022-07-18
The Practical Guide To Achieving Customer Satisfaction In Events And Hotels written by PHILIP. MARTIN BERNERS (ADRIAN.) and has been published by Routledge this book supported file pdf, txt, epub, kindle and other format this book has been release on 2022-07-18 with categories.
The Practical Guide to Achieving Customer Satisfaction in Events and Hotels is the 4th title in the Routledge series The Practical Guide to Events and Hotel Management and presents expert-led insight of customer service best practice within events and hotels. Typical to the other titles in the series, this latest book is written in a logical format and contains practical tips drawn from real-life industry examples, case studies, industry leaders and the authors' extensive backgrounds working in events and hotel management. Topics include definitions of customer service, an answer to that question 'is the customer always right?', how to deal with complaints, how to empower staff to recover customer service, and how to turn new customers into loyal customers. This book is ideal for students of the management of events, hotels, hospitality or tourism, to be used as a practical resource alongside existing theoretical textbooks. It is also an essential tool for anybody working in the customer-facing industries.
The Art Of Hospitality
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Author : Dr. Deni Gustiawan
language : id
Publisher: PT Indonesia Delapan Kreasi Nusa
Release Date : 2025-03-20
The Art Of Hospitality written by Dr. Deni Gustiawan and has been published by PT Indonesia Delapan Kreasi Nusa this book supported file pdf, txt, epub, kindle and other format this book has been release on 2025-03-20 with Business & Economics categories.
Industri perhotelan merupakan salah satu sektor yang terus berkembang dan menjadi pilar utama dalam industri pariwisata global. Buku The Art Of Hospitality: Sebuah Catatan Tentang Manajemen Hotel hadir sebagai panduan komprehensif bagi siapa saja yang ingin memahami manajemen perhotelan secara mendalam, mulai dari sejarahnya, kategori hotel, hingga praktik manajemen yang diterapkan dalam dunia perhotelan modern. Buku ini diawali dengan pengantar tentang manajemen perhotelan, hubungan antara organisasi hotel dan manajemennya, serta gambaran industri perhotelan saat ini. Selanjutnya, pembaca akan diajak untuk menelusuri sejarah hotel di Indonesia, dari era sebelum kemerdekaan hingga era modern. Berbagai jenis hotel dikupas tuntas berdasarkan berbagai kategori, seperti rencana bisnis, lokasi, bintang, dan segmentasi pengunjung. Tidak hanya itu, buku ini juga menjelaskan konsep chain hotel, tipe kamar dan fasilitas yang tersedia, serta status kamar hotel yang menjadi bagian penting dalam operasional perhotelan. Bagian yang tidak kalah penting adalah pembahasan mengenai berbagai departemen dalam hotel, mulai dari Front Office, Housekeeping, Food & Beverage, hingga Sales & Marketing, Public Relations, dan Engineering. Setiap departemen memiliki peran vital dalam menciptakan pengalaman menginap yang tak terlupakan bagi para tamu. Pada bab terakhir, buku ini mengupas praktik hospitality dalam manajemen hotel modern yang berorientasi pada kepuasan tamu. Tantangan dalam industri perhotelan saat ini serta beberapa studi kasus dari hotel-hotel ternama juga dibahas sebagai referensi bagi para profesional dan akademisi yang ingin memahami lebih dalam tentang manajemen hotel. Buku ini sangat cocok bagi mahasiswa perhotelan, praktisi industri, hingga siapa saja yang tertarik dengan dunia hospitality. Dengan bahasa yang jelas dan berbasis pada studi kasus nyata, The Art Of Hospitality memberikan wawasan berharga tentang bagaimana sebuah hotel dikelola dengan profesionalisme tinggi demi memberikan pelayanan terbaik kepada tamu.
Service Excellence In Tourism And Hospitality
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Author : K. Thirumaran
language : en
Publisher: Springer Nature
Release Date : 2021-01-20
Service Excellence In Tourism And Hospitality written by K. Thirumaran and has been published by Springer Nature this book supported file pdf, txt, epub, kindle and other format this book has been release on 2021-01-20 with Business & Economics categories.
