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Service Design Creativity And Innovation In Healthcare


Service Design Creativity And Innovation In Healthcare
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Service Design Creativity And Innovation In Healthcare


Service Design Creativity And Innovation In Healthcare
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Author : Mario A. Pfannstiel
language : en
Publisher: Springer Nature
Release Date : 2024-12-30

Service Design Creativity And Innovation In Healthcare written by Mario A. Pfannstiel and has been published by Springer Nature this book supported file pdf, txt, epub, kindle and other format this book has been release on 2024-12-30 with Business & Economics categories.


In this meticulously curated anthology, exploring the dynamic intersections of creativity, design, and innovation within the healthcare landscape, esteemed experts present novel service design solutions. Engaging with pressing challenges, exchanging insights, and unveiling pioneering approaches, contributors navigate the complexities of healthcare delivery with finesse and foresight. With a multidisciplinary lens, this collection serves as a nexus between theory and practice, offering profound reflections and actionable strategies aimed at elevating patient-centered care. Catering to healthcare professionals, scholars, and policymakers alike, this anthology is poised to catalyze substantive change in the healthcare milieu. Whether exploring the integration of state-of-the-art methodologies or reconceptualizing conventional healthcare paradigms, this collection underscores the paramount importance of creativity, design, and innovation in shaping the trajectory of healthcare delivery.



Service Design And Service Thinking In Healthcare And Hospital Management


Service Design And Service Thinking In Healthcare And Hospital Management
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Author : Mario A. Pfannstiel
language : en
Publisher: Springer
Release Date : 2018-12-28

Service Design And Service Thinking In Healthcare And Hospital Management written by Mario A. Pfannstiel and has been published by Springer this book supported file pdf, txt, epub, kindle and other format this book has been release on 2018-12-28 with Medical categories.


This book examines the nature of service design and service thinking in healthcare and hospital management. By adopting both a service-based provider perspective and a consumer-oriented perspective, the book highlights various healthcare services, methods and tools that are desirable for customers and effective for healthcare providers. In addition, readers will learn about new research directions, as well as strategies and innovations to develop service solutions that are affordable, sustainable, and consumer-oriented. Lastly, the book discusses policy options to improve the service delivery process and customer satisfaction in the healthcare and hospital sector. The contributors cover various aspects and fields of application of service design and service thinking, including service design processes, tools and methods; service blueprints and service delivery; creation and implementation of services; interaction design and user experience; design of service touchpoints and service interfaces; service excellence and service innovation. The book will appeal to all scholars and practitioners in the hospital and healthcare sector who are interested in organizational development, service business model innovation, customer involvement and perceptions, and service experience.



Leading Innovation And Entrepreneurship In Healthcare


Leading Innovation And Entrepreneurship In Healthcare
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Author : Kearney, Claudine
language : en
Publisher: Edward Elgar Publishing
Release Date : 2022-01-13

Leading Innovation And Entrepreneurship In Healthcare written by Kearney, Claudine and has been published by Edward Elgar Publishing this book supported file pdf, txt, epub, kindle and other format this book has been release on 2022-01-13 with Business & Economics categories.


This ground-breaking book specifically focuses on the leadership of innovation and entrepreneurship in healthcare by providing a detailed step-by-step framework for effective leadership in the challenging and dynamic healthcare environment. Taking a fresh approach, it utilizes resources within healthcare organizations and the creative abilities of their people to provide a long-term solution to address key global issues, including the aging population, rising costs and long waiting lists, together with the challenges of staff recruitment and retention.



Human Centered Service Design For Healthcare Transformation


Human Centered Service Design For Healthcare Transformation
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Author : Mario A. Pfannstiel
language : en
Publisher: Springer Nature
Release Date : 2023-01-27

Human Centered Service Design For Healthcare Transformation written by Mario A. Pfannstiel and has been published by Springer Nature this book supported file pdf, txt, epub, kindle and other format this book has been release on 2023-01-27 with Medical categories.


This book explores the use of human-centered service design. Through a variety of case studies and best practices, it highlights ways to systematically improve the provision of healthcare services to different target and age groups in order to understand customer expectations and needs. The book also offers new insights into the dyadic relationship between service provider and customer, each of which has their own set of goals, purposes, and benefits and must cope with a scarcity of resources and opportunities to optimize and design. Written by recognized experts, scholars, and practitioners, this book demonstrates how, where, and when to successfully apply human-centered service design at multiple levels, including corporate, departmental, and product/service. Value-added services are not only assessed in terms of their effectiveness, efficiency, and productivity, but also bearing in mind human emotions, interactions, and communication techniques as an important part of service provision. Accordingly, the book will appeal to scholars and practitioners in the hospital and healthcare sector, and to anyone interested in organizational development, service business model innovation, customer involvement and perceptions, and the service experience.



Advances In Creativity Innovation Entrepreneurship And Communication Of Design


Advances In Creativity Innovation Entrepreneurship And Communication Of Design
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Author : Evangelos Markopoulos
language : en
Publisher: Springer Nature
Release Date : 2021-07-01

Advances In Creativity Innovation Entrepreneurship And Communication Of Design written by Evangelos Markopoulos and has been published by Springer Nature this book supported file pdf, txt, epub, kindle and other format this book has been release on 2021-07-01 with Technology & Engineering categories.


