Service Design Practices For Healthcare Innovation
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Service Design Practices For Healthcare Innovation
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Author : Mario A. Pfannstiel
language : en
Publisher: Springer Nature
Release Date : 2022-01-19
Service Design Practices For Healthcare Innovation written by Mario A. Pfannstiel and has been published by Springer Nature this book supported file pdf, txt, epub, kindle and other format this book has been release on 2022-01-19 with Medical categories.
This book offers an overview of service design practices for healthcare and hospital management. It explores how these practices can help to generate innovations in healthcare and contribute to the improvement of patient-centered care. Respected experts, including scholars from various disciplines and practitioners from healthcare institutions, share essential insights into established research areas, fields of work and work structures, and discuss successful approaches, methods and tools. By illustrating innovative services, products, processes, systems, and technologies, as well as their application in practice, the authors highlight the role of participating stakeholders in service design projects and the added value that comes from sharing, communicating, networking and collaborating. This book is a must-read for scholars and practitioners in the hospital and healthcare sector. It will also appeal to anyone interested in organizational development, service business model innovation, customer involvement and perceptions, and service experience.
Service Design And Service Thinking In Healthcare And Hospital Management
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Author : Mario A. Pfannstiel
language : en
Publisher: Springer
Release Date : 2018-12-28
Service Design And Service Thinking In Healthcare And Hospital Management written by Mario A. Pfannstiel and has been published by Springer this book supported file pdf, txt, epub, kindle and other format this book has been release on 2018-12-28 with Medical categories.
This book examines the nature of service design and service thinking in healthcare and hospital management. By adopting both a service-based provider perspective and a consumer-oriented perspective, the book highlights various healthcare services, methods and tools that are desirable for customers and effective for healthcare providers. In addition, readers will learn about new research directions, as well as strategies and innovations to develop service solutions that are affordable, sustainable, and consumer-oriented. Lastly, the book discusses policy options to improve the service delivery process and customer satisfaction in the healthcare and hospital sector. The contributors cover various aspects and fields of application of service design and service thinking, including service design processes, tools and methods; service blueprints and service delivery; creation and implementation of services; interaction design and user experience; design of service touchpoints and service interfaces; service excellence and service innovation. The book will appeal to all scholars and practitioners in the hospital and healthcare sector who are interested in organizational development, service business model innovation, customer involvement and perceptions, and service experience.
Human Centered Service Design For Healthcare Transformation
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Author : Mario A. Pfannstiel
language : en
Publisher: Springer Nature
Release Date : 2023-01-27
Human Centered Service Design For Healthcare Transformation written by Mario A. Pfannstiel and has been published by Springer Nature this book supported file pdf, txt, epub, kindle and other format this book has been release on 2023-01-27 with Medical categories.
This book explores the use of human-centered service design. Through a variety of case studies and best practices, it highlights ways to systematically improve the provision of healthcare services to different target and age groups in order to understand customer expectations and needs. The book also offers new insights into the dyadic relationship between service provider and customer, each of which has their own set of goals, purposes, and benefits and must cope with a scarcity of resources and opportunities to optimize and design. Written by recognized experts, scholars, and practitioners, this book demonstrates how, where, and when to successfully apply human-centered service design at multiple levels, including corporate, departmental, and product/service. Value-added services are not only assessed in terms of their effectiveness, efficiency, and productivity, but also bearing in mind human emotions, interactions, and communication techniques as an important part of service provision. Accordingly, the book will appeal to scholars and practitioners in the hospital and healthcare sector, and to anyone interested in organizational development, service business model innovation, customer involvement and perceptions, and the service experience.
Futures In Public Management
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Author : Rob Wilson
language : en
Publisher: Emerald Group Publishing
Release Date : 2025-08-11
Futures In Public Management written by Rob Wilson and has been published by Emerald Group Publishing this book supported file pdf, txt, epub, kindle and other format this book has been release on 2025-08-11 with Business & Economics categories.
Drawing from wider literature to set out the emerging lessons and reflections on relatively long running attempts to create exemplars of what is broadly a relational approach to public service management, the chapters explore the systemic hinterland required to develop and sustain relational public service approaches.
The Materials Of Service Design
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Author : Johan Blomkvist
language : en
Publisher: Edward Elgar Publishing
Release Date : 2023-12-11
The Materials Of Service Design written by Johan Blomkvist and has been published by Edward Elgar Publishing this book supported file pdf, txt, epub, kindle and other format this book has been release on 2023-12-11 with Business & Economics categories.
If Design is about forming materials, then what are the materials of Service Design? In this ground-breaking book, Johan Blomkvist, Simon Clatworthy and Stefan Holmlid explore this question by establishing a discourse around the materials of service design, discussing materials as a means to explore what service design is and could be.
