The Virtual Public Servant
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The Virtual Public Servant
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Author : Stephen Jeffares
language : en
Publisher:
Release Date : 2021
The Virtual Public Servant written by Stephen Jeffares and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2021 with categories.
With recent advances and investment in artificial intelligence, are we on the verge of introducing virtual public servants? Governments around the world are rapidly deploying robots and virtual agents in healthcare, education, local government, social care, and criminal justice. These advances not only promise unprecedented levels of control and convenience at a reduced cost but also claim to connect, to empathise, and to build trust. This book documents how-after decades of designing out costly face to face transactions, investment in call centres, and incentivising citizens to self-service-the tech industry is promising to re-humanise our frontline public services. It breaks out of disciplinary silos and moves us on from the polarised hype vs. fear discussion on the future of work. It does so through in-depth Q-methodology interviews with a wide range of frontline public servants, from doctors to librarians, from social workers to school receptionists, and from police officers to call handlers. The first of its kind, this book should be of interest across the social sciences and to anyone concerned with how recent measures to digitise and automate our services are paving the way for the development of full-blown AI in frontline work. Stephen Jeffares is Senior Lecturer, School of Government at the University of Birmingham, UK, where, as a director of doctoral research for social sciences and co-director of INLOGOV's Public Management and Leadership programme, he combines his interest in methods, technology and public service. His previous books are Hybrid Governance in European Cities(with Chris Skelcher and Helen Sullivan) and Interpreting Hashtag Politics. .
E Government For Public Managers
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Author : Robert A. Cropf
language : en
Publisher: Rowman & Littlefield
Release Date : 2016-08-08
E Government For Public Managers written by Robert A. Cropf and has been published by Rowman & Littlefield this book supported file pdf, txt, epub, kindle and other format this book has been release on 2016-08-08 with Political Science categories.
This handy guide and supplemental text examines trends in information and communication technology (ICT) that impact the day-to-day operations of federal, state, and local government. It seeks to improve service delivery, human resource administration, political participation, education, and citizen input (e-democracy), while at the same time recognizes that with ICT’s great promise comes great peril in the form of erosion of personal privacy (e-surveillance). Through the use of numerous examples and exercises, Robert Cropf helps students and practitioners alike explore the ways technological change shapes public policy, develop useful tools and skills for working in or with e-government, and understand the role that social media plays in helping to spark political, economic, and social change.
The Virtual Public Servant
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Author : Stephen Jeffares
language : en
Publisher: Springer Nature
Release Date : 2020-11-30
The Virtual Public Servant written by Stephen Jeffares and has been published by Springer Nature this book supported file pdf, txt, epub, kindle and other format this book has been release on 2020-11-30 with Political Science categories.
With recent advances and investment in artificial intelligence, are we on the verge of introducing virtual public servants? Governments around the world are rapidly deploying robots and virtual agents in healthcare, education, local government, social care, and criminal justice. These advances not only promise unprecedented levels of control and convenience at a reduced cost but also claim to connect, to empathise, and to build trust. This book documents how—after decades of designing out costly face to face transactions, investment in call centres, and incentivising citizens to self-service—the tech industry is promising to re-humanise our frontline public services. It breaks out of disciplinary silos and moves us on from the polarised hype vs. fear discussion on the future of work. It does so through in-depth Q-methodology interviews with a wide range of frontline public servants, from doctors to librarians, from social workers to school receptionists, and from police officers to call handlers. The first of its kind, this book should be of interest across the social sciences and to anyone concerned with how recent measures to digitise and automate our services are paving the way for the development of full-blown AI in frontline work.
Building The Virtual State
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Author : Jane E. Fountain
language : en
Publisher: Rowman & Littlefield
Release Date : 2004-05-28
Building The Virtual State written by Jane E. Fountain and has been published by Rowman & Littlefield this book supported file pdf, txt, epub, kindle and other format this book has been release on 2004-05-28 with Computers categories.
The benefits of using technology to remake government seem almost infinite. The promise of such programs as user-friendly "virtual agencies" and portals where citizens can access all sections of government from a single website has excited international attention. The potential of a digital state cannot be realized, however, unless the rigid structures of the contemporary bureaucratic state change along with the times. Building the Virtual State explains how the American public sector must evolve and adapt to exploit the possibilities of digital governance fully and fairly. The book finds that many issues involved in integrating technology and government have not been adequately debated or even recognized. Drawing from a rich collection of case studies, the book argues that the real challenges lie not in achieving the technical capability of creating a government on the web, but rather in overcoming the entrenched organizational and political divisions within the state. Questions such as who pays for new government websites, which agencies will maintain the sites, and who will ensure that the privacy of citizens is respected reveal the extraordinary obstacles that confront efforts to create a virtual state. These political and structural battles will influence not only how the American state will be remade in the Information Age, but also who will be the winners and losers in a digital society.