This book brings together experts from different areas to show how creativity drives design and innovation in different kind of businesses. It presents theories and best practices demonstrating how creativity generates technological invention, and how this, combined with entrepreneurship, leads to business innovation. It also discusses strategies to teach entrepreneurial competencies and support business developments, including aspects such as corporate social responsibility and sustainability. Moreover, the book discusses the role of human factors in understanding, communicating with and engaging users, reporting on innovative approaches for product design, development, and branding. It also discusses applications in education and well-being. Based on the AHFE 2021 Conferences on Creativity, Innovation and Entrepreneurship, and Human Factors in Communication of Design, held virtually on July 25–29 July, 2021, from USA, the book addresses a broad audience of business innovators, entrepreneurs, designers, and marketing and communication experts alike.



Service Design Practices For Healthcare Innovation


Service Design Practices For Healthcare Innovation
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Author : Mario A. Pfannstiel
language : en
Publisher: Springer Nature
Release Date : 2022-01-19

Service Design Practices For Healthcare Innovation written by Mario A. Pfannstiel and has been published by Springer Nature this book supported file pdf, txt, epub, kindle and other format this book has been release on 2022-01-19 with Medical categories.


This book offers an overview of service design practices for healthcare and hospital management. It explores how these practices can help to generate innovations in healthcare and contribute to the improvement of patient-centered care. Respected experts, including scholars from various disciplines and practitioners from healthcare institutions, share essential insights into established research areas, fields of work and work structures, and discuss successful approaches, methods and tools. By illustrating innovative services, products, processes, systems, and technologies, as well as their application in practice, the authors highlight the role of participating stakeholders in service design projects and the added value that comes from sharing, communicating, networking and collaborating. This book is a must-read for scholars and practitioners in the hospital and healthcare sector. It will also appeal to anyone interested in organizational development, service business model innovation, customer involvement and perceptions, and service experience.



Creative Confidence Unleashing The Creative Potential Within Us All


Creative Confidence Unleashing The Creative Potential Within Us All
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Author : David Kelley
language : en
Publisher: HarperCollins UK
Release Date : 2013-10-15

Creative Confidence Unleashing The Creative Potential Within Us All written by David Kelley and has been published by HarperCollins UK this book supported file pdf, txt, epub, kindle and other format this book has been release on 2013-10-15 with Biography & Autobiography categories.


A powerful and inspiring book from the founders of IDEO, the award-winning design firm, on unleashing the creativity that lies within each and every one of us.



Cross Cultural Design Applications In Cultural Heritage Creativity And Social Development


Cross Cultural Design Applications In Cultural Heritage Creativity And Social Development
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Author : Pei-Luen Patrick Rau
language : en
Publisher: Springer
Release Date : 2018-07-10

Cross Cultural Design Applications In Cultural Heritage Creativity And Social Development written by Pei-Luen Patrick Rau and has been published by Springer this book supported file pdf, txt, epub, kindle and other format this book has been release on 2018-07-10 with Computers categories.


This two-volume set LNCS 10911 and 10912 constitutes the refereed proceedings of the 10th International Conference on Cross-Cultural Design, CCD 2018, held as part of HCI International 2018 in Las Vegas, NV, USA, in July 2018.The total of 1170 papers and 195 posters included in the 30 HCII 2018 proceedings volumes was carefully reviewed and selected from 4373 submissions. The 37 regular papers presented in this volume were organized in topical sections named: culture, learning and games; culture and creativity; cross-cultural design for social change and development.



Designing For Service


Designing For Service
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Author : Daniela Sangiorgi
language : en
Publisher: Bloomsbury Publishing
Release Date : 2017-02-23

Designing For Service written by Daniela Sangiorgi and has been published by Bloomsbury Publishing this book supported file pdf, txt, epub, kindle and other format this book has been release on 2017-02-23 with Design categories.


Service design is the activity of planning and organizing people, infrastructure, communication and material components of a service in order to improve its quality and the interaction between service provider and customers. It is now a growing field of both practice and academic research. Designing for Service brings together a wide range of international contributors to map the field of service design and identify key issues for practitioners and researchers such as identity, ethics and accountability. Designing for Service aims to problematize the field in order to inform a more critical debate within service design, thereby supporting its development beyond the pure methodological discussions that currently dominate the field. The contributors to this innovative volume consider the practice of service design, ethical challenges designers may encounter, and the new spaces opened up by the advent of modern digital technologies.



Innovations In Healthcare Management


Innovations In Healthcare Management
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Author : Vijai Kumar Singh
language : en
Publisher: CRC Press
Release Date : 2015-02-18

Innovations In Healthcare Management written by Vijai Kumar Singh and has been published by CRC Press this book supported file pdf, txt, epub, kindle and other format this book has been release on 2015-02-18 with Business & Economics categories.


As developed economies enter a period of slower growth, emerging economies such as India have become prime examples of how more can be achieved with less. Bringing together experience and expertise from across the healthcare industry, this book examines innovations that can bring about real advances in the healthcare industry. Innovations in H