The Real Heroes Of Business And Not A Ceo Among Them
DOWNLOAD
FREE 30 Days
Download The Real Heroes Of Business And Not A Ceo Among Them PDF/ePub or read online books in Mobi eBooks. Click Download or Read Online button to get The Real Heroes Of Business And Not A Ceo Among Them book now. This website allows unlimited access to, at the time of writing, more than 1.5 million titles, including hundreds of thousands of titles in various foreign languages. If the content not found or just blank you must refresh this page
The Real Heroes Of Business And Not A Ceo Among Them
DOWNLOAD
FREE 30 Days
Author : Bill Fromm
language : en
Publisher:
Release Date : 1993
The Real Heroes Of Business And Not A Ceo Among Them written by Bill Fromm and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 1993 with Customer services categories.
The Real Heroes Of Business And Not A Ceo Among Them
DOWNLOAD
FREE 30 Days
Author : Bill Fromm
language : en
Publisher: Broadway Business
Release Date : 1994
The Real Heroes Of Business And Not A Ceo Among Them written by Bill Fromm and has been published by Broadway Business this book supported file pdf, txt, epub, kindle and other format this book has been release on 1994 with Business & Economics categories.
After reviewing hundreds of individual service performers the authors revealed the secrets of fourteen customer service heroes and analyze the details and strategies that distinguish great service from good service.
Clued In
DOWNLOAD
FREE 30 Days
Author : Lewis Carbone
language : en
Publisher: Pearson Education
Release Date : 2010-03-31
Clued In written by Lewis Carbone and has been published by Pearson Education this book supported file pdf, txt, epub, kindle and other format this book has been release on 2010-03-31 with Business & Economics categories.
Good, bad, or indifferent, every customer has an experience with your company and the products or services you provide. But few businesses really manage that customer experience, so they lose the chance to transform customers into lifetime customers. In this book, Lou Carbone shows exactly how to engineer world-class customer experiences, one clue at a time. Carbone draws on the latest neuroscientific research to show how customers transform physical and emotional sensations into powerful perceptions of your business... perceptions that crystallize into attitudes that dictate everything from satisfaction to loyalty. And he explains how to assess and audit existing customer experiences, design and implement new ones... and "steward" them over time, to ensure that they remain outstanding, no matter how your customers change.
Handbook Of Services Marketing And Management
DOWNLOAD
FREE 30 Days
Author : Teresa Swartz
language : en
Publisher: SAGE Publications
Release Date : 1999-11-19
Handbook Of Services Marketing And Management written by Teresa Swartz and has been published by SAGE Publications this book supported file pdf, txt, epub, kindle and other format this book has been release on 1999-11-19 with Business & Economics categories.
The Handbook is organized in six major sections: The service setting, demand management, service excellence and profitability, service recovery, service relationships, and firm-wide service issues. A unique structural feature of the Handbook is the inclusion of both in-depth chapters as well as shorter, more focused `mini' chapters. This variation enables the book to provide broader coverage through the inclusion of more topics.
World Class Manufacturing The Next Decade
DOWNLOAD
FREE 30 Days
Author : Richard J. Schonberger
language : en
Publisher: Simon and Schuster
Release Date : 2010-05-11
World Class Manufacturing The Next Decade written by Richard J. Schonberger and has been published by Simon and Schuster this book supported file pdf, txt, epub, kindle and other format this book has been release on 2010-05-11 with Business & Economics categories.
Since the invention of double-entry bookkeeping, managers have judged a company's worth by sales and profits. Now, Richard J. Schonberger, the architect of the worldwide Just-In-Time revolution, reaches beyond "financials" to redefine excellence -- and reveals, with new benchmark data, how pioneers become dynasties. Schonberger's pathbreaking new research reveals that, from 1950 to 1995, while "financials" dipped and soared repeatedly, industrial decline and ascendancy correlated perfectly with inventory turnover -- one of two key nonfinancial indicators and a bedrock measure, along with customer satisfaction, of a company's power, strength, and value. In this immensely readable book, he captures these new metrics -- the true predictions of future success -- in 16 customer-focused principles created from self-scored reports supplied by over 100 pioneering manufacturers in nine countries. Armed with new world-class benchmark data, Schonberger redefines excellence in terms of competence, capability, and customer-focused, employee-driven, data-based performance. For front-tine associates to senior executives, Schonberger has written manufacturing's action agenda for the next decade. This book will be indispensable reading for manufacturing and general managers in all industries, as well as for pension fund managers, institutional investors, stock analysts, and stockbrokers.
