The Sage Encyclopedia Of Quality And The Service Economy
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The Sage Encyclopedia Of Quality And The Service Economy
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Author : Su Mi Dahlgaard-Park
language : en
Publisher: SAGE Publications
Release Date : 2015-05-29
The Sage Encyclopedia Of Quality And The Service Economy written by Su Mi Dahlgaard-Park and has been published by SAGE Publications this book supported file pdf, txt, epub, kindle and other format this book has been release on 2015-05-29 with Business & Economics categories.
Society, globally, has entered into what might be called the "service economy." Services now constitute the largest share of GDP in most countries and provide the major source of employment in both developed and developing countries. Services permeate all aspects of peoples’ lives and are becoming inseparable from most aspects of economic activity. "Quality management" has been a dominating managerial practice since World War II. With quality management initially associated with manufacturing industries, one might assume the relevance of quality management might decrease with the emergence of the service economy. To the contrary, the emergence of the service economy strengthened the importance of quality issues, which no longer are associated only with manufacturing industries but are increasingly applied in all service sectors, as well. Today, we talk not only about product or service quality but have even expanded the framework of quality to quality of life and quality of environment. Thus, quality and services have emerged in parallel as closely interrelated fields. The Encyclopedia of Quality and the Service Economy explores such relevant questions as: What are the characteristics, nature, and definitions of quality and services? How do we define quality of products, quality of services, or quality of life? How are services distinguished from goods? How do we measure various aspects of quality and services? How can products and service quality be managed most effectively and efficiently? What is the role of customers in creation of values? These questions and more are explored within the pages of this two-volume, A-to-Z reference work.
The Sage Encyclopedia Of Quality And The Service Economy
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Author : Su Mi Dahlgaard-Park
language : en
Publisher: SAGE Publications
Release Date : 2015-05-29
The Sage Encyclopedia Of Quality And The Service Economy written by Su Mi Dahlgaard-Park and has been published by SAGE Publications this book supported file pdf, txt, epub, kindle and other format this book has been release on 2015-05-29 with Business & Economics categories.
Society, globally, has entered into what might be called the “service economy.” Services now constitute the largest share of GDP in most countries and provide the major source of employment in both developed and developing countries. Services permeate all aspects of peoples’ lives and are becoming inseparable from most aspects of economic activity. “Quality management” has been a dominating managerial practice since World War II. With quality management initially associated with manufacturing industries, one might assume the relevance of quality management might decrease with the emergence of the service economy. To the contrary, the emergence of the service economy strengthened the importance of quality issues, which no longer are associated only with manufacturing industries but are increasingly applied in all service sectors, as well. Today, we talk not only about product or service quality but have even expanded the framework of quality to quality of life and quality of environment. Thus, quality and services have emerged in parallel as closely interrelated fields. The Encyclopedia of Quality and the Service Economy explores such relevant questions as: What are the characteristics, nature, and definitions of quality and services? How do we define quality of products, quality of services, or quality of life? How are services distinguished from goods? How do we measure various aspects of quality and services? How can products and service quality be managed most effectively and efficiently? What is the role of customers in creation of values? These questions and more are explored within the pages of this two-volume, A-to-Z reference work.
Encyclopedia Of Health Services Research
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Author : Ross M. Mullner
language : en
Publisher: SAGE Publications
Release Date : 2009-05-15
Encyclopedia Of Health Services Research written by Ross M. Mullner and has been published by SAGE Publications this book supported file pdf, txt, epub, kindle and other format this book has been release on 2009-05-15 with Medical categories.
Today, as never before, healthcare has the ability to enhance the quality and duration of life. At the same time, healthcare has become so costly that it can easily bankrupt governments and impoverish individuals and families. Health services research is a highly multidisciplinary field, including such areas as health administration, health economics, medical sociology, medicine, , political science, public health, and public policy. The Encyclopedia of Health Services Research is the first single reference source to capture the diversity and complexity of the field. With more than 400 entries, these two volumes investigate the relationship between the factors of cost, quality, and access to healthcare and their impact upon medical outcomes such as death, disability, disease, discomfort, and dissatisfaction with care. Key Features Examines the growing healthcare crisis facing the United States Encompasses the structure, process, and outcomes of healthcare Aims to improve the equity, efficiency, effectiveness, and safety of healthcare by influencing and developing public policies Describes healthcare systems and issues from around the globe Key Themes Access to Care Accreditation, Associations, Foundations, and Research Organizations Biographies of Current and Past Leaders Cost of Care, Economics, Finance, and Payment Mechanisms Disease, Disability, Health, and Health Behavior Government and International Healthcare Organizations Health Insurance Health Professionals and Healthcare Organizations Health Services Research Laws, Regulations, and Ethics Measurement; Data Sources and Coding; and Research Methods Outcomes of Care Policy Issues, Healthcare Reform, and International Comparisons Public Health Quality and Safety of Care Special and Vulnerable Groups The Encyclopedia is designed to be an introduction to the various topics of health services research for an audience including undergraduate students, graduate students, andgeneral readers seeking non-technical descriptions of the field and its practices. It is also useful for healthcare practitioners wishing to stay abreast of the changes and updates in the field.
Service Quality
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Author : Stephen Walter Brown
language : en
Publisher: Lexington Books
Release Date : 1991
Service Quality written by Stephen Walter Brown and has been published by Lexington Books this book supported file pdf, txt, epub, kindle and other format this book has been release on 1991 with Business & Economics categories.
