The Secret Lives Of Customers
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The Secret Lives Of Customers
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Author : David S Duncan
language : en
Publisher: Hachette UK
Release Date : 2021-05-04
The Secret Lives Of Customers written by David S Duncan and has been published by Hachette UK this book supported file pdf, txt, epub, kindle and other format this book has been release on 2021-05-04 with Business & Economics categories.
A "detective story" that delivers key insights for any businessperson asking the questions: who really are our customers, why do we lose them, how do we regain them? Customers can be a mystery. Despite the availability of more data than ever before, everyone, from the CEO to salespeople in the field, struggles to understand who their customers really are, what they want, why they lose them, and how to regain them. To crack the case, start thinking like a market detective. David Scott Duncan shows how in his entertaining story of Tazza, a fictional chain of cafes with declining sales and leaders urgently seeking to understand why. The vivid characters of Tazza’s market detective force come to their aha moment when they finally understand why their most loyal customers walked out the door—and how they can get them back. The core of the Tazza story is a simple, powerful idea that upends how most businesses view their customers. Customers have “jobs to be done.” They “hire” companies to solve a problem or fulfill a need and “fire” them when unhappy. Duncan’s fresh way of thinking about how to understand your customers’ secret lives provides an innovative path for solving whatever market mysteries you face.
The Secret Lives Of Customers
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Author : David S Duncan
language : en
Publisher: PublicAffairs
Release Date : 2021-05-04
The Secret Lives Of Customers written by David S Duncan and has been published by PublicAffairs this book supported file pdf, txt, epub, kindle and other format this book has been release on 2021-05-04 with Business & Economics categories.
A "detective story" that delivers key insights for any businessperson asking the questions: who really are our customers, why do we lose them, how do we regain them? Customers can be a mystery. Despite the availability of more data than ever before, everyone, from the CEO to salespeople in the field, struggles to understand who their customers really are, what they want, why they lose them, and how to regain them. To crack the case, start thinking like a market detective. David Scott Duncan shows how in his entertaining story of Tazza, a fictional chain of cafes with declining sales and leaders urgently seeking to understand why. The vivid characters of Tazza’s market detective force come to their aha moment when they finally understand why their most loyal customers walked out the door—and how they can get them back. The core of the Tazza story is a simple, powerful idea that upends how most businesses view their customers. Customers have “jobs to be done.” They “hire” companies to solve a problem or fulfill a need and “fire” them when unhappy. Duncan’s fresh way of thinking about how to understand your customers’ secret lives provides an innovative path for solving whatever market mysteries you face.
American Girls
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Author : Nancy Jo Sales
language : en
Publisher: Vintage
Release Date : 2016-02-23
American Girls written by Nancy Jo Sales and has been published by Vintage this book supported file pdf, txt, epub, kindle and other format this book has been release on 2016-02-23 with Family & Relationships categories.
A New York Times Bestseller Instagram. Whisper. YouTube. Kik. Ask.fm. Tinder. The dominant force in the lives of girls coming of age in America today is social media. What it is doing to an entire generation of young women is the subject of award-winning Vanity Fair writer Nancy Jo Sales’s riveting and explosive American Girls. With extraordinary intimacy and precision, Sales captures what it feels like to be a girl in America today. From Montclair to Manhattan and Los Angeles, from Florida and Arizona to Texas and Kentucky, Sales crisscrossed the country, speaking to more than two hundred girls, ages thirteen to nineteen, and documenting a massive change in the way girls are growing up, a phenomenon that transcends race, geography, and household income. American Girls provides a disturbing portrait of the end of childhood as we know it and of the inexorable and ubiquitous experience of a new kind of adolescence—one dominated by new social and sexual norms, where a girl’s first crushes and experiences of longing and romance occur in an accelerated electronic environment; where issues of identity and self-esteem are magnified and transformed by social platforms that provide instantaneous judgment. What does it mean to be a girl in America in 2016? It means coming of age online in a hypersexualized culture that has normalized extreme behavior, from pornography to the casual exchange of nude photographs; a culture rife with a virulent new strain of sexism and a sometimes self-undermining notion of feminist empowerment; a culture in which teenagers are spending so much time on technology and social media that they are not developing basic communication skills. From beauty gurus to slut-shaming to a disconcerting trend of exhibitionism, Nancy Jo Sales provides a shocking window into the troubling world of today’s teenage girls. Provocative and urgent, American Girls is destined to ignite a much-needed conversation about how we can help our daughters and sons negotiate unprecedented new challenges.
