The Materials Of Service Design
DOWNLOAD
Download The Materials Of Service Design PDF/ePub or read online books in Mobi eBooks. Click Download or Read Online button to get The Materials Of Service Design book now. This website allows unlimited access to, at the time of writing, more than 1.5 million titles, including hundreds of thousands of titles in various foreign languages. If the content not found or just blank you must refresh this page
The Materials Of Service Design
DOWNLOAD
Author : Johan Blomkvist
language : en
Publisher: Edward Elgar Publishing
Release Date : 2023-12-11
The Materials Of Service Design written by Johan Blomkvist and has been published by Edward Elgar Publishing this book supported file pdf, txt, epub, kindle and other format this book has been release on 2023-12-11 with Business & Economics categories.
If Design is about forming materials, then what are the materials of Service Design? In this ground-breaking book, Johan Blomkvist, Simon Clatworthy and Stefan Holmlid explore this question by establishing a discourse around the materials of service design, discussing materials as a means to explore what service design is and could be.
Good Services
DOWNLOAD
Author : Lou Downe
language : en
Publisher:
Release Date : 2020
Good Services written by Lou Downe and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2020 with Consumer satisfaction categories.
A practical book for practitioners and non-practitioners alike interested in better service delivery, this book is the definitive new guide to designing services that work for users.
This Is Service Design Doing
DOWNLOAD
Author : Marc Stickdorn
language : en
Publisher: "O'Reilly Media, Inc."
Release Date : 2018-01-02
This Is Service Design Doing written by Marc Stickdorn and has been published by "O'Reilly Media, Inc." this book supported file pdf, txt, epub, kindle and other format this book has been release on 2018-01-02 with Business & Economics categories.
How can you establish a customer-centric culture in an organization? This is the first comprehensive book on how to actually do service design to improve the quality and the interaction between service providers and customers. You'll learn specific facilitation guidelines on how to run workshops, perform all of the main service design methods, implement concepts in reality, and embed service design successfully in an organization. Great customer experience needs a common language across disciplines to break down silos within an organization. This book provides a consistent model for accomplishing this and offers hands-on descriptions of every single step, tool, and method used. You'll be able to focus on your customers and iteratively improve their experience. Move from theory to practice and build sustainable business success.
Service Design
DOWNLOAD
Author : Robert Curedale
language : en
Publisher:
Release Date : 2013-11-01
Service Design written by Robert Curedale and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2013-11-01 with categories.
We are immersed in services every day. We use the internet, we watch television, we travel on public transport, we shop, we drink coffee and eat at restaurants, we use government services, and we go to movies. In the United States employment in service industries has steadily risen from around 60% of the overall population in the 1950s to around 90% today. In most Western countries approximately 70% of GDP is currently generated by services. Service design has growing significance for designers. Service design requires new design skills. Services are not tangible and physical and services change over time. Design is no longer about only the aesthetics or surfaces of things. Today designers create diverse and complex experiences of products, services and spaces. This book details the skills needed by a designer to design services, experiences and systems of products and services.Described in easy to understand language:Some definitions of service designHistory of service designTypes of servicesComponents of servicesWhat differentiates servicesWhy do service designService touchpointsThe growth of the service economyPostindustrial economiesWhat is Design ThinkingProcess of service designAround 250 Service design methods described step by step.This book is an indispensable reference for:Service designers, exhibit designers, design educators and students, visual communication designers, packaging and fashion designers, all types of designersArchitects, industrial designers, interior designers, UX and web designers,Engineers and Marketing professionalsExecutives and senior business leaders Decision makers in R&D of products, services, systems and experiencesSchool teachers and school students
An Introduction To Service Design
DOWNLOAD
Author : Lara Penin
language : en
Publisher: Bloomsbury Publishing
Release Date : 2018-05-17
An Introduction To Service Design written by Lara Penin and has been published by Bloomsbury Publishing this book supported file pdf, txt, epub, kindle and other format this book has been release on 2018-05-17 with Design categories.
A comprehensive introduction to designing services according to the needs of the customer or participants, this book addresses a new and emerging field of design and the disciplines that feed and result from it. Despite its intrinsic multidisciplinarity, service design is a new specialization of design in its own right. Responding to the challenges of and providing holisitic, creative and innovative solutions to increasingly complex contemporary societies, service design now represents an integrative and advanced culture of design. All over the world new design studios are defining their practice as service design while long established design and innovation consultancies are increasingly embracing service design as a key capacity within their offering. Divided into two parts to allow for specific reader requirements, Service Design starts by focusing on main service design concepts and critical aspects. Part II offers a methodological overview and practical tools for the service design learner, and highlights fundamental capacities the service design student must master. Combined with a number of interviews and case studies from leading service designers, this is a comprehensive, informative exploration of this exciting new area of design.
