The Ultimate Online Customer Service Guide
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The Ultimate Online Customer Service Guide
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Author : Marsha Collier
language : en
Publisher: John Wiley & Sons
Release Date : 2010-12-15
The Ultimate Online Customer Service Guide written by Marsha Collier and has been published by John Wiley & Sons this book supported file pdf, txt, epub, kindle and other format this book has been release on 2010-12-15 with Business & Economics categories.
Make your online customers happy—and create new ones—with this winning guide Social media gives you an unparalleled vehicle for connecting and engaging with an unlimited number of customers. Yet this vehicle is different than other, more impersonal forms. With social media, reps become part of their customers' lives. They follow back. They handle complaints immediately. They wish customers "happy birthday." They grow their brands by involving themselves in communities. The Ultimate Online Customer Service Guide gives you the keys to authentic and engaged service to customers through social media. Using a blend of case studies, a primer on classic online customer service, and instructions on how to execute quality customer service, this book enables you to access the opportunities that social media presents as a means of serving customers. Authentically use social media to connect with customers to boost your bottom line Attract new customers through your online presence Achieve higher GMS (Gross Merchandise Sales) with quality customer service Social media gives you a new and growing realm to distinguish your business. Create a productive presence in this interactive space with The Ultimate Online Customer Service Guide.
Customer Service On The Internet
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Author : Jim Sterne
language : en
Publisher: Wiley
Release Date : 2000-05-22
Customer Service On The Internet written by Jim Sterne and has been published by Wiley this book supported file pdf, txt, epub, kindle and other format this book has been release on 2000-05-22 with Computers categories.
A comprehensive guide to taking full advantage of the Internet for customer care A dynamic customer service Web site can dramatically increase customer loyalty and provide a competitive edge that all companies strive to achieve. But in order to run a successful site, you must know the latest technologies and understand how to integrate them into your business strategy. Written by internationally recognized Web marketing expert Jim Sterne, this book clearly explains these technologies and demonstrates how companies of all sizes can use them to create and maintain cutting-edge customer service sites. Completely updated for today's technically-savvy readers, this Second Edition covers all the bases. You'll learn the steps needed to make the transition from your current customer support to the Web. You'll also find valuable information on how to improve your existing site in order to save money and provide better quality support. And with the help of numerous case studies from a variety of different industries, you'll discover how other companies create and maintain their Web sites. This book will help you: * Create a service plan that takes full advantage of the Web's potential * Determine the best way to present your company's information on the Web * Effectively manage e-mail * Find out exactly what your customers want and measure their satisfaction * Examine how others are using networked computer communications * Utilize extranets to lock in customers and channel partners and lock out competitors Visit our Web site at www.wiley.com/compbooks/
Customer Service
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Author : Kelly Montague
language : en
Publisher: BookRix
Release Date : 2016-06-16
Customer Service written by Kelly Montague and has been published by BookRix this book supported file pdf, txt, epub, kindle and other format this book has been release on 2016-06-16 with Computers categories.
Have you ever wondered what keeps customers’ loyalty on a certain product or service? One of the most considerable facts is keeping the people aspect of the business alive. Treating customers as individuals and not just representation of financial returns can give you the competitive edge. Having a good customer service is therefore vital for any businesses to sustain its operations. If you are in the service industry, a good customer service can be your bread and butter. By having good customer service, you can generate more profit as it will promote company loyalty.
Customer Service For Dummies
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Author : Karen Leland
language : en
Publisher: John Wiley & Sons
Release Date : 2011-03-03
Customer Service For Dummies written by Karen Leland and has been published by John Wiley & Sons this book supported file pdf, txt, epub, kindle and other format this book has been release on 2011-03-03 with Business & Economics categories.
Customer Service For Dummies, Third Edition integrates the unbeatable information from Customer Service For Dummies and Online Customer Service For Dummies to form an all-in-one guide to customer loyalty for large and small businesses alike. The book covers the fundamentals of service selling and presents up-to-date advice on such fundamentals as help desks, call centers, and IT departments. Plus, it shows readers how to take stock of their customer service strengths and weaknesses, create useful customer surveys, and learn from the successes and failures of businesses just like theirs. Karen Leland and Keith Bailey (Sausalito, CA) are cofounders of Sterling Consulting Group, an international consulting firm specializing in quality service consulting and training for such clients as Oracle, IBM, Avis, and Lucent.
Best Practice Guide For Customer Service Professionals
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Author :
language : en
Publisher:
Release Date : 2006*
Best Practice Guide For Customer Service Professionals written by and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2006* with Customer services categories.
Best Practice Guide For Customer Service Professionals
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Author : Stephanie Edwards
language : en
Publisher:
Release Date : 2013-01
Best Practice Guide For Customer Service Professionals written by Stephanie Edwards and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2013-01 with Customer services categories.
