The Service Edge
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The Service Edge
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Author : Ron Zemke
language : en
Publisher: Plume Books
Release Date : 1990
The Service Edge written by Ron Zemke and has been published by Plume Books this book supported file pdf, txt, epub, kindle and other format this book has been release on 1990 with Business & Economics categories.
Ron Zemke is one of today's most sought-after maangement consultants, The Service Edge is required reading for every executive and manager interested in reaping the benefits of customer care--and in getting one-up on the competition.
The Service Edge
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Author : Ron Zemke
language : en
Publisher:
Release Date : 1991-09-01
The Service Edge written by Ron Zemke and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 1991-09-01 with categories.
Service Wisdom
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Author : Ron Zemke
language : en
Publisher: Lakewood Publications
Release Date : 1989
Service Wisdom written by Ron Zemke and has been published by Lakewood Publications this book supported file pdf, txt, epub, kindle and other format this book has been release on 1989 with Business & Economics categories.
Brings together thought-provoking articles on achieving and maintaining superior customer service in any organization.
Diving Into Secure Access Service Edge
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Author : Jeremiah Ginn
language : en
Publisher: Packt Publishing Ltd
Release Date : 2022-11-11
Diving Into Secure Access Service Edge written by Jeremiah Ginn and has been published by Packt Publishing Ltd this book supported file pdf, txt, epub, kindle and other format this book has been release on 2022-11-11 with Computers categories.
Implement Secure Access Service Edge (SASE) for secure network and application communications, exploring SASE services including SD-WAN, ZTF, and more with expert Jeremiah Ginn who helps CxO leaders achieve SASE success Key FeaturesMerge networking and security services into a single architecture to simplify network infrastructureExplore how zero trust network access (ZTNA) restricts access to provide native application segmentationFocus on a native, multitenant cloud architecture that scales dynamically with demandBook Description The SASE concept was coined by Gartner after seeing a pattern emerge in cloud and SD-WAN projects where full security integration was needed. The market behavior lately has sparked something like a "space race" for all technology manufacturers and cloud service providers to offer a "SASE" solution. The current training available in the market is minimal and manufacturer-oriented, with new services being released every few weeks. Professional architects and engineers trying to implement SASE need to take a manufacturer-neutral approach. This guide provides a foundation for understanding SASE, but it also has a lasting impact because it not only addresses the problems that existed at the time of publication, but also provides a continual learning approach to successfully lead in a market that evolves every few weeks. Technology teams need a tool that provides a model to keep up with new information as it becomes available and stay ahead of market hype. With this book, you'll learn about crucial models for SASE success in designing, building, deploying, and supporting operations to ensure the most positive user experience (UX). In addition to SASE, you'll gain insight into SD-WAN design, DevOps, zero trust, and next-generation technical education methods. What you will learnDevelop a comprehensive understanding of SASE from a market and technical perspectiveUnderstand SASE services and components included in SASE solutionsMove logically from prescriptive design to policy-based design and orchestrationUnderstand standard SASE use cases and how to integrate future componentsConvert from a legacy network design model to a secure DevOps model for future projectsUse a functional design overlay to eliminate inter-service competition for the control plane of the SASE serviceWho this book is for This book is for technology and security leaders and specifically for any CTO, CSO, CISO, or CIO looking for an executive approach to SASE for their organization. Anyone implementing SD-WAN, SASE, and SASE services for cloud, network, and security infrastructure will also find this book helpful.
Secure Access Service Edge Sase For Dummies Cato Networks Special Edition Custom
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Author : Lawrence C. Miller
language : en
Publisher: For Dummies
Release Date : 2020-09-23
Secure Access Service Edge Sase For Dummies Cato Networks Special Edition Custom written by Lawrence C. Miller and has been published by For Dummies this book supported file pdf, txt, epub, kindle and other format this book has been release on 2020-09-23 with categories.
Converged SD-WAN and network security Support all edges: physical, mobile, cloud Cloud-native and global architecture Transform your business with a converged networking and security platform Secure Access Service Edge (SASE) converges the functions of networking and network security point solutions into a unified, global, cloud-native service. With SASE, enterprises can reduce the time to develop new products, deliver them to the market, and respond to changes in business conditions or the competitive landscape. This book is your guide to addressing modern business needs with a comprehensive SASE solution. Inside... Address the needs of digital business Learn what SASE is -- and isn't Recognize the benefits of cloud-native networking and security Support all enterprise edges Achieve unified management Explore industry use cases
Keeping The Edge
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Author : Dick Schaaf
language : en
Publisher: Plume Books
Release Date : 1997
Keeping The Edge written by Dick Schaaf and has been published by Plume Books this book supported file pdf, txt, epub, kindle and other format this book has been release on 1997 with Business & Economics categories.
In 1989, Dick Schaaf, co-author of "Service Edge", which profiled 101 leading organizations that were making service their #1 priority. Now, in "Keeping the Edge", Schaaf revisits the surviving 99 companies, including American Express, Disney, and Home Depot, to see how they have fared.
