The Shortcut Guide To Improving It Service Support Through Itil
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The Shortcut Guide To Improving It Service Support Through Itil
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Author : Realtimepublishers.com
language : en
Publisher: Realtimepublishers.com
Release Date : 2007
The Shortcut Guide To Improving It Service Support Through Itil written by Realtimepublishers.com and has been published by Realtimepublishers.com this book supported file pdf, txt, epub, kindle and other format this book has been release on 2007 with Computers categories.
The Shortcut Guide To It Service Management And Automation
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Author : Rebecca Herold
language : en
Publisher: Realtimepublishers.com
Release Date : 2008
The Shortcut Guide To It Service Management And Automation written by Rebecca Herold and has been published by Realtimepublishers.com this book supported file pdf, txt, epub, kindle and other format this book has been release on 2008 with Computers categories.
Managing An Information Security And Privacy Awareness And Training Program
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Author : Rebecca Herold
language : en
Publisher: CRC Press
Release Date : 2010-08-24
Managing An Information Security And Privacy Awareness And Training Program written by Rebecca Herold and has been published by CRC Press this book supported file pdf, txt, epub, kindle and other format this book has been release on 2010-08-24 with Business & Economics categories.
Starting with the inception of an education program and progressing through its development, implementation, delivery, and evaluation, Managing an Information Security and Privacy Awareness and Training Program, Second Edition provides authoritative coverage of nearly everything needed to create an effective training program that is compliant with
The Shortcut Guide To Virtualization And Service Automation
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Author : Greg Shelds
language : en
Publisher: Realtimepublishers.com
Release Date : 2008
The Shortcut Guide To Virtualization And Service Automation written by Greg Shelds and has been published by Realtimepublishers.com this book supported file pdf, txt, epub, kindle and other format this book has been release on 2008 with Computers categories.
The Shortcut Guide To Automating Network Management And Compliancee
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Author : Realtimepublishers.com
language : en
Publisher: Realtimepublishers.com
Release Date : 2006
The Shortcut Guide To Automating Network Management And Compliancee written by Realtimepublishers.com and has been published by Realtimepublishers.com this book supported file pdf, txt, epub, kindle and other format this book has been release on 2006 with Computers categories.
Servicing Itil
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Author : Randy A. Steinberg
language : en
Publisher: Trafford on Demand Pub
Release Date : 2007
Servicing Itil written by Randy A. Steinberg and has been published by Trafford on Demand Pub this book supported file pdf, txt, epub, kindle and other format this book has been release on 2007 with Computers categories.
Rather than discuss ITIL theory around Service Catalogs and Portfolios, this book gives you the actual IT service descriptions for running, operating and managing an entire IT infrastructure!
Continual Service Improvement
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Author :
language : en
Publisher: The Stationery Office
Release Date : 2007-05-30
Continual Service Improvement written by and has been published by The Stationery Office this book supported file pdf, txt, epub, kindle and other format this book has been release on 2007-05-30 with Business & Economics categories.
This publication focuses on continual service improvement (CSI) from both an IT service and IT service management perspective. It introduces the concept of CSI at a high level and defines its value before describing common methods and techniques. The guidance is written for managers and practitioners at all levels.
Servicenow Building Powerful Workflows
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Author : Tim Woodruff
language : en
Publisher: Packt Publishing Ltd
Release Date : 2017-08-17
Servicenow Building Powerful Workflows written by Tim Woodruff and has been published by Packt Publishing Ltd this book supported file pdf, txt, epub, kindle and other format this book has been release on 2017-08-17 with Computers categories.
Master the management of IT Service using full potential of ServiceNow. About This Book Leverage ServiceNow's capabilities to achieve improved service management and excellent results in your IT operations by following step-by-step, practical instructions Build core administration, management, and maintenance skills with IT service management and IT operations management Improve your workflow efficiency by designing and creating responsive and automated workflows Who This Book Is For This course is for IT professionals, ServiceNow administrators, and developers who would like to gain greater control of ServiceNow and its architecture to design and create automated workflows. You should be familiar with JavaScript and basic computing technologies, but you can be new to ServiceNow. What You Will Learn Acquire and configure your own free personal developer instance of ServiceNow Read (and write!) clear, effective requirements for ServiceNow development Avoid common pitfalls and missteps that could seriously impact future progress and upgradeability Use the ServiceNow plugins to manage development Build and publish custom applications for service management Write efficient and effective client-side JavaScript Find out how to authenticate and secure Web Services Integrate and exchange data with people and systems Create and secure your systems with proper access control In Detail ServiceNow is a SaaS application that provides workflow form-based applications. It is an ideal platform for creating enterprise-level applications, giving requesters and fulfillers improved visibility and access to a process. ServiceNow-based applications often replace email by providing a better way to get work done. This course will show you how to put important ServiceNow features to work in the real world. We will introduce key concepts and examples on managing and automating IT services, and help you build a solid foundation towards this new approach. You will then learn more about the power of tasks, events, and notifications. We'll then focus on using web services and other mechanisms to integrate ServiceNow with other systems. Further on, you'll learn how to secure applications and data, and understand how ServiceNow performs logging and error reporting. At the end of this course, you will acquire immediately applicable skills to rectify everyday problems encountered on the ServiceNow platform. The course provides you with highly practical content explaining ServiceNow from the following Packt books: Learning ServiceNow ServiceNow Cookbook Mastering ServiceNow, Second Edition Style and approach This pragmatic guide follows problem-solution based approach to help you configure the ServiceNow and eliminate the challenges faced when implementing and using ServiceNow. It enables you to configure and manage ServiceNow, and learn the fundamentals of the ServiceNow platform.
