Top 25 Call Center Kpis Of 2010
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Top 25 Call Center Kpis Of 2010
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Author : smartKPIs.com
language : en
Publisher:
Release Date : 2011-11-01
Top 25 Call Center Kpis Of 2010 written by smartKPIs.com and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2011-11-01 with categories.
The "Top 25 Call Center KPIs of 2010" report provides insights into the state of call center performance measurement today by listing and analyzing the most visited KPIs for this industry on smartKPIs.com in 2010. In addition to KPI names, it contains a detailed description of each KPI, in the standard smartKPIs.com KPI documentation format that includes fields such as: definition, purpose, calculation, limitation, overall notes and additional resources. While dominated by KPIs reflecting agent performance and service responsiveness, other popular KPI examples come from categories such as call routing, call handling and service quality. This product is part of the "Top KPIs of 2010" series of reports and a result of the research program conducted by the analysts of smartKPIs.com in the area of integrated performance management and measurement. smartKPIs.com hosts the largest catalogue of thoroughly documented KPI examples, representing an excellent platform for research and dissemination of insights on KPIs and related topics. The hundreds of thousands of visits to smartKPIs.com and the thousands of KPIs visited, bookmarked and rated by members of this online community in 2010 provided a rich data set, which combined with further analysis from the editorial team, formed the basis of these research reports.
Top 25 Hotel Kpis Of 2010
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Author : smartKPIs.com
language : en
Publisher:
Release Date : 2011-11-01
Top 25 Hotel Kpis Of 2010 written by smartKPIs.com and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2011-11-01 with categories.
The "Top 25 Hotel KPIs of 2010" report provides insights into the state of hotel performance measurement today by listing and analyzing the most visited KPIs for this industry on smartKPIs.com in 2010. In addition to KPI names, it contains a detailed description of each KPI, in the standard smartKPIs.com KPI documentation format that includes fields such as: definition, purpose, calculation, limitation, overall notes and additional resources. While dominated by KPIs reflecting financial outcomes and reservations, other popular KPI examples come from categories such as occupancy, service and customer feedback.This product is part of the "Top KPIs of 2010" series of reports and a result of the research program conducted by the analysts of smartKPIs.com in the area of integrated performance management and measurement. smartKPIs.com hosts the largest catalogue of thoroughly documented KPI examples, representing an excellent platform for research and dissemination of insights on KPIs and related topics. The hundreds of thousands of visits to smartKPIs.com and the thousands of KPIs visited, bookmarked and rated by members of this online community in 2010 provided a rich data set, which combined with further analysis from the editorial team, formed the basis of these research reports.
Top 25 Customer Service Kpis Of 2010
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Author : smartKPIs.com
language : en
Publisher:
Release Date : 2011-11-01
Top 25 Customer Service Kpis Of 2010 written by smartKPIs.com and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2011-11-01 with categories.
The "Top 25 Customer Service KPIs of 2010" report provides insights into the state of customer service performance measurement today by listing and analyzing the most visited KPIs for this functional area on smartKPIs.com in 2010. In addition to KPI names, it contains a detailed description of each KPI, in the standard smartKPIs.com KPI documentation format that includes fields such as: definition, purpose, calculation, limitation, overall notes and additional resources. While dominated by KPIs reflecting efficiency and effectiveness in conducting customer service processes, other popular KPI examples come from categories such as order lifecycle management, complaints management, customer satisfaction with service and post-sale support.This product is part of the "Top KPIs of 2010" series of reports and a result of the research program conducted by the analysts of smartKPIs.com in the area of integrated performance management and measurement. smartKPIs.com hosts the largest catalogue of thoroughly documented KPI examples, representing an excellent platform for research and dissemination of insights on KPIs and related topics. The hundreds of thousands of visits to smartKPIs.com and the thousands of KPIs visited, bookmarked and rated by members of this online community in 2010 provided a rich data set, which combined with further analysis from the editorial team, formed the basis of these research reports.
Top 25 Restaurant Kpis Of 2010
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Author : smartKPIs.com
language : en
Publisher:
Release Date : 2011-11-01
Top 25 Restaurant Kpis Of 2010 written by smartKPIs.com and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2011-11-01 with categories.
The "Top 25 Restaurant KPIs of 2010" report provides insights into the state of food service performance measurement today by listing and analyzing the most visited KPI examples for this industry on smartKPIs.com in 2010. In addition to KPI names, it contains a detailed description of each KPI, in the standard smartKPIs.com KPI documentation format, that includes fields such as: definition, purpose, calculation, limitation, overall notes and additional resources. While dominated by occupancy and service KPIs, other popular examples come from areas such as revenue, customer feedback, quality compliance and cost management.This product is part of the "Top KPIs of 2010" series of reports and a result of the research program conducted by the analysts of smartKPIs.com in the area of integrated performance management and measurement. smartKPIs.com hosts the largest catalogue of thoroughly documented KPI examples, representing an excellent platform for research and dissemination of insights on KPIs and related topics. The hundreds of thousands of visits to smartKPIs.com and the thousands of KPIs visited, bookmarked and rated by members of this online community in 2010 provided a rich data set, which combined with further analysis from the editorial team, formed the basis of these research reports.