Design For Dementia Mental Health And Wellbeing
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Author : Kristina Niedderer
language : en
Publisher: Taylor & Francis
Release Date : 2024-07-22
Design For Dementia Mental Health And Wellbeing written by Kristina Niedderer and has been published by Taylor & Francis this book supported file pdf, txt, epub, kindle and other format this book has been release on 2024-07-22 with Health & Fitness categories.
This edited volume offers the first overview and reflective discussion of how design can contribute to people’s wellbeing and mental health in the context of dementia, mental illness and neurodiversity. This book explores and promotes holistic, salutogenic and preventive strategies that recognise and respond to people’s needs, wants, wishes and rights to further health, wellbeing and equality. Bringing together years of experience as designers and clinicians, the contributors to the book emphasise how design can be a collaborative, creative process as well as an outcome of this process, and they reveal how this is guided by mental health and design policy. Through its three parts, the book explores themes of ethics, citizenship and power relationships in co-design, providing an overview of current developments and approaches in co-design; of the culturally and value sensitive adaptation of design interventions and their applications, many of which are a result of co-design; and of policy and related standards in and for design and mental health. In this way, the book demonstrates how design can help to support people, their care partners and care professionals in promoting mental health and wellbeing, and it offers a rich resource on how to create a sustainable future for care in this domain. The book provides a unique and holistic overview and resource for designers, researchers, students, policy providers and health and care professionals to help support the development and adoption of person-centred design processes and interventions.
Service Design Creativity And Innovation In Healthcare
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Author : Mario A. Pfannstiel
language : en
Publisher: Springer Nature
Release Date : 2024-12-30
Service Design Creativity And Innovation In Healthcare written by Mario A. Pfannstiel and has been published by Springer Nature this book supported file pdf, txt, epub, kindle and other format this book has been release on 2024-12-30 with Business & Economics categories.
In this meticulously curated anthology, exploring the dynamic intersections of creativity, design, and innovation within the healthcare landscape, esteemed experts present novel service design solutions. Engaging with pressing challenges, exchanging insights, and unveiling pioneering approaches, contributors navigate the complexities of healthcare delivery with finesse and foresight. With a multidisciplinary lens, this collection serves as a nexus between theory and practice, offering profound reflections and actionable strategies aimed at elevating patient-centered care. Catering to healthcare professionals, scholars, and policymakers alike, this anthology is poised to catalyze substantive change in the healthcare milieu. Whether exploring the integration of state-of-the-art methodologies or reconceptualizing conventional healthcare paradigms, this collection underscores the paramount importance of creativity, design, and innovation in shaping the trajectory of healthcare delivery.
Design For Care
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Author : Peter Jones
language : en
Publisher: Rosenfeld Media
Release Date : 2013-05-01
Design For Care written by Peter Jones and has been published by Rosenfeld Media this book supported file pdf, txt, epub, kindle and other format this book has been release on 2013-05-01 with Medical categories.
The world of healthcare is constantly evolving, ever increasing in complexity, costs, and stakeholders, and presenting huge challenges to policy making, decision making and system design. In Design for Care, we'll show how service and information designers can work with practice professionals and patients/advocates to make a positive difference in healthcare.
Assertiveness In The Health Domain
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Author : Susana Castaños-Cervantes
language : en
Publisher: Emerald Group Publishing
Release Date : 2025-04-25
Assertiveness In The Health Domain written by Susana Castaños-Cervantes and has been published by Emerald Group Publishing this book supported file pdf, txt, epub, kindle and other format this book has been release on 2025-04-25 with Business & Economics categories.
This comprehensive guide offers invaluable tools and strategies for educators, parents, caregivers, and health professionals to cultivate assertive skills, enhance the quality of care, and improve teamwork and interpersonal relationships in health-related environments and educational institutions.
Design User Experience And Usability Theory And Practice
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Author : Aaron Marcus
language : en
Publisher: Springer
Release Date : 2018-07-10
Design User Experience And Usability Theory And Practice written by Aaron Marcus and has been published by Springer this book supported file pdf, txt, epub, kindle and other format this book has been release on 2018-07-10 with Computers categories.
The three-volume set LNCS 10918, 10919, and 10290 constitutes the proceedings of the 7th International Conference on Design, User Experience, and Usability, DUXU 2018, held as part of the 20th International Conference on Human-Computer Interaction, HCII 2018, in Las Vegas, NV, USA in July 2018. The total of 1171 papers presented at the HCII 2018 conferences were carefully reviewed and selected from 4346 submissions. The papers cover the entire field of human-computer interaction, addressing major advances in knowledge and effective use of computers in a variety of applications areas. The total of 165 contributions included in the DUXU proceedings were carefully reviewed and selected for inclusion in this three-volume set. The 55 papers included in this volume are organized in topical sections on design thinking, methods and practice, usability and user experience evaluation methods and tools, and DUXU in software development.