Design For Services
DOWNLOAD
Author : Dr Anna Meroni
language : en
Publisher: Gower Publishing, Ltd.
Release Date : 2012-09-28
Design For Services written by Dr Anna Meroni and has been published by Gower Publishing, Ltd. this book supported file pdf, txt, epub, kindle and other format this book has been release on 2012-09-28 with Business & Economics categories.
In Design for Services, Anna Meroni and Daniela Sangiorgi articulate what Design is doing and can do for services, and how this connects to existing fields of knowledge and practice. Designers previously saw their task as the conceptualisation, development and production of tangible objects. In the twenty-first century, a designer rarely 'designs something' but rather 'designs for something': in the case of this publication, for change, better experiences and better services. The authors reflect on this recent transformation in the practice, role and skills of designers, by organising their book into three main sections. The first section links Design for Services to existing models and studies on services and service innovation. Section two presents multiple service design projects to illustrate and clarify the issues, practices and theories that characterise the discipline today; using these case studies the authors propose a conceptual framework that maps and describes the role of designers in the service economy. The final section projects the discipline into the emerging paradigms of a new economy to initiate a reflection on its future development.
Service Design Capabilities
DOWNLOAD
Author : Nicola Morelli
language : en
Publisher: Springer Nature
Release Date : 2020-08-27
Service Design Capabilities written by Nicola Morelli and has been published by Springer Nature this book supported file pdf, txt, epub, kindle and other format this book has been release on 2020-08-27 with Business & Economics categories.
This open access book discusses service design capabilities in innovation processes, and provides a framework that guides design students, practitioners and researchers towards a better understanding of operational aspects of service design processes. More specifically, it revisits service designers’ capabilities in light of the new roles that have opened up in innovation processes on different scales. After years of being inadequately defined, the professional profile of service designers is now taking shape. Today private and public institutions recognize service designers as essential contributors to their innovation and development processes. What are the capabilities that characterize a service designer? These essential capabilities are what service designers should acquire in their education and can sell when looking for a job.
A Tiny History Of Service Design
DOWNLOAD
Author : Daniele Catalanotto
language : en
Publisher:
Release Date : 2018-09-14
A Tiny History Of Service Design written by Daniele Catalanotto and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2018-09-14 with categories.
A two hour read book that shows the different events that made it possible for Service Design to be such a great field today.
Service Design Practices For Healthcare Innovation
DOWNLOAD
Author : Mario A. Pfannstiel
language : en
Publisher: Springer Nature
Release Date : 2022-01-19
Service Design Practices For Healthcare Innovation written by Mario A. Pfannstiel and has been published by Springer Nature this book supported file pdf, txt, epub, kindle and other format this book has been release on 2022-01-19 with Medical categories.
This book offers an overview of service design practices for healthcare and hospital management. It explores how these practices can help to generate innovations in healthcare and contribute to the improvement of patient-centered care. Respected experts, including scholars from various disciplines and practitioners from healthcare institutions, share essential insights into established research areas, fields of work and work structures, and discuss successful approaches, methods and tools. By illustrating innovative services, products, processes, systems, and technologies, as well as their application in practice, the authors highlight the role of participating stakeholders in service design projects and the added value that comes from sharing, communicating, networking and collaborating. This book is a must-read for scholars and practitioners in the hospital and healthcare sector. It will also appeal to anyone interested in organizational development, service business model innovation, customer involvement and perceptions, and service experience.
Materials For Design
DOWNLOAD
Author : Chris Lefteri
language : en
Publisher: Hachette UK
Release Date : 2014-05-12
Materials For Design written by Chris Lefteri and has been published by Hachette UK this book supported file pdf, txt, epub, kindle and other format this book has been release on 2014-05-12 with Technology & Engineering categories.
Over the last ten years there has been a huge growth in the area of materials for design, but most books on this subject deal with advanced, semi-formed materials (that is, materials sold as sheet, rod, tube, etc.). This book provides much-needed information on the raw materials, and the low-down on how these can be used. Organized into three sections embracing grown, oil-based and mined materials, each entry includes information on key features, typical applications, production processes and sustainability issues. This fact-packed book will allow professional designers and students from a range of disciplines to understand in simple, exciting, visual terms the different qualities and features of materials.