Total Customer Service
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Total Customer Service
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Author : William H. Davidow
language : en
Publisher: HarperCollins Publishers
Release Date : 1989
Total Customer Service written by William H. Davidow and has been published by HarperCollins Publishers this book supported file pdf, txt, epub, kindle and other format this book has been release on 1989 with Business & Economics categories.
A renowned marketing genius and one of today's foremost business journalists team up to unveil the new business trends of the 1990s and their prescriptions for business success.
The 4 Dimensions Of Total Customer Service
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Author : Stuart McKechnie
language : en
Publisher: Balboa Press
Release Date : 2014-08-08
The 4 Dimensions Of Total Customer Service written by Stuart McKechnie and has been published by Balboa Press this book supported file pdf, txt, epub, kindle and other format this book has been release on 2014-08-08 with Business & Economics categories.
This book is about Total Customer Service .It applies to all types of organisations large and small, private or public .It considers the ongoing changing context and circumstances such as technology, social media and remote buying which influence the relationship between the selling organisation and the buying customer .It introduces The Customer Service Hallmark, a unique Customer Service Quality Standard and guiding implementation and benchmarking framework. It takes Customer Service beyond Have a Nice Day and the obvious Surface approaches to Customer Service. It positions Customer Service as having its roots in the cultural heart of the organisation. The book adopts a holistic view of organisations incorporating Organisation Development approaches to managing improvement interventions .It positions Total Customer Service within and across all organisation functions and boundaries and includes a proactive stance to managing external environmental influences .The book provides reflective reading plus new and refreshed ideas, tools and models. The interesting presentation of the book takes the reader through the development of a practical methodology which guides, improves, sustains and maximises the provision of Total Customer Service and organisation improvement. Anyone who has an interest in Total Customer Service and organisation performance improvement will find this book valuable and enjoyable. Vision to Action, Sub System Synergy , Hilltops ,ERUDITE Leadership, Futuristic Thinking , Competitive Integrity and Triple E touch point management all contribute to Customer Service and are some of the innovative concepts included in this book. The book brings together organisational capacity and capability and reflects a synergistic approach which promotes cross functional cooperation and harmony .The Four Dimensions of the Customer Service Hallmark provide an integrated framework which positions Total Customer Service as a coordinated strategic response to achieving organisation improvement and strategic intent.
The 4 Dimensions Of Total Customer Service
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Author : Stuart McKechnie
language : en
Publisher: Archway Publishing
Release Date : 2014-08-08
The 4 Dimensions Of Total Customer Service written by Stuart McKechnie and has been published by Archway Publishing this book supported file pdf, txt, epub, kindle and other format this book has been release on 2014-08-08 with Business & Economics categories.
This book is about 'Total Customer Service' .It applies to all types of organisations large and small, private or public .It considers the ongoing changing context and circumstances such as technology, social media and remote buying which influence the relationship between the selling organisation and the buying customer .It introduces 'The Customer Service Hallmark', a unique Customer Service Quality Standard and guiding implementation and benchmarking framework. It takes Customer Service beyond 'Have a Nice Day 'and the obvious 'Surface' approaches to Customer Service. It positions Customer Service as having its roots in the cultural heart of the organisation. The book adopts a holistic view of organisations incorporating Organisation Development approaches to managing improvement interventions .It positions 'Total Customer Service' within and across all organisation functions and boundaries and includes a proactive stance to managing external environmental influences .The book provides reflective reading plus new and refreshed ideas, tools and models. The interesting presentation of the book takes the reader through the development of a practical methodology which guides, improves, sustains and maximises the provision of 'Total Customer Service' and organisation improvement. Anyone who has an interest in 'Total Customer Service' and organisation performance improvement will find this book valuable and enjoyable. 'Vision to Action', 'Sub System Synergy', 'Hilltops', 'ERUDITE Leadership, ' 'Futuristic Thinking', 'Competitive Integrity ' and 'Triple E' touch point management all contribute to Customer Service' and are some of the innovative concepts included in this book. The book brings together organisational capacity and capability and reflects a synergistic approach which promotes cross functional cooperation and harmony .The 'Four Dimensions' of the Customer Service Hallmark provide an integrated framework which positions 'Total Customer Service' as a coordinated strategic response to achieving organisation improvement and strategic intent.
Total Customer Service For Profitability
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Author : Larry Swaton
language : en
Publisher: Trafford Publishing
Release Date : 2003
Total Customer Service For Profitability written by Larry Swaton and has been published by Trafford Publishing this book supported file pdf, txt, epub, kindle and other format this book has been release on 2003 with Business & Economics categories.
The book covers customer service from a strategy viewpoint. It starts as the product is being developed and continues through the product life cycle. It covers planning, marketing, maintenance, training, documentation, staffing, technical support, warranty, contracts, accounting, logistics, inventory, leadership, field service and collecting action. It is a chess game to put them together as a system. For more information, visit Larry Swaton's website at www.swatonandassociates.com.
Customer Service
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Author : Malcolm Peel
language : en
Publisher:
Release Date : 1987
Customer Service written by Malcolm Peel and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 1987 with Customer service categories.
Total Customer Service
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Author : William H. Davidow
language : en
Publisher: HarperCollins
Release Date : 1990-10
Total Customer Service written by William H. Davidow and has been published by HarperCollins this book supported file pdf, txt, epub, kindle and other format this book has been release on 1990-10 with Business & Economics categories.
Total Quality Customer Service
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Author : Jim Temme
language : en
Publisher: Skillpath Publications
Release Date : 1994
Total Quality Customer Service written by Jim Temme and has been published by Skillpath Publications this book supported file pdf, txt, epub, kindle and other format this book has been release on 1994 with Business & Economics categories.
The Complete Idiot S Guide To Great Customer Service
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Author : Ron Karr
language : en
Publisher: Dorling Kindersley Ltd
Release Date : 2003-01-13
The Complete Idiot S Guide To Great Customer Service written by Ron Karr and has been published by Dorling Kindersley Ltd this book supported file pdf, txt, epub, kindle and other format this book has been release on 2003-01-13 with Business & Economics categories.
You're no idiot, of course. You skillfully manage your kids' temper tantrums, diplomatically handle office politics, and even pleasantly deal with your friends' bickering. But when it comes to handling customer service, you feel utterly lost. It's time to make great customer service an indispensable part of your daily operation! The Complete Idiot's Guide to Great Customer Service teaches you how to create the "Service Difference"--service that genuinely pleases your customers and sets your organization apart from the pack.
Quality
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Author : Lynda King Taylor
language : en
Publisher: Random House Business Books
Release Date : 1992-04
Quality written by Lynda King Taylor and has been published by Random House Business Books this book supported file pdf, txt, epub, kindle and other format this book has been release on 1992-04 with categories.
Total Customer Satisfaction
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Author : Jacques Horovitz
language : en
Publisher: Irwin Professional Pub
Release Date : 1994
Total Customer Satisfaction written by Jacques Horovitz and has been published by Irwin Professional Pub this book supported file pdf, txt, epub, kindle and other format this book has been release on 1994 with Business & Economics categories.
Excellent customer service is an essential tool for any company competing in today's climate. This book explores the activities of global companies with excellent reputations for customer service. Practical examples and in-depth case studies from the best in the business will enable companies to give the customers the best in service quality.