Cloud Computing
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Author : Venkata Josyula
language : en
Publisher: Cisco Press
Release Date : 2012
Cloud Computing written by Venkata Josyula and has been published by Cisco Press this book supported file pdf, txt, epub, kindle and other format this book has been release on 2012 with Computers categories.
The complete guide to provisioning and managing cloud-based Infrastructure as a Service (IaaS) data center solutions Cloud computing will revolutionize the way IT resources are deployed, configured, and managed for years to come. Service providers and customers each stand to realize tremendous value from this paradigm shift--if they can take advantage of it. Cloud Computing brings together the realistic, start-to-finish guidance they need to plan, implement, and manage cloud solution architectures for tomorrow's virtualized data centers. It introduces cloud "newcomers" to essential concepts, and offers experienced operations professionals detailed guidance on delivering Infrastructure as a Service (IaaS), Platform as a Service (PaaS), and Software as a Service (SaaS). This book's replicable solutions and fully-tested best practices will help enterprises, service providers, consultants, and Cisco partners meet the challenge of provisioning end-to-end cloud infrastructures. Drawing on extensive experience working with leading cloud vendors and integrators, the authors present detailed operations workflow examples, proven techniques for operating cloud-based network, compute, and storage infrastructure; a comprehensive management reference architecture; and a complete case study demonstrating rapid, lower-cost solutions design. Cloud Computing will be an indispensable resource for all network/IT professionals and managers involved with planning, implementing, or managing the next generation of cloud computing services. Venkata (Josh) Josyula, Ph.D., CCIE(R) No. 13518 is a Distinguished Services Engineer in Cisco Services Technology Group (CSTG) and advises Cisco customers on OSS/BSS architecture and solutions. Malcolm Orr, Solutions Architect for Cisco's Services Technology Solutions, advises telecoms and enterprise clients on architecting, building, and operating OSS/BSS and cloud management stacks. He is Cisco's lead architect for several Tier 1 public cloud projects. Greg Page has spent the last eleven years with Cisco in technical consulting roles relating to data center architecture/technology and service provider security. He is now exclusively focused on developing cloud/IaaS solutions with service providers and systems integrator partners. - Review the key concepts needed to successfully deploy clouds and cloud-based services - Transition common enterprise design patterns and use cases to the cloud - Master architectural principles and infrastructure designs for "real-time" managed IT services - Understand the Cisco approach to cloud-related technologies, systems, and services - Develop a cloud management architecture using ITIL, TMF, and ITU-TMN standards - Implement best practices for cloud service provisioning, activation, and management - Automate cloud infrastructure to simplify service delivery, monitoring, and assurance - Choose and implement the right billing/chargeback approaches for your business - Design and build IaaS services, from start to finish - Manage the unique capacity challenges associated with sporadic, real-time demand - Provide a consistent and optimal cloud user experience This book is part of the Networking Technology Series from Cisco Press(R), which offers networking professionals valuable information for constructing efficient networks, understanding new technologies, and building successful careers. Category: Cloud Computing Covers: Virtualized Data Centers
Measure What Matters
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Author : John Doerr
language : en
Publisher: Penguin
Release Date : 2018-04-24
Measure What Matters written by John Doerr and has been published by Penguin this book supported file pdf, txt, epub, kindle and other format this book has been release on 2018-04-24 with Business & Economics categories.
#1 New York Times Bestseller Legendary venture capitalist John Doerr reveals how the goal-setting system of Objectives and Key Results (OKRs) has helped tech giants from Intel to Google achieve explosive growth—and how it can help any organization thrive. In the fall of 1999, John Doerr met with the founders of a start-up whom he'd just given $12.5 million, the biggest investment of his career. Larry Page and Sergey Brin had amazing technology, entrepreneurial energy, and sky-high ambitions, but no real business plan. For Google to change the world (or even to survive), Page and Brin had to learn how to make tough choices on priorities while keeping their team on track. They'd have to know when to pull the plug on losing propositions, to fail fast. And they needed timely, relevant data to track their progress—to measure what mattered. Doerr taught them about a proven approach to operating excellence: Objectives and Key Results. He had first discovered OKRs in the 1970s as an engineer at Intel, where the legendary Andy Grove ("the greatest manager of his or any era") drove the best-run company Doerr had ever seen. Later, as a venture capitalist, Doerr shared Grove's brainchild with more than fifty companies. Wherever the process was faithfully practiced, it worked. In this goal-setting system, objectives define what we seek to achieve; key results are how those top-priority goals will be attained with specific, measurable actions within a set time frame. Everyone's goals, from entry level to CEO, are transparent to the entire organization. The benefits are profound. OKRs surface an organization's most important work. They focus effort and foster coordination. They keep employees on track. They link objectives across silos to unify and strengthen the entire company. Along the way, OKRs enhance workplace satisfaction and boost retention. In Measure What Matters, Doerr shares a broad range of first-person, behind-the-scenes case studies, with narrators including Bono and Bill Gates, to demonstrate the focus, agility, and explosive growth that OKRs have spurred at so many great organizations. This book will help a new generation of leaders capture the same magic.