The Use Of Performance Indicators In Local Public Services
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The Use Of Performance Indicators In Local Public Services
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Author : Council of Europe. Steering Committee on Local and Regional Authorities
language : en
Publisher: Council of Europe
Release Date : 1997-01-01
The Use Of Performance Indicators In Local Public Services written by Council of Europe. Steering Committee on Local and Regional Authorities and has been published by Council of Europe this book supported file pdf, txt, epub, kindle and other format this book has been release on 1997-01-01 with Political Science categories.
Performance Information In The Public Sector
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Author : Wouter Van Dooren
language : en
Publisher: Springer
Release Date : 2016-04-30
Performance Information In The Public Sector written by Wouter Van Dooren and has been published by Springer this book supported file pdf, txt, epub, kindle and other format this book has been release on 2016-04-30 with Political Science categories.
Combining practical experience with academic analysis this book explores the social and organizational dynamics of performance indicators. It moves beyond the technicalities of measurement and indicators and looks at how performance information is changing the public sector.
Performance Review In Local Government
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Author : Rob Ball
language : en
Publisher: Routledge
Release Date : 2018-08-10
Performance Review In Local Government written by Rob Ball and has been published by Routledge this book supported file pdf, txt, epub, kindle and other format this book has been release on 2018-08-10 with Social Science categories.
First published in 1998, this volume responds to the increase in performance review driven by government policies and examines the performance environment and processes for local government. Rob Ball explores the political and managerial environment before moving onto service planning, performance indicators and the Citizen’s Charter along with case studies. It is hoped to be of particular interest to undergraduate and postgraduate students of public administration or public management.
The Local Government Kpi Dictionary
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Author : The Kpi The KPI Institute
language : en
Publisher:
Release Date : 2015-10-21
The Local Government Kpi Dictionary written by The Kpi The KPI Institute and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2015-10-21 with categories.
By assembling the first comprehensive dictionary of Key Performance Indicators (KPIs) for the Local Government, The KPI Institute provides professionals a useful resource for novices and experts alike. It can be used in the early stages of implementing a performance management framework, in the process of selecting and documenting KPIs, but also to improve an existing performance measurement system. The KPI taxonomy presented in the dictionary covers all major functions of the Local Government, such as: - Budget and Finance- Community - Quality of Life- Culture, Recreation and Entertainment- Economic and Business Affairs- Environment- General Local Administration- Public Safety- Public Services- Social Services
Outcome Based Performance Management In The Public Sector
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Author : Elio Borgonovi
language : en
Publisher: Springer
Release Date : 2017-07-17
Outcome Based Performance Management In The Public Sector written by Elio Borgonovi and has been published by Springer this book supported file pdf, txt, epub, kindle and other format this book has been release on 2017-07-17 with Business & Economics categories.
This book highlights the use of an outcome-oriented view of performance to frame and assess the desirability of the effects produced by adopted policies, so to allow governments not only to consider effects in the short, but also the long run. Furthermore, it does not only focus on policy from the perspective of a single unit or institution, but also under an inter-institutional viewpoint. This book features theoretical and empirical research on how public organizations have evolved their performance management systems toward outcome measures that may allow one to better deal with wicked problems. Today, ‘wicked problems’ characterize most of governmental planning involving social issues. These are complex policy problems, underlying high risk and uncertainty, and a high interdependency among variables affecting them. Such problems cannot be clustered within the boundaries of a single organization, or referred to specific administrative levels or ministries. They are characterized by dynamic complexity, involving multi-level, multi-actor and multi-sectoral challenges. In the last decade, a number of countries have started to develop new approaches that may enable to improve cohesion, to effectively deal with wicked problems. The chapters in this book showcase these approaches, which encourage the adoption of more flexible and pervasive governmental systems to overcome such complex problems. Outcome-Based Performance Management in the Public Sector is divided into five parts. Part 1 aims at shedding light on problems and issues implied in the design and implementation of “outcome-based” performance management systems in the public sector. Then Part 2 illustrates the experiences, problems, and evolving trends in three different countries (Scotland, USA, and Italy) towards the adoption of outcome-based performance management systems in the public sector. Such analyses are conducted at both the national and local government levels. The third part of the book frames how outcome-based performance management can enhance public governance and inter-institutional coordination. Part 4 deals with the illustration of challenges and results from different public sector domains. Finally the book concludes in Part 5 as it examines innovative methods and tools that may support decision makers in dealing with the challenges of outcome-based performance management in the public sector. Though the book is specifically focused on a research target, it will also be useful to practitioners and master students in public administration .