What S The Secret
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Author : John R. DiJulius, III
language : en
Publisher: John Wiley & Sons
Release Date : 2011-01-07
What S The Secret written by John R. DiJulius, III and has been published by John Wiley & Sons this book supported file pdf, txt, epub, kindle and other format this book has been release on 2011-01-07 with Business & Economics categories.
What's the Secret? gives you an inside look at the world-class customer service strategies of some of today's best companies. You'll learn how companies like Disney, Nordstrom, and The Ritz-Carlton get 50,000 employees to deliver world-class customer service on a consistent basis- and how your company can too. Packed with insider knowledge and a wealth of proven best practices, author John DiJulius will show you how your company can emulate the world's best customer service providers.
The Secret Life
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Author : Jeffrey Katz
language : en
Publisher: Humanix Books
Release Date : 2019-01-22
The Secret Life written by Jeffrey Katz and has been published by Humanix Books this book supported file pdf, txt, epub, kindle and other format this book has been release on 2019-01-22 with Self-Help categories.
He is one of the wisest men of all time. Since the time of the Bible, he is the only man to be celebrated by the three major Western religions of Judaism, Christianity and Islam. His name is Maimonides. A philosopher, rabbi, physician, religious thinker and logician, today this sage is considered among the greatest thinkers. The Secret Life reveals his ancient teachings in modern terms. In The Secret Life, you will discover true wisdom and success in every aspect of life comes not from our public persona and life — as so many believe — but in our secret thoughts and actions. Maimonides shows how every person can find their true and best self, not only deriving happiness for themselves, but spreading that bliss to everyone they touch. The benefits of living the Secret Life are countless. Changing your approaches to giving charity, to seeking justice, to loving others, and to believing in yourself enough to find and act on your true calling will lead you to remarkable heights. You will find a new resilience against the difficulties and turmoil in life, a new inner power that will keep you focused on the things that really matter, and an inner peace few will ever have. The Secret Life is, quite literally, life changing. “Whatever you do should be done out of nothing else but pure love.” — Maimonides
The Secret Lives Of Colour
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Author : Kassia St Clair
language : en
Publisher: Hachette UK
Release Date : 2016-10-20
The Secret Lives Of Colour written by Kassia St Clair and has been published by Hachette UK this book supported file pdf, txt, epub, kindle and other format this book has been release on 2016-10-20 with History categories.
THE SUNDAY TIMES BESTSELLER 'A mind-expanding tour of the world without leaving your paintbox. Every colour has a story, and here are some of the most alluring, alarming, and thought-provoking. Very hard painting the hallway magnolia after this inspiring primer.' Simon Garfield The Secret Lives of Colour tells the unusual stories of the 75 most fascinating shades, dyes and hues. From blonde to ginger, the brown that changed the way battles were fought to the white that protected against the plague, Picasso's blue period to the charcoal on the cave walls at Lascaux, acid yellow to kelly green, and from scarlet women to imperial purple, these surprising stories run like a bright thread throughout history. In this book Kassia St Clair has turned her lifelong obsession with colours and where they come from (whether Van Gogh's chrome yellow sunflowers or punk's fluorescent pink) into a unique study of human civilisation. Across fashion and politics, art and war, The Secret Lives of Colour tell the vivid story of our culture.
The Secret Lives Of Dresses
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Author : Erin McKean
language : en
Publisher: 5 Spot
Release Date : 2011-02-10
The Secret Lives Of Dresses written by Erin McKean and has been published by 5 Spot this book supported file pdf, txt, epub, kindle and other format this book has been release on 2011-02-10 with Fiction categories.