To learn more about Rowman & Littlefield titles please visit us at www.rowmanlittlefield.com.
The Sage Handbook Of Service Dominant Logic
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Author : Stephen L. Vargo
language : en
Publisher: SAGE
Release Date : 2018-10-08
The Sage Handbook Of Service Dominant Logic written by Stephen L. Vargo and has been published by SAGE this book supported file pdf, txt, epub, kindle and other format this book has been release on 2018-10-08 with Business & Economics categories.
Service-Dominant Logic presents a major paradigm shift in thinking about value creation and markets, moving from a ‘goods/product’ logic to a logic that treats the process of service provision as the basis of all exchange, both commercial and social. This timely Handbook brings together chapters written by a stellar cast of expert authors from around the globe, arranged around eleven core themes, to provide a comprehensive overview of key issues, developments, debates and potential future directions for this dynamic field of study: Part 1: Introduction and Background Part 2: Value Cocreation Part 3: Service Exchange Part 4: Service Ecosystems Part 5: Institutions and Institutional Arrangements Part 6: Resources and Resource Integration Part 7: Actors and Practices Part 8: Innovation Part 9: Midrange Theory Part 10: Selected Applications Part 11: Reflections and Prospects This Handbook is an essential reference text for scholars, students, consultants and advanced practitioners across a wide range of business & management practices and academic disciplines.
Encyclopedia Of Quality Assurance And Management
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Author : Stacy Escobar
language : en
Publisher:
Release Date : 2015
Encyclopedia Of Quality Assurance And Management written by Stacy Escobar and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2015 with Quality assurance categories.
This book encompasses encyclopedic information regarding quality, its assurance as well as management. The objective of this book is to discuss novel concepts, state-of-the-art technology and developments in researches related to quality. New ideas and latest advancements in the area of quality assurance and related issues are showcased in this book, which is organized according to the application fields. The book discusses the fundamental ideas and historical perceptions regarding quality, and also, quality assurance procedures in education, healthcare, medicine, software advances, service sector and other technical fields. This book primarily targets students, researchers, quality engineers, production and process managers, and professionals who are interested in quality assurance and related fields. The book is a significant addition to the literature in the area of quality assurance and management.
Managing Quality In The Service Sector
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Author : Mike Asher
language : en
Publisher:
Release Date : 1996
Managing Quality In The Service Sector written by Mike Asher and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 1996 with Service industries categories.
This work offers a coherent strategy for quality improvement and the tools and techniques at each stage of the strategy to enable them to make it happen. It brings together a strategic mission and a working plan to show how to bring about service quality improvement in practice.
The Sage Encyclopedia Of Educational Research Measurement And Evaluation
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Author : Bruce B. Frey
language : en
Publisher: SAGE Publications
Release Date : 2018-01-29
The Sage Encyclopedia Of Educational Research Measurement And Evaluation written by Bruce B. Frey and has been published by SAGE Publications this book supported file pdf, txt, epub, kindle and other format this book has been release on 2018-01-29 with Education categories.
In an era of curricular changes and experiments and high-stakes testing, educational measurement and evaluation is more important than ever. In addition to expected entries covering the basics of traditional theories and methods, other entries discuss important sociopolitical issues and trends influencing the future of that research and practice. Textbooks, handbooks, monographs and other publications focus on various aspects of educational research, measurement and evaluation, but to date, there exists no major reference guide for students new to the field. This comprehensive work fills that gap, covering traditional areas while pointing the way to future developments. Features: Nearly 700 signed entries are contained in an authoritative work spanning four volumes and available in choice of electronic and/or print formats. Although organized A-to-Z, front matter includes a Reader’s Guide grouping entries thematically to help students interested in a specific aspect of education research, measurement, and evaluation to more easily locate directly related entries. (For instance, sample themes include Data, Evaluation, Measurement Concepts & Issues, Research, Sociopolitical Issues, Standards.) Back matter includes a Chronology of the development of the field; a Resource Guide to classic books, journals, and associations; and a detailed Index. Entries conclude with References/Further Readings and Cross References to related entries. The Index, Reader’s Guide themes, and Cross References will combine to provide robust search-and-browse in the e-version.
The Sage Encyclopedia Of Social Science Research Methods
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Author : Michael Lewis-Beck
language : en
Publisher: SAGE
Release Date : 2004
The Sage Encyclopedia Of Social Science Research Methods written by Michael Lewis-Beck and has been published by SAGE this book supported file pdf, txt, epub, kindle and other format this book has been release on 2004 with Reference categories.
Featuring over 900 entries, this resource covers all disciplines within the social sciences with both concise definitions & in-depth essays.
Encyclopedia Of Rural America N Z
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Author :
language : en
Publisher:
Release Date : 2008
Encyclopedia Of Rural America N Z written by and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2008 with Country life categories.
History, sociology, anthropology, and public policy are combined to deliver the encyclopedia destined to become the standard reference work in American rural studies. From irrigation and marriage to games and mental health, this encyclopedia is the first to explore the contemporary landscape of rural America, placed in historical perspective. With over 300 articles prepared by leading experts from across the nation, this timely encyclopedia documents and explains the major themes, concepts, industries, concerns, and everyday life of the people and land who make up rural America. Entries range from the industrial sector and government policy to arts and humanities and social and family concerns. Articles explore every aspect of life in rural America. Encyclopedia of Rural America, with its broad range of coverage, will appeal to high school and college students as well as graduate students, faculty, scholars, and people whose work pertains to rural areas. - Publisher.