The Nature And Use Of Performance Indicators In The Public Sector
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Author : J. Collins
language : en
Publisher:
Release Date : 1987
The Nature And Use Of Performance Indicators In The Public Sector written by J. Collins and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 1987 with Administrative agencies categories.
Performance Indicators In Social Care For Older People
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Author : David Challis
language : en
Publisher: Routledge
Release Date : 2017-03-02
Performance Indicators In Social Care For Older People written by David Challis and has been published by Routledge this book supported file pdf, txt, epub, kindle and other format this book has been release on 2017-03-02 with Social Science categories.
The growing focus on performance review and monitoring means that awareness and use of performance indicators has increased throughout a number of public services. Set within a national context, this book reviews the historical development and measurement issues of performance indicators within social care and the public sector for older people. It then provides an approach to effective local performance measurement in services for older people and an organizing framework within which organizations can arrange their performance appraisal for older people's services. The development of performance review in social care of older people is examined, as is the process of developing local performance measures and engaging staff in enquiry and quality management. The book also reviews the process of developing performance indicators and their utilization at an agency level. Performance Indicators in Social Care for Older People will be of particular interest in the UK for local service providers who are developing approaches for local performance review. It will also be of interest internationally, especially in countries where services for older people are currently developing in a similar direction.
Customer Development Of Effective Performance Indicators In Local And State Level Public Administration
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Author : Rebekah Schulz
language : en
Publisher: Emerald Group Publishing
Release Date : 2021-03-03
Customer Development Of Effective Performance Indicators In Local And State Level Public Administration written by Rebekah Schulz and has been published by Emerald Group Publishing this book supported file pdf, txt, epub, kindle and other format this book has been release on 2021-03-03 with Business & Economics categories.
This book is the first to offer a structured process which enables public organisations and their communities to jointly develop performance indicators for the public organisation's operations, enabling communities to determine performance indicators that are highly relevant and contextually useful.
How Organisations Measure Success
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Author : Neil Carter
language : en
Publisher: Routledge
Release Date : 2002-01-22
How Organisations Measure Success written by Neil Carter and has been published by Routledge this book supported file pdf, txt, epub, kindle and other format this book has been release on 2002-01-22 with Medical categories.
Throughout the 1980s the British Civil Service devoted much time and energy developing indicators to measure the performance of government. Never before had so much stress been placed on accountability and performance; a trend which will be reinforced as government continues to devolve activities to agencies and looks for methods to assess their performance. How Organisations Measure Success analyses existing methods from their origins in the 1960s to their revival in the 1980s as part of the Financial Management Initiative and its apotheosis in the 1990s Next Steps Initiative. How Organisations Measure Success reports on two years of field research funded by the Economic and Social Research Council and will be of great interest to students of social policy and public administration as well as professionals working in government and public sector management.
Performance Management In Local Government
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Author : Steve Rogers
language : en
Publisher:
Release Date : 1990
Performance Management In Local Government written by Steve Rogers and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 1990 with Local government categories.
Local Government faces major challenges today. These include the management of increasingly scarce resources; the provision of modern services in reponse to public needs; competition for services from outside local government; increasingly complex issues of political control and direction; and the challenge to local government autonomy by central government.