Human Centered Service Design For Healthcare Transformation
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Human Centered Service Design For Healthcare Transformation
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Author : Mario A. Pfannstiel
language : en
Publisher: Springer Nature
Release Date : 2023-01-27
Human Centered Service Design For Healthcare Transformation written by Mario A. Pfannstiel and has been published by Springer Nature this book supported file pdf, txt, epub, kindle and other format this book has been release on 2023-01-27 with Medical categories.
This book explores the use of human-centered service design. Through a variety of case studies and best practices, it highlights ways to systematically improve the provision of healthcare services to different target and age groups in order to understand customer expectations and needs. The book also offers new insights into the dyadic relationship between service provider and customer, each of which has their own set of goals, purposes, and benefits and must cope with a scarcity of resources and opportunities to optimize and design. Written by recognized experts, scholars, and practitioners, this book demonstrates how, where, and when to successfully apply human-centered service design at multiple levels, including corporate, departmental, and product/service. Value-added services are not only assessed in terms of their effectiveness, efficiency, and productivity, but also bearing in mind human emotions, interactions, and communication techniques as an important part of service provision. Accordingly, the book will appeal to scholars and practitioners in the hospital and healthcare sector, and to anyone interested in organizational development, service business model innovation, customer involvement and perceptions, and the service experience.
Service Design Practices For Healthcare Innovation
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Author : Mario A. Pfannstiel
language : en
Publisher: Springer Nature
Release Date : 2022-01-19
Service Design Practices For Healthcare Innovation written by Mario A. Pfannstiel and has been published by Springer Nature this book supported file pdf, txt, epub, kindle and other format this book has been release on 2022-01-19 with Medical categories.
This book offers an overview of service design practices for healthcare and hospital management. It explores how these practices can help to generate innovations in healthcare and contribute to the improvement of patient-centered care. Respected experts, including scholars from various disciplines and practitioners from healthcare institutions, share essential insights into established research areas, fields of work and work structures, and discuss successful approaches, methods and tools. By illustrating innovative services, products, processes, systems, and technologies, as well as their application in practice, the authors highlight the role of participating stakeholders in service design projects and the added value that comes from sharing, communicating, networking and collaborating. This book is a must-read for scholars and practitioners in the hospital and healthcare sector. It will also appeal to anyone interested in organizational development, service business model innovation, customer involvement and perceptions, and service experience.
Design For Care
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Author : Peter Jones
language : en
Publisher: Rosenfeld Media
Release Date : 2013-05-01
Design For Care written by Peter Jones and has been published by Rosenfeld Media this book supported file pdf, txt, epub, kindle and other format this book has been release on 2013-05-01 with Medical categories.
The world of healthcare is constantly evolving, ever increasing in complexity, costs, and stakeholders, and presenting huge challenges to policy making, decision making and system design. In Design for Care, we'll show how service and information designers can work with practice professionals and patients/advocates to make a positive difference in healthcare.
Service Design And Service Thinking In Healthcare And Hospital Management
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Author : Mario A. Pfannstiel
language : en
Publisher: Springer
Release Date : 2018-12-28
Service Design And Service Thinking In Healthcare And Hospital Management written by Mario A. Pfannstiel and has been published by Springer this book supported file pdf, txt, epub, kindle and other format this book has been release on 2018-12-28 with Medical categories.
This book examines the nature of service design and service thinking in healthcare and hospital management. By adopting both a service-based provider perspective and a consumer-oriented perspective, the book highlights various healthcare services, methods and tools that are desirable for customers and effective for healthcare providers. In addition, readers will learn about new research directions, as well as strategies and innovations to develop service solutions that are affordable, sustainable, and consumer-oriented. Lastly, the book discusses policy options to improve the service delivery process and customer satisfaction in the healthcare and hospital sector. The contributors cover various aspects and fields of application of service design and service thinking, including service design processes, tools and methods; service blueprints and service delivery; creation and implementation of services; interaction design and user experience; design of service touchpoints and service interfaces; service excellence and service innovation. The book will appeal to all scholars and practitioners in the hospital and healthcare sector who are interested in organizational development, service business model innovation, customer involvement and perceptions, and service experience.
Healthcare Transformation With Informatics And Artificial Intelligence
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Author : J. Mantas
language : en
Publisher: IOS Press
Release Date : 2023-07-27
Healthcare Transformation With Informatics And Artificial Intelligence written by J. Mantas and has been published by IOS Press this book supported file pdf, txt, epub, kindle and other format this book has been release on 2023-07-27 with Medical categories.
Artificial intelligence (AI) is once again in the news, with many major figures urging caution as developments in the technology accelerate. AI impacts all aspects of our lives, but perhaps the discipline of Biomedical Informatics is more affected than most, and is an area where the possible pitfalls of the technology might have particularly serious consequences. This book presents the papers delivered at ICIMTH 2023, the 21st International Conference on Informatics, Management, and Technology in Healthcare, held in Athens, Greece, from 1-3 July 2023. The ICIMTH conferences form a series of scientific events which offers a platform for scientists working in the field of biomedical and health informatics from all continents to gather and exchange research findings and experience. The title of the 2023 conference was Healthcare Transformation with Informatics and Artificial Intelligence, reflecting the importance of AI to healthcare informatics. A total of 252 submissions were received by the Program Committee, of which 149 were accepted as full papers, 13 as short communications, and 14 as poster papers after review. The papers cover a wide range of technologies, and topics include imaging, sensors, biomedical equipment, and management and organizational aspects, as well as legal and social issues. The book provides a timely overview of informatics and technology in healthcare during this time of extremely fast developments, and will be of interest to all those working in the field.
