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Author by : Marc Stickdorn Languange Used : en Release Date : 2018-01-02 Publisher by : "O'Reilly Media, Inc." ISBN : 9781491927137 File Size : 41,6 Mb Total Download : 452
How can you establish a customer-centric culture in an organization? This is the first comprehensive book on how to actually do service design to improve the quality and the interaction between service providers and customers. You’ll learn specific facilitation guidelines on how to run workshops, perform all of the main service design methods, implement concepts in reality, and embed service design successfully in an organization. Great customer experience needs a common language across disciplines to break down silos within an organization. This book provides a consistent model for accompli
Author by : Marc Stickdorn Languange Used : en Release Date : 2018-08-09 Publisher by : O'Reilly Media ISBN : 1492039594 File Size : 40,5 Mb Total Download : 452
In this book, you'll find 54 hands-on descriptions that help you do the key methods used in service design. These methods include instructions, guidelines, and tips-and-tricks for activities within research, ideation, prototyping, and facilitation. This is the print version of the method companion to the book This Is Service Design Doing (#TiSDD). It includes the same content that you can find free on the book website, tisdd.com, but nicely revisualized and presented in a professional bound format. Caveat: While methods are the building blocks of a service design process, owning a pile of bric
Author by : Marc Stickdorn Languange Used : en Release Date : 2012 Publisher by : Bis Publishers ISBN : 906369279X File Size : 43,5 Mb Total Download : 431
This book, assembled to describe and illustrate the emerging field of service design, was brought together using exactly the same co-creative and user-centred approaches you can read and learn about inside. The boundaries between products and services are blurring and it is time for a different way of thinking: this is service design thinking. A set of 23 international authors and even more online contributors from the global service design community invested their knowledge, experience and passion together to create this book. It introduces service design thinking in manner accessible to begi
Author by : Ben Reason Languange Used : en Release Date : 2015-12-28 Publisher by : John Wiley & Sons ISBN : 9781118988947 File Size : 49,6 Mb Total Download : 796
A practical approach to better customer experience through service design Service Design for Business helps you transform your customer's experience and keep them engaged through the art of intentional service design. Written by the experts at Livework, this practical guide offers a tangible, effective approach for better responding to customers' needs and demands, and provides concrete strategy that can be implemented immediately. You'll learn how taking a design approach to problem solving helps foster creativity, and how to apply it to the real issues that move businesses forward. Highly vi