Public Information Technology And E Governance
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Author : G. David Garson
language : en
Publisher: Jones & Bartlett Learning
Release Date : 2006
Public Information Technology And E Governance written by G. David Garson and has been published by Jones & Bartlett Learning this book supported file pdf, txt, epub, kindle and other format this book has been release on 2006 with Business & Economics categories.
Written by a leading scholar of public information systems, Public Information Technology and E-Governance is a comprehensive, well-balanced and up-to-date resource on public information technology and e-government. Based on thousands of academic and practitioner studies and reports, this book provides policy information on e-democracy, access issues, privacy, security, regulatory, enforcement and taxation issues, as well as management information on business plans, public-private partnerships, strategic planning, project management, implementation factors, and evaluation. An excellent text or reference, this book features several chapter case studies, a glossary, discussion questions, and chapter summaries to maximize comprehension of the subject.
Towards A New Public Service
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Author : Richard Boyle
language : en
Publisher: Institute of Public Administration
Release Date : 1995
Towards A New Public Service written by Richard Boyle and has been published by Institute of Public Administration this book supported file pdf, txt, epub, kindle and other format this book has been release on 1995 with Civil service categories.
Virtual Government The Public Sector Of The Future
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Author : Gary L. Sturgess
language : en
Publisher:
Release Date : 1994
Virtual Government The Public Sector Of The Future written by Gary L. Sturgess and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 1994 with Civil service reform categories.
Virtual Government
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Author : Alex Constantine
language : en
Publisher: Feral House
Release Date : 2014-11-03
Virtual Government written by Alex Constantine and has been published by Feral House this book supported file pdf, txt, epub, kindle and other format this book has been release on 2014-11-03 with History categories.
In this follow-up to Psychic Dictatorship in the USA, researcher Alex Constantine explores the government's misinformation campaigns about its "black-ops."
The Palgrave Handbook Of The Public Servant
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Author : Helen Sullivan
language : en
Publisher: Palgrave Macmillan
Release Date : 2021-06-01
The Palgrave Handbook Of The Public Servant written by Helen Sullivan and has been published by Palgrave Macmillan this book supported file pdf, txt, epub, kindle and other format this book has been release on 2021-06-01 with Political Science categories.
The Palgrave Handbook of the Public Servant examines what it means to be a public servant in today’s world(s) where globalisation and neoliberalism have proliferated the number of actors who contribute to the public purpose sector and created new spaces that public servants now operate in. It considers how different scholarly approaches can contribute to a better understanding of the identities, motivations, values, roles, skills, positions and futures for the public servant, and how scholarly knowledge can be informed by and translated into value for practice. The book combines academic contributions with those from practitioners so that key lessons may be synthesised and translated into the context of the public servant.
Virtualpolitik
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Author : Elizabeth Mathews Losh
language : en
Publisher: MIT Press
Release Date : 2009
Virtualpolitik written by Elizabeth Mathews Losh and has been published by MIT Press this book supported file pdf, txt, epub, kindle and other format this book has been release on 2009 with Computers categories.
Government media-making, from official websites to whistleblowers' e-mail, and its sometimes unintended consequences. Today government agencies not only have official Web sites but also sponsor moderated chats, blogs, digital video clips, online tutorials, videogames, and virtual tours of national landmarks. Sophisticated online marketing campaigns target citizens with messages from the government--even as officials make news with digital gaffes involving embarrassing e-mails, instant messages, and videos. In Virtualpolitik, Elizabeth Losh closely examines the government's digital rhetoric in such cases and its dual role as mediamaker and regulator. Looking beyond the usual focus on interfaces, operations, and procedures, Losh analyzes the ideologies revealed in government's digital discourse, its anxieties about new online practices, and what happens when officially sanctioned material is parodied, remixed, or recontextualized by users. Losh reports on a video game that panicked the House Intelligence Committee, pedagogic and therapeutic digital products aimed at American soldiers, government Web sites in the weeks and months following 9/11, PowerPoint presentations by government officials and gadflies, e-mail as a channel for whistleblowing, digital satire of surveillance practices, national digital libraries, and computer-based training for health professionals. Losh concludes that the government's "virtualpolitik"--its digital realpolitik aimed at preserving its own power--is focused on regulation, casting as criminal such common online activities as file sharing, video-game play, and social networking. This policy approach, she warns, indefinitely postpones building effective institutions for electronic governance, ignores constituents' need to shape electronic identities to suit their personal politics, and misses an opportunity to learn how citizens can have meaningful interaction with the virtual manifestations of the state.