Creative Confidence
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Author : Tom Kelley
language : en
Publisher: Crown Currency
Release Date : 2013-10-15
Creative Confidence written by Tom Kelley and has been published by Crown Currency this book supported file pdf, txt, epub, kindle and other format this book has been release on 2013-10-15 with Business & Economics categories.
IDEO founder and Stanford d.school creator David Kelley and his brother Tom Kelley, IDEO partner and the author of the bestselling The Art of Innovation, have written a powerful and compelling book on unleashing the creativity that lies within each and every one of us. Too often, companies and individuals assume that creativity and innovation are the domain of the "creative types." But two of the leading experts in innovation, design, and creativity on the planet show us that each and every one of us is creative. In an incredibly entertaining and inspiring narrative that draws on countless stories from their work at IDEO, the Stanford d.school, and with many of the world's top companies, David and Tom Kelley identify the principles and strategies that will allow us to tap into our creative potential in our work lives, and in our personal lives, and allow us to innovate in terms of how we approach and solve problems. It is a book that will help each of us be more productive and successful in our lives and in our careers.
Design Thinking In Healthcare
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Author : Anni Pakarinen
language : en
Publisher: Springer Nature
Release Date : 2023-04-11
Design Thinking In Healthcare written by Anni Pakarinen and has been published by Springer Nature this book supported file pdf, txt, epub, kindle and other format this book has been release on 2023-04-11 with Medical categories.
This book offers basic knowledge on Design Thinking as a method, process and philosophy. It presents thoughtful Design Thinking case examples and tools for nurses and other healthcare professionals, researchers, students and educators to support their development as creative and transformative leaders in their fields. Healthcare managers of the past viewed patients’ needs merely as targets for population-level health outcomes to be validated in the final phases of developing interventions and services. Today we know better. Patients’ needs and experiences should be viewed as sources of innovation at the front-end of the development process. It provides the basis for applying design thinking to develop better healthcare services and health tech applications. Today, the success of any healthcare service depends on complex interactions between various stakeholders, and new solutions can only be delivered effectively through co-creative and collaborative efforts. Coordinating such efforts relies on strong concepts that can only result from properly run design processes, that this book describes in light of case studies around the world. Design thinking is crucial generalist skill and is receiving increasing attention in the field, as forward-thinking organizations delve into the practice. It can change the way medical solutions are created and how clinical services are delivered. By driving innovation by means of empathy and practicality, design thinking provides tools for those seeking to drive radical renewal in the field.
Human Centered Design Of E Health Technologies Concepts Methods And Applications
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Author : Ziefle, Martina
language : en
Publisher: IGI Global
Release Date : 2010-12-31
Human Centered Design Of E Health Technologies Concepts Methods And Applications written by Ziefle, Martina and has been published by IGI Global this book supported file pdf, txt, epub, kindle and other format this book has been release on 2010-12-31 with Medical categories.
"This book unites researchers and industry practitioners from different disciplines to share their domain-specific knowledge and contribute to a holistic introduction into the area of human-centered design for e-health applications"--Provided by publisher.
Designing For Resilience
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Author : Vanessa Rodrigues
language : en
Publisher: Linköping University Electronic Press
Release Date : 2020-05-05
Designing For Resilience written by Vanessa Rodrigues and has been published by Linköping University Electronic Press this book supported file pdf, txt, epub, kindle and other format this book has been release on 2020-05-05 with Electronic books categories.
Services are prone to change in the form of expected and unexpected variations and disruptions, more so given the increasing interconnectedness and complexity of service systems today. These changes require service systems to be resilient and designed to adapt, to ensure that services continue to work smoothly. This thesis problematises the prevailing view and assumptions underpinning the current understanding of resilience in services. Drawing on literature from service management, service design, systems thinking and social-ecological resilience theory, this work investigates how service design can foster resilience in service systems. Supported by empirical input from three research projects in healthcare, the findings show service design can contribute to the adaptability and transformability of service systems through its holistic, human-centred, participatory and experimental approaches. Through the analysis, this research identifies key intervention points for cultivating service systems resilience through service design, including the design of service interactions, processes, enabling structures and multi-level governance. The study makes two important contributions. First, it extends the understanding of service systems resilience as the collective capacity for intentional action in responding to ongoing change, coordinated across scales in order to create value. This is supported by offering alternative assumptions about resilience in service. Second, it positions service design as an enabler of service resilience by explicitly linking design practice(s) to processes that contribute to resilience. By extending the understanding of service systems resilience, this thesis lays the groundwork for future research at the intersection of service design, systemic change and resilience.
Bringing User Experience To Healthcare Improvement
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Author : Paul Bate
language : en
Publisher: CRC Press
Release Date : 2023-01-06
Bringing User Experience To Healthcare Improvement written by Paul Bate and has been published by CRC Press this book supported file pdf, txt, epub, kindle and other format this book has been release on 2023-01-06 with Medical categories.
This work includes a foreword by lynne Maher. Head of Innovation Practice, NHS Institute for Innovation and Improvement, University Of Warwick, Coventry. "Experience Based Design" (EBD) is a new way of bringing about improvements in healthcare services by being user-focussed. Facilities, healthcare professionals, carers, family and friends are all involved in the patient experience and systems and policies need to adapt to take this into consideration. By exploring the underlying concepts, methods and practices of EBD, this exciting guide offers a unique approach to healthcare customer satisfaction. It offers recommendations for the future and many interesting points for discussion. It will be of great interest to health and social care management, particularly directors of service improvement in hospitals and directors of nursing, health and social care policy makers and shapers, and quality improvement and organisational development specialists in healthcare. Patient groups and national organisations, too will find the book inspirational. 'Experience based design-you cannot do without it. Read this book and it will change the way you think about providing health services for ever.' - Lynne Maher.