Reviewing Leadership Engaging Culture
DOWNLOAD
FREE 30 Days
Author : Robert J. Banks
language : en
Publisher: Baker Academic
Release Date : 2016-06-21
Reviewing Leadership Engaging Culture written by Robert J. Banks and has been published by Baker Academic this book supported file pdf, txt, epub, kindle and other format this book has been release on 2016-06-21 with Religion categories.
Evaluating Current Approaches to Leadership This book offers a comprehensive evaluation of current approaches to leadership from a discerning Christian perspective. Combining expertise in leadership, theology, and ministry, the authors take a historical look at leadership and how it is viewed and used in today's context. The book is informed by both biblical and leadership studies scholarship and interacts with a number of popular marketplace writings on leadership. It also evaluates exemplary role models of Christian leadership. The second edition has been updated and revised throughout.
The High Cost Of Low Morale And What To Do About It
DOWNLOAD
FREE 30 Days
Author : Carol A. Hacker
language : en
Publisher: CRC Press
Release Date : 2021-10-19
The High Cost Of Low Morale And What To Do About It written by Carol A. Hacker and has been published by CRC Press this book supported file pdf, txt, epub, kindle and other format this book has been release on 2021-10-19 with Business & Economics categories.
While the morale of an organization is an intangible element composed of feelings and attitudes of individuals and groups, the effects of morale include tangible and extremely important factors such as profits, efficiency, quality, and productivity. Low morale and its costliest indicator, high turnover, can be a tremendous drain on a company's finances. Managers often view morale as mysterious and unpredictable, when in fact it is a measurable, controllable expense. The High Cost of Low Morale explores the underlying causes of low morale and offers you field-proven, practical methods for increasing morale and reducing turnover in your organization.
Pushing The Envelope
DOWNLOAD
FREE 30 Days
Author : Harvey Mackay
language : en
Publisher: Random House
Release Date : 2010-09-30
Pushing The Envelope written by Harvey Mackay and has been published by Random House this book supported file pdf, txt, epub, kindle and other format this book has been release on 2010-09-30 with Business & Economics categories.
'An extraordinary treasure chest of information you can apply immediately to your business, your life, your relationships and your goal' Kenneth Blanchard, author of The One Minute Manager.The man who taught us how to swim with the sharks is back with a boatload of tips and techniques for becoming successful and savvy in everything we do.To Harvey Mackay 'pushing the envelope' means pushing the boundaries and yourself to maximise your advantage - to be better, faster and smarter and to get the results you want in business and in life.Totally engaging, fun to read with lively and succinct commentary on how to succeed in life. The book clearly explains what separates the winners from the losers. Harvey Mackay knows all the tricks of the trade and shares them. He advises on appearance, creativity, motivation, customer service, knowing your friends and avoiding your enemies, negotiating tactics and shows you how to make every day count. As Harvey says, 'All things come to those who go after them'.
Just Start
DOWNLOAD
FREE 30 Days
Author : Leonard A. Schlesinger
language : en
Publisher: Harvard Business Press
Release Date : 2012
Just Start written by Leonard A. Schlesinger and has been published by Harvard Business Press this book supported file pdf, txt, epub, kindle and other format this book has been release on 2012 with Business & Economics categories.
Outlines a path to success based on creativity and problem solving despite the changing economic clmate and future uncertainty.
Managing Your Boss
DOWNLOAD
FREE 30 Days
Author : Rashmi Datt
language : en
Publisher: SCB Distributors
Release Date : 2015-07-08
Managing Your Boss written by Rashmi Datt and has been published by SCB Distributors this book supported file pdf, txt, epub, kindle and other format this book has been release on 2015-07-08 with Self-Help categories.
This book provides valuable insight and practical tips through case studies and examples based on real life experiences of middle and senior managers. While endless material (books, training workshops, seminars and studies) is churned out on leaderships skills, followership, the art of working effectively and harmoniously with superiors is underestimated. Valuable time and energy are spent (at the office water-cooler or family dinner-table) in crying, "Why can't my boss be like me/like my ex-boss -- more appreciative; more enterprising more considerate; more communicative; less rigid..."