When her grandmother has a stroke, Dora returns to the small town where she grew up to take over her family's vintage clothing store -- and meets a handsome contractor. Is he interested in Dora? Or is he working from a different blueprint? Dora has always taken the path of least resistance. She went to the college that offered her a scholarship, majoring in "vagueness studies," and wears whatever shows the least dirt. She falls into a job at the college coffee shop and has a crush on her flirty boss, Gary. But just when she's about to test Gary's feelings, Mimi, the grandmother who raised her, suffers a stroke. Dora rushes back to Forsyth, NC, and finds herself running her grandmother's vintage clothing store while her grandmother recovers -- andmeets Mimi's adorable contractor, Conrad. The store has always been a fixture in Dora's life; though she grew up more of a jeans-and-sweatshirt kind of girl, before she even knew how to write, Mimi taught her that a vintage 1920s dress could lift a woman's spirit. But why has Mimi started writing down -- and giving away -- stories of the dresses in her shop? Amidst personal and professional turmoil, can Dora can trade her boring clothes for vintage glamour and her boring life for one she actually wants?
Anatomy Of A Secret Life
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Author : Gail Saltz, M.D.
language : en
Publisher: Harmony
Release Date : 2006-04-11
Anatomy Of A Secret Life written by Gail Saltz, M.D. and has been published by Harmony this book supported file pdf, txt, epub, kindle and other format this book has been release on 2006-04-11 with Psychology categories.
We think we know those who are close to us, and we want to believe that what we see is what we get. But we can never know for certain, because what really goes on inside another’s head and heart is essentially a secret. How do you know if that secret is something that will hurt you? Your husband turns to face you in bed. Is he thinking about you or your closest friend? Your boss shows up in another new outfit. Did she get a raise or is she a compulsive shopper who is stealing money from the company? Your teenaged daughter is upstairs in her bedroom. Is she doing her homework or chatting online with a man twice her age? Anatomy of A Secret Life will take you inside the minds of secret-keepers and show you how secrets start, how they’re kept, and how they exact their devastating emotional and social toll. Using contemporary case studies and historical examples, Dr. Gail Saltz shows you how to spot—through subtle behaviors and clues—and safely stop the potentially dangerous secrets that someone, even you, might be concealing from the world.
The Secret Lives Of Teachers
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Author : Horace Dewey (Pseudonym)
language : en
Publisher: University of Chicago Press
Release Date : 2015-09-11
The Secret Lives Of Teachers written by Horace Dewey (Pseudonym) and has been published by University of Chicago Press this book supported file pdf, txt, epub, kindle and other format this book has been release on 2015-09-11 with Biography & Autobiography categories.
The author describes his day-to-day experiences as a teacher at a private school in New York, including the anxieties, foibles, generosities, hopes, and complaints that comprise every teacher's life. -- Dust jacket.
The Secret Life Of Decisions
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Author : Meena Thuraisingham
language : en
Publisher: Routledge
Release Date : 2017-03-02
The Secret Life Of Decisions written by Meena Thuraisingham and has been published by Routledge this book supported file pdf, txt, epub, kindle and other format this book has been release on 2017-03-02 with Business & Economics categories.
Making decisions is a critical part of every executive’s job. However we know so little about the often subliminal processes that shape the decisions we make. The Secret Life of Decisions exposes the unchallenged myths and distortions that impact our reasoning ability, raising our awareness of the many traps we can fall into. Meena Thuraisingham and her collaborator, Wolfgang Lehmacher, have drawn from decades of work with leaders showing that even the most talented leaders and teams can end up making sub-optimal decisions. This is rarely because they had poor critical thinking faculties but rather because they did not pay enough attention to the often invisible traps hardwired into our thinking processes, letting through only information that conforms with our current beliefs, mental models and expectations. This leaves many leaders and businesses exposed. Rather than being the rational output of our reasoning abilities, the authors show decision making to be a highly imprecise process. As decision makers we come to the table armed with our own perspectives, preferences, filters, heuristics and biases, influenced by a broad range of social influences many operating subliminally. The Secret Life of Decisions is an essential read for developing and seasoned executives who have to work through increasingly complex and high stakes decisions. It treats choosing wisely and the thinking involved as a skill, which as with many other skills, can be improved with the guided practice and supporting tools provided here. The journey however starts with awareness that comes from outing the ’secret’ forces that can sabotage the quality of our decisions.