Unleashing Excellence
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Author : Dennis Snow
language : en
Publisher: John Wiley & Sons
Release Date : 2009-10-29
Unleashing Excellence written by Dennis Snow and has been published by John Wiley & Sons this book supported file pdf, txt, epub, kindle and other format this book has been release on 2009-10-29 with Business & Economics categories.
A step-by-step guide to designing and implementing an amazing customer service culture In today's competitive business environment, keeping customers happy is the key to long-term success. But some businesses provide much better customer service than others. It's not always clear what works and what doesn't, and implementing new customer service practices midstream can be a difficult, chaotic task. Business leaders who want to transform their business culture into one of customer service excellence need reliable, proven guidance. Unleashing Excellence gives you practical tools and step-by-step guidance tailored to your company's individual customer service needs. It shows you how to navigate your teams through every step of the implementation process to achieve true customer service excellence. The book covers the training and education of your group, how to measure the quality of your service, how to build a culture of personal accountability, and how to recognize excellence and reward it. Fully revised to include updated information on the latest tools and best practices, as well as the stories and lessons learned from those organizations that have used the process described in the book. Offers proven best practices for designing and implementing an excellent customer service culture Simple format divides content into nine "leadership actions" that guide you through a step-by-step process Shows you how to build a common customer service vision for your entire organization Customer service is vital to the survival of your business. If you want to move your organization's customer service practices from good to great, Unleashing Excellence is the key.
How To Contact Amazon Customer Service
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Author : Jamie Banglesh
language : en
Publisher: Createspace Independent Publishing Platform
Release Date : 2017-11-02
How To Contact Amazon Customer Service written by Jamie Banglesh and has been published by Createspace Independent Publishing Platform this book supported file pdf, txt, epub, kindle and other format this book has been release on 2017-11-02 with categories.
How To Contact Amazon Customer Service: The Complete Manual Discover the easiest and most creative ways to contact Amazon's Customer Service Team. This book shows you how to contact Amazon Customer Service by phone, email, chat & social media. Learn everything you need to know about amazon's customer care system + fun and creative ways of contacting them. You can save your time and money by knowing every possible way of reaching out to this retail dominator. Amazon.com has one of the most successful customer service departments in the online shopping industry-and in fact tends to have a higher satisfaction rating than majority of businesses, both online and in person. They are a massive company and figuring out how to access their impressive customer service care can be overwhelming. Amazon makes it their mission to serve all their customers as quickly and thoroughly as possible-and as their customer, you can reap the benefits of their dedication to the maximum. The information in this book will help you figure out your new favorite way to get your problems addressed by the company's representatives. This book will cover the following topics: General information about the Amazon guided help page An explanation of the Amazon Co-Pilot Easiest methods to reach Amazon directly How to contact via phone, email, chat and social media Tips on getting the best possible customer service experience Further References - Everything you need to know "A Must Have For Amazon Fans" Scroll to the top and select the "BUY" button for instant download.
Customer Service Training 101
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Author : Renee Evenson
language : en
Publisher: AMACOM
Release Date : 2017-12-14
Customer Service Training 101 written by Renee Evenson and has been published by AMACOM this book supported file pdf, txt, epub, kindle and other format this book has been release on 2017-12-14 with Business & Economics categories.
This invaluable resource is the training manual you need to give your employees the thorough training, review, and--if necessary--overhaul they need in the vitally important area of customer service. If their interactions with you and your employees were the only things your customers knew about your business, what would they say about it? Would they use descriptions such as “uninformed,” “rude,” “hot-tempered,” “uncaring”? For your customer, nothing else represents your business more than your employees; therefore, nothing is more important than arming them with the knowledge and skills they need to find the best solution for every customer. Using scenarios, guidelines, and practice exercises, Customer Service Training 101 will train them in: Creating positive first impressions Speaking and writing effectively Listening attentively Identifying needs Making customers feel valued Confidently handling customer complaints Your business plan is sound. Your product is needed. Your growth strategies are ground-breaking, but poor customer service can bring it all to a crashing halt. Equip you and your employees with the necessary skills before it’s too late.
The Ultimate Guide To Online Investing A Stockbroker Tells You Everything You Need To Know
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Author : Richard Victor
language : en
Publisher: Richard Victor
Release Date : 2005-09
The Ultimate Guide To Online Investing A Stockbroker Tells You Everything You Need To Know written by Richard Victor and has been published by Richard Victor this book supported file pdf, txt, epub, kindle and other format this book has been release on 2005-09 with categories.
The single most comprehensive guide to investing with an Internet broker, written by an eight-year veteran of the online investing revolution.Everything you'll ever need to successfully invest with an online broker is here - how to be your own tech support, how to pick the right brokerage firm, how to read account balance and portfolio screens, how to properly place a trade, how the stock exchanges operate, how to invest on margin and more.Richard Victor, CFP, was a broker with one of the leading online firms and conducts seminars and workshops on how to use the Internet for investing.