Top 25 Call Center Kpis Of 2011 2012
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Author : The KPI Institute
language : en
Publisher: CreateSpace
Release Date : 2013-04
Top 25 Call Center Kpis Of 2011 2012 written by The KPI Institute and has been published by CreateSpace this book supported file pdf, txt, epub, kindle and other format this book has been release on 2013-04 with categories.
The "Top 25 Call Center of 2011-2012" report provides insights into the state of call center performance measurement today by listing and analyzing the most visited KPIs for this industry on smartKPIs.com in 2011. In addition to KPI names, it contains a detailed description of each KPI, in the standard smartKPIs.com KPI documentation format that includes fields such as: definition, purpose, calculation, limitation, overall notes and additional resources. This product is part of the "Top KPIs of 2011-2012" series of reports and a result of the research program conducted by the analysts of smartKPIs.com in the area of integrated performance management and measurement. SmartKPIs.com hosts the largest catalogue of thoroughly documented KPI examples, representing an excellent platform for research and dissemination of insights on KPIs and related topics. The hundreds of thousands of visits to smartKPIs.com and the thousands of KPIs visited, bookmarked and rated by members of this online community in 2011 provided a rich data set, which combined with further analysis from the editorial team, formed the basis of these research reports.
Top 25 Call Center Kpis
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Author : The Kpi The KPI Institute
language : en
Publisher:
Release Date : 2017-02-06
Top 25 Call Center Kpis written by The Kpi The KPI Institute and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2017-02-06 with categories.
The " Top 25 Call Center KPIs - 2016 Extended Edition" report compiles the most popular 25 KPIs used by call centers worldwide throughout 2009 and 2015. One of the most important benefits that this report brings is an international perspective on the most popular Call Center KPIs. The publication provides a complete hands-on experience in working with KPIs, as it contains not only 2 pages of detailed documentation for each metric, but also interesting articles on best practices in terms of KPI selection and documentation.
The Kpi Compendium
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Author : Smartkpis Com
language : en
Publisher: Createspace Independent Publishing Platform
Release Date : 2013-03-27
The Kpi Compendium written by Smartkpis Com and has been published by Createspace Independent Publishing Platform this book supported file pdf, txt, epub, kindle and other format this book has been release on 2013-03-27 with Organizational effectiveness categories.
By assembling the largest collection of KPIs in a single book, The KPI Institute provides a powerful practice based learning tool. The KPI Compendium lists over 20,000 Key Performance Indicators (KPIs) examples listed by the smartKPIs.com team of researchers on the website with the same name. Main features: Each example has an identification number assigned to it, that can be used to look up additional KPI documentation on the website. All examples are grouped in a taxonomy structured around 3 contexts: global, organizational and personal. Contexts are grouped in further categories such as functional areas and industries Functional areas covered: Accounting Accounts Payable - Accounts Receivable Corporate Services Administration - Office Support - Corporate Travel - Facilities - Property Management - Legal Services CSR / Sustainability / Environmental Care Corporate Social Responsibility - Environmental Care Finance Asset - Portfolio management - Financial stability - Forecasts & Valuation - Liquidity - Profitability Governance, Compliance and Risk Compliance and Audit Management - Governance - Risk Management Human Resources Information Technology Application Development - Data Center - Enterprise Architecture - IT - General - IT - Security - Network Management - Service Management Knowledge and Innovation Innovation - Knowledge Management - R & D Management Marketing & Communications Advertising - Marketing - Public Relations Online Presence - eCommerce eCommerce - Email Marketing - Online Advertising - Online Publishing - Weblogs - Search Engine Optimization (SEO) - Web Analytics Portfolio and Project Management Benefits Realization Management - Portfolio Management - Project Management Production & Quality Management Maintenance - Production - Quality Management Sales and Customer Service Customer Service - Sales Supply Chain, Procurement, Distribution Contract Management - Inventory Management - Logistics / Distribution - Procurement / Purchasing - Supply Chain Management Industries covered: Agriculture Arts and Culture Construction & Capital Works Education & Training Financial Institutions Government - Local Government - State/Federal Healthcare Emergency Response/Ambulance Services - Healthcare Support Services - Hospitals - Medical Laboratory - Medical Practice - Preventive Healthcare - Veterinary Medicine Hospitality & Tourism Food and Beverage Service - Hotel/Accommodation - Tour Operator - Travel Agency Infrastructure Operations Airports - Ports - Railways - Roads Manufacturing Media Non-profit / Non-governmental Postal and Courier Services Professional Services Accounting Services - Business Consulting - Engineering - Legal Practice - Recruitment/Employment Activities - Publishing Real Estate/Property Property Management - Real Estate Development - Real Estate Transactions Resources Coal and Minerals Mining - Oil and Gas - Sustainability/Green Energy Retail Sport Management Coaching/Training - Sport Club Management - Sport Event Organization Telecommunications/Call Center Call Center - Telecommunications Transportation Airlines - Land Transport (Road & Rail) - Local Public Transport - Marine Transport/Shipping Utilities Electricity - Natural Gas - Water and Sewage
Top 25 Customer Service Kpis Of 2011 2012
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Author : Kpi Institute
language : en
Publisher: Createspace Independent Pub
Release Date : 2013-03-01
Top 25 Customer Service Kpis Of 2011 2012 written by Kpi Institute and has been published by Createspace Independent Pub this book supported file pdf, txt, epub, kindle and other format this book has been release on 2013-03-01 with Business & Economics categories.
