The Ultimate Question 2 0 Revised And Expanded Edition
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The Ultimate Question 2 0 Revised And Expanded Edition
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Author : Fred Reichheld
language : en
Publisher: Harvard Business Review Press
Release Date : 2011-09-20
The Ultimate Question 2 0 Revised And Expanded Edition written by Fred Reichheld and has been published by Harvard Business Review Press this book supported file pdf, txt, epub, kindle and other format this book has been release on 2011-09-20 with Business & Economics categories.
In the first edition of this landmark book, business loyalty guru Fred Reichheld revealed the question most critical to your company’s future: “Would you recommend us to a friend?” By asking customers this question, you identify detractors, who sully your firm’s reputation and readily switch to competitors, and promoters, who generate good profits and true, sustainable growth. You also generate a vital metric: your Net Promoter Score. Since the book was first published, Net Promoter has transformed companies, across industries and sectors, constituting a game-changing system and ethos that rivals Six Sigma in its power. In this thoroughly updated and expanded edition, Reichheld, with Bain colleague Rob Markey, explains how practitioners have built Net Promoter into a full-fledged management system that drives extraordinary financial and competitive results. With his trademark clarity, Reichheld: • Defines the fundamental concept of Net Promoter, explaining its connection to your company’s growth and sustained success • Presents the closed-loop feedback process and demonstrates its power to energize employees and delight customers • Shares new and compelling stories of companies that have transformed their performance by putting Net Promoter at the center of their business Practical and insightful, The Ultimate Question 2.0 provides a blueprint for long-term growth and success.
The Ultimate Question
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Author : Fred Reichheld
language : en
Publisher:
Release Date : 2007-08
The Ultimate Question written by Fred Reichheld and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2007-08 with Self-Help categories.
One Simple Question Can Determine Your Company's Future. Do You Know the Answer? The Ultimate Question offers hands-on guidance on how to: Distinguish good profits from bad. Measure NPS and benchmark performance against world-class standards. Quantify the economic value generated by customer word of mouth. Assign accountability for improving customer relationships. Identify core customers and set priorities for strategic investments. Move customers beyond mere satisfaction to true loyalty. Create communities of passionate advocates that stimulate innovation and growth. Practical and compelling, The Ultimate Question will help you solve your organization's growth dilemma.
The New Answers Book 1
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Author : Ken Ham
language : en
Publisher: New Leaf Publishing Group
Release Date : 2008
The New Answers Book 1 written by Ken Ham and has been published by New Leaf Publishing Group this book supported file pdf, txt, epub, kindle and other format this book has been release on 2008 with Religion categories.
Christians live in a culture with more questions than ever - questions that affect one's acceptance of the Bible as authoritative and trustworthy. Now, discover easy-to-understand answers that reach core truths of the Christian faith and apply the biblical worldview to a wide variety of subjects.
Loyalty Rules
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Author : Frederick F. Reichheld
language : en
Publisher: Harvard Business Press
Release Date : 2001
Loyalty Rules written by Frederick F. Reichheld and has been published by Harvard Business Press this book supported file pdf, txt, epub, kindle and other format this book has been release on 2001 with Business & Economics categories.
Reichheld draws upon case studies of a variety of businesses including Harley-Davidson, Dell Computer, and Enterprise Rent-A-Car to show how employee and customer loyalty promote financial success. His approach to developing loyalty is based upon six principles of leadership including never profiting at the expense of partners, rewarding the right results, and honest communication. Reichheld is a Bain Fellow and author of The Loyalty Effect. c. Book News Inc.
Life S Ultimate Questions
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Author : Ronald H. Nash
language : en
Publisher: Zondervan
Release Date : 1999
Life S Ultimate Questions written by Ronald H. Nash and has been published by Zondervan this book supported file pdf, txt, epub, kindle and other format this book has been release on 1999 with Philosophy categories.
Life's Ultimate Questions is unique among introductory philosophy textbooks. By synthesizing three distinct approaches -- topical, historical, and worldview/conceptual systems -- it affords students a breadth and depth of perspective previously unavailable in standard introductory texts. Part One, Six Conceptual Systems, explores the philosophies of: naturalism, Plato, Aristotle, Plotinus, Augustine, and Aquinas. Part Two, Important Problems in Philosophy, sheds light on: The Law of Noncontradiction, Possible Words, Epistemology I: Whatever Happened to Truth?, Epistemology II: A Tale of Two Systems, Epistemology III: Reformed Epistemology, God I: The Existence of God, God II: The Nature of God, Metaphysics: Some Questions About Indeterminism, Ethics I: The Downward Path, Ethics II: The Upward Path, Human Nature: The Mind-Body Problem and Survival After Death
Strengthsfinder 2 0
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Author : Tom Rath
language : en
Publisher: Simon and Schuster
Release Date : 2007-02
Strengthsfinder 2 0 written by Tom Rath and has been published by Simon and Schuster this book supported file pdf, txt, epub, kindle and other format this book has been release on 2007-02 with Business & Economics categories.
"A new & upgraded edition of the online test from Gallup's Now, discover your strengths"--Jacket.
Net Promoter Implement The System
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Author : Maurice Fitzgerald
language : en
Publisher: Sbvv
Release Date : 2017-04-20
Net Promoter Implement The System written by Maurice Fitzgerald and has been published by Sbvv this book supported file pdf, txt, epub, kindle and other format this book has been release on 2017-04-20 with categories.