Service operations management in the tourism and hospitality industry requires a high level of coordination, communication and facilitation to satisfy visitors. In all of these activities, service excellence means a lot to visitors in terms of their experience, and to the business it means repeat customers and word-of-mouth marketing. Based on fresh empirical evidence from the field, this book captures the different approaches and challenges to service excellence in the Asian tourism and hospitality industry. Focusing on hotels, attractions, transport providers and other segments in tourism and hospitality, this book presents new case studies underlining and detailing global and local travel industry practices. The book is meant as a reference and supplementary reading for students, researchers and industry practitioners.
Hotelier Caterer
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Author :
language : en
Publisher:
Release Date : 1991
Hotelier Caterer written by and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 1991 with Food service categories.
Hospitality
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Author :
language : en
Publisher:
Release Date : 1997
Hospitality written by and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 1997 with Associations, institutions, etc categories.
Tourism And Hospitality Marketing
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Author : Simon Hudson
language : en
Publisher: SAGE
Release Date : 2009-05-12
Tourism And Hospitality Marketing written by Simon Hudson and has been published by SAGE this book supported file pdf, txt, epub, kindle and other format this book has been release on 2009-05-12 with Business & Economics categories.
With over 70 global case studies and vignettes, this textbook covers all the key marketing principles applied to tourism and hospitality, showing how these concepts work in practice and demonstrating the diverse range of tourism and hospitality products on offer. Chapters are packed with pedagogical features that will help readers consolidate their learning, including: - Chapter objectives - Key terms - Discussion questions and exercises - Links to useful websites - Profiles of successful individuals and organizations Tourism and Hospitality Marketing is accompanied by a website that offers lecturers answers to the discussion questions and exercises in the book, case study questions, a test bank, PowerPoint slides and a list of additional teaching resources.
Building Great Customer Experiences
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Author : Colin Shaw
language : en
Publisher: Springer
Release Date : 2002-09-13
Building Great Customer Experiences written by Colin Shaw and has been published by Springer this book supported file pdf, txt, epub, kindle and other format this book has been release on 2002-09-13 with Business & Economics categories.
This book is about building and delivering great customer experiences. Many companies neglect this, but the physical execution and emotional impact of customer experiences, companies and brands may ultimately determine customer satisfaction and loyalty and commercial success. With the use of compelling examples and cases the authors show that this is key for all companies and organisations.
Cross Cultural Aspects Of Tourism And Hospitality
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Author : Erdogan Koc
language : en
Publisher:
Release Date : 2020-09-04
Cross Cultural Aspects Of Tourism And Hospitality written by Erdogan Koc and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2020-09-04 with Tourism categories.
Cross-Cultural Aspects of Tourism and Hospitality is the first textbook to offer students, lecturers, researchers and practitioners a comprehensive guide to the influence of culture on service providers as well as on customers, affecting both the supply and the demand sides of the industry - organisational behaviour, and human resource management, and marketing and consumer behaviour. Given the need for delivering superior customer value, understanding different cultures from both demand and supply sides of tourism and hospitality and the impact of culture on these international industries is an essential part of all students' and practitioners' learning and development. This book takes a research-based approach critically reviewing seminal cultural theories and evaluating how these influence employee and customer behaviour in service encounters, marketing, and management processes and activities. Individual chapters cover a diverse range of cultural aspects including intercultural competence and intercultural sensitivity, uncertainty and risk avoidance, context in communication, power distance, indulgence and restraint, time orientation, gender, assertiveness, individualism and collectivism, performance orientation, and humane orientation. This book integrates international case studies throughout to show the application of theory, includes self-test questions, activities, further reading, and a set of PowerPoint slides to accompany each chapter. This will be essential reading for all students, lecturers, researchers and practitioners and future managers in the fields of Tourism and Hospitality.
Working Mother
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Author :
language : en
Publisher:
Release Date : 2002-10
Working Mother written by and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2002-10 with categories.
The magazine that helps career moms balance their personal and professional lives.