The "Top 25 Customer Service KPIs of 2011-2012" report provides insights into the state of customer service performance measurement today by listing and analyzing the most visited KPIs for this industry on smartKPIs.com in 2011. In addition to KPI names, it contains a detailed description of each KPI, in the standard smartKPIs.com KPI documentation format, that includes fields such as: definition, purpose, calculation, limitation, overall notes and additional resources. This product is part of the "Top KPIs of 2011-2012" series of reports and a result of the research program conducted by the analysts of smartKPIs.com in the area of integrated performance management and measurement. smartKPIs.com hosts the largest catalogue of thoroughly documented KPI examples, representing an excellent platform for research and dissemination of insights on KPIs and related topics. The hundreds of thousands of visits to smartKPIs.com and the thousands of KPIs visited, bookmarked and rated by members of this online community in 2011 provided a rich data set, which combined with further analysis from the editorial team, formed the basis of these research reports.
Information Security The Complete Reference Second Edition
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Author : Mark Rhodes-Ousley
language : en
Publisher: McGraw Hill Professional
Release Date : 2013-04-03
Information Security The Complete Reference Second Edition written by Mark Rhodes-Ousley and has been published by McGraw Hill Professional this book supported file pdf, txt, epub, kindle and other format this book has been release on 2013-04-03 with Computers categories.
Develop and implement an effective end-to-end security program Today’s complex world of mobile platforms, cloud computing, and ubiquitous data access puts new security demands on every IT professional. Information Security: The Complete Reference, Second Edition (previously titled Network Security: The Complete Reference) is the only comprehensive book that offers vendor-neutral details on all aspects of information protection, with an eye toward the evolving threat landscape. Thoroughly revised and expanded to cover all aspects of modern information security—from concepts to details—this edition provides a one-stop reference equally applicable to the beginner and the seasoned professional. Find out how to build a holistic security program based on proven methodology, risk analysis, compliance, and business needs. You’ll learn how to successfully protect data, networks, computers, and applications. In-depth chapters cover data protection, encryption, information rights management, network security, intrusion detection and prevention, Unix and Windows security, virtual and cloud security, secure application development, disaster recovery, forensics, and real-world attacks and countermeasures. Included is an extensive security glossary, as well as standards-based references. This is a great resource for professionals and students alike. Understand security concepts and building blocks Identify vulnerabilities and mitigate risk Optimize authentication and authorization Use IRM and encryption to protect unstructured data Defend storage devices, databases, and software Protect network routers, switches, and firewalls Secure VPN, wireless, VoIP, and PBX infrastructure Design intrusion detection and prevention systems Develop secure Windows, Java, and mobile applications Perform incident response and forensic analysis
Call Centers For Dummies
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Author : Real Bergevin
language : en
Publisher: John Wiley & Sons
Release Date : 2010-05-11
Call Centers For Dummies written by Real Bergevin and has been published by John Wiley & Sons this book supported file pdf, txt, epub, kindle and other format this book has been release on 2010-05-11 with Business & Economics categories.
Tips on making your call center a genuine profit center In North America, call centers are a $13 billion business, employing 4 million people. For managers in charge of a call center operation, this practical, user-friendly guide outlines how to improve results measurably, following its principles of revenue generation, efficiency, and customer satisfaction. In addition, this new edition addresses many industry changes, such as the new technology that's transforming today's call center and the location-neutral call center. It also helps readers determine whether it's cost-efficient to outsource operations and looks at the changing role and requirements of agents. The ultimate call center guide, now revised and updated The authors have helped over 60 companies improve the efficiency and effectiveness of their call center operations Offers comprehensive guidance for call centers of all sizes, from 20-person operations to multinational businesses With the latest edition of Call Centers For Dummies, managers will have an improved arsenal of techniques to boost their center's bottom line.