Service The New Competitive Edge
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Author : John Humble
language : en
Publisher:
Release Date : 1989
Service The New Competitive Edge written by John Humble and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 1989 with categories.
Mastering Palo Alto Networks
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Author : Tom Piens
language : en
Publisher: Packt Publishing Ltd
Release Date : 2020-09-07
Mastering Palo Alto Networks written by Tom Piens and has been published by Packt Publishing Ltd this book supported file pdf, txt, epub, kindle and other format this book has been release on 2020-09-07 with Computers categories.
Set up next-generation firewalls from Palo Alto Networks and get to grips with configuring and troubleshooting using the PAN-OS platform Key FeaturesUnderstand how to optimally use PAN-OS featuresBuild firewall solutions to safeguard local, cloud, and mobile networksProtect your infrastructure and users by implementing robust threat prevention solutionsBook Description To safeguard against security threats, it is crucial to ensure that your organization is effectively secured across networks, mobile devices, and the cloud. Palo Alto Networks' integrated platform makes it easy to manage network and cloud security along with endpoint protection and a wide range of security services. With this book, you'll understand Palo Alto Networks and learn how to implement essential techniques, right from deploying firewalls through to advanced troubleshooting. The book starts by showing you how to set up and configure the Palo Alto Networks firewall, helping you to understand the technology and appreciate the simple, yet powerful, PAN-OS platform. Once you've explored the web interface and command-line structure, you'll be able to predict expected behavior and troubleshoot anomalies with confidence. You'll learn why and how to create strong security policies and discover how the firewall protects against encrypted threats. In addition to this, you'll get to grips with identifying users and controlling access to your network with user IDs and even prioritize traffic using quality of service (QoS). The book will show you how to enable special modes on the firewall for shared environments and extend security capabilities to smaller locations. By the end of this network security book, you'll be well-versed with advanced troubleshooting techniques and best practices recommended by an experienced security engineer and Palo Alto Networks expert. What you will learnPerform administrative tasks using the web interface and command-line interface (CLI)Explore the core technologies that will help you boost your network securityDiscover best practices and considerations for configuring security policiesRun and interpret troubleshooting and debugging commandsManage firewalls through Panorama to reduce administrative workloadsProtect your network from malicious traffic via threat preventionWho this book is for This book is for network engineers, network security analysts, and security professionals who want to understand and deploy Palo Alto Networks in their infrastructure. Anyone looking for in-depth knowledge of Palo Alto Network technologies, including those who currently use Palo Alto Network products, will find this book useful. Intermediate-level network administration knowledge is necessary to get started with this cybersecurity book.
Service Recovery
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Author : Ron Zemke
language : en
Publisher:
Release Date : 1995
Service Recovery written by Ron Zemke and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 1995 with Business & Economics categories.
How do you fix a broken customer? Spend an hour with Ron Zemke's Service Recovery and discover the steps to take after a product or service breakdown to satisfy your customer. Zemke's guidelines are easy to implement at all levels of a company. You'll learn the economic rationale for service recovery and the recovery guidelines for strategic advantage.
On Great Service
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Author : Leonard L. Berry
language : en
Publisher: Simon and Schuster
Release Date : 1995-04-01
On Great Service written by Leonard L. Berry and has been published by Simon and Schuster this book supported file pdf, txt, epub, kindle and other format this book has been release on 1995-04-01 with Business & Economics categories.
Improving service quality has finally become a top priority of management today, yet according to service quality expert Leonard Berry only a handful of companies have managed to determine exactly what to improve and how to improve it. For the past two years, Berry studied dozens of companies of all sizes renowned for their capacity to deliver what they promise and more. From his on-site observation of the strategies and practices of such companies as Mary Kay Cosmetics, Tattered Cover Book Store, Longo Toyota & Lexus, Lakeland Regional Medical Center, and Hard Rock Cafe, Berry has constructed a dynamic new framework for improving service. This framework provides a roadmap for implementation found nowhere else in the service quality literature. In every chapter Berry draws on his twelve years of research in service quality to explain each part of the framework in detail. He provides rich insights and inspiring examples of great service -- including numerous examples unique to this book as well as the classic success stories of USAA, Taco Bell, and many more. Berry shows that a company must (1) develop service leadership skills and values -- a concept substantially different from developing general leadership; (2) build a service quality information system; and (3) create a comprehensive service strategy based on the four principles of great service: reliability, surprise, recovery, and fairness. He demonstrates how these four principles, when adopted by the leadership and infused into the systems of a service company, are the building blocks of the framework and form the anchor for implementation. Berry shows how the "artistry" of great service can be systematically created from this foundation through a company's organizational structure, technology, and often under utilized human resources assets. He challenges service managers to set their service quality aspirations higher, and his innovative, practical ideas will help them achieve those higher standards. Linking service excellence to value creation, Berry provides solid financial reasons for the necessity of great service. Here, at last, is the book for which managers in every service industry have waited: Leonard Berry's "operating manual" for turning plans for great service into action.