The Net Promoter System is the most popular improvement system on the planetHere's why: It is easy to understand, and you can learn from those who have done it before.You know your company can perform better. You want to make it happen. And fast. Your colleagues and friends seem to have great suggestions. You have lots of ideas. Too many ideas. Which ones will make a difference? The customer research you're getting is just not delivering the goods. There are lots of improvement methods out there. Too many. You need a better solution, one that's as credible as it is simple - You need NPS. A charming but worried colleague... I remember this one colleague, a woman whose many charms could slay most men. But after a particular marketing meeting she was visibly very distressed. "We had measurements on all these factors," she told me, "but the CEO blew me out of the water." "Convince me," he had apparently said to her, "that any of your 40 or so scales actually matter to our largest customers." Without NPS she had started from the wrong place, and was lucky to keep her job. "I get it," a CEO at a different firm told me about NPS. "Finally, there's one figure that tells me what I really need to know - are we about to grab their customers, or are they about to come for ours?" NPS is easy to understand and explainThe Net Promoter System is the most widely adopted measurement and improvement system on the planet. There is a reason. The reason is its simplicity. It is simple to understand. It is simple to explain. Indeed, there is lots of information about NPS on the web and elsewhere. Too much information. Not enough practical advice. I will help you to understand which methods work and which do notWhich implementation methods work? Which do not? How should you communicate and execute? How can you avoid mistakes others have made? How can you engage customers in your voyage and make them enthusiastic and loyal? How can you move them from saying they will recommend your company to actually doing so? Great advice with great illustrationsNet Promoter - Implement the System answers these questions and many more. The advice has two great qualities: it is full of implementation stories from a recognized expert, and it is accompanied by entertaining drawings from a recognized artist. Maurice implemented NPS when he was VP of Customer Experience at HP and HPE Software. He also managed the largest NPS community on the internet for six months in 2017: The Net Promoter System Forum on LinkedIn with over 23,000 members. Maurice has been a frequent guest on Rob Markey's Net Promoter System Podcast, with over 10,000 listeners. Peter has a doctorate in cognitive psychology from Oxford, and has exposed his art in three countries. His illustrations make many points memorable, and his knowledge has helped work many principles of behavioral economics into the book. Updated in April 2018Bain updated the employee NPS concepts in December 2017. I also updated my research on the relationship between employee and customer satisfaction in March 2018. Episode / transaction NPS descriptions needed improvement. All this means an updated version of the book is available in Kindle and print formats since April 2nd 2018. So here you have it - 'Net Promoter: Implement the System' - a straightforward, very readable book. Ask yourself this question (punk*), why would you not want to read a book that could save your job and / or your firm? You are now just a click or two away from all this knowledge. You know what to do next. (Go ahead. Make my day.*) *Dirty Harry, of course
Universal Principles Of Design Revised And Updated
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Author : William Lidwell
language : en
Publisher: Rockport Pub
Release Date : 2010
Universal Principles Of Design Revised And Updated written by William Lidwell and has been published by Rockport Pub this book supported file pdf, txt, epub, kindle and other format this book has been release on 2010 with Art categories.
Universal Principles of Design is the first comprehensive, cross-disciplinary encyclopedia of design.
Dungeon Crawler Carl
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Author : Matt Dinniman
language : en
Publisher: Random House
Release Date : 2025-07-15
Dungeon Crawler Carl written by Matt Dinniman and has been published by Random House this book supported file pdf, txt, epub, kindle and other format this book has been release on 2025-07-15 with Fiction categories.
NEW YORK TIMES BESTSELLER • The apocalypse will be televised! Welcome to the first book in the wildly popular and addictive Dungeon Crawler Carl series—now with bonus material exclusive to this print edition. You know what’s worse than breaking up with your girlfriend? Being stuck with her prize-winning show cat. And you know what’s worse than that? An alien invasion, the destruction of all man-made structures on Earth, and the systematic exploitation of all the survivors for a sadistic intergalactic game show. That’s what. Join Coast Guard vet Carl and his ex-girlfriend’s cat, Princess Donut, as they try to survive the end of the world—or just get to the next level—in a video game–like, trap-filled fantasy dungeon. A dungeon that’s actually the set of a reality television show with countless viewers across the galaxy. Exploding goblins. Magical potions. Deadly, drug-dealing llamas. This ain’t your ordinary game show. Welcome, Crawler. Welcome to the Dungeon. Survival is optional. Keeping the viewers entertained is not. Includes part one of the exclusive bonus story “Backstage at the Pineapple Cabaret.”
Presentation Zen
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Author : Garr Reynolds
language : en
Publisher: Pearson Education
Release Date : 2009-04-15
Presentation Zen written by Garr Reynolds and has been published by Pearson Education this book supported file pdf, txt, epub, kindle and other format this book has been release on 2009-04-15 with Business & Economics categories.
FOREWORD BY GUY KAWASAKI Presentation designer and internationally acclaimed communications expert Garr Reynolds, creator of the most popular Web site on presentation design and delivery on the Net — presentationzen.com — shares his experience in a provocative mix of illumination, inspiration, education, and guidance that will change the way you think about making presentations with PowerPoint or Keynote. Presentation Zen challenges the conventional wisdom of making "slide presentations" in today’s world and encourages you to think differently and more creatively about the preparation, design, and delivery of your presentations. Garr shares lessons and perspectives that draw upon practical advice from the fields of communication and business. Combining solid principles of design with the tenets of Zen simplicity, this book will help you along the path